Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allstate Insurance has 1965 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allstate Insurance

  2775 Sanders Rd Ste F7 Northbrook, IL 60062-6110

• 

  Allstate Insurance Agent: Shelley Driscoll

  140B Mayo Rd Edgewater, MD 21037

• 

  Allstate Insurance

  19 N Ct St # 202 Frederick, MD 21701-5465

• 

  Allstate Insurance

  2500 N. Rolling Rd Ste 202 Windsor Mill, MD 21244

• 

  Allstate Insurance

  3508 Worthington Blvd # 101 Frederick, MD 21704-7014

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a gap claim with them there is still 2600 remaining on my totaled car it says on their website if your car is a goner your payment should be too well thats not the case Ive spent an hour talking back and forth with different customer service representatives cant get a solution. I already got a new car cant afford 2 car payments ********* wants their money I dont have $2600. Why did Allstate not do the right thing and pay off my car like your supposed to?

  Business Response

  Date: 06/27/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a policy with Allstate since approximately 2019. Allstate partners with United benefits and heritage life to my knowledge. I have been trying to contact Allstate for days to understand who truly manages my policy and premium payments. I am getting the run around. I need clarity about this because if I ever need to file a claim this could affect my benefits. I have spoken with *********** who said he was with customer service. However he said he would have to forward my concern to another department. When agents call they dont leave their extension. There are thousands of employees with the company. It is impossible to track down. employee who leaves the voice message. The company has provided me two different policy numbers which is confusing. Policy number 55DN304681 and 80cq279381

  Business Response

  Date: 06/27/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23523427
  
  
  
  I am rejecting this response because:
  
  800 number is unable to assist. I ask that this be escalated and that corporate contact me about my concern. Any delays in your company contacting me is affecting my coverage 
  
  Sincerely,
  
  
  
  Javiere Norris

  Business Response

  Date: 07/01/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information.  We are committed to resolving
  concerns brought to our attention through internal company channels. 
  Consumers may reach us by chat, email or phone using the contact information
  previously provided.

  Customer Answer

  Date: 07/01/2025

   
  
  Complaint: 23523427
  
  
  
  I am rejecting this response because:

   

  I am disappointed and not satisfied with your response on behalf of All-state to bbb. I have asked for escalation to contact and to date you have not made an effort to contact me personally to get an understanding of my concern. You mention in your letter to DOI that Christopher was not an employee with Allstate when in fact he stated he was with the corporate office. It is concerning that you have no documentation regarding this as an employee of Allstate and did not do due diligence. Also, you mentioned I received a call on 6/26 from Allstate. I received a vague voice message from Antoinette who failed to even leave an extension. You have thousands of employees. How am I supposed to reach this person directly without an extension. I ask that that someone from escalation please connect me asasp. Mrs. Carlson your letter does not make me feel like a valued customer who pays premiums on time. My questions regarding who manages my policy and who my payment should be going to as well as who I contact about claims has not been addressed. I am asking basic questions and Allstate is not helping me and affecting my benefits. I expect a call back by the close of 48 hours business days. Please make sure your agents are professional and take ownership by leaving an extension number.
  
  
  
  Sincerely,
  
  
  
  Javiere Norris

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:Allstate is canceling our homeowners insurance after 40 years due to two small claimsone of which involved damage caused by the landlord of the house next door. We are senior citizens, one of whom has Stage 3 cancer. Despite explaining our limited budget and asking for reconsideration or an extension, Allstate denied us. The replacement quote we received is now over $2,500far more than we were paying. This is unfair and financially damaging.Complaint Details:We received a Notice of Non-Renewal from Allstate Insurance (dated May 6, 2025), stating our homeowners insurance will be canceled as of July 15, 2025, due to claim frequency.We have been loyal Allstate customers for over 40 years and always paid our premiums on time. The two claims they cited were:06/16/2021 (Water) $1,010.41 08/04/2020 (Windstorm and Hail) $2,935.56 The 2020 water damage incident was caused by an issue with the fence in the house next door, owned by a different landlord. The damage affected our home, but the cause and liability were not ours. Allstate still counted this claim against ****** of the policyholders is currently battling Stage 3 cancer, and we are living on a fixed income. We called Allstate to explain our health and financial hardship and asked for either an extension or reconsideration of the decision. They *********** we are being forced to pay over $2,500 for a replacement policyan amount we cannot afford. We believe this is unfair treatment toward vulnerable, long-term policyholders.We are requesting:Immediate reconsideration of the non-renewal decision.Removal of the incorrectly assigned 2020 claim.If reinstatement is not possible, a reimbursement or credit toward the increased cost of the new policy due to Allstates decision.A review of Allstates treatment of senior citizens and chronically ill policyholders.Sincerely,******* ****** and ***** ****** ******************************************************************

