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Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,622 total complaints in the last 3 years.
    • 1,493 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/14/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company denied claim of roof replacement even though there was clear damage to the roof. The adjuster could clearly see daylight through the attic but still wrote a report erroneously. Because it was a condition of selling my home, I had to pay to replace the roof myself.

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,We are Allstate car insurance customers.We recently sold our old car and bought a new one. After we got our new car, we quoted a policy from our insurance agent, *****************************, on Aug 17th. We made it very clear that "Could I quote the price first?" and after we got the quote, we said, "Let me discuss it with my friend and let you know soon", see supporting documents and the screenshots from our messages. We didn't give any type of approval for the agent to add the new policy and we haven't made the decisions yet. From the supporting documents, you can see we are still inquiring about the policy price and potential price match on Aug 29th, which means we are still considering which policy and which company to choose at that time. However, the agent never told us that he already added the coverage for the new car to our policy. We didn't notice this until we find a mail and a bill in our mailbox. He added the coverage on Aug 17th WITHOUT OUR PERMISSION and billed it.We like Allstate, but we felt betrayed. We are sad and angry that it's not transparent, not professional, and we are not notified before a new coverage was added to our policy and billed. We spent days contacting insurance companies and quoting policies, discussing which one is better, and turned out that our effort was useless because we already "GOT" our insurance.If contacted by the business, we would like to be contacted via email or messages. Please do not call. As the complaint might go public, we can provide more personal information (names, policy numbers, etc) via future private contact. Thanks a lot and looking forward to your reply.

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.   

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allstate is reporting to *****nexis that I was involved in 2 accidents in April 2020 /april 2021. this information is being reported on my driving record. My twin brother was involved in those accidents and therefore it should be on his driving record not mine. I have submitted the letter of experian from both insurance companies to prove my identity and filed a complaint with ***** nexis, all state is still reporting it as valid. therefore my insurance rates are being affected by incorrect reported information.

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

    • Initial Complaint

      Date:09/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a $700 car to which I needed insurance for. I got a policy for $56/ month with Allstate. Three months later Im paying $118/ month. I find a new policy with State Farm for $48/ month on 8/8/22, so I call to get the insurance with All State canceled. They told me I had to provide the new policy documents. I had State Farm send them over. 8/11/22 All State withdraws another $118.67. I call and they said they never received the documents, but State Farm insisted they sent them. State Farm sends them again. Call All State, they received the documents but theres an m instead of and n in my name so they wouldnt accept the new policy documents so again they took out another $118.67 on 9/13/22. Call All State again and the lady acted like Im lying about my new insurance but I know the law, if I want to cancel my insurance then you should cancel my insurance! So I had to go to the All ********************** headquarters to FINALLY get the policy canceled but they would only back date to 8/14/22, so they are only refunding me $215, $35 shy of what they should be paying me. But the jumps I had to go through took a toll on my mental stability. And the $250 they just took from my account because I have direct payments is sad. I was taken advantage of by a major corp and it is not right.

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.  

    • Initial Complaint

      Date:09/13/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Allstate has failed to follow through with my homeowners claim (**********). Which was when my neighbors tree fell on my garage. It appears that my insurance increased and my neighbor had not even been contacted, which caused me to have to pay the deductible.

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.  

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of August 14, 2022, I had got car Insurance with ALLstate. I did get a car insurance policy where they go by the mileage driven, and a charge fee for each day. ************************* at Allstate was my agent. This policy was suppose be for people that don't drive much. He said I pay $158.00, then when I use the milage and when I get down to $29,00 of the $158,00, I would have to pay another $158.00. He told me he was sending me the Milewise plug in, that I had to have it plug into my vehicle so, they could keep a track of miles I drve. I got email Sept. 3, 2022, stated I was closed to the $29,00 and shortly I have to pay another $158.00 on Sept. 18, 2022. I did call him about this, when I got the emaill asking him, why I have to be paying another $158.00 so soon. He said because of the miles fee and day fee charge. I told him I been keeping a log on this and from Aug,3, 2022 to Sept. 2, 2022. I have only drove 29 miles and I shouldn't have to be payong when I have only drove 29 miles since that time. He said you must let someone use you car and didn't keep the milage of it. I told him. no one drove my car and I never let anyone drive it ever. He said well it show you did. I told him I got it all written down. And I know how many mies I had driven in 29 days. He said your next payment will be taken out on Selpt. 18, 2022 in the amount of $158.00. The next day, he send me a text said he wanted to talk to me, found out some information about this matter, He called me and told me, I talk to the support technician about the milage fee and day charge fee. He said that the support techician told him that I most didn't plug in the Milewise for the milage until the 8th day. I told ********** received the Milage Plug in on Aug. 11, 2022 and I didn't know how to plug it in or I couldn't find out how to do it.. I ask my son in law would he come and do it for me. He said he would come on Aug. 17, 2022 to do it, It was on the 7th day. I want my $40.00 refund. Was plug in 9/17/22

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern. 

