Reviews
This profile includes reviews for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4,753 Customer Reviews
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Review fromJocelyn W
Date: 05/13/2025
4 starsJocelyn W
Date: 05/13/2025
I was having a really bad experience until I talked to *********. She made a bad day a good one. I totally appreciate her to the moon. It was great to talk to a "real person". If she hadn't helped me I was going to cancel.
Endurance Warranty Services, L.L.C.
Date: 05/14/2025
Hi, *******. Were glad to hear our team was able to assist and find a solution that worked for you! We appreciate you choosing to stay with Endurance and look forward to providing you with the coverage and peace of mind you deserve. If you ever need anything, we're here to help. Sincerely, The Endurance TeamReview fromNatosha E
Date: 05/13/2025
5 starsNatosha E
Date: 05/13/2025
The agent ******* was very helpful and resourceful! I love Endurance and all the benefits that comes along with the warrantyEndurance Warranty Services, L.L.C.
Date: 05/14/2025
*******, we're so happy to hear that you're satisfied with your coverage and our service agents! If you have any questions, don't hesitate to reach out to us. We're here to help! - EnduranceReview fromTim E
Date: 05/13/2025
5 starsTim E
Date: 05/13/2025
Great service from gentleman who provided my quote. I now have peace of mind driving my car again after manufactures warranty expired.Endurance Warranty Services, L.L.C.
Date: 05/14/2025
Hi, ***. Thanks for taking the time to write us a review! We're happy to provide you with continuing coverage. - EnduranceReview fromCraig R
Date: 05/13/2025
5 starsCraig R
Date: 05/13/2025
Customer ********************** agent helped me with my app issues I was having. Can log in now thanks to her help. Glad she was availableEndurance Warranty Services, L.L.C.
Date: 05/14/2025
Hi *****, thanks for taking the time to share your positive experience. We appreciate it! - EnduranceReview fromTiffany B
Date: 05/13/2025
1 starTiffany B
Date: 05/13/2025
Theyre a joke ! I put my vehicle in the shop and was told what was wrong. Endurance told the shop I would be responsible for the labor for the break down of the motor and there wasnt a guarantee that they would cover the motor. When its listed in the contract. They only refunded me half of my money and said they refunded it because of nonpayment when they got it off my bank card faithfully every month. 1 out of 10 I wouldnt recommend.Endurance Warranty Services, L.L.C.
Date: 05/14/2025
Hi *******, we're sorry to hear about your experience and understand how upsetting it can be when expectations aren't met during a major repair. Coverage decisions are based on the terms outlined in each contract, and we aim to be as clear as possible throughout the process. If you believe there was an issue with your refund or payment history, we'd be happy to review it further. Please contact us at *********************************** so we can assist you directly. Sincerely, The Endurance TeamReview fromLoren K
Date: 05/13/2025
5 starsLoren K
Date: 05/13/2025
Very helpful in the business matters we dicussed,fully explained the process.Endurance Warranty Services, L.L.C.
Date: 05/14/2025
*****, your feedback is highly appreciated. Thank you for the review! - EnduranceReview fromRodney W
Date: 05/13/2025
1 starRodney W
Date: 05/13/2025
I purchased an extended warranty, two and a half years ago, on a pre-owned *** 7-Series. It met all of the requirements(Make and Model, and low mileage) for being covered by Endurance. My Contract Purchase Price was $4956. The Waiting Period, 30 Days and 1000 Miles, was no problem because the car ran good; and still does. I took my vehicle to the dealership on three different occasions for repairs. Each time there was an attempt to file a claim, it was denied. When I called and talked to a CSR, I was told that the part wasnt covered. When selling the different warranty packages, those individuals that the costumers talk to will not tell all of the things that arent covered. For instance, one of my issues is with the Valve Stem Seals, resulting in oil leaking. Endurance denied the claim because they said that seals are not covered under my plan, because of the age of the vehicle; yet they insured it. That wasnt told to me when the representative indicated that I was getting the top package. He didnt tell me that it wasnt the companys top package. It was the top package for my vehicles Make and Model. That was definitely a deceptive sales tactic. I was paying for the warranty in installments, and had been paying for twenty-two months, and had paid a little over $3500 so far. The third denial was the final straw! I canceled the contract. Why would I continue to pay Endurance and get absolutely no service from them?!? I can put that money towards getting my vehicle fixed. And to think, I used to brag to friends about having the top rated warranty company covering my vehicle. Ive face embarrassment when telling them that Endurance denied fixing my vehicle. Ive been teaching and coaching for over thirty years, and feel as though Endurance played me. I definitely wont recommend this warranty company to anyone.Endurance Warranty Services, L.L.C.
Date: 05/14/2025
******, were sorry to hear that your experience didnt meet your expectations, especially after being a customer for such a long time. We understand how disappointing it can be when a repair isnt covered, and we strive to be transparent about what each protection plan includes. We also regret any confusion about your plans eligibility or coverage limits based on your vehicles make, model, and age. If you'd like to revisit your claim history or need further clarification, our team is here to help at ************************************ Thank you, The Endurance TeamReview fromTanya B
Date: 05/12/2025
1 starTanya B
Date: 05/12/2025
Endurance was really nice when they wanted to sell you a policy. They told me I was getting the top policy and that it covered front to back except regular maintenance. First time I file a claim, DENIED. You only have the basic policy. The amount Ive paid every month is not for the basic policy. Now I try to reach them on the phone and was on hold for over 45 minutes. Finally hung up. This place is predatory scammersEndurance Warranty Services, L.L.C.
Date: 05/14/2025
Hi, *****. Thank you for your feedback. We strive to make every customer experience positive, and were sorry we have not met your expectations. Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, The Endurance TeamReview fromSanyang W
Date: 05/12/2025
5 starsI didn't like all the red tape that was required to file a claim. The service manager did help ease the process.Review fromLatasha W
Date: 05/12/2025
5 starsVery helpful and answered all of our questions, mines and my husband
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