Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

  
• 

  Endurance Warranty Services, L.L.C.

  15455 Dallas Pkwy Ste 600 Addison, TX 75001-6760

• 

  Endurance Warranty Services, L.L.C.

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Warranty Services, L.L.C.

  6400 Pine Crest Dr Ste 400 Plano, TX 75024-2959

• 

  Endurance Warranty Services, L.L.C.

  200 Galleria Pkwy SE STE 1000 Sandy Springs, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a extended warranty policy from Endurance in 2018. They call me stating that they received my info from the dealership where I bought my car from. No time during the call, when the policy is being discussed that they mention that the contract would be void if I make modifications to my car. Now it is 2022 and my transmission has gone out and according to the policy it is covered. The dealership called me to inform me that Endurance has decline my claim, due to the type and size of tires on my car. When I called them to question the denial, they kept putting me on hold and acting as if they could not find my policy. Then they stated that the policy states that no modification was allowed and the contract would be void. Then they stated that the tire size could not be over 4.0 and my size was 3.8. That is when I questioned them again and then they back tracked and stated that there could be no modifications. I really feel like they are just telling me whatever they want so they do not have to pay for the transmission. I paid over ******* for the policy. And now I feel like I wasted money on something that was suppose to save me money.

  

  Business Response

  Date: 10/27/2022

  Thank you for bringing this to our attention. A manager from Endurance has since reached out to ******************. The manager and consumer continue to work towards a mutually beneficial resolution at this time.
  

  Kind Regards,
  

  Endurance Resolutions

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/27/2022, I took my vehicle to a ASE certified shop to diagnose my vehicle making a strange noise from the rear. After the diagnosis was completed, the auto shop quoted that my vehicle needed a new Rear Differential Part with labor, quoted at $4,000.00 dollars. Endurance wouldnt approve for the repair and sent a Inspector out to check the repair requested. After the inspection was completed, the Inspector told the shop, Endurance refuses to pay for the service quoted due to the contract only being 5 DAYS OLD and the mileage doesnt match the repair requested. Endurance cancelled my previous contract on 07/11/2022, stating the previous repair on that day, couldnt be covered due to my vehicle being 6 MILES OFF of what was reported on the contract when purchased on 08/2020. Endurance refuses to acknowledge the length of time, I held the previous contract, the length of miles driven or to factor in ROUTE MAINTENANCE SERVICE to the part that needs to be repaired. Not Showing any type of Customer, Business relationship. They are refusing to help me. Ive called the company numerous times with no avail. Representatives say, I cant speak to a Supervisor, they Supervisors are busy, promises to have phone calls back but never receive anything but silence or NO. I am requesting a FULL REFUND OF $1332.00 dollars. $2,032.54 of total payments made by me. Subtract $700.54 given to me by Endurance for 07/11/2022 repair. BUYER BEWARE. This has affected my Mental Health in many ways!

  

  Business Response

  Date: 10/25/2022

  The consumer contacted Endurance and purchased a service contract on 6/21/22. The service contract has a 30-day and ****-mile waiting period, both of which must elapse before any new failure is eligible for claims.Any failure that occurs or begins to occur prior to the expiration of the waiting period is not eligible for coverage.

  On 7/27/22, a claim was filed under the contract with a failure reported to the rear differential. The repair facility stated that the vehicle had been driven in and that upon a test drive there is a loud roaring sound. The repair facility noted that the differential appeared to have been recently serviced, there are fine metal particles in the fluid, there is wear to the spider gear and the pinion bearing is worn out and making noise. These findings indicated a long-term failure that would not first occur outside of the recently expired waiting period. The pre-existing failure was excluded by the contract terms, which state that coverage is not provided

  K. For any Pre-Existing Condition, for any Breakdown or condition existing prior to the Effective Date and Mileage

  We appreciate the opportunity to clarify the details of the consumer's claim.

