Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,667 total complaints in the last 3 years.
1,454 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the past 4 years, my employer offered Allstate Life Insurance/Long-Term Care Insurance through their policy. However, as of January 2025, this plan transitioned to fully individual, with my employer no longer sponsoring. All employees were told we will get bills, and can continue our payments, with no changes to our policy coverage. Over the span of 5 months, I did not receive a single bill, despite calls for request. There were no options for online payment. Eventually, I submitted payment for both my plan, and my husbands. Allstate happily cashed my checks and then, when I called to request more bills/ability to deduct automatically from my account, I was told that my account was in active non-billing status. By sending payments I had sped up the termination time line, and had to re-apply. I reapplied, and one of the questions is if I had seen the doctor within the last 5 years. Of course I had - with yearly wellness checks at the least. I also commented that I see the doctor every three months due to ADHD medication (which I have been on for more years than I can count). I received a letter in the mail, stating that I need to provide full details regarding that question (which I had previously), and I must complete the form enclosed There was NO form enclosed, just the letter, which indicated I had 15 days to comply or my policy will remain terminated.Every single call prior to this, I was told my policy is NOT terminated, and was still active. Furthermore, the letter I received was dated over 9 days prior to my receipt, and the envelope was postmarked 2-days post the letters date. I have called multiple times, and each time, it is impossible to engage with the person. At this point, I feel there are roadblocks to pressure us to lose this plan (my coworkers are also having similar struggles). I am beyond disappointed - and am unable to cancel my plan or receive any money back - despite this being due to THEIR errors.
Business Response
Date: 06/19/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/20/2025

Complaint: 23484225

I am rejecting this response because:
I have called multiple times and have been told different things each attempt. Most recently, I was told that Allstate was unable to access my account or do anything of the sort, despite contacting Allstate by via phone number or the chat function.
I have been told to contact ************ to speak to the special division that manages this life insurance. Again, each call results in different information, and/or disrupted/dropped calls. I have put forth MULTIPLE hours on calls and emails, attempting to connect with someone who may be able to provide correct directions, and have utilized the webpage to try to fix the issues with Allstate - to no avail.
At this stage, I have exhausted all my energy and patience in doing what I can to resolve these issues, as this has been going on for six months. I would like my return of my payments and cancellation of my coverage.
Every single coworker that I know that has this plan has run into the same issues I have, and all have received the same poor customer service (although we are all given different instructions - we all have the same result).
I look forward to Allstate correcting their issue and issuing a refund due to their errors.

Sincerely,

******* ******
Business Response
Date: 06/23/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/23/2025

Complaint: 23484225

I am rejecting this response because:
Prior to making this complaint, I connected to your ************ who told me directly they will not help me.

Sincerely,

******* ******
Initial Complaint
Date:06/17/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an attorney. My wife and I are the insured. We are making this claim of Allstates ongoing bad faith conduct in its handling of my claim and my clients fire loss claim and its continued, unjustified refusal to release the insureds residential property for re-pair and re-occupancynow nearly two months since the date of the covered loss.Background of the Claim On April 26, 2025, my clients home at ****************************** ***** suffered extensive damage due to a house fire. The fire was promptly re-ported to Allstate, and all documentation requested by the adjuster has been fully and timely provided. My client has fully cooperated at every stage of the claims process.Since the fire occurred, the adjuster has unilaterally delayed and rescheduled inspections (5/2,5/5), no show (5/6), cancellation (5/2, 5/9). Reasoning for the above ranged from needing security to ensure the adjusters safety in entering a vacant location, fire investigation not complete. I am attaching a sample of the correspondence between my client, myself and Allstate, detailing the unreasonable delays in the investigation, unreasonable de-lays in handling the claim and releasing the property, and Allstates non-transparency and non-communication of key information relating to the claim --- all indicative of bad faith.Allstate has not provided a valid, legitimate reason (or any specific reason for that matter) for the near two-month delay. Despite the passage of nearly two months, Allstate has failed to complete its investigation in a timely manner, has unreasonably delayed payments due under the policy, and most notably, has refused to release the property to the insuredthereby preventing necessary repair work and restoration from beginning. This delay has left my client unable to use this home and incurred substantial financial damages, emotional distress, and potential long-term property degradation.
Business Response
Date: 06/17/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/17/2025

Complaint: 23481552

I am rejecting this canned boilerplate response because we have made numerous attempts to register our complaints. Much like the robotic empty response provided to the bbb complaint, our earlier efforts were summarily dismissed as well

