Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Endurance Warranty Services, L.L.C. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Warranty Services, L.L.C.

  200 Galleria Pkwy SE STE 1000 Sandy Springs, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Misleading Warranty ******************* Payout Cap Endurance I purchased a vehicle service contract from Endurance for my 2019 *************************** (******* miles) and feel misled about the terms. I was never verbally informed nor clearly directed to any disclosure about a $10,000 lifetime payout cap on the policy. This cap was only brought up after I filed my second ******** first claim, within two months of purchase, was for $3,200. Ive now paid more in premiums than that amount over two years. When filing a new claim, Endurance informed me only $6,900 would be covered due to the cap, subtracting the previous $3,100. This feels deceptive that previous claim was funded by my ongoing monthly payments. Using that payout to reduce what Endurance is responsible for contradicts the security the policy was meant to provide.When I requested a refund for what *** paid, I was told the first claim counted as my refund. Thats unacceptable. You cant call it a refund when it was my own money used to pay for the repair.This policy was sold to me as protection and peace of mind. Instead, I was not made fully aware of critical limits, and Endurance is using my own payments to justify avoiding full coverage. I believe this is misleading and ask for a refund or full claim approval.

  Business Response

  Date: 06/26/2025

  On 6/3/25, a representative from AAMCO Transmission's contacted Endurance to file a claim for repairs on Mr. Smith's 2019 Lincoln Navigator. The repair facility reported a failure to the vehicle's transmission. Due to the contract’s limit of liability, Endurance authorized $6925.48 toward the transmission replacement, in addition to $3,074.51 previously paid on prior claims.
  
  Each Endurance vehicle service contract includes an aggregate limit of liability, which specifies the maximum amount that can be paid under the contract. For the consumer’s contract, the limit of liability is defined as follows, per Section III. Limit of Liability:
  
  [E] Our maximum Limit of Liability per covered Vehicle for all Covered Repairs and Benefits under this Contract shall not exceed the lesser of a total dollar amount of ten thousand dollars ($10,000) or the NADA average trade-in value at the time of Covered Repair and/or Benefits.  
  
  A manager from Endurance contacted the consumer and explained the limit of liability in detail, along with a recap of the $6925.48 authorization. If the consumer requires any further information, he may contact Endurance at 833-760-0386.
  
  Best Regards,
  Endurance

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has not been credited for repairs due to ongoing processing issues with a third-party business that was recommended to me. Ive been repeatedly redirected without receiving any follow-up or satisfactory resolution.

  Business Response

  Date: 06/27/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a resolution.
  

  Best Regards, 

  Endurance 
  

  
  

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23489643
  
  
  
  I am rejecting this response because:
   I still don't have a satisfactory resolution to this problem as of today (6/27/2025).  Yes I have been contacted by an endurance rep but in the meantime I was asked by the repair shop to pick up my vehicle and pay $160.00 for diagnostics as they could not keep it any longer while endurance corrects the problem.  Endurance's called me as I was on my way to pick up my vehicle and informed me that she was still working on the problem but she wouldn't know anything before Monday 6/30/2025.
  
  Sincerely,
  
  
  
  Hillary Hurd

  Business Response

  Date: 07/01/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  

  
  

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23489643, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Hillary Hurd

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience I paid $100 a month for my contract for $5050 for 60 months. I tried to use endurance for a loose control arm that caused my tire to have a negative camber. They told me I was trying to commit insurance fraud and that they couldnt help me so I paid out of pocket with the little money I had at the time, while still paying their monthly fees. After 2 months i decided to just pay out of pocket for any malfunctions or any repairs for my new car, which I had already been doing in the first place. I thought this company would help get if I ever had an issue like they overly advertise! Turns out to be a waste of money and more headaches! I notified them that I want my account cancelled and I want a refund because I never used them for a single thing. They claim that they were processing my refund for all my payments as well as that activation fee. 4 months later, still waiting for this check they said would be mailed in 4 weeks. And in between that waiting period Ive been bombarded by endurance warranty letters in the mail stating Im out of car insurance and I should activate with them. Absolutely ridiculous and I feel like I been robbed and mistreated. I already have a lot going on in my personal life, this has affected my finances, my mental health, and daily lifestyle ever since. I want my money back !!