  Regards,
  Endurance Resolutions

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18232023
  
  I am rejecting this response because: the level of incompetence and inconsistency this company has showed me, on multiple occasions is disturbing. A further example of this would be there response towards my complaint. Not only did they cancel the previous contract I held with them, stating, the vehicles mileage was off by 6-9 miles. They created another contract with my consent, to ensure there wouldnt be any disruptions in services and/or future services. The next claim was submitted during July of 2022, AFTER, the waiting period of 30 days and exceeded the mileage required to have the next claim processed. Just as before, Endurance stated after they inspected my vehicle, the contract hadnt been open long enough for the damage the claim states for the repair to be done by them. Endurance WILL NOT: account for 6-9 miles they claim the vehicle was off with no proof of this submitted to me even when I asked to submit all of my vehicles service records. ENDURANCE WILL NOT: account for any proof to show, no ill will during contract holding by submitting vehicle service records. ENDURANCE: will not take account of ANY TIME a person has held a contract in *** of repairs. Endurance WILL NOT: pay for any repair ANYTIME ive needed there assistance while having this policy for 2 years and 2 claims (2022 for both). ENDURANCE WILL NOT: return phone calls after Ive called there companies main number, and have asked to speak with an Supervisor, multiple times on a RECORDED LINE. ENDURANCE WILL NOT: pay for me personal expenses such as renting a rental car during all periods of repair for claims submitted, they refuse to pay for the most current repair or even refund 50% percent of the parts value, estimated from the repair shop. ENDURANCE WILL NOT: apologize for there companies inconsistencies. ENDURANCE WILL: attempted to REFUND ME $1720.00 dollars which isnt the total value of money that Ive either spent, paying late or interest fees on multiple bills, the representative from Endurance who attempted to cancel my current policy stated, he would look into my rental car fees, in which I paid for and I told him the amounts. HE DID NOT: contact me with a new dollar amount, accounting for ATLEAST the rental car fees. This company has shown me that, whenever you truly need them, they will come up with a reason not to assist you when it matters. My vehicle as or 10/31/2022 has yet to be repair and is dangerous to drive. Yet, all of my payments have always been on time,  ***************************

  

  Business Response

  Date: 11/08/2022

  As stated in our earlier response, the repair facilitys findings indicated a long-term failure that would not first occur outside of the recently expired waiting period, rather than symptoms of a sudden or short-term failure. The pre-existing failure was excluded by the contract terms.

  
  Regards,
  Endurance Resolutions 

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18232023
  
  I am rejecting this response because: as stated in my previous response; Endurance has failed to honor the contract. All time frames and mileage requirements for vehicle repairs have been submitted, including service records and THEY ALL go past waiting periods for claims. I shouldnt have agreed to Endurance cancelling the prior contract, over the phone, for the benefit of their company to pay for any future repairs while accepting my payments. Good luck! Ill be sueing Endurance before the end of this year (2022).
  

  

  Business Response

  Date: 11/21/2022

  Further diagnosis from the consumers repair facility indicated long-term failure. The repair facility agreed that this failure would not have occurred within 6 days and 269 miles of the recently expired waiting period. Pre-Existing is defined by the contract as follows:
  
  Pre-Existing means a condition that within all reasonable mechanical probability relates to the mechanical condition of your Vehicle prior to Contract issuance.

  The repair, as a pre-existing condition, was excluded by the terms found in the Exclusions section, which state that coverage is not provided under the contract:
  
  K. For any Pre-Existing condition, for any Breakdown or condition existing prior to the Effective Date and Mileage

  We appreciate the opportunity to clarify this for the consumer.

  Regards,
  Endurance Resolutions

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18232023
  
  I am rejecting this response because:Endurance is stating the same set of words. One response is either shorter or longer than the other with the same language. There is nothing that needs to be clarified with me in regards to words or Endurances proclaimed policys on paper or through this complaint portal.  My original contract as I clarified, was canceled by Endurance on the assumption of the vehicles mileage being off by 6-9 miles during a repair. The conversation was on a recorded line. Endurance estimated what the mileage should be at, without accepting proof of my service records or coming up with an alternative to this problem. the only thing Endurance can state correctly is there policy on paper and what theyre not going to do. Not, how can I help you. This company will be served court paperwork by the Local ********************** in there County of ********, for a lawsuit. 
  
