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Business Profile

Vein Clinic

USA Vein Clinics LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vein Clinic.

Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Vein Clinics LLC has 53 locations, listed below.

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    Customer Complaints Summary

    • 153 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a laser surgery procedure done on my right leg before the procedure I was informed by the secretary I have a co payment which I was informed by emblem health I didnt have a copayment I ask the secretary are you sure she stated yes the copayment is 10 dollars I gave her my credit card she takes the 10 dollars 2 months later she goes back into my account and steals 250 dollars I tried multiple times to call the vein clinic. Which they are so unprofessional the secretary's keep picking the phones up and hanging up.

    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My surgery was scheduled for 3/9 and because the vein clinic fell to do their due diligence and put in the paperwork with the insurance company. I scheduled 3 months in advance and now I was canceled the day before my surgery left in pain and not cared for. They have no one running these facilities. The US **** clinic is the worst place ever. There's nothing going on. I'm in pain and my surgeries canceled leaving me to have to find a new place to now perform the fibroid removal. It's horrible.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been calling USA Vein Clinics billing since December. Also went to the ******************** location in person, and they said there was nothing they could do as billing is handled at corporate.The issue is: I paid $350.00 Via Credit card for the date of service, 10/26/2022. They billed my insurance and received $384.09 for the date of service, 10/26/2022.Insurance says my out of pocket is $67.78 USA Vein Clinics owes me a refund of $282.22, of which they admit. (See attachments)1/5/2023 I spoke with *****************************, and he stated refund would take ***** days for me to receive the check via mail. He was also supposed to email me an account summary.1/7/2023 I called regarding the account summary not being emailed. Left message. No callback.1/24/2023 I never received the account statement, so I called *****************************, and he emailed me the statement at 1:50 pm on that day.3/7/2023 No check received. Been over 45 days since 1/5 conversation. ***************************** said the refund still has not been approved, and there is nothing he can do. That there is no one I could talk with except to email the billing email address. I asked for the extension of an upper manager. He replied ****. Called the number back and tried to get connected to ext: ****. The operator said that person was not available and the call would not go through. Put me on hold several times and then said that ******************************* had been made aware of my concern and would call me back today. In the past three months, I have never received a callback. And I honestly do not expect that to occur today. Please help me.Thank you,************************* Also, I keep getting an error with the attachments. Please let me know if they do not come through.

    • Initial Complaint

      Date:02/20/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was receiving care from USA Vein Clinics between June, 2022 and November, 2022. During that time I was overcharged by the clinic location by a total of $60. When i spoke with the office at the clinic location i was told to call their customer service line at ************. I have called their billing department several times. Please see uploaded timeline for more specific information.

      Business Response

      Date: 02/21/2023

      Re: Complaint ID: ********

      We are in receipt of the above referenced complaint from your office regarding our patient, ********************************** ******************************** came to our facility for the evaluation and treatment of venous insufficiency. 
      The patient was seen in our Georgia Phlebology location by ************************ Patient was seen for the first time on 11/17/2022. According to Ms. ********************** insurance plan provider portal, Anthem BCBS of GA, In Network Copay for specialist is listed as $60.00. Ms. ********************** insurance then processed the claim and applied only $30.00 Copay towards the claim.
      USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. As a good faith measure to rectify this situation, we are refunding $30.00 via mailed check to Ms. ********************** residence on file.
      We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************. 

      Sincerely,  
      **** S Baccega 
      SVP~Operations 

      Customer Answer

      Date: 02/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started treatment for Varicose Veins in my legs in July 2022 with Vein Clinics of ******* in ************, **. It was approved by United Healthcare and my out-of-pocket expenses totaled over $2,636 which was paid on the first day of service. The procedures require approximately ***** sessions. In October 2022 Vein Clinics of ******* was acquired by USA Vein Clinics out of **********, ********. From that point on everything fell apart. I showed up for appointments and found the doors locked. I re-scheduled just to show up and have them say I was not scheduled. It is truly impossible to get information from their customer service agents. They literally lie to get you off the phone. If you talk to patients in their waiting rooms everyone has the same story. Its incredible.I never got my treatments completed. I am out over $2600 and they will not commit to refunding the money after numerous attempts. This includes several hundred dollars of over-payments. It is my understanding that it is illegal in ***** to hold medical payments for more than 30 days. They have demonstrated that they have no intention of completing my treatment, and I have totally lost faith in their ability to perform the services. If you do just a brief Internet search you will find this same story all over. Sure sounds like a possible class action lawsuit. My loss may sound small, but there have to 100s of other patients in the same position.To make matters worse, I decided to stop by the ************ location to see if I could get more contact information from someone. I went in and discovered absolutely no one there - I walked through the entire office asking if anyone is there. Crickets. Makes me shudder to think that anyone could walk in and gather any personal patient information in their files. I feel at financial risk due to their security breach, not to mention HIPPA violations.I want my $2,636 refunded. I have waited long enough and need your assistance.

    • Initial Complaint

      Date:02/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in for an initial consultation after verifying both over the phone and in person that the consultation would be covered. I was told that I needed to have a quick ultrasound done as part of the initial consultation. I verified again that this was part of the covered initial consultation. The ultrasound tech told me that it was her "first day doing legs" and she was a little slow. It took more than an hour. I was put into a room away from my clothes in a hallway with all of the doors closed in a hospital gown. More than an hour later the doctor screamed at the tech in the hallway that she didn't give him anything he needed on the ultrasound and they would have to redo it. He came in about 20 minutes later and did an initial exam. I asked to be reunited with my things. I then waited another 2 hours when the doctor came in, apologized for my wait and told me that I'd have to do another ultrasound because of the issues with the first one because there was no way that my insurance would cover anything with the initial ultrasound needing more information. I rescheduled a second appointment for that. In the weeks leading up to it, I started recieving bills for my "treatment plan". I called, they told me it was a mistake and that the billing manager would call me and fix it. I got another bill and was told the same thing. I called and canceled the appointment. I then started getting aggressive calls multiple times a day. No one was there when I would answer. When they'd leave a message, I'd call back and get no one. I emailed over and over. When I would get someone, they'd tell me that the billing manager would call me. They never did. Today they referred me to collections for a treatment I never got.