Sincerely,

******* ******
Business Response
Date: 06/19/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/20/2025

Complaint: 23481552

I am rejecting this response because :

1. insured has exhausted its extensive efforts to seek compliance from Allstate through its internal processes, but to no avail. Allstate has engaged in dilatory and bad faith tactics in prohibiting the homeowner to take possession of her/our home after the fire, for nearly two months. This bad faith action has caused substantial financial and emotional damage to the insured. This situation is well-within your office's jurisdiction and the type of predatory conduct cited in the complaint is the exact type of conduct that should be investigated and sanctioned by this office. Please feel free to call me on my cell phone if you wish to discuss.
2. Allstate has no authority to exercise confidentiality on behalf of insured. To the degree such confidentiality provisions still apply, the insureds expressly waive such protections

Thank you. ******* T. ******, **** ************

Sincerely,

******* ******
Initial Complaint
Date:06/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a 1 year boat insurance policy that was from September 23 2024 to September 23 2025. I cancelled the policy on May 27 2025. So i should get a refund for the months that i paid for, which would be from May 27 2025 to September 23 2025.
Business Response
Date: 06/17/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/17/2025

Complaint: 23475587

I am rejecting this response because. I have reached out to them several times and it goes no where. All I want is a refund for the insurance policy that I paid a year for and only had it for basically 8 months. Its pretty simple, I paid for a year and cancelled 8 months. I am owed back the difference

Sincerely,

******* ***
Business Response
Date: 06/19/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/21/2025

Complaint: 23475587

I am rejecting this response because: I have reached out to them several times and they do not resolve the problem. All they do is give me the run around. I paid my insurance for 1 year. I had to cancel it before the year was up so I want a refund for the difference. Every other business gives you your money back. Allstate is robbing me

Sincerely,

******* ***
Initial Complaint
Date:06/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Claim: ********** Policy: ?000817871373??Late last year we had a claim approved by Allstate for hail damage to our roof. We have leased solar panels from Tesla/Solar City which are covered under a warranty. Those were removed and replaced by a Certified Tesla Installer, Zero Point, a subcontractor of Arrow Roofing company. The work was completed in January of this year. ************* has tried to collect for the removal and replacement of the solar panels from Allstate without success, informing me, this is the first time an insurance company has refused to cover the cost of removal and replacement of solar ********* a policyholder I would expect Allstate to pay for this work and through their subrogation department seek any reimbursement under the warranty agreement with Tesla/Solar City. Please find attached:Tesla Agreement ***** Certified Installer Agreement (with Zero Point Energy)Arrow Roofing Invoice: removal and replacement of solar panel I would like to see this matter resolved quickly.
Business Response
Date: 06/12/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
Date:06/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Allstate Insurance has been handling a 3rd party claim against an Allstate customer in "bad faith." The adjuster signed to the case has never provided any physical paper documentation as required by law, including witness statements, EUAs, and denial letters. The adjuster assigned ***** *****, has been rude, unprofessional, has ignored and/or failed to acknowledge evidence provided for the claim, never stated that he had already denied the claim the same day it was submitted, has never provided a physical copy of the denial letter, and never even told me the claim was denied until a week after the denial. ***** ***** has been reported to the State Insurance Board and also has received an ethics complaint for failing to provide this documentation as required by Florida statute. Additionally, the vehicle has never been inspected by Allstate, never been sent for a repair estimate of any kind. ***** ***** has summarily denied the claim without performing any sort of investigation. He has also sought to suppress my testimony by failing to provide a written copy of my testimony at the time it was taken as outlined in Florida law. By doing so, ***** ***** has precluded my ability to use this evidence in further legal action, an abrogation of my rights. He has also continued to "slow roll" responses to the claim to the State, and I've had to repeatedly follow up to ensure that Allstate's adjusters are following the law. I want the claim escalated and reassigned to a completely different team (his supervisor refused to provide me his adjuster's license number upon request) with a full review at the executive level and the 2 adjusters in question investigated for potential fraud and professional misconduct. I want an actual adjuster to physical inspect the vehicle and for Allstate to perform a legitimate investigation into this claim.
Business Response
Date: 06/12/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/13/2025

Complaint: 23454225

I am rejecting this response because:
I have already directly contacted Allstate and am being given the runaround.
There is a state investigation open against Allstate in regards to this incident. Allstate needs to legitimately respond to the claim that was filed

Sincerely,

***** ******
Business Response
Date: 06/16/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/19/2025

Complaint: 23454225

I am rejecting this response because:
Allstate has already been contacted by email, and telephone. It is a 3rd party claim so there is no website account. ********************** representatives have been repeatedly hostile and have refused to provide legally required information such as ***, claim file, loss reports, investigative documentation as to how Allstate has arrived at its determination (no actual investigation appears to have been done), has refused to state the driver's insurance status for the claim as prescribed by law. They have also failed to provide a copy of the policy documents to determine coverage as well as any details surrounding activation of Allstate's arbitration process.
I have no legal obligation to accept Allstate's terms in signing up for a website account and I will not be doing so.
Allstate can send documents directly to my address, which they already have on file as part of the claim. No need to post PII on any third party websites.

