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Business Profile

Insurance Companies

Allstate Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

This profile includes complaints for Allstate Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4,670 total complaints in the last 3 years.
    • 1,454 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im currently insured with Allstate for my auto and renters insurance. Ive been trying to speak with my agent and any human being that will talk to me, for at least 3weeks or more. Im getting no response from anyone in Allstate. My agent hasnt been to his office in a month and Im not the only client needing his services. This is an awful way for a company so big to treat the people that depend on them. Someone needs to speak up and I did

      Business Response

      Date: 07/20/2022

      Thank
      you for forwarding this inquiry to our office. 
      Customer concerns are important to us and we appreciate the opportunity
      to address them.  Due to privacy
      concerns, we are unable to post a specific reply here for public view.  Allstate will contact the complainant within
      48 hours to discuss their concern.

      Customer Answer

      Date: 07/21/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Allstate Insurance is NOT a BBB Accredited Business.

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