Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

  
• 

  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a finish ********* live in ********* since 2012 and I had job offer to do kitchen in *******, **********. On my way to do the job with my wife I had engine failure on the road at the city name ******. We towed the car to *** dealership at ****** and they said this car had life time warranty for engine but not the part your car has break down, so u have to used extended warranty for your fix.... After two weeks I have to lived in the cold and dead car and pit my wife in the shelter because we had no choice....the y brought inspector after two weeks and they denied my claim..... no body believed it..... not even people from *** dealership .. so I have to live my car in the parking lot *** dealership Yakima and buy little cheep car and continue my journey to ******************, but too late because they lady hired two people to do her kitchen and I'm totally screwed..... I live in *** for 35 years.

  

  Business Response

  Date: 04/28/2025

  On 4/7/25, the consumers repair facility filed a claim for engine repairs under their contract. The facility reported no compression,melted spark plugs, cylinder wall damage, and burnt valves, and recommended engine replacement. Endurance dispatched an independent inspector to verify the findings.
  

  The inspection confirmed the cylinder scoring, burnt valves,and melted spark plugs, and further identified an over-fueling condition. The claim was excluded from coverage per Section VIII (I) of the contract, which states that coverage is not provided for:

  I. For any repair for the purpose of correcting engine compression, correcting oil consumption, or the gradual reduction of performance when a mechanical Breakdown has not occurred. Valve grinding, valve guides, burnt valves, stuck valves, burnt piston, and/or stuck rings are not covered. Damage caused by preignition detonation, pinging, improper/contaminated fuel, fuels containing more than ten (10%) percent ethanol (if the engine was not manufactured for this mixture), excessive fuel conditions, lean fuel conditions, clogged fuel injectors, improper lubricants or improper engine adjustments. For any Breakdown caused by failure to maintain proper levels of lubrication, lubricant blockage, coolant blockage, lack of lubrication or carbon buildup. For repairs to seized or damaged parts due to operation without sufficient oil or coolant.
  

  We appreciate the opportunity to clarify the details of the consumers claim.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 04/29/2025

  Complaint: 23229315
  
  I am rejecting this response because: I have received email from someone at Endurance employee that they want to refund my payment that I did for Endurance warranty contract, plus $250 and I refused that. I paid $40000 for this car and I'm paying, still. I did nothing wrong and I just followed the rules and did everything by book, and I want Endurance to follow their promises as well. 
  
  Sincerely,
  
  Vahid Afrakhteh  

  

  Business Response

  Date: 05/05/2025

  As previously stated, burnt valves are specifically excluded from coverage under the terms of the contract. Based on the findings of the independent inspection and a thorough review, Endurance remains confident that the claim was adjudicated appropriately and in accordance with the terms and conditions of the consumers agreement.

  Regards,
  Endurance Resolutions

• Initial Complaint

  Date:04/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with Endurance Vehicle Protection has left me financially devastated and emotionally drained. I trusted this company during one of the most vulnerable times of my life, and they completely failed me not just as a customer, but as a human ******** a full-time caregiver for my disabled mother, I have no income and very limited resources. The thought of being protected against unexpected repair costs gave me hope. The representative I spoke to was reassuring, promising me that Id be covered if anything went wrong.After signing up and paying $130 a month, I waited for the contract to arrive. It never did. I had to call Endurance to receive a PDF version via email.Months later, my car began to have transmission issues. I took it to my ****** dealer, confident that I had coverage. The dealership contacted Endurance and was told they needed to wait for an inspector. That process took over a week, during which I had no transportation and my mother missed multiple medical appointments.When I called Endurance to inquire, I was treated rudely by a representative who cited fine print that caps repairs based on the market value of the vehicle. This clause was never explained to me when I enrolled, and there was no opportunity to review the contract before signing up, a critical fact that they conveniently omitted. In the end, I couldnt afford the repair. I had to sell my car for junk. This experience has not only ruined me financially but also left lasting emotional trauma. I was manipulated and discarded by a company that preys on people.Endurance is guilty of false advertising, deceptive sales practices, and unethical treatment of vulnerable customers. I have filed a complaint with my ************************ as well.I am demanding a full refund plus the price of the contract and urging the BBB to investigate Endurance's business practices. I hope this complaint prevents others from falling victim to the same predatory tactics.

  

  Business Response

  Date: 04/28/2025

  A Resolution Specialist has contacted the customer to address his ******************************* appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23228912
  
  I am rejecting this response because: As of 04/29/2025 I have not received any sort of contact from Endurance as stated regarding my concerns.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/02/2025

  Thank you for bringing this matter to our attention. A Senior Resolutions Specialist has contacted the consumer and addressed their concerns. We appreciate the opportunity to resolve this matter.

