Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

  
• 

  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AFTER signing me up for service this company has ignored all of my communications efforts to learn about their product i purchased. I have emailed and emailed the man who set me up with my service. He has ignored me all month. I call in to cancel and they tell me I cant cancel without a notarized form as today was a day past the 30 day money back guarantee. They ignored my calls and emails so that 30 day period would be over by thr time I spoke to someone. Now they tell me I have to get a notarized form. The man was very unprofessional. The whole company was very unprofessional. The seller of the contract told me that HE was my contact. He never returned a call or email the WHOLE 1ST month. Very unprofessional. After reading people's experiences I do believe this company is a scam. Please don't use them. Extremely unprofessional. Will not help. Or answer questions.

  

  Business Response

  Date: 04/22/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 2024 my claim with endurance was denied due to the shop say the A/C clutch was bad I was then told the magnetic coil was the reason, which is on the inside of the compressor which was never removed or taken apart. Which resulted in me paying the fee out of pocket. My warranty clearly cover the A/C clutch so they came back and said it was a part that wasn't covered. Phone calls are recorded, then I called numerous times and they would just hang up the phone after I was on hold over 20 mins. Worst car warranty I ever dealt with. I only hope noone else has to endure what I went through, hopefully every review will bring forth change to companies doing bad business.

  

  Business Response

  Date: 04/30/2025

  Upon receiving this complaint, an Endurance Senior Specialist contacted the consumer to discuss the claim in detail. Endurance is actively working with the consumer toward a mutual resolution. 
  

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23235212
  
  I am rejecting this response because:
  These are the requested documents that they requested 
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/14/2025

  Endurance appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23235212
  
  I am rejecting this response because: Case has not been resolved. No refund has been issued nor have I been notified that such would happen.
  

  
  

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attn: ************* Attached, please find the executed and notarized document authorizing Mepco Endurance to cancel the contract service agreement as requested on March 5, 2025.PLEASE CONFIRM RECEIPT OF THIS LEGAL DOCUMENT. The monthly payment of USD $173.45 made payable to Mepco Endurance. I anticipate a total refund of USD $1,040.70 for the contract duration of 6 months, starting from October 26, 2024, and ending on March 5, 2025. *PLEASE CONFIRM THE TOTAL ANTICIPATED REFUND AMOUNT.**Summary of my concerns: 1. I was initially referred to Endurance by an associate. I was in active discussions with Car Shield, despite not following through with the warranty contract. 2. Your representative, ******** *******, assured me that my windshield repair would be covered under the warranty. Based on this information, I was upsold a more expensive plan. 3. I submitted two claims, both of which were denied by Endurance. This contradicts the information I received during the sales process. 4. My car did not break down, and the severity of the issues was only communicated to me during a service appointment at AutoNation, contacted Endurance for confirmation. I have lost confidence in the services provided by Endurance. I believe I am entitled to a full refund of the payments made for the warranty plan. I kindly request a prompt response and resolution to this matter. Thank you for your immediate attention to this issue. Please provide me an explanation to support the prorated refund. I submitted two claims and both were denied (e.g., unmet expectations of service) that was never received. Please advise the prorated amount and the anticipated date of the refund. Thank you. ******* **** Mar 13, 2025 at 09:01 by *********************************** Your Pro Rated Refund has been calculated and processed. If you do not receive in the next few weeks. Please reach out if you have any questions at ************. Thank you, OFFICE: ************ ************************************************ Check $337.09 (refund).  

  

  Business Response

  Date: 04/29/2025

  Upon receipt of this complaint, an Endurance manager attempted to reach the consumer without success. The manager has provided his contact information via both voicemail and email. We are requesting that the consumer contact the manager to address her concern.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 05/02/2025

  Complaint: 23235177
  
  I am rejecting this response because: Dear Mr. **************************** have carefully considered reaching out via phone but believe that putting my concerns in writing will ensure clarity and prevent any misunderstandings. While I understand that Endurance prefers telephone communication, I am submitting this written request to formally outline my concerns and expectations regarding the breach of contract.  
  
  To resolve this matter efficiently and respectfully, I am requesting the following:  
  
  1. **Payment in full** for the repairs to my 2017 ****** Outback, which Endurance denied when the claim was submitted by AutoNation.  
  2. **Reimbursement** for the windshield replacement that Endurance denied, despite assurances from your representative that this service was covered under the warranty.  
  3. **A settlement amount of $100,000** to compensate for undue stress, anxiety, and reputational harm caused by consistent misinformation, deceptive practices, and unnecessary demands for phone communicationdespite my repeated efforts to engage with various departments within Endurance.  
  4. **Immediate cancellation and reimbursement** for the unauthorized future charge to my credit card for December 2025.  
  
  I am extremely disappointed with Endurances handling of this matter. The companys presence in the national market raises concerns, and I am confident that current customers and potential clients would share my apprehensions.  
  
