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Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,634 total complaints in the last 3 years.
    • 1,504 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [BBB transcription; see attachment]ALLSTATE INSURANCE US A POLICY ON OUR HOME AND 3 VEHICLES. ONE MONTH LATER THEY HAD SOMEONE OUT TO OUR HOUSE TAKING PICTURES. APPROX. ONE WEEK LATER WE RECEIVED A NOTICE OF CANCELLATION STATING "THE ROOF OF DWELLING IS UNEVEN OR WAVEY" IN SUMMER OF 2021 THE WHOLE HOUSE WAS RE-SHINGLED. LEAVING NO STRUCTURAL DAMAGE WHAT SO EVER.

      Business Response

      Date: 10/28/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my car was stolen on Sept 9th from my work. the car was found 1 week later. Allstate had them come and a drug test it. it came back with high residue of meth. the told me that they would get it to crime cleaners and get it cleaned and then to the repair shop for repairs. there are no keys to the vehicle so they were going to have it towed over to crime cleaners. here it is 5 weeks later and its still sitting at *************** and nothing has been done on it. the windows are down. and the weather has turned yuck so the inside of my car is going to now have DAMAGE. i have reached out to the claim agents on my case (*****) and have had no replay so last Thursday i reached out to his manager and he told me he would get ahold of crime Cleaners and get my car over to them and then get back with me . that has not happened as of this morning *************** still has my car and ***** at crime cleaners has not heard from any one. i want answers on why nothing is being done when its been five weeks and it should have been completed. and i cant get anyone to return my calls or emails to me.

      Business Response

      Date: 10/28/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************************************r over 3 months!! Allstate isnt cheap and they are definitely rip off artists and not into taking care of their customers. I didnt renew my policy and I would suggest that anybody considering Allstate insurance should think again. Read the reviews. I wish we had! The bottom line is I need my car! I have medical issues and doctor *************

      Business Response

      Date: 10/28/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:10/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18310643

      I am rejecting this response because: Allstate contacted me last week and left a voice mail telling me someone would be in touch from the complaint team and I have yet to hear back.

      Sincerely,

      ***************ims sent several messages to her and several supervisors. I complained about her on more than one occasion. On October 20th Daniella * the adjuster told me to send her a list of items that was directly under a leak in the dining room and the receipts for the food purchased. I did that because she agreed to pay me and even told me she would try to get me a partial payment the following day. She knew about the previous claim, she knew we had verbally told our landlord, code enforcement and section 8 of the mold and she knew I needed the funds asap. She never paid me the next day and wouldnt contact me once again. So again I complained to claims and again they sent messages and emails. 10/24 I talked to her supervisor who claimed they may not owe me because the previous claim had a different date then the current one. Which is not my fault, as a renter Im not responsible for medigating the issues with the leak, which they tried to say Im responsible for. 10/25 was told denied claim

      Business Response

      Date: 10/28/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

      Business Response

      Date: 11/01/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18310751

      I am rejecting this response because they are making me dig up *** dec pages, which I have to get from my ***. They also say I got a cancellation notice on Oct 1 and so did my lender. No we didn't. I'm waiting to get the *** dec page to send to the person from Allstate who is assisting me.


      Sincerely,

      *************************

      Business Response

      Date: 10/28/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

      Business Response

      Date: 11/01/2022

      Thank you for contacting our office regarding this concern. Upon further review, it has been determined that ********** Department of Insurance is currently investigating this same issue. We respectfully request that the complainant contact the CA DOI with any outstanding questions. This will be the final response.

      Customer Answer

      Date: 11/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my house in 2015 in laveen ******* a long with an insurance with Allstate to protect my house. A couples days my son wake me up, to tell me that the roof was leaking while raining, call Allstate to file a claim next days, they send an adjuster inspect the damage and took pictures, than call to tell me that my insurance only cover something that happens Recently or accidentally, his claiming that leak have been there for a long time.