  Have a Blessed Day,
  
  ***************************

• Initial Complaint

  Date:10/16/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with Endurance extended warranty in September 2019. By August 2022 I had paid them more than $3000 into the policy. In August 2022 I took my car to the ****** repair facility to repair an issue with my power windows.Endurance denied the repair without explaining why. The repair would have cost $900 and should have been a covered repair under the policy.After this I sent a written cancellation letter to Endurance via certified mail with a request to send me written confirmation of my cancellation. I received no response to the cancellation request, however I received numerous robot calls and emails about missed payments, since I haven't paid since August.I recently complained with an email about their lack of response about my cancellation and received a call back where the caller put me on hold several times for more than an hour each time.Despite their promise to cancel membership and refund fees paid into the policy, they refuse to acknowledge my cancellation and to return the fees.When I attempted to use the warranty, they refused to pay and refuse to tell the mechanic why, stating that the client must call to find out the reason for non-approval.This firm appears to be an insurance (extended warranty) scam that takes money, refuses to pay for covered repairs, refuses to provide customer **********************, return unused coverage fees and instead provides continuous harassment via email and telephone to try and keep unsatisfied customers paying indefinitely.

  

  Business Response

  Date: 10/21/2022

  Thank you for bringing this to our attention. A manager from Endurance explained the claim outcome to the consumer and confirmed the cancelation of the contract. The consumer is eligible for a pro-rata refund after the 30th day of the contract term. In the interest of customer satisfaction, ********************** will expedite the check shipment. Endurance apologizes for the frustration caused by this delay and is committed to the highest level of customer **********************.
  

  Kind Regards,
  

  Endurance Resolutions

  Customer Answer

  Date: 10/27/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I still find it unfair that the business only sends you the documentation of the contract and how to cancel after the 30 days has expired.

  I would also like to see a better explanation of how they arrive at the market value of the policy instead of paying the face value of what has been paid into the policy.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endurance warranty Services does not want to pay for a claim for which I am covered. I have a 2012 ******* 5 and the starter died on Saturday, 10/8/22. I phoned Endurance and they provided me with a tow service which delivered my car to **************** in ************* ( where I purchased the car). The requirements set by Endurance to be covered for a claim is 30 days and ***** miles. I have met and exceeded this requirement. They stated there was a discrepancy regarding my mileage. When I called Endurance to enroll, it was 6/27/22. As of that day, the mileage on my odometer was: ****** miles. I asked the agent who a was speaking to, to wait 30 days to enroll me since I wouldnt have enough funds that month to pay my installment. My instructions were followed and I was enrolled on 7/27/22. A month had passed (30 days) and the agent didnt account for mileage accrued that month. That is the reason for the discrepancy and why they want to deny my claim. Carfax report showed I had an oil change 1 week before my enrollment and an odometer reading of ****** miles. Endurance reviewed my file and said everything confirmed what I said is true. I was told that the discrepancy would be remediated as of today. I called Endurance ************ today and spoke with ******. She said that as of now they need to cancel my current policy and write up a new one. Thereupon, I would have to start over and wait another 30 days and another ***** miles to have a claim accepted. This is outrageous and totally unacceptable. I had to wait on hold on the telephone on Wednesday, 10/14/22 from 9am til 5pm to get through to an agent!! I need this matter to be resolved as soon as possible so I may pick up my car.

  

  Business Response

  Date: 10/25/2022

  Upon receipt of this complaint, management reviewed the consumers claim. An investigation of the mileage concern was performed and has since been resolved.Endurance subsequently authorized the starter motor repair and will issue reimbursement to the consumer in the amount of $510.54. We appreciate the opportunity to address this concern and apologize for any inconvenience.
  

  Kind Regards,
  

  Endurance Resolutions

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18227181
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Endurance Care Warranty made me an offer that was unacceptable.  They offered me about $150 less than I am owed, claiming that the service department at *** overcharged for labor.  Endurance never called the dealer until after I contacted BBB and didnt work out an agreement with them the way they were supposed to on day one.  If they had, I could have had my car towed elsewhere to meet their standards.  Due to their negligence, I was never afforded that option.  I should not be penalized on account of their error.  I had to pay full price when I picked up my car, when I should have only paid the $100 deductible had everything been done correctly. I paid $792.13 on 10/17/22.  Endurances Resolution Department offered me a settlement of approximately ******.  I expect to be paid the full amount minus the $100 deductible.