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract #CDY1011606 Billing Acct #************** On March 1, 2024, I signed up for an Endurance Warranty for my 2019 Pathfinder. I paid $151.57 that day plus an administrative fee of $29. Monthly payments of $151.57 were to be debited from my account at the end of each month. In return, Endurance was to provide me with a bumper to bumper warranty that included easy cancellation with a full refund - not just within the first 30 days, but at anytime (less, of course, the amount of any claims they had paid). I attempted to make one claim. They denied it. I continued my monthly payments, upholding my end of the contract, with the last payment being October 28, 2024. In September of 2024, I called and cancelled my contract. And started waiting for my refund. The total amount I paid to Endurance was $1393.13. I started having some health problems, and on January 13 and 14, 2025, I had surgery to remove a Large Meningioma brain tumor, grade 2 due to brain invasion. Needless to say, this took precedence over everything else in my life. Things have now settled down and I have been looking for my refund. I called Endurance and told them I needed my refund. They said they didn't have to refund me because I never filled out the cancellation form that I was sent. I was NEVER told about that form - not when I signed up and not when I cancelled in September. I have called numerous times, filled out that form that an employee, ******* ******, sent me and returned it. She also waived the Notarized odometer reading since I was out of town at follow up appts with my neurosurgeon, oncologist, and radiation oncologist team. Yesterday, 4-19-25, I received a check for $19.80. This is ridiculous and an insult. I will NOT deposit this check. I am owed $1393.13. To show I am being reasonable, I will allow them to deduct $200 from that amount for whatever administrative fees they feel are necessary. But no more than $200. I want my money IMMEDIATELY. Thank you.

  

  Business Response

  Date: 04/29/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.
  
  Best Regards,
  Endurance

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  While I accept the resolution, I know that they should have refunded me the entire amount that they scammed. There are too many complaints for me to believe they are not doing this intentionally. 
  Even though I am not happy about not receiving a full refund, I will say that the person I dealt with, *********, seemed to genuinely want to help.

  Regards, 

  **** *******

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an insurance policy from them upon one of their sales people calling me and selling the policy. I had just purchased a 2005 *** with approx 160k miles on it. Knowing the repairs would be costly in an event of repair that I knew it would be wise to purchase. The salesperson and I went over in great detail what my responsibilities were and what the process was to be sure in the event of a claim it would not be denied. There was a strict policy that the covered vehicle must have the policy for 30 days and have 3k miles on it. Which in my claim was in accordance. I had a problem with the car and it wouldnt start, so I followed the exact procedure to handle the claim. The car sat at their preferred repair place for over a month, denying my claim due to a discrepancy in mileage. I provided them with more than enough information in regards to getting my claim processed. Yet they kept denying my claim. I went as far as contacted their corporate office in which the corporate claims lady told me on the phone that they should pay the claim. Yet they refused. I got stuck with the tow bill to and from their preferred shop, the rental car, all the time and loss incurred from dealing with this situation, and because of this situation I couldnt get car repaired so I was forced to sell my car at a huge loss because I couldnt get fixed and had to get another car. I lost work, wages, my car, my money, all because I trusted in this insurance company to fulfill their part of the contract. A contract in which they breached and their corporate people admitted to me they breached. The next step will be a law suit, when I can get the money up for an attorney. I requested a refund of my policy on which they denied my refund of my policy. I have all factual evidence to back up this statement except I no longer have my car, it was sold.

  

  Business Response

  Date: 04/28/2025

  Upon receiving this complaint, an Endurance Senior Resolution Specialist promptly attempted to contact the consumer to address the concerns raised. We respectfully encourage the customer to reach out to ****** at ************** to further discuss the matter and work toward a resolution.
  
  Sincerely,
  Endurance

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am constantly getting calls, and letters from these people and I want it to stop. I have called and told them to take me off there list. They constantly bother me. I have also returned the mail and said to stop sending it, but they continue to send it. I do not want any communication from this company. Its a scam. And I find it to be harassment.

  

  Business Response

  Date: 04/21/2025

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and  direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance. 
  We are sorry for the frustration that Endurance's mail piece caused Ms. ********** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time. 

  Customer Answer

  Date: 04/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** since June 2023. Everything in their contract was vague and ambiguous, and they would only cover something if an accident happened not normal wear and tear, which is what most people have to fix their car for. If you have an old car, it's gonna have normal wear and tear that's gonna need fixed. They don't do that. It's a scam. Something would literally have to happen that wasn't normal wear and tear, which is just not like likely and they know this. The only thing they did was tow my car to the dealership and pay for my key fob replacement and even getting the key fob replacement was tricky. I've paid them over $2500 in about one year and nine months. The tow truck was a bit over $100 and the key fob replacement about ******************************************************************************************************************* a refund as well. They're a scam. Don't use them. Don't use any extended car warranty service. You might as just get warranty from the dealership because they'll actually take care of it. I have canceled them.