  I trust that you will carefully review my requests and provide a response by **Monday, May 5, 2025**. I appreciate your prompt attention to this matter and look forward to a fair resolution.   
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 05/08/2025

  The consumers repair facility filed a claim for repairs under the contract. They stated that the consumer noticed an oil leak and,after evaluation, found multiple oil leaks. They recommended replacing the cylinder head gasket and re-sealing the engine.

  An independent inspector was dispatched to confirm the repair facilitys findings. Upon review, the inspector noted oil leaks at the upper oil pan, lower oil pan, and oil cooler. These longer-term leaks were not likely to have developed within the 4 days the contract had been active.

  The claim could not be authorized per Section VIII (I) of the contract, which excludes any failure that occurred, or began to occur,prior to the expiration of the Waiting Period.

  We are confident the claim was adjudicated properly and in accordance with the contract terms and conditions.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23235177
  
  I am rejecting this response because:  I was not advised of the issues.  Also, the purpose of the Enduance warranty was to cover any issues BEFORE the car breaks down according to their TV advertisiements.

  
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 3, 2025, I purchased an Endurance Warranty contract for my second vehicle with the company. I provided the odometer mileage by way of a photo and I also provided proof that the vehicle was clear of any pre-existing issues by emailing a copy of the vehicle inspection ***ort performed by the ***** dealership. Per the contract the waiting period is 30 days and ***** miles. On April 11, 2025 I took the vehicle in to have it checked for an air conditioner problem. The mileage on my vehicle was ******, which was well over ***** miles and past the 30 day waiting period. Endurance refused authorization of ***air stating that ***** needed to perform additional step to prove why the air conditioner was not properly working. Therefore, ***** performed additional diagnostic steps and on April 21, 2025 I took the vehicle back to the ***** dealership and Endurance once again refused authorization to ***air my vehicle. The ***resentative told the ***** *** that the issue was pre-existing and the mileage was only 22 miles. The ***** *** was also told that my contract was fairly new. This is unacceptable and a breach of contract on Endurance. I attempted to call Endurance to converse about this and I was rudely spoken to by a *** named *****. Without saying a word, he transferred me to another department and was on hold for over 30 minutes and no one picked up. I then tried calling several more times to no avail. This company is a scam and this will be handled legally. I will be cancelling both of my contracts with Endurance and going back to ********* for coverage.

  

  Business Response

  Date: 04/30/2025

  Upon receiving this complaint, an Endurance Resolution Specialist contacted Mr. ******** and addressed his concerns. We appreciate the opportunity to resolve this matter.

  Best Regards,
  Endurance

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/15/25-I had ****** taken out of my account when I dont even have a policy with with this company. No one helped me at the company just told me your not a named person on the account and hung up. But the can take anyone's money when ever the like.

  

  Business Response

  Date: 04/29/2025

  Upon receipt of this complaint, Endurance's Resolutions Specialist contacted the consumer in order to address their concerns. After additional investigation, it was found that the consumer has never held a vehicle service contract with Endurance. 

  Best Regards,
  Endurance

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 19, 2025 I had my car fixed and paid for the repair. I had the repair approved through endurance and even called endurance the day before I told the shop to go ahead and fix it. I sent the paperwork to endurance warranty and they said they received the paperwork and would have an answer within 24 hours if the refund was approved. I called back on March 21 they said it takes 3 to 5 days for approval. I continued to call 2 or 3 times a week and they continued to have excuses and never give me and answer. Then on April 9 they said it was approved and I will recieve my check in no more then 10 days. I called today April 21 and asked for a tracking number because I have not received a check. They now claim it's still not approved and it will be 3 to 5 days again.

  

  Business Response

  Date: 04/25/2025

  Upon receiving this complaint, the claim has been authorized, and the reimbursement check was mailed today, April 25th, to the address on file.

  Kind Regards,

  Endurance

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23233747
  
  I am rejecting this response because:
  I have yet to recieve my check from Endurance. They have said before that check was on its way and then said otherwise when I called to say I never received it.
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 05/12/2025

  Following receipt of this complaint, an Endurance Senior Resolution Specialist reached out to the consumer to verify if the check had been received. At this time, we kindly request that the consumer contact ****** at ************.
  
  Kind Regards,
  Endurance

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I waited on hold for 12 minutes only to be put on hold another ************************* a request to replace a key fob, which is covered under my elite warranty. It got to a point that I had to hang up and tell them to email me the process to me. If calling the claims team isn't the process, then what is?!!P. S.I have attempted to contact Endurance via email and phone twice after this review. The second representative on the phone number for CarCo that ends at a location stating "we are now closed and will return January 2nd". After calling back, I was placed on hold for 6 minutes and then patched directly to the number that doesn't work without any warning, which essentially was their way of hanging up on me in my opinion. I am now attempting to call a 4th time to simply use my warranty that I've paid over $5,000, just to get a key fob replacement.