  Business Response

  Date: 06/27/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report serious compliance violations committed by ******** ********, who currently holds the position of Federal Compliance Manager. The behaviors and practices described below are not only in direct violation of company policies and federal regulations, but they also pose significant ethical and legal risks to the organization and its clients.Alleged Violations Include:Improper Handling of Payment Information:Ms. ******** has been observed writing down customers card numbers, which constitutes a clear violation of PCI compliance standards and exposes sensitive financial data to potential misuse.Unauthorized Policy Changes:There have been multiple instances where customer ********************** coverages were altered without their explicit consent or knowledge. This unethical practice undermines customer trust and could result in legal liability for the company.Misuse of Credentials:Staff members have been instructed or permitted to log in using Ms. ********* credentials in order to process sales. This is a direct breach of both internal security protocols and federal compliance regulations concerning access controls and user authentication.Unauthorized Disclosure of Customer Information:It has come to my attention that Ms. ******** is allegedly sharing confidential client information with an acquaintance who works at **********, without the knowledge or permission of the affected clients. This behavior may violate HIPAA, GLBA, or other data privacy regulations, depending on the nature of the shared data.Improper and Unethical Sales Practices:Ms. ******** has reportedly made outbound customer calls from non-recorded phone lines, during which she has offered $500 gift cards in exchange for customers not canceling their policies. This activity not only violates transparency and compliance standards but also raises questions of bribery and unethical inducement.

  Business Response

  Date: 06/27/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 30 May 2025, I received an email from Allstate claiming that my insurance is being terminated and owed $72.38. I contact the customer support who told me the $72.38 was to cover me by them till 21 June 2025. I was told that I needed to submit a North Carolina Drivers License or a bill such as electric or water bill. I explained that my apartment I was living in at the time was all inclusive and we didnt receive any water or electric bill because its included in our rent payment. I do not have a North Carolina drivers license because I am military and only stationed here. I asked why I wasnt sent any notifications or letters asking for this document before cancelling my policy, I also asked why I didnt receive notice they were cancelling my policy. The support chat told me that they send letters after termination is processes. I sent a copy of my orders and was told I had to have a NC drivers license, I was forced to call a local ********************** agent for help. They were very helpful. My policy was terminated 30 May 25 and reinstated 11 June 25. I received a bill for nearly $500 so I contacted support. One person told me I wasnt covered from 30 May - 11 June and the $72.38 was discounted along with no coverage for June and I needed to pay July premium. I asked why I was paying a full premium if I wasnt covered for 11 days in June and paid $72.38 to cover me till 21 June. When I called I got told I wasnt covered covered and it was the difference. After given the run around from multiple people I decided to cancel my policy with effective date 27 June. Now Im being told I owe $216 for coverage in June even though I was previously told I wasnt covered from 30 May - 11 June and I paid $72.38 to cover me to 21 June. I asked support again and now Im being given the run around. Every time I talk to support I get a different story. I will not pay for full coverage because my policy was terminated 30 May and wasnt reinstated till 11 June.

  Business Response

  Date: 06/26/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23521116
  
  
  
  I am rejecting this response because as I have previously stated, I have contacted your support MULTIPLE times only to be told inconsistent and wrong things multiple times or my favorite “well I’m not in North Carolina so I don’t know their laws. You need to find a local agent.” I contacted your support this morning before making this complaint only to be told they can’t help and I need to call a different number. Your support pushes customers off to others instead of solving issue. I got told by YOUR SUPPORT that the $72.38 covered me to 21 June because the $311.78 paid on 15 may covered me from 15 May to 15 June. YOUR Support told me I wasn’t covered from 30 May - 10 June. YOUR support then changed the story and said I was covered the whole time and you back dated to charge me a full premium. I don’t understand what the $72.38 was for. I am only paying for coverage from 21June to 27 June because YOUR support told me that $72.38 covered me from 15 June to 21 June. Perhaps you need to look into how your customer support is trained to ensure this doesn’t happen again. 
  