  Business Response

  Date: 06/27/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  

  
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a new car. On 6-18-2025 I received a letter from Endurance. It explained that on 6-26-2025 there will be a price increase on their extended vehicle service plans. I told him that I have coverage thru my dealer. He said that he did now show that I have any reported. He told me that it is not uncommon for the dealership to "drop the ball" on reporting warranties. He said that he could take care of it for me. He also asked me if I was going back to that dealer to have my maintenance work done there. I told him he should not be asking me those questions. I said that I would call my dealer and find out what was up. I called my dealer and he said they were trying to scam me. They said they do not do business with Endurance at all.

  Business Response

  Date: 06/18/2025

  Please be advised Endurance vehicle service contracts are offered in over 3,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
  We are sorry for the frustration that Endurance's mail piece caused Ms. Thompson and, as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently pay $106.00 a month for my services. I have been calling trying to cancel my services. The representative was trying to get me to enroll me into another program so that I can get some of my money back. After I declined the services, i requested that my services be cancelled. I was given the run around.

  Business Response

  Date: 06/19/2025

  After
  receiving this complaint, an Endurance Specialist contacted the consumer and reached
  a mutually beneficial resolution. We appreciate you bringing this matter to our
  attention.

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/12/2025 I had an service appointment with ****** Dealership located in ************** **, Before then I have been going to multiple Auto Body repairs near me to get my car serviced, My engine light is on and having problems with the transmission, I been trying to get this problem resolved since May 2025, However none of the Auto Body shops do any business with Endurance Warranty due to them saying endurance doesn't like to pay. I took my car to my appointment to an dealership thinking they would actually take the car because its a dealership, however when I got there ****** ******* informed me that they also do not do business with Endurance Warranty because they do not like to pay what needs to be paid, I am paying around $120.00 a month for my warranty and when I call Endurance to try to get help to see if they know any Auto Body shops in the ********** Area that will actually take my car with there Warranty, they gave no resolution, and just stated ...take my car to any shop and the shop has no choice but to deal with us. I don't want to take my car to a shop that is already refusing business from Endurance, I need some type of resolution, because I work from home but sometimes have to go into the office and I can't drive my car due to the issues, What is the point in having this warranty if no Auto Body shops deal with this company.

  Business Response

  Date: 06/26/2025

  Upon receipt of this complaint, an Endurance manager attempted to reach the consumer but was unsuccessful. The manager has since provided her contact information via email. We are requesting that the consumer contact the manager to address his concern.

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2025 Endurance Auto Warranty denied a claim based on false ************** Mechanic, ***** ******* of ERI Automotive, of ************, **, ************** called in for a for a authorization. The four wheel drive actuator, wheel bearing and hub where bad. Under my contract, in section VI.C.2.d Drive Axle Assembly, my Secure Plus coverage includes:"Axle Bearings" and "Locking Hubs ,Drive Axle Case; All Internally Lubricated Parts contained within the Drive Axle; Locking Hubs; Drive Shafts; Center Support Bearings; Universal Joints; Constant Velocity Joints; Axle Bearings; Four-Wheel Drive Actuator; and Differential Cover.The wheel bearing = covered as Axle BearingsThe hub = covered if it's a locking hub or part of the 4WD actuator assembly which is the case on your F-150 (Integrated Wheel End system).They claim that ***** ******* stated that the Bearings caused the 4x4 actuator to fail. He said they were both bad independent of each other and will make a statement to that effect as will the two other individuals who were present in the office at the time.Endurance is practicing in bad faith and not adhering to contractual the agreement.

  Business Response

  Date: 06/26/2025

  Thank you for bringing this matter to our attention. An Endurance manager has contacted the consumer and are working toward a mutual resolution.

