Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

• 

  Endurance Automotive Services Department

  6400 Pine Crest Dr Ste 400 Plano, TX 75024-2959

• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy Ste 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Endurance Warranty Services regarding their inaction and poor communication related to a repair claim for my 2016 ****** Outback Premium.On May 21, 2025, I brought my car to ****** ****** Service for routine maintenance. ****** from the service department diagnosed low compression in cylinder 3, oil leaks from valve covers, both cam carriers, and the front cover, along with oil in the spark plug tubes. He promptly contacted Endurance to initiate the claims process.On May 22, ****** informed me that an inspector from Endurance visited but did not provide any assessment or approval. The inspector only said someone would follow up, with no timeline or guidance.I checked back with ****** ****** on May 23 but was told there was still no update. On May 26, I called again. ****** said he was on the phone with Endurance, who then requested documentation for my last three oil changes. He submitted the required records, but again, no follow-up was ******* of May 31, I have received no communication from Endurance. This delay has left me without a functioning vehicle for over 10 days. I rely on my car for daily commuting, and the mounting cost of rideshares is unsustainable. The dealership does not have loaner cars, which has further added to my hardship.Endurances lack of response and accountability is unacceptable. Their inaction and vague communication have caused significant stress and financial strain. I respectfully request the Better Business Bureaus help in urging Endurance to fulfill their contractual responsibilities and provide a timely resolution to this matter.

  Business Response

  Date: 06/10/2025

  Endurance has attempted to contact the consumer regarding his concerns without success. Endurance will persist in its efforts to reach him. Alternatively, the consumer may contact Specialist Chenique at ************.

• Initial Complaint

  Date:05/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased extended warranty for my 2010 **** f 150 in April of 2024. I filed a claim for the get a rack and pinion replaced and they okayed it When this repair was okayed by Endurance my truck had the same tires and rimes on it when i bought it . when I took it back to my mechanic because of a noise in the rear end and my mechanic called to see if they would ok repair and was toil they would send a inspector, When he looked at the truck he denied the claim because the tires were one inch wider then what was factory and that was what caused he problem. MY mechanic told the inspector that it would have caused the problem that I had bought the truck that way and had regular service done there sense day one but he denied it anyway. I also had car rental in my contract if my truck was in shop more the one day . had to wait for approval because it was a holiday weekend .I had no way to get home so i had to rent a car .until i heard from inspector. So I had to pay for car rental and repair .this repair and rental the should have payed for .

  Business Response

  Date: 06/09/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an Endurance Auto Warranty. I was told bad information about when I could make a claim. As a result, I cancelled the warranty before the deadline in the contract. I received paperwork and notarized my cancellation and faxed it to Endurance. I received an email confirming that it was cancelled and I would receive a refund. I didn't get the refund. Then, I called in and was told that in order to receive the refund, I have to join a Class Action lawsuit and pay more money for an additional car Warranty. This time through ******. The representative said that a lot of people had been "taken" by Endurance and some other company. That's why to get money back, you have to join this group and sign up for more insurance. I told her that I have to pay more money to get my money back on a money back guarantee? No way! The commercials on TV are still posting a money back guarantee. Sounds like bait and switch to me.

  Business Response

  Date: 06/11/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  

  
  

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased warranty w/Endurance approximately 9 months ago. I have put under ****** miles on vehicle. Maintained maintenance. Truck was making odd noise, took to ****, Endurance was notified, sent adjuster out to view, Endurance declined ALL repairs. I received this information from **** . I provided all records to Endurance. I have not received any information from Endurance. Do not purchase a warranty from this company. There is currently a class action lawsuit with numerous complaints.

  Business Response

  Date: 06/10/2025

  On 8/26/24, the consumer purchased an Endurance Apex 3.0 Select Plus Vehicle Service Contract. Apex 3.0 Select Plus is a stated-component coverage, meaning all eligible components are listed by name in the contract. Any part not listed is not eligible.
  
  On 5/23/25, ********** of ************* contacted Endurance to file a claim for repairs. The repair shop reported multiple issues, requesting replacement of the canister purge valve, rear differential, both front wheel hubs, the right front CV axle, and the velocity joint boot. The canister purge valve, velocity joint boot, and wheel hubs could not be authorized as they are not listed under the vehicle service contract. As the rear differential and CV axle are eligible under the contract, Endurance dispatched an independent third-party inspector to verify the reported issues and assess the vehicles condition.
  