  
  
  Sincerely,
  
  
  
  Daniela Moncada

  Business Response

  Date: 06/27/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information. We are committed to resolving
  concerns brought to our attention through internal company
  channels. Consumers may reach us by chat, email or phone using the contact
  information previously provided.

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23521116
  
  
  
  I am rejecting this response because you continue to refer me to a customer support that does not help people. You refuse to respond publicly because you don’t want to show other customers you are giving people the run around and over charging/double charging. I should’ve just let me policy lapse with you the first time. All I will pay you is $75 for receiving coverage from 21 June to 27 June. You can accept that payment or receive nothing at all. I am never using Allstate ever again. You are not in great hands  

  
  
  
  Sincerely,
  
  
  
  Daniela Moncada

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint against Allstate Insurance regarding the cancellation and nonrenewal of my private passenger automobile insurance policy, effective until December 2024.Allstate cancelled my policy citing claims historyspecifically four or more claimsas the reason for nonrenewal. The claims include:10/14/2021 Comprehensive 06/07/2022 Comprehensive 02/22/2024 No-fault accident 02/23/2024 At-fault accident (the only at-fault accident on my policy)08/10/2024 Listed as no-fault, but was a hit-and-run and should be comprehensive.When cancelled in December 2024, I was not properly notified as required by New Jersey law. Allstate claims a notice was sent by regular mail, but I received no communication. Given the serious consequences, it was negligent for Allstate and/or its agent not to ensure I was informed.I am currently facing a summons for driving uninsured due to this lapse, which I believe Allstate should compensate me for, as the cancellation was improperly handled.Under N.J.S.A. 17:29C-7.1, insurers may refuse renewal only under specific conditions such as multiple at-fault accidents or moving violations with 4+ insurance points. I had only one at-fault accident and no relevant moving violations. Comprehensive claims, including the misclassified hit-and-run, should not justify nonrenewal or cancellation.Furthermore, my bank informed me Allstate stopped attempting to debit payments despite my account being active and funded, without notifying me of any issues.If Allstate will not reinstate my policy, they must correct my record to address the inaccurate claims reporting and ensure I am not penalized for the lapse in coverage caused by their actions.This situation has caused me significant hardship and stress, including the need to secure costly replacement coverage.I request Allstate provide proof of proper notification, reconsider their decision, or fix my record promptly in compliance with New Jersey insurance laws.

  Business Response

  Date: 06/25/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23517049
  
  
  
  I am rejecting this response because: I was not able to get anywhere by talking to Allstate directly.  I attempted contacting both my agent, another agent and corporate and received no support other than to indicate that the non-renewal letter was sent and there's nothing they are willing to do to address the aggregiously negigent and unethical treatment.  It was percisely their unwillignness to assist that led me to invove BBB.
   
  
  Sincerely,
  
  
  
  Alla Rozenberg

  Business Response

  Date: 06/26/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information. We are committed to resolving
  concerns brought to our attention through internal company
  channels. Consumers may reach us by chat, email or phone using the contact
  information previously provided.

  Customer Answer

  Date: 06/27/2025

   
  
  Complaint: 23517049
  
  
  
  I am rejecting this response because:
  
  Their response is that they are refusing to respond via BBB portal and to contact them directly where they offer no assitance as I have tried.  Below is their entire response.  The reason I reached out to BBB is so that you can help me deal with a business who I believe is not treating me right - a response that says - we will not respond to a third party is not a repsonse.
  
  
  Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
  
  
  
  Sincerely,
  
  
  
  Alla Rozenberg

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My claim is because they are not doing a proper inspection of my roof, which is damaged by hail, and the decision that the state made is that they will only pay me for the repair of one side of the house when the other side is more damaged by hail. What I want is for them to pay for the entire roof because it is not worth it for me to pay for repairs when another storm comes and there is damage, it would be more expensive for me.

  Business Response

  Date: 06/25/2025

  Thank you for forwarding this concern to our
  office. Allstate has established a process for consumers to report issues
  or complaints by visiting Allstate.com where you can chat or email with
  us. You may also call 1-800-Allstate for additional assistance. We
  are happy to address the concerns upon receipt of request directly from the
  consumer.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th. I contacted **** to update the policy since it belongs to my late brother trust and not myself. I provided the Trust EIN number to **** to replace my SSN. Upon filing a claim last week, I realized that the trust EIN number was never updated and I am still listed as the insured. This will result to a significant increase in my own homeowner premiums. I need to remove this claim from my social security history since I am not the owner of the property

  Business Response

  Date: 06/25/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23513732
  
  
  
  I am rejecting this response because:
  
  
  the business owner “Mark” made the grave mistake of not using the appropriate EIN of the trust on the Trust policy, even though I provided that EIN to him.