• Initial Complaint

  Date:10/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022 I bought a used vehicle in April I took it to a dealership because the check engine light was on it sat 2 weeks they said it would be a while before they could get to it so I took the vehicle and left in July I took the vehicle to another repair shop about the check engine light they diagnosed and repaired it for a little over $1600 I took the car home and drove it for about a week and decided to just use out other car (gassaver) as means of transportation weeks later we drove the car again and it started jerking while driving and eventually smoking I immediately sat it down and took it to dodge jeep and ram in milledgeville I was informed itneeded an engine so Sept 7 a claim was filed with endurance I had to call several times just to send and resend paperwork they kept saying they didn't get ok after a month they denied the claim saying it was preexisting condition unless I had the documents to say I got it fixed I sent it required documents only to be told that that I have to authorize a tear down which the facility it's currently at don't do.My problem is I proved it wasn't preexisting now they want to do something else and if they decide to deny it again I'm stuck with a bill I can't afford .If I could afford to hand over thousands of dollars at any time I wouldn't need a warranty.There practices are wrong and deceitful my engine is covered in my warranty and they are trying to find every way possible not to pay for it .I read the negative reviews and against my better judgement I still decided to give them a try.

  

  Business Response

  Date: 10/20/2022

  After receiving this complaint, an Endurance Manager contacted the consumer and resolved the situation.
  Best Regards, 
  Endurance Resolutions
  
  

  Customer Answer

  Date: 10/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am waiting on refund 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a *** (was supposed to arrive a week or two after the call took place) and was shopping around for extended warranties. I had inquired from a few companies and Endurance called me one day and told me about their product. I tried to explain to them that I do not have the car yet and would like to reach out to them again when I did have it (why purchase a warranty on something you don't even have?). They were very pushy saying that they were waiving the deductible and the intro price was discounted but only for this call and that if I didnt take it right then and there, that it wouldn't be offered in the future. I should have used my common sense and stood my ground but the woman on the phone was persistent after I told her many times that I would rather wait until I physically had the car. She keep insisting that I could cancel within 30 days and I would get my money back. Well, I ended up not getting the car that we had spoke about and so I called to cancel (I kept getting transferred and the process took way longer than needed). The guy who canceled it was nice but he told me that I couldnt get my $20 activation fee back and that it was non refundable. I was never told this when I signed up, and its shady that they wont give you all of your money back especially when you didnt even have the car that the warranty was for. Even though it was only $20, that could have bought a half of tank of gas, a meal, literally anything else that I needed but the company preys on customers that are trying to find a quality product to protect their new vehicle. Im sure they do this all of the time to people and just take their money. I did end up purchasing a different vehicle and probably would have went with them but not after my experience.

  

  Business Response

  Date: 10/19/2022

  We appreciate the opportunity to address this concern.  A manager from Endurance has reached out to ************** and explained the $20 technology fee.  Although the technology fee is normally nonrefundable, in the interest of customer **********************, ********************** has processed a refund of the fee.  ***** can expect the funds to be refunded in approximately **** business days.
  
  Best Regards,
  Endurance

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for extended car warranty knowing they would auto withdraw $135.07 per month, for our 2008 GMC,from our checking acct. The first month, they withdrew $135.07 AND an additional $393.95. I called as soon as I saw the extra money withdrawn from my acct, September 9, and they said it was an error on their part and to give them 30 days to return our money. Called them back on October 3 and said we did not get the money back and they replied that they would check into it, get it processed and call me back to update me....no call back so I called them again October 10 and the woman said she would find out where my check is and promised a call back right away....it is now 3 days later and no call back. We would appreciate help, in getting our money back, if you could. A note: we were quoted the price of $135.07 per month and there was no discussion of any other price. Thank you

  

  Business Response

  Date: 10/20/2022

  We appreciate the consumer reaching out to us for assistance.  An Endurance Manager contacted the consumer and resolved the situation.
  