  

  Business Response

  Date: 04/29/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

  Best Regards,
  Endurance

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Denied Claims: Claim started March 10 Claim (A/C Leak): This is where it became clear that denial of coverage was the companys default strategy.A third-party inspector visited my shop to assess the A/C issue. My shop confirmed a leak using the industry-standard "sniffer" method. Freon had to be recharged multiple times, confirming the leak.The claim was delayed with the excuse that the adjuster needed authorization from me for a teardown because of the complexity of the repair. This involved removing the dashboard, steering wheel, gear box, and front seatsan unusually invasive procedure for this A/C issue per my shop.The adjuster provided a diagram showing only the tubing, implying that the part could be sold separately. He then stated that if the leak originated from the end of the tube connected to the ******** core, the claim would be denied. However, if that specific area were leakingas he suggestedthe entire ******** core would need to be replaced. This was confirmed by the **** dealership, which is the sole authorized seller of this part. They verified that if the leak is at the tube connected to the core (referred to as "side A" in ****** email), the entire core must be replaced. According to my agreement with Endurance, the ******** core is a covered component. Therefore, the claim should not have been delayed or suggested for denial, as occurred in my case Outcome Ive now paid $175/month for over four months ($697.28) for my contract with no meaningful benefit.After three weeks, I was left without a decision, without a rental, and with a repair bill (approx. $4,000) and escalating rental car expenses ($2176.90)I ultimately canceled my warranty due to a total loss of faith in the company. Rather than addressing my concerns, the company representatives simply asked me to wait and see.

  

  Business Response

  Date: 04/28/2025

  A Resolution Specialist has contacted the customer to address his ******************************* appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23226282
  
  I am rejecting this response because:

  Due to the gross mishandling of my claim, negligent customer **********************, and the resulting financial burden I have personally incurred, Endurance has offered a refund of my premium along with a $300 courtesy payment. However, this offer fails to address the full extent of my out-of-pocket expensesspecifically, the rental car benefit included in my policy, which was never honored. Endurance has capped this benefit at $150, despite the fact that I was forced to pay approximately $2,600 for a rental vehicle over the nearly two-month period my car was in the shop. As a result, I am now preparing to pursue legal action to recover the remaining amount owed.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 05/08/2025

       A representative from Aurora Automotive submitted a claim under the consumer's Secure Plus contract. The repair facility reported that the vehicle was brought in due to an inoperable air conditioning system and an illuminated oil indicator. They recommended replacing the evaporator core and the valve cover gasket to resolve these issues.

       After verifying that the issue with the evaporator was covered under the contract, Endurance approved $2,469.99 for the repairs to the evaporator core. Please note that the contract includes rental benefits, as outlined in Section VII, for covered repairs. However, the valve cover gasket replacement was denied according to Section VIII(A.), which states that coverage is not provided for:

       A. Any part not specifically listed in Section VI, "What is Covered," under the component protection and/or optional      coverage selected, as indicated on your Identification Card and in the Coverage and/or Options box on the Application      Page of this Contract.

       The vehicle service contract was canceled at the consumer's request. Upon receiving this complaint, a Senior Resolution Specialist contacted the consumer to address his concerns and discuss available resolution options, which the consumer declined. A pro-rata refund is scheduled to be issued on May 13. For any further assistance, Mr. ******* may contact Senior Specialist ********.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23226282
  
  I am rejecting this response because:

  *** consistently observed that this company does not uphold honorable or reputable business practices. Instead of acknowledging or apologizing for what clearly appears to be a major scamlikely a common tacticyou've responded with vague and implicit rebuttals. 

   

  This complaint outlines what occurred, and will be submitted to my attorney for small claims court, as well as to the State Attorney General, the Better Business Bureau, and various public review platforms.

   

  Due to misleading and inconsistent information about the roles of Endurance representatives, I will refer to individuals by name.

  Timeline and Issues:

  Initial Inspection:

  ***** visited the shop where my vehicle was located to inspect the damage. He left without speaking to the mechanic of further steps or leaving any update. Several days passed with no word from Endurance. When I called, I was told that ***** had attempted to reach me, though he left no voicemail or communication with either me or the shopcausing an unnecessary delay.

  Tear-down Authorization Confusion:

  I was informed that I needed to authorize a tear-down of the vehicle. The shop had difficulty reaching *****, eventually speaking with another representative, ****.

  **** explained that ***** had sent him a diagram of the part questionable for the claim. He indicating that if the failure occurred in a specific section, that the claim would be denied. That's why the tear-down and repair would be my responsibility. This is where the deceptive practice becomes apparent.