  During the inspection, it was confirmed that the CV joint boot was torn and leaked grease causing subsequent damage to the CV axle. The contract excluded the repair of the CV axle by the terms of Section IX, which state that coverage is not provided;
  
  [E] lack of proper quality or quantity of fluids or lubricants
  
  Endurance requested maintenance documentation to verify that the manufacturer's recommendations were followed as outlined in the owners manual and under the vehicle service contract. Per the vehicles owners manual, the manufacturer recommends the change of the rear axle fluid every ******* miles. The consumer was unable to provide any maintenance records, and Endurance was unable to verify whether the manufacturers recommendations were followed in accordance with the contract, resulting in the denial of the rear differential. The contract excluded the rear differential per the terms of Section VIII. (A) and Section IX. (G):
  
  [A.] YOUR MAINTENANCE REQUIREMENTS: You must have Your Vehicle checked and serviced in accordance with the manufacturers recommendations, as outlined in the Owners Manual. NOTE: Your Owners Manual lists different servicing recommendations based on Your individual driving habits and climate conditions. You are required to follow the maintenance schedule that applies to Your driving habits and climate conditions. Failure to follow the manufacturers recommendations that apply to Your driving habits and climate conditions may result in the denial of Coverage. If an Owners Manual was not provided with Your Vehicle, please contact Your Vehicles manufacturer for information regarding Your Vehicles maintenance requirements.  It is required that verifiable receipts be retained for all maintenance services. You must retain verifiable receipts proving purchases of all required parts and materials necessary to perform the required maintenance; confirming the date and mileage for the services performed. Maintenance and/or service work receipts will be requested by the Administrator. Please note that preventative maintenance is not provided by this Contract.
  
  [G.] For any Breakdown caused by Your failure to follow the instructions in Section VII.A. YOUR MAINTENANCE REQUIREMENTS, any Breakdown where maintenance records pertaining to a Breakdown have been requested by Us but cannot be produced or verified, or any Breakdown as a result of lack of normal maintenance required by the manufacturers maintenance schedule for Your Vehicle.
  
  After receiving this complaint, a manager from Endurance contacted the consumer to discuss their concerns and advised the consumer of the maintenance requirements per the contracts terms and conditions.  

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23397446
  
  I am rejecting this response because: Endurance Warranty has breached the contract.  I am writing to formally reject your response regarding the denial of my warranty claim. The vehicle in question was driven only ****** miles from the date of warranty purchase until the occurrence of the failure. Throughout this period, the vehicle was meticulously maintained in accordance with the manufacturer's guidelines. 

  The rear differential fluid was inspected at approximately ******* miles. The fluid was full, clear and no signs of needing changed at that time. As for repair of the passenger side axel and nut (as stated by the mechanic) there is no manufacturer recommended maintenance schedule requiring me to inspect or service the passenger axel seal or fluid levels. I had no indication of fluid leak or failure prior to the issue, and therefore this should not be considered neglect. The factory does not require routine inspection or replacement of axle seals or fluid. There is no evidence that fluid loss occurred prior to mechanical damage. The Axel repair is a covered part under the contract. As for the front hubs and IWE's and vacuum caps those are listed as covered in the contract. 

  Endurance is denying my claim for lack of fluid, which is a common tactic they use. I have reviewed the Contract and Endurance Warranty is in Breach of Contract. At this time I am requesting a full refund of the contract or funds to cover my repairs.  In the event they do not comply then Arbitration will be demanded, which will cost the company well over the cost of the contract.  

  Given the proper maintenance and the limited mileage driven, I believe this claim falls well within the coverage parameters outlined in the warranty agreement. 

  
  Sincerely,
  
  **** ********* & *************************

  Business Response

  Date: 06/18/2025

  Following receipt of this complaint, Endurance and the consumer are currently working towards a mutual resolution.
  
  Kind Regards, 
  Endurance
  
  

  Customer Answer

  Date: 06/23/2025

   
  Complaint: 23397446
  
  I am rejecting this response because: At this time we have not resolved the issues. I spoke with Endurance last week (Wednesday) they discussed the possibility of refunding the cost of the warranty. Additionally, they stated, if that did happen the refund would go to the lender. We are stranded with $8,000 worth of repairs that the warranty company is liable for.  At this time we are awaiting a response before moving forward. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the supreme car warranty from Endurance Warranty Service around May 8, 2024. When purchased the the salesman told me all would be covered, there would never be a problem. I was never asked about the tires on my 2015 Jeep Wrangler and had no idea I was supposed to ask. I was obviously told anything related to my engine or transmission would be covered 100%.The engine light came and I drove back to ****** to take the vehicle to my mechanic.The claim was submitted to Endurance Warranty May 1, 2025 and the adjustor came to mechanic shop May 5. Endurance ask for oil change invoices and my INVOICE FROM ****** CDJR. They denied the claim on the basis my tires were .64 inches above factory and I did not have a surcharge.I spoke with a number of people at Endurance after the denial, I told them since I bought the highest end package they offered I would have of course, bought a "surcharge" for the .64 inch larger tires.On May 13, 2025 **** ******, the Senior Resolution Specialist contacted me and promised to call the following day after he spoke with Claim's Director about approving claim. He said I would have to pay the additional surchange for tires if approved, I said I would.**** has been playing games ever since. He told me I could pay the surchange they would consider looking at the claim again, it could still be denied. As of May 28 no answer.The engine light came on while I was traveling my warranty was included trip interruption pay and a rental car, this was denied. Claim denial cost me $6,227, not counting fees for vehicle I drove while Jeep in shop from May 1 to May 23.