  Kind Regards,

  Endurance

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23484887
  
  
  
  I am rejecting this response because:
  
  Endurance is not acting in good faith.  Their position that they are working for a mutual benefit is false.  It clearly states that the parts are covered.  Their adjuster made a false statement to prevent them from covering a claim that I am entitled too per contract.   It should be simple, but they are insistent on standing by their predatory and fraudulent practices.  If they can not honor the contract or give a better outcome to the BBB complaint, there is nothing that can be discussed further.
  
  Sincerely,
  
  
  
  Luca Cicilese

  Business Response

  Date: 06/26/2025

  Endurance remains committed to ensuring quality customer service. Upon completion of the review, the consumer will be promptly contacted. Thank you for your understanding.

  Kind Regards,

  Endurance

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took truck to shop for repairs on a Wednesday at 10 am, not running right and AC not working. Told it was #6 ignition coil which was not covered but AC repair was covered. Was told they were sending a claims adjuster to verify in 24 to 48 hours. Did not arrive until Friday afternoon. Then he had to send his paperwork in and could not get claim approved until Monday afternoon. Recommended parts were not sent and the part that was sent did not include the expansion valve and seals. When the replacement parts were installed, the original expansion valve and seal were found to be leaking and needed replaced. Endurance warranty then approved the expansion valve and seal but will not cover the labor cost, recovery and filling of freon because they state the expansion valve and seal was not listed in the original claim. The mechanic states the expansion valve and seal are included in the part they recommended which is why the expansion valve and seal were not listed on the original claim but because Endurance warranty would not authorize the recommended part, it was not included. So, I am now expected to pay over $300 for the labor, recovery and filling freon that should be included. If I don't pay it, I still don't have ac which is supposed to be covered.

  Business Response

  Date: 06/26/2025

  Upon receipt of this complaint, an Endurance manager attempted to contact the consumer to address their concerns but was unsuccessful. We encourage the consumer to contact Endurance at (833) 760-0386 to further discuss the matter.
  
  Sincerely,
  Endurance

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me for insurance which I did not purchase.

  Business Response

  Date: 06/24/2025

  After
  receiving this complaint, an Endurance Specialist contacted the consumer and reached
  a mutually beneficial resolution. We appreciate you bringing this matter to our
  attention.

  Customer Answer

  Date: 06/25/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23481421, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Anne Ball

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I set up the warranty, it was due to the fear that tariffs would make it unaffordable to purchase a new vehicle. I was told at the time, the warranty would cover my engine and transmission, just not normal wear and tear type of repairs. May 27th, I had to take in my vehicle to the dealership for repairs. The dealership then filed a claim. I was told my ***** ******* Santa Fe would need a new engine and per Endurance inspector they would not cover it because they found the wrong type of oil in the engine, claiming 5W-20 was not the correct oil for my engine. I sent an electronic copy of the owner's manual and a picture of the page showing that 5W-20 is one of the acceptable oils for the engine. Since then, I am unable to get any resolution for my claim. I am constantly on hold and transferred to other people or hung up on. I am also not able to get the policy cancelled to stop charges without having a notary sign for the current mileage. However, when I first called to cancel payment on the policy, I was told to submit my documentation for the appeal and that the representative would call me the next day (This was last week on 06/11). I spoke to ******* ***** and emailed him all the documentation again. I never heard back from him and he did not stop payment. When I called again today, I was then advised of the form that should have been sent to fill out which requires a notary. At this point, I am out the money paid for the policy, rental car fees, and no vehicle. Had to purchase another due to the cost of repairs. I would like to have the car repaired or at minimum, have the money paid towards the policy refunded plus the rental car fees and diagnostic fee refunded.

  Business Response

  Date: 06/25/2025

  Upon
  receiving this complaint, an Endurance resolution specialist contacted the
  consumer to discuss the claim in detail. Endurance is actively working with the
  consumer toward a mutual resolution.