  Deceptive Practices:

  The diagram ***** sentused to delay the claim by nearly a monthwas not of a part that exists on my vehicle, nor was it an OEM (Original Equipment Manufacturer) component. The shop confirmed this. The shop and I believe this tactic is used to deter perusing claims while discouraging the customer into taking the financial ******: risk denial, pay out of pocket and continue paying for a warranty that provides no real protection.

  Rental Car Misrepresentation:

  My contract stated I would be provided a rental vehicle. Due to ******* delay tactics, I remained in a rental car from March 25 until May 9. Endurance failed to inform me when the claim was eventually approved and offer the rental car coverage. I have now accrued approximately $3,495 in rental fees alonewhile Endurance only covers a maximum of $150, regardless of the length of repair or delays caused by Endurance incompetence. This cap is never made transparent to customers beforehand.

  Lack of Accountability and Final Charges:

  Even after the claim was approved, Endurance refused to pay the full invoice provided by the shop, offering only a partial amount. I am now being held responsible for the remaining balanceof almost a $1000despite having paid for warranty protection specifically to avoid these out-of-pocket expenses. The shop challenged several charges, one being labor cost which they use ********.... they chose not to use it this time and that's when my shop said the line disconnected and no one answered after that conversation. 

  Conclusion:

   

  Endurance claims to take pride in approving this claim, yet the total repair invoice was $3,447.80, and the amount they paid out was only $2,469.99a difference of $977.81. Not only could I have paid for the repairs myself, but I also ended up losing $977.81 in the process."

   

  Endurance Warranty Services engages in misleading business practices, from vague coverage details revealed only after a claim is initiated, to deceptive delays that financially burden the customer. Their representatives appear to rely on confusion, poor communication, and misrepresentation of vehicle components to deter valid claims. I will be pursuing this matter through small claims court and ensuring this information is shared with all appropriate consumer protection bodies and platforms.

  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a policy from Endurance Warranty I specifically ask for a policy to cover backup camera, seat warmer all electric components and those particular parts. Well of course they had that policy ! The Premier policy! It covers all those parts! LIE! IT DOESN'T COVER THESE THINGS! When put in shop to get my backup camera and seat warmer fixed 21 months after buying this policy I'm told they don't cover these parts! I'm tired of being scammed by these companies.

  

  Business Response

  Date: 04/28/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  
  Best Regards, 
  Endurance
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't think it were possible for a company to s**** it's customers over so badly, but after reviewing several phone calls with inept customer ********************** agents and supervisors who clearly couldn't try to provide honest customer ********************** if they tried, I see I have no option but to file a complaint with the Secretary of State because business practices such as this is fraudulent, plain and simple. Endurance will deny every one of your claims on a technicality and in the same breath admit their wrongdoing. I want a refund for every month I paid for this unprofessional and lousy warranty that did nothing but cause more headache and stress. I wouldn't recommend this company to my worst enemy.

  

  Business Response

  Date: 05/01/2025

  Upon receiving the complaint, an Endurance Specialist attempted to contact the consumer to address their concerns. For further assistance regarding the account, we respectfully request that the consumer reach out to ****** at ************.

  Kind Regards,

  Endurance

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23222999
  
  I am rejecting this response because:
  

  I have attempted to reach back out and return the call for 3 days in a row now, and left voicemails stating such. I am still waiting on a return call, as I have not spoken with anyone despite the number of complaints to customer **********************, the claims department, and some department known as 'Saves' on May 6, 2025.

  Sincerely,
  
  ********** Royal

  

  Business Response

  Date: 05/13/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  
  Best Regards, 
  Endurance
  
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this warranty in Jan 2025 and the salesperson told me all the good stuff but none of the important stuff. Like if anything happens, they ask for all maintenance records which would have been fine had I been told this from that moment so that I could actually keep every single one. So, the end of march my car wouldn't start and I call to use my warranty. I found a shop got it towed there and now my car has been there 2 growing on 3 weeks because they have requested invoices of and services that I have had since the warranty, and I have had to go out and physically request those invoices. Every time I call, they tell me there is no manager or supervisor that I can talk too and that they don't have an escalation department. This is insane because every business has someone over another that handles customer situations. So, it's no one that I can talk to or discuss my situation to then they are scammers pretending to be a business taking people's money every month and not trying to withhold to their part of the bargain. I have searched my book and contract I have not found the sentence telling me that I need to keep all my invoices nor was this very important information relayed to me. I feel like it was left out on purpose. I want the serviced that I paid for. I was told that my car needed the motor replaced and I would like the services due to me that I pay for monthly for the warranty of my car. For them to fulfill their part.

  

  Business Response

  Date: 04/24/2025

  A Resolution Specialist has contacted the customer to address her ******************************* appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.