  Business Response

  Date: 06/06/2025

  Thank you for bringing this concern to our attention.
  
  On May 1, the consumer's repair facility called in a claim for repairs under the consumers contract. Upon review of an inspection, it was found that the mounted tire sizes were larger than shown on the vehicle placard. These tire modifications would require a surcharge to be collected at the time of purchase. Upon receipt of this concern, Endurance has agreed to collect the surcharge to move forward in the claims process.
  
  Best Regards,
  Endurance Resolutions

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23390605
  
  I am rejecting this response because:

  As I noted  in my complaint I would be glad to pay the surcharge if they can confirm they will cover the claim.

  I do not have an additional amount of money to pay the surcharge and find out they are still planning to deny it. I got my jeep back and had to take out a loan to pay for what the warranty company refused to pay. There would be no issue with the surcharge if the sales person had told me I needed to purchase it.

  The person at Endurance said he could not guarantee it being covered even if I paid the surcharge, which leads me to wonder what else they will come up wiht in order to deny it.

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 06/12/2025

  An Endurance manager has contacted the consumer to address her concern. We are currently working on an appropriate resolution.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 06/17/2025

   
  Complaint: 23390605
  
  I am rejecting this response because they still have not gotten back to me with any answer. 

  I did hear from someone there, and sent an email twice to determine if they would be reimbursing me. I was told they were still waiting on an answer, This happened the first time I reached out and the days and weeks went on with no reply. I was told they would have an answer Wednesday, but that is after your seven day cut-off for a reply and I do not trust their response since I was told this same answer last time with no reply.

  Therefore, I am still waiting an I am still out $6,100 and a loan I can't afford.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Endurance ****************** warranty plan on May 30th 2024. The contract purchase price was $4,673 with a $100 deductible. I agreed to pay approximately $140 per month for their top of the line coverage for my car which is a 2013 ***** ES. At that time my car had less than ****** miles on the odometer. I was told this is the best coverage available for my car. I made contact with Endurance on approximately May 20th 2025 as, I was comparing their plan to a less expensive plan. I was told that the Endurance plan could be lowered to $84.84 per month beginning June 20th 2025. I was told that it could be reduced to that amount because, the plan was not going to cover major parts of my car over 10 years old. I asked why I was paying for a superior plan when my car was over 10 years old and it would only cover certain parts less than 10 years old. I feel that I was sold a plan and paid more for its coverage than it was ever going to benefit my car, based upon my cars age. I should have been referred to a lesser Endurance plan since my car is over 10 years old.

  Business Response

  Date: 06/05/2025

  Upon receipt of this complaint, Endurance's Resolutions Specialist attempted to contact the consumer in order to address their concerns. At this time we are requesting the consumer to reach out to Specialist ***** at ************. 
   
  Best regards,

  Endurance
  

  
  

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23390094
  
  I am rejecting this response because: Attached
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 06/18/2025

  On May 30, 2024, the consumer purchased an Endurance Superior vehicle service contract. On May 20, 2025, the consumer contacted Endurance to express that the monthly payments were no longer affordable. To assist, Endurance offered the option to switch to a more budget-friendly plan, the Endurance Secure Plus contract. As part of the transition, a prorated refund from the original contract totaling $743.49 was applied toward the new coverage.
  

  After receiving this complaint, an Endurance Specialist contacted the consumer in an effort to resolve the matter related to the original contract; however, the consumer declined further assistance. Since the Secure Plus contract was canceled within 30 days of activation, a full refund of $743.49 is currently being processed. There is no remaining balance on the original contract. If the consumer has any questions or needs additional support, they are encouraged to contact Specialist ***** at ************.