      Customer Answer

      Date: 09/16/2022

       
      Complaint: 18020288

      I am rejecting this response because:

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 10, 2022, I called the **** (ALLSTATE) number to make a manual payment of $149.36 using my AMEX.A few days later, on July 11 and the 16th, Allstate tried to take out the payment automatically, which triggered a cancellation effect of my policy. According to my transaction history:***** 11, 2022: NEW BUSINESS PREMIUM: $1097.67 ***** 12, 2022: PAYMENT RECEIVED - CREDIT CARD: $365.88 ***** 20, 2022: REGULAR BILL: $149.35 May 09, 2022: PAYMENT RECEIVED - CREDIT CARD: $149.35 May 19, 2022: PAYMENT RECEIVED - CREDIT CARD: $146.35 May 21, 2022: REGULAR BILL: $152.36 June 06, 2022: PAYMENT RECEIVED - CREDIT CARD: $152.36 July 11, 2022: PAYMENT RECEIVED - CREDIT CARD (CONTACT CENTER): $149.36 July 21, 2022: REGULAR BILL: $149.36 August 22, 2022: CANCELLATION NOTICE: $298.72 September 10, 2022: POLICY TERMINATION As you can see above, I made all payments up until August. Why is Allstate stating that I owe fees for July? July, June, May, and ***** were all paid. I should owe on payment of $149.36 I called the ************************* office and spoke with *******, *******, and *******. They stated that my manual payment never process. I called AMEX, and they provided me transaction and approval number: Since then, I have requested to have my policy canceled effective September 13, 2022. I wrote a letter to the ************************* agency. They responded that It would trigger a collection. Please review my payment history to ensure no balance is due, and if there is a credit, it is issued to me. Thank you!

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.  

      Customer Answer

      Date: 09/19/2022

       
      Complaint: 18020248

      I am rejecting this response because: My issue has not been resolved. I have called back corporate customer advocacy several times. I have left multiple voicemails and no one has return my phone calls.
      Sincerely,

      ***********************

      Business Response

      Date: 09/21/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.

    • Initial Complaint

      Date:09/13/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to use Allstate Fire and Casualty Insurance company to insure my home and auto for the year 2022. In April of this year, I paid $462 for 6 months of auto insurance. Today, I received a letter that my auto insurance for the next 6 months will be $774. I believe this is stealing money from me. I cannot understand how they can increase my auto insurance rate by $312

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.  

    • Initial Complaint

      Date:09/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was hit while it was legally parked by an Allstate Customer on June 17, 2022. After one month of trying to fix the car they deemed it a total loss. I was given a rental for the time period that the Adjuster was pricing my vehicle. I did not hear from the adjuster until August 3rd when they officially told me the car was declared a total loss. I was then given a price for the vehicle but the report was for the wrong address therefore I could not accept it and had to wait until they had processed another report. On august 29th I was given the correct report but the price allstate offered for my vehicle was not fair in my opinion. I proposed a counter offer on August 31st and since then I have not heard a single word from the Allstate adjuster. It is extremely concerning that he will not respond to any of my emails/phone calls/voicemails. Does he even work there anymore? Oh, and on august 20th Allstate stopped paying for my rental which leaves me CARLESS and without ANY compensation for my vehicle. I need a response from him. I am happy to give names and phone numbers to anyone that can help me get into contact with them. I need to be able to get to work. This accident was 100% NOT my fault as my car was parked. The pain and disruption this has caused me is horrible! Allstate is a scam and needs to be held accountable! I am asking for a response and a settlement.

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.  

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After purchasing policy online, I received call saying I would have inspection. Someone came out & took pictures ----> of the house next door to us!! (we saw them, verified they weren't supposed to be at our address, & the neighboring house definitely didn't need insurance as we know the landlord). Then received call saying I needed to call about the inspection, but no details. Tried calling back within 24 hours but told I had to speak to who initially called me & that "they were busy" & could they call me back. I said "yes, after 5pm". Never got call back. Called back again a couple of days later, when I was next able, & spoke to lady who, at first, wouldn't tell me anything. Then finally told me the reason I had been called was because my house didn't pass ***************** had cancelled my policy, without actually telling me. Supposedly, a letter was to be issued within 10 business days of that date telling me why we didn't pass inspection. (No Surprise- we never received any such letter cause they inspected the wrong house!) ALREADY told me my policy was cancelled, but THEN proceeded to ask me if I wanted to terminate my policy! I balked at the fact she was asking me this after already telling me it was cancelled, but I told her to cancel it. She gave no additional information. Now, I've received collections letter, telling me I owe them additional money because I was on EZ Pay & had received a discounted monthly ********** owed a balance since I didn't pay whole policy. I couldn't pay the whole policy because they cancelled **** do not believe I should owe any balance because:- they didn't process the correct property - failed to properly inform me of issues with the property after the inspection - failed to send the notice they said they would - didn't inform me of additional fees at time of call

      Business Response

      Date: 09/16/2022

      Thank you for forwarding this inquiry to our office.  Customer concerns are important to us and we appreciate the opportunity to address them.  Due to privacy concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within 48 hours to discuss their concern.  

      Customer Answer

      Date: 09/22/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

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