Sincerely,

***** ******
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An Allstate customer hit me and totaled my dump trailer. They offered me a piddly $5,100.00 for my trailer which I replaced for $21,000.00 which included $1400 for the bye back of the wrecked trailer.When I went to pick up my truck which was damaged in the wreck I was told to cash the check Allstate sent me for $5,100.00, which they claim was the deductible for the repairs. I told them it was no fault of mine and I did not have a deductible and Allstate was to pay the bill. They tried trickery to get me to cash the check they offered for my wrecked trailer, but the check was sent back to them.For months now I have not received $10,000 for my trailer to put toward the loan to replace the trailer. I have told them I will not except anything less and to date have not received any compensation for the loss of it. They have taken it upon them selves to determine that my trailer was only worth $5,100.00 but now I have a loan on a new trailer and had their customer not hit me I would still have my paid off trailer and continue on with business. I was asking a fair payoff price to cover but like I said they tried trickery to get me to except a check for the trailer.I have a monthly payment now.I have not received any compensation.The wreck was no fault of mine.They should not be allowed to wreck a persons life and just decide what is best for me. I do not give them that power to determine that.
Business Response
Date: 06/11/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/11/2025

Complaint: 23453785

I am rejecting this response because: I have had numerous correspondence with Allstate and get the same response, this is the value we pay according to our policy, which I have told them that is not my policy and I did nothing wrong except get hit by their client. I am just wanting a fair price not a lowball price. I am the one who bares the burden of spending time to find a replacement and drive 22 hours to get it. I didn't ask for full replacement value just a fair price. It has been months now and they will not resolve it.

Sincerely,

******* ****
Business Response
Date: 06/12/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/12/2025

Complaint: 23453785

I am rejecting this response because:They refuse to address the issue and have been asked repeatly to make this situation right. If they made it right and were an ethical company it is plain to see that a person that had their equipment/trucks paid in full with no payments then another person comes along and destroys her property, why on earth would they feel justified to push her aside as if all her hard work was for nothing and now she has a payment on a trailer when her previous trailer was fine and paid off.
Allstate has entitlement issues because they think they are a big insurance company and the victim is nothing to them, yes I am small fry but going to scream to the end about the injustice they are inflicting. All they have to do is to pay what I asked and that would be fair. Good thing I did not cash their *** FOOLERY check!

Sincerely,

******* ****
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 10, 2025, I pulled my ***** Nexis report, I saw that Allstate Insurance pulled my ***** Nexis report on May 2, 2025, without Permissible Purpose, as I have not applied for insurance. Someone at this company is illegally accessing my credit report under he guise of a client, company, or individual who is stalking and harassing me by looking up my credit report in order to illegally access my credit scores, address, and creditors with the intent to do harm. I spoke with Riass #RTOLO, at the All State ************************ and she stated that a control number, address, email address, name, last name, or first name must be used in order to provide a quote. She searched and could not locate the quote, however, she did provided me the access at Allstates Fraud Hotline: ************.This is either identity theft or stalking, and is an invasion of my privacy, and I believe it is being completed by my current insurance company or landlord. This impermissible credit report access is a breach of my privacy. This company (third party) has gained access to my sensitive and confidential information without my permission or a legally recognized purpose.The **** provides consumers whose credit reports have been impermissibly accessed with remedies. Negligent actions by these companies can lead to the collection of actual damages plus attorneys fees and costs. If this access was accomplished willfully, then Allstate will be liable for statutory damages of up to $1,000 and punitive damages.All information completed within a company is traceable.Please provide the name of the individual who accessed my ***** Nexis report from your company, and Cease and Desist from the Invasion of Privacy.
Business Response
Date: 06/11/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/11/2025

Complaint: 23451813

I am rejecting this response because in my original complaint, I stated I called and spoke with two agents. I simply want to know who accessed my ***** Nexis report without my consent, so I can file with the appropriate agency for identity theft, stalking, or harassment. Please advise.