   

  Best regards,

  Endurance

  Customer Answer

  Date: 06/23/2025

   called again today in an attempt to speak to *****/************. Spoke to Hannah ***** /Endurance **** who escalated my complaint and,I should receive a response within 48hrs

   

  ******** *****

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my car warranty on my car with Endurance since June 2019. ON 5/1/25 FILED A CLAIM, because on my way to work my transmission was slipping. I drove directly to the mechanic shop. On 5/2 received a request for a receipt dated 11/2/2017 for repairs done at ***** to the transmission. I explained I didn't have the receipt, called the ***** HQ and was told they changed over to a new system and no longer can access information from 2017. I explained this to them many times. Adjustor didn't show up until 5/8/25. looked at transmission fluid said it was an internal failure was offered documentation of maintenance records, he refused them. 5/9 I spoke to *****- Claims Support and I explained the 2017 receipt and she said to send her the receipt for my transmission service, I did. I reached out on 5/12 responding to an email that stated I needed to send the 2017 receipt OR receipt for Transmission service. I sent the receipt for the service on 5/12, 5/15, 5/16, 5/19 via email and received no response. Called again 5/22 spoke to ***- Claims Support and he said the claim had been closed due to no documents being sent. So I sent him my original email and all the other emails I had sent with the requested document. He then reopened the claim and resent it to the Adjustor. The mechanic shop called on 5/23 and he said they should have answer next week. 5/27 still no word from Endurance. Called on 5/28 and ****- Claims Support stated the claim was closed until I could produce the receipt from 2017 and that my transmission service wasn't complete because it didn't state fluid and filter so they wouldn't accept the receipt but my mechanic explained he did do a complete transmission service. In the mean time I've had to request a ride to and from work from my co-workers, family and friends because they said that if I drove it they wouldn't approve the claim because it would cause more damage. I have emails documenting my request and proof of documentation sent.

  Business Response

  Date: 06/06/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a resolution.
  
  Kind Regards, 
  Endurance
  
  

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23389242
  
  I am rejecting this response because: A repair still hasn't been made after 30+ days. Still requesting an invoice from 2017. ********* is suppose to call me back by 6/9/2025.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 06/11/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards a mutual resolution.
  
  Kind Regards, 
  Endurance
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty from Endurance in August 2024 and have been paying approximately $179.00 per month. In early May 2025, my truck would not start. I had it towed to a repair shop and informed them I had an active warranty. The shop contacted Endurance, and an adjuster was sent to inspect the vehicle.After the inspection, the adjuster requested fuel filter maintenance records, which we provided. I was then told the claim was denied due to the presence of a leveling kit and larger tiresboth of which have been on the truck since I purchased it. I was never asked about these modifications when the warranty was sold to me.When I questioned this, Endurance said I should have disclosed the modifications, even though a review of the sales call confirmed they never asked. They also began suggesting other reasons to deny the claim, including whether it was a commercial vehiclewhich it is not. They ultimately denied the claim and canceled the contract.This is extremely concerning, especially given the $14,000 repair estimate. I bought this warranty to protect against major issues like this. Being denied for something I had no idea would impact coverageand was never asked aboutfeels deceptive and unfair.Trying to reach Endurance has also been frustrating, with long hold times and little resolution. A leveling kit and one-size-up tires do not affect a fuel pump. I feel misled and financially taken advantage of, and I am currently exploring legal action to resolve this.

  Business Response

  Date: 06/05/2025

   Upon receiving this complaint, an Endurance resolution specialist contacted the consumer to discuss the claim in detail. Endurance is actively working with the consumer toward a mutual resolution. 

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They gave been taking money out of my account and now my vehicle is in the shop. There is no one answering my calls to pay for work

  Business Response

  Date: 05/30/2025

  Thank you for brining this to our attention. A manager has been attempting to reach the consumer, with no luck. Please have your repair facility call ************ to start a claim. If you have any questions, please contact manager ***** at ************. We appreciate the opportunity to address the consumer's concerns. 

  Regards,

  Endurance 

• Initial Complaint

  Date:05/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my daughter (****** ******) this auto warranty for her 2015 ****** Murano because they have a reputation for transmission problems. The policy was in her name but the monthly charges were on my credit card. The transmission failed 5/6/2025 and the car was towed to Germain ****** of Columbus. It took Endurance until 5/12/2025 or 5/13/2025 to ok payment for the transmission work. They only payed a portion of the work required because of "limited liability" which only pays up to the **** value of the vehicle. So my contract was officially over. There would be no more money paid for any further damage. On May ******* my credit card was charged $125.95 for another month of coverage even though there was no more coverage to be had. I called Endurance to request a refund and they absolutely refused to even discuss it. They said no refund would be forthcoming. I paid for absolutely nothing. Contract Section III, subsection E says the contract is over when limited liability is reached. But Endurance failed to cancel. I've had to call to cancel, and then call again to get a document notarized that I want to cancel. They have a list of reasons to cancel on that document but none of them say "limited liability has been reached". The contract needs cancelled and I want a refund.

  Business Response

  Date: 06/02/2025

  Upon receiving this complaint, an Endurance Senior Resolution Specialist promptly attempted to contact the consumer to address their concerns. We encourage the customer to reach out to ****** at ************** to further discuss the matter.
  
  Kind Regards,
  Endurance

  Customer Answer

  Date: 06/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******