      Business Response

      Date: 10/28/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After enrolling for home insurance with Allstate I received information that my loan was being cancelled due to the fact that I had a solar roof. This information was provided to Allstate prior to me getting the insurance so if this was a problem then never should have issued it in the first place. I was told I was being refunded but they could not give me any info about the refund. I have made repeated attempts to find out what is going on with my money and they are not contacting me back. I never even cancelled by prior insurance so I would like a full refund for everything I paid. Allstate never should have issued me insurance and has not warranted taking any of my money.

      Business Response

      Date: 10/27/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:10/24/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************the contract. It has been 'paid in full' as the policy option states. Yesterday I received an email from their office stating that $80.11 will be taken out of my bank account through their 'pay in full' option. How is this possible a month after my premium that i was given was 'paid in full' as per the contract? I emailed the agent, *************************, to ask what this is and to inquire into this clear error. She has responded claiming that there was an adjustment and that i am liable for this amount. I replied that I have already paid the full amount as per the contract and the 'pay in full' option and that I do not consent to any further withdrawal from my bank account as my premium is paid in full for the next 6 months. I also stated that any error on their end is not my responsibility and reiterated that I will not pay and that this is a fraudulent action and I am contacting the BBB, which I did by phone and was urged to file this complaint when the details were validated as fraud.

      Business Response

      Date: 10/27/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:10/23/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 27, 2021, I added my son ***************** 2011 ****** to my Allstate insurance policy in Bridgeport. My policy increased from $359.53 to $1022.00. My son relocated to ************ ** a few days later and on May 9, 2021, he got an insurance policy with USAA for a more affordable premium of about $267.00. On May 10, 2021, I immediately contacted Allstate and informed ******** to cancel the policy for ***************** as he got coverage with USAA. She advised me that I should provide a copy of the ** card in order for the cancellation to be done. I emailed her the ** card. After ******** received the ** card she further advised that the policy cannot be canceled without a copy of the motor vehicle registration showing his ******** address. She said that the premium must continued to be paid until the registration is given to Allstate. I asked her if there will be a refund of the payment from Allstate upon the presentation of the registration. ******** said the refund of premium will be from the date of USAA insurance inception. It took about 4 months before the registration was given by the ** DMV. On September 24, 2021, **** received the registration and it was emailed to ***************************, she then responded "Please forward me the proof of insurance for your son." We later spoke on the phone and ****** asked me why didn't I canceled the policy with Allstate. Since I got insurance with USAA, I told her that ******** said I will have to provide the ** card first and after provided the ** card she said I will have to provide the registration showing **** ** address. ****** advised that, all I needed to do was to pay $200.00 and canceled the policy. I told her I was not given that option. ******** denied the refund discussion. ****** told me that the refund will take 5 business days. I waited the time out and I was told that the underwriter did not approve the refund. I was later told that, there is no refund as Allstate would have being liable if there was an accident.

      Business Response

      Date: 10/25/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:10/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father ******************************* was in an auto wreck on 08/28/21 and the young lady at fault was a customer of **********************. He filed all correct paperwork and at first, was in contact with the agent, ***************************, in which we talked and came to an agreement. While this was going on we moved to our current location and were never able to get in touch with ******************************* again to tell him about our move. We were never able to talk to him again to tell him to mail the check to us. I called Allstate customer service and everyone either eventually transfers me to ******************************* (who has not returned my calls ever again) or direct me to handle it online, which I do where the service is always down, or not active for one reason or another. I have contained uploads to show this, also I uploaded emails to show claim number. I cannot get anywhere with Allstate. Again, I tell them to please direct me to someone else but they always direct me to *******************************, who is of no help at all whatsoever, not that he even contacts me back. Please help me to resolve this with Allstate and get the check that they have already acknowledged that they owe. Thank you,*******************************, talking for my father, *******************************, claim #********** accident was on 08/28/2021

      Business Response

      Date: 10/25/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

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