   

  He instead used my personal social security  on a policy that I am only the trustee for but I don’t own it or own the house. The situation now that there is a Trust that own the house and the policy is under that trust name, but - again - instead of using the provided EIN of the trust, he used my personal social security number.  The result of that will be  a dramatic increase of my personal policy premiums.  This is  HIS mistake, he should work internally with Allstate to correct HIS mistake.  I am not responsible for correcting HIS mistake 

  
  Sincerely,
  
  
  
  Nagi Girgis

  Business Response

  Date: 06/26/2025

  Allstate will not respond on third party sites to ensure
  the confidentially of consumer information. We are committed to resolving
  concerns brought to our attention through internal company
  channels. Consumers may reach us by chat, email or phone using the contact
  information previously provided.

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23513732
  
  
  
  I am rejecting this response because:
  
  
  it is very clear that Mr. Mark Danowski refuses or incapable of taking accountability for his own mistake and he wants me to do the legwork of going through a maze of communications with Allstate head office. So instead of being accountable and pick up the phone to his internal colleagues, acknowledge his mistake and seek a resolution like any good customer service would do, he chose to behind ambiguous communications.  This comes as no surprise, since I am the one who discovered that my personal social security number- not the Trust EIN- is attached to the policy through my discussion with Allstate customer service rep, this was 2 days ago after Mark refused to take my call.

   

  
  Sincerely,
  
  
  
  Nagi Girgis

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 16, 2025 while backing my 2018 **** F-150 into my driveway I heard a metal snapping and suddenly my front drivers side tire fell off of my truck. I had it flat bedded to ***************** in *******, ** per Allstate's instruction. They then sent it to their collision shop in ********, **. Originally I was told by **** **** that my frame had snapped, I did drive over a nasty pothole earlier that day. They said the cost would be around $22,500 to fix. After Allstate inspected the vehicle they informed me that it was a control arm bracket or brace and that it could be repaired. A few weeks went by and I hadnt heard anything so I called **** **** and they told me that my frame was destroyed and I needed a new one so I called Allstate who told me that **** **** was wrong, it was that bracket that needed repair and not the frame so again I waited and again I heard nothing so I called Allstate on 3/17, 3/19 and 3/25 not once getting ahold of anyone but always leaving a message that was never returned. I was finally informed by Allstate and **** **** that a frame was found and that my truck would be complete on 5/9/2025. That date came and went with no update so I called **** **** a few times, left messages, got no reply so I filed a complaint with the BBB(complaint#********) and on the very same day **** **** called me to let me know the frame they got from Allstate was no good and couldnt be used. Allstate sent another over and **** **** told me that too was no good, that was on 5/19. Since then I havent received any kind of correspondence from Allstate. If you look back at my original complaint youll see that Ive been driving my elderly, disabled fathers 2002 F-150 since February that has no heat or air. I have my family vacation fast approaching with no vehicle that I feel comfortable driving my wife and kids in on a 5 hour drive. I have been extremely patient and maybe thats why Im being taken advantage of but this is ridiculous. Please help!! 

  Business Response

  Date: 06/25/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First I was unable to get a rental and I had no assistance from anyone. The agent tried but the company is the worst. I filed a claim and ****** was part of their shops to get my car fixed. They submitted photos and noticed there was damage I didnt even know bc you would have to see it in the light. I submitted the photos to my agent and they submitted To claims who stated it wasnt part of the accident. My car was brand new before this and my agent said Gerber checks for any additional damages that the person may have missed yet now they are saying Im making it up. They also made the claims process awful and stated I was negligent when I didnt drive into a bus lane to turn. The police officer told me if I did go into the bus lane I would have received a ticket and I was not at fault. Allstate is an awful company and I will definitely be switching but I want my damage fixed as I pay my insurance and should be covered.

  Business Response

  Date: 06/25/2025

  Thank you for
  forwarding this concern to our office. Allstate has established a process
  for consumers to report issues or complaints by visiting Allstate.com where you
  can chat or email with us. You may also call 1-800-Allstate for additional
  assistance. We are happy to address the concerns upon receipt of request
  directly from the consumer.