  

  Business Response

  Date: 04/23/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  
  

  
  

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a contract with endurance due the history of the kind of vehicle I had 2014 x1 **** All the criteria was met to get it taken in to the shop, the shop calls and says they denied all the claim and wouldn't cover anything.

  

  Business Response

  Date: 04/28/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  
  Best Regards, 
  Endurance
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2-4-2025 I had the head of my Dodge Caravan repaired at *** ******* Dodge, **********. The bill was for $5429. The work was urgent. An inspector from Endurance came to take a picture of the head. The dealer told me Endurance needed documents for my last 3 oil changes. We assumed they approved of the work, and they needed the documents if they were going to COVER it. I had the repairs done. (I have a receipt on which the dealer has written the claim #, the Endurance e-mail, and "last 3 oil changes."I had to gather those documents. I had the most recent 2 ready (the oil change at *** *******, and one on 12-3-2024 at a shop in ******). I couldn't find the first. I purchased the vehicle on 4-23-2023 from *********************** with ***** miles; the mileage on 2-4-2025 was *****, a difference of only 8455 miles. According to *****'s specs, that requires ONE oil change, two at most. But I did have the oil changed in Feb 2024. I had an e-mail from the repair shop (********) and a cancelled check. I couldn't find the receipt. I uploaded to the Endurance website documents for the last 2 oil changes, a copy of the e-mail, an offer to send a copy of the check, and my own record of work done. When weeks passed and I heard nothing from Endurance, I went to C&M to ask if THEY kept a copy. They did. I then sent THAT to Endurance on 3-10-2025. I heard nothing.Finally I called. Only THEN did they say they denied the claim, on 2 grounds: No prior authorization, and carbon buildup on the head. The dealer and I thought we HAD the authorization. And this was THE FIRST TIME I heard of "carbon buildup." If they denied based on that, why did they need the oil change records? Why did the inspector not tell anybody THEN?The car has had light use, the work HAD to be done, we have only ONE vehicle, and I DID keep up maintenance. Endurance has NOT ONCE contacted me to tell me anything. I sent an e-mail to their **** which I can submit to you, and got no answer. The whole thing smells.

  

  Business Response

  Date: 04/28/2025

  A Resolution Specialist has contacted the customer to address his ******************************* appreciates the opportunity to assist and will continue to work with the consumer toward an amicable resolution.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8, 2025, the complainant contacted Endurance Dealer Services regarding her 2019 Land Rover Range Rover Sport. The vehicle was taken in for service because the vehicle would not start. The complainant reviewed online searches and determined it was most likely due to the ** Antenna which was not receiving a signal from the key fob. When the complainant contacted Endurance to gain approval for the repairs, as required by the contract, the adjuster immediately indicated that the repair was not covered and verbally denied the claim. She did not request additional information, she did not ask to inspect the vehicle, she assumed it was the radio antenna rather than the module and when corrected, she reiterated that the repair was not allowed under the policy as the part was not specifically named. She simply stated that the complainant should have the repair facility contact them with the part *********. Danner then learned from the repair facility that the damage was the result of a faulty seal and sent e-mails requesting reconsideration on April 18, 2025 and April 21, 2025 which were not responded to and ignored. This practice of denial, delay and not pay violates the Florida's Unfair Claim Settlement Practices and is patent bad faith.

  

  Business Response

  Date: 04/28/2025

  On 4/21/25, Land Rover of West Broward contacted Endurance to file a repair claim under the consumers vehicle service contract. The repair facility reported that the vehicle was brought in with a concern about water entering it. The repair facility stated that the sunroof drains were leaking. While the vehicle was there, they found that the left front ball joint had play due to a torn boot and recommended replacement. The repair facility informed Endurance that they would take care of the leaking sunroof drains for the consumer.

  Endurance reviewed the eligibility for the ball joint repair, for which a claim was authorized in the amount of $331.76. Upon receiving this complaint, a manager from Endurance made multiple efforts to reach out to the phone number listed in the complaint to address the concerns.We request the complainant to contact Will at ************** for further discussion about the account.

  Best Regards,

  Endurance

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23229902
  
  I am rejecting this response because:

  This is inaccurate.  Ms. ****** made a claim through her insurance carrier, **************************, for the damage from the water intrusion.  ******** authorized the repairs for the damage caused by the water intrusion.  Endurance improperly denied the remainder of the claim regarding the drain lines and seal which lead to the water intrusion.  The policy expressly provides for faulty seals which Endurance continues to deny and the drain lines should also be included in the repairs and should be covered by Endurance.  Ms. ****** is being told she will have to pay $4500 for these repairs that Endurance continues to reject.  

  Someone named Will from Endurance has called twice and left a call back number.  That number************** is not picked up and there is no way to leave a message at this number.  Will does not leave and extension and cannot be reached at this number.  Ms. ****** has called three times and been left on hold or referred to the app which has no information.

  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 05/02/2025

  After receiving this complaint, a manager from Endurance contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.

  Best Regards,

  Endurance