Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,163 Customer Reviews
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Review fromEdith B
Date: 02/18/2025
1 starEdith B
Date: 02/18/2025
Absolutely horrible. Sales advisor qouted one thing, installers (who were horrible) disputed what sales *** said. Installers used old carpet dividers instead of new ones, removed an electrical outlet and did not put it back correctly (fire hazard) and just picked up an area rug and threw it on my new carpet stating this will prevent dog from tearing it up. Just absolutely horrible - do not recommend. I have made 4 phone calls regarding this, and I still have not received a phone call back. Probably never will.
Empire Today, LLC
Date: 02/19/2025
****, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. Weve located your account and will work closely with you to rectify this matter.Review fromHolly F
Date: 02/18/2025
2 starsHolly F
Date: 02/18/2025
Im beginning to think that ever getting my flooring done through empire was the biggest mistake. I've had the *** ***laced twice and all the boards are coming up a third time! I called in November and someone came out to look and not a phone call back. I called today because this is very unprofessional and all I asked is just put carpet down at least it's less expensive but they said I have to set up a new consultation appt. Absolutely NOT!! This flooring install is yet again garbage and the company needs to be held accountable to come fix it and not responding to a customer for months is not right. The only good thing about this company was my sales *** that came to the house other than that I wouldn't recommend empire to anyone I knowEmpire Today, LLC
Date: 02/19/2025
*****, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account and we'll be in touch with you soon to determine a resolution.Review fromfrank s
Date: 02/18/2025
1 starfrank s
Date: 02/18/2025
went to Empire, to carpet and vinyl floor in kitchen and bathroom carpet living room and hallway. Installers did damage to kitchen vinyl by moving a heavy L shaped bench that they pushed across the new vinyl floor. they came out twice to fix it, but had the wrong vinyl each time. then they called and said i would have to pay to get it fixed this time, because they said i did the damage. 1. there policy is they move all furniture, plus i even offered to take the bench apart they refused they damaged the floor putting it back where it went. 2. they came out twice and were going to do it to honor their warranty. its under warranty and should be fixed at no cost to me, but they now want to charge me 900 dollars to patch the bad spot. i already paid them ******** for the job.Empire Today, LLC
Date: 02/19/2025
*****, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Review fromKathleen C.
Date: 02/17/2025
1 starKathleen C.
Date: 02/17/2025
Within 18 months of installation, all of the carpet in my house has air pockets in multiple places. The carpet Empire Today replaced had been down for 13 years and not a single problem. Every room of my house is ruined. I asked Empire Today to fix the obvious incompetence and the installation and they said they only guarantee the work for a year and I would have to pay for them to fix it. I asked to speak to a supervisor and they said no one was available and someone would call me back in a few daysthat was months ago and no one called. They must make a fortune doing bad installations and then charging to fix it. DO NOT HIRE THIS COMPANY.Empire Today, LLC
Date: 02/18/2025
********, it worries us that we have yet to resolve your issues with your flooring. We know how frustrated you must be. We'd like to discuss this further. We've located your account and we'll be in touch with you soon to address your concerns.Review fromCara P
Date: 02/16/2025
4 starsCara P
Date: 02/16/2025
Went with empire as many neighbors have. The installers were very nice, however damages were done and we now have to hire our handyman to fix holes in the drywall and touch up paint areas. We chose to install new baseboards, so many areas need to be painted. My neighbor got tile, we got vinyl. Same price. But we love the floors and will get over these humps.Empire Today, LLC
Date: 02/18/2025
****, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review fromHadiah C
Date: 02/13/2025
5 starsHadiah C
Date: 02/13/2025