  Best Regards,
  Endurance Resolutions

   

   

  Customer Answer

  Date: 10/25/2022

   
  Complaint: 18209290
  
  I am rejecting this response because: The person that called me said a check was sent out Oct. 18 and I have not received it as of yet.   After informing him that I did not receive the check, he acknowledged my email with, "you haven't received it yet?" and no further communication since.   Waiting to hear further about the money owed me.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/01/2022

  An Endurance manager has reached out to the consumer to verify she has received the check that was mailed out on 10/18, she has received the check.  

   

  Best Regards,

  Endurance

  Customer Answer

  Date: 11/04/2022

  I did receive the check for the complaint and they verified that all accts are closed with no further debt owing from either side.   Thank you
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother was taken advantage of by selling her a policy she did not need. I have contacted the company and requested proof of her signature or verbal authorization to withdraw ****** a month. They have not provided such. We reside in the **************** and there are elder laws that provide remedy for this. She has been swindled out of approximately $2500

  

  Business Response

  Date: 10/17/2022

  Thank you for forwarding the consumers concerns. Endurance can confirm the cancellation of ********************** contract and has expedited the refund in the interest of customer satisfaction.We appreciate the opportunity to address this concern.

  
  Kind Regards,
  Endurance Resolutions

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company illegally obtained my private and unlisted phone number and has been harassing me daily with calls, texts, voicemails, and advertisements mailed to my home regarding their services. *** asked several times not to be contacted or to be removed from their lists and they refuse to comply. Ive also reported them for violation of the do not call registry.

  

  Business Response

  Date: 10/13/2022

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance. 
  We are sorry for the frustration that Endurance's mail piece caused ***********************************, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time. 

  Customer Answer

  Date: 10/16/2022

   
  Complaint: 18202599
  
  I am rejecting this response because: Endurance has continued to call and text my mobile phone from various numbers across various area codes despite my asking them to stop, blocking numbers, and contacting the company and requesting to be removed completely from their database. At this point I am seriously considering consulting my local police department to determine if a harassment complaint against them is a possibility. 
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 10/19/2022

  Please be advised, Endurance does not make outbound sales solicitation calls unless specifically requested by a consumer via our website. Endurance can confirm that the solicitation calls mentioned by the consumer did not originate from Endurance. Endurance can confirm that internet requests for quotes were submitted on 10/1 and 10/12 with the consumer's phone number. Endurance has placed the number on our internal "Do Not Call" list and has added the consumer to our internal "Do Not Mail" list to ensure that no further advertisements are sent from Endurance.

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18202599
  
  I am rejecting this response because:

   

  I have continued to texts and emails from Endurance daily. Their own records reflect me requesting to be removed from their call lists on 2 occasions, and I just did so again via email on 10/20. 
  

  This is unacceptable and boarders harassment.

  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/03/2022

  Please note, there are many service contract providers that *** use similar means of advertising or *** be using Endurance's marks without authorization. Endurance can confirm that the consumer was placed on our internal "Do Not Contact" list upon receipt of this complaint. 

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I acknowledge that I have not received any further calls or texts from Endurance, however emails have continued, though I also recognize that email spoofing as the business has eluded to may occur and would be beyond their control. Im comfortable considering this issue resolved for the time being. I will reopen this case and complaint in the future should telephone contact resume on their behalf. 
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 18202599
  
  I am rejecting this response because:

  I would like to reopen this case as I have recently been contacted yet again by Endurance against my wishes and despite all of my requests, including the above mentioned BBB case, for them to stop. See below please.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/11/2022 Received a Car warranty letter in the mail today from Endurance Warranty. (This is not the first one) This is for my 89-year-old MIL. Customer ID *********** however we were told there are at least 15 files open on her. Mind you she is 89 and does not have that many vehicles. I have talked to these people many times over the past year asking to delete mom's information from their files as she is NOT in need for this non-since. It just adds confusion and frustration. We just want the mail and harassing phone calls to STOP. Could you please help us stop this so to not fall pray in their not so nice business practices. Call Now number I used: ************** this man I spoke with gave me another number I was to call to have mom's files deleted ************* and when I did a ****** search, I found that this number was more suspicious to scams.Concerned Daughter-In-Law *****

  

  Business Response

  Date: 10/13/2022

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance. 
  We are sorry for the frustration that Endurance's mail piece caused *********************************, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.