Sincerely,

******* ********
Business Response
Date: 06/12/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/12/2025

Complaint: 23451813

I am rejecting this response because I was provided no email address to contact someone at Allstate.
I prefer a direct number to an employee assigned to my identity theft complaint and an email address so that the communication is documented.

Sincerely,

******* ********
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 6, Allstate accepted my payment for Home Insurance of $1,008.07. Previously, I had contacted ******** ****** ********************************** ************), I believe on May 3. He had taken my credit card information which he used to pay for my auto insurance, but I also paid for the bundle which included home insurance. To get the discount, he insisted I provide my checking account which apparently put me on the auto pay plan. Not being suspicious of anything going wrong, I felt some piece of mind because insurance from my former insurance provider expired 6/17/25. On 5/29/25, I randomly went through my bank statements and noticed I was billed twice $1,008.07 on May 7 to my credit card and on May 8 to my checking account. I talked to ***? (1-800-ALLSTATE) , who told me I should receive a refund in 7-10 days. I started to get anxious on May 7 because I had received nothing. No check, no reimbursement in my bank statement. So I e-mailed ******** ****** and told him and he acted apologetic but he gave me conman vibes. He insisted he would try to get me my refund. It is past the 7-10 day window. If it can take him two days to process my payment, why does it take him 7-10 days to get my refund. The address I have for Allstate has a slightly different P.O. Box: ******.
Business Response
Date: 06/12/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/12/2025

Complaint: 23453401

I am rejecting this response because:
I still don't have my refund.

Sincerely,

******* ***
Business Response
Date: 06/16/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/17/2025

Complaint: 23453401

I am rejecting this response because:Allstate said i should receive a refund by June 23, 2025. It's not that date yet so I still don't believe it will happen. They told me I would receive a refund within 7-10 days on May 29. That was more than 2 weeks ago. So call me a non-believer.

Sincerely,

******* ***
Initial Complaint
Date:06/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im submitting this formal complaint regarding an account being reported by Allstate Indemnity Company, account number ending in 2310****, with a reported balance of $58.00 and a date of 09/01/2022. This entry appears on my credit report in a way that is both inaccurate and misleading, and I have never received any formal notice, billing statement, or policy documentation to verify the validity of this charge. I was not made aware of any outstanding balance from Allstate at the time this account was allegedly opened or closed, and I strongly dispute its legitimacy.I have attempted to resolve this through the appropriate dispute channels, but as of today, no valid documentation has been provided to confirm that I agreed to or was responsible for this amount. Under the Fair Credit Reporting Act (FCRA), specifically 15 U.S.C. 1681i(a)(1)(A), I am legally entitled to a reasonable investigation and verification of any item I dispute on my credit report. This includes the production of clear, original documentssuch as a signed contract, invoice, or claim summarydemonstrating that I knowingly incurred this debt.Furthermore, under 15 U.S.C. 1681i(a)(5), any account that cannot be verified must be promptly removed. Generic confirmations or automated database responses do not meet the legal standards required under the ****. Additionally, if this balance was sent to a collections agency or continues to be reported negatively despite lacking proof, this may also violate 15 U.S.C. 1692g of the Fair Debt Collection Practices Act (FDCPA), which requires debt validation prior to further collection or reporting activity.I am requesting that Allstate Indemnity Company immediately provide complete and verifiable documentation of this alleged balance. If they cannot do so, I am demanding the permanent removal of this item from all credit records. I am prepared to escalate this matter further to the ***** FTC, and seek legal action under 15 U.S.C. 1681n if necessary.
Business Response
Date: 06/12/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
Date:06/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been charged over the agreed price 2 month latter thru my mortgage bank (almost double) without my consent or any notification. The original quote was about $2850 and was charged on Sep/24. On Nov/24 they electronically charged my mortgage escrow with an additional $3477, basing it on a dwelling of 2M. It was not requested or agreed to by me. Never communicated it.
Business Response
Date: 06/12/2025
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer Answer
Date: 06/17/2025

Complaint: 23451698

I am rejecting this response because:
was with 3 different Allstate representatives for several hours and the system blocked them from issue/resolve the extra charge that was made to my escrow mortgage account without notifying me or my consent.

Sincerely,

****** Winrauke
Business Response
Date: 06/19/2025
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer Answer
Date: 06/23/2025

Complaint: 23451698

I am rejecting this response because:
I call again today & the representative escalated the case 3rd time in 3 weeks. Getting nowhere.
if not resolve in 10 days I will have to bring it to small claim court.
Sincerely,

****** Winrauke

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Allstate Insurance is NOT a BBB Accredited Business.