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/23/2022 I was told by this clinic to prepay for vein treatment services in the amount of $1,550. After the treatments were completed on 11/17/2022 I was notified by my insurance company that the clinic should not have required any prepayment. On 11/30/2022 I contacted the billing department at the clinic that I was due a refund which they agreed. I was told it normally takes up to two weeks to process the refund. It is now over two months later and the clinic has yet to repay me. I have contacted them multiple times, even speaking with a billing supervisor and every time they say the same thing that the refund is "waiting for approval". The last call I had with them the supervisor said the check would be cut on 1/18/2023 but it's been nearly 3 weeks and still no refund. I called the billing department again and the person I spoke with repeated the same line that it was "waiting on approval".

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received treatment in 2022 at *************** ********************************************************************* Suite 150...DR *****************************....Aug 2022 thru October 2022 I had Multiple appointments done. My insurance paid a total of ******* I paid 875.00$ using my US Bank debit card at the office . All of my EOB state that I owed provider 0$ out of pocket cost. Beginning Jan 9th 2023 I have called ********************** number billing department ************, multiple times, and requested a copy of my statement of ******************* that included ALL cash payments AND Insurance payments. Per ALL my EOB statements insurance paid for services, I have no patient responsibility and I am owed a refund of my cash payments paid to DR ***************************** office. I went to Dr ***************************** Office, in person, Jan 31st 2023, USA Vein Clinics ************************************************************************************, and was also told that they cannot give me a copy of my statement from the office of DR ***************************** for dates of service in 2022. I have had NO success in obtaining a copy of my statement for services during Aug 2022 thru Oct 2022 despite calling multiple numbers and trying several email address. I am working on obtaining records from my bank for payments using my ********* card. If needed I can provide to you. ALL EOB's are uploaded Thanks *********************

    • Initial Complaint

      Date:01/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the USA Vein Clinics services in ************, ******* from 6/27/22 to 8/19/22. 7/11/22 @ 3:49 PM called *** regarding my balance due & was directed to their website to go to the bottom and send them a note/complaint. Sent the note but never received a response. 8/31/22 @ 1:50 PM called *** billing @ l.************ regarding my balance due. On hold for 45 minutes & no one answered so I hung up. @ 2:20 PM called back & spoke to **** in billing. According to my records *** owes me a refund of $125.00 for 3 payments that they never posted to my account. I emailed him copies of the 3 payments in question. He agreed & said he'd create a credit memo for the $125.00. But I never received a response nor the credit for $125.00. On 8/31/22 *** debited my **** card $75.00 for a balance due but never posted the 3 previous payments I sent them. 10/19/22 10:07 AM emailed **** @ *** for an update & forwarded AGAIN the 3 payments that were not credited to my account. Never received a response. 10/21/22 6:33 PM emailed **** AGAIN (same as above) & never received a response. 10/25/22 10:36 AM called *** again & transferred to billing. Spoke to ****** put me on hold for 35 minutes then transferred me to ****** in billing. He said he would get with ****************************** in his department & ask him for the 3 payment copies previously sent on numerous occasions. He said he'd call me back after he escalates to his Supervisor. He never called me back. 12/12/22 2:21 PM emailed patient billing in detail regarding 3 payments not posted & included the 3 receipts. 12/19/22 emailed patient AGAIN & included the 3 receipts & all the emails sent to ****************************** in billing. Received a response from ************************* that he sent the doc's for further review. 1/7/23 emailed ***** for an update. No response. 1/23/23 1:53 PM called ************** (their ****************** Was told billing would call me back. No response. I am waiting for a refund check for $125.00 to resolve this issue.

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw USA Vein Clinics on 10-20-21. They requested a $50 co-pay. I advised that I had ******** out my "out of pocket maximum requirement" for the 2021 calendar year and per my insurance company, I was not required to make a co-pay payment. They requested I pay it anyways and advised they would refund it if I was correct. I checked my subsequent Explanation of Benefits from United Healthcare and I was indeed correct - USA Vein Clinics should not have collected a Co-Pay for that visit and they owe me the $50.I contacted them about this through a phone call on 11-17-2021 and spoke to a customer service representative who claimed he would have the refund processed. I never received it.I wrote to the USA Vein Clinics location at **************************************************************** on 4-14-2022 to request the refund. I included a copy of the Explanation of Benefits from United Healthcare showing I was NOT supposed to pay a Co-pay. They did NOT respond to my letter.I contacted *************************** on 12-20-2022 to enlist their assistance. United Healthcare contacted USA Vein Clinics that same day and requested they refund me the $50. To date, I still have not received the refund and am again requesting the refund of the $50 co-pay that they erroneously collected from **** am attaching the transaction from my bank account to show I paid the

      Customer Answer

      Date: 02/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

      Customer Answer

      Date: 03/21/2023

       
      Complaint: 18889137

      I am rejecting this response because:

      Hello,
      I have not received any communications from USA Vein Clinics and I have not received the $50 refund.  How do I re-open this complaint / case?


      Sincerely,

      *******************************

    USA Vein Clinics LLC is NOT a BBB Accredited Business.

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