Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,164 Customer Reviews
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Review fromR. M
Date: 03/03/2025
5 starsR. M
Date: 03/03/2025
Representative **** was very helpful. The installers were very good. They were professional and did a clean job.
Empire Today, LLC
Date: 03/04/2025
R, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.Review fromMaureen A
Date: 02/27/2025
5 starsMaureen A
Date: 02/27/2025
Very good experience with your Floor Consultant *** ********. Very professional, great product knowledge ??*** was prompt, called ahead to let me know his ETA . We scheduled a follow up appointment for Tuesday morning March 4th to finalize an order. Overall experience with *** is a 10Maureen *****Empire Today, LLC
Date: 02/28/2025
*******, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!Review fromMary K
Date: 02/27/2025
5 starsMary K
Date: 02/27/2025
Carl was great, very knowledgeable and really easy to talk to! He showed us lots of floor samples...unfortunately I did not find that "fall in love with" LVT so we will not be doing our floors with Empire.Empire Today, LLC
Date: 02/28/2025
****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!Review fromTim S
Date: 02/24/2025
5 starsTim S
Date: 02/24/2025
Exceptional workmanship by professionals. I am very impressed as a very fussy perfectionist and can highly recommend the company.Empire Today, LLC
Date: 02/25/2025
***, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review fromJuliana C
Date: 02/21/2025
1 starJuliana C
Date: 02/21/2025
Company is the worst. Salesman stated that leveling of the floor was part of the installation process. Smoke and mirrors. Was told I would get charged extra thousands of dollars for floor prep by the installers to make the floor even when it was supposed to be included with the installation. Installers didn't even have all the information when they arrived about what was needing to be done. The installers didn't even have anything with them for subfloor preparation incase of any uneven areas. Never will recommend this company.Empire Today, LLC
Date: 02/24/2025
*******, we always aim to deliver a great experience and are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use this feedback to improve and ensure this doesnt happen again.Review fromAllison C
Date: 02/18/2025
1 starAllison C
Date: 02/18/2025
Terrible service and installation. Empire installed our flooring with no vapor barrier. It has now warped and cracked in multiple locations. We bought the extended warranty and they still refuse to fix itEmpire Today, LLC
Date: 02/21/2025
*******, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account and we'll be in touch with you soon to discuss your options.Review fromEdith B
Date: 02/18/2025
1 starEdith B
Date: 02/18/2025
Absolutely horrible. Sales advisor qouted one thing, installers (who were horrible) disputed what sales *** said. Installers used old carpet dividers instead of new ones, removed an electrical outlet and did not put it back correctly (fire hazard) and just picked up an area rug and threw it on my new carpet stating this will prevent dog from tearing it up. Just absolutely horrible - do not recommend. I have made 4 phone calls regarding this, and I still have not received a phone call back. Probably never will.Empire Today, LLC
Date: 02/19/2025
****, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. Weve located your account and will work closely with you to rectify this matter.Review fromHolly F
Date: 02/18/2025
2 starsHolly F
Date: 02/18/2025
Im beginning to think that ever getting my flooring done through empire was the biggest mistake. I've had the *** ***laced twice and all the boards are coming up a third time! I called in November and someone came out to look and not a phone call back. I called today because this is very unprofessional and all I asked is just put carpet down at least it's less expensive but they said I have to set up a new consultation appt. Absolutely NOT!! This flooring install is yet again garbage and the company needs to be held accountable to come fix it and not responding to a customer for months is not right. The only good thing about this company was my sales *** that came to the house other than that I wouldn't recommend empire to anyone I knowEmpire Today, LLC
Date: 02/19/2025
*****, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account and we'll be in touch with you soon to determine a resolution.Review fromfrank s
Date: 02/18/2025
1 starfrank s
Date: 02/18/2025
went to Empire, to carpet and vinyl floor in kitchen and bathroom carpet living room and hallway. Installers did damage to kitchen vinyl by moving a heavy L shaped bench that they pushed across the new vinyl floor. they came out twice to fix it, but had the wrong vinyl each time. then they called and said i would have to pay to get it fixed this time, because they said i did the damage. 1. there policy is they move all furniture, plus i even offered to take the bench apart they refused they damaged the floor putting it back where it went. 2. they came out twice and were going to do it to honor their warranty. its under warranty and should be fixed at no cost to me, but they now want to charge me 900 dollars to patch the bad spot. i already paid them ******** for the job.Empire Today, LLC
Date: 02/19/2025
*****, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Review fromKathleen C.
Date: 02/17/2025
1 starKathleen C.
Date: 02/17/2025
Within 18 months of installation, all of the carpet in my house has air pockets in multiple places. The carpet Empire Today replaced had been down for 13 years and not a single problem. Every room of my house is ruined. I asked Empire Today to fix the obvious incompetence and the installation and they said they only guarantee the work for a year and I would have to pay for them to fix it. I asked to speak to a supervisor and they said no one was available and someone would call me back in a few daysthat was months ago and no one called. They must make a fortune doing bad installations and then charging to fix it. DO NOT HIRE THIS COMPANY.Empire Today, LLC
Date: 02/18/2025
********, it worries us that we have yet to resolve your issues with your flooring. We know how frustrated you must be. We'd like to discuss this further. We've located your account and we'll be in touch with you soon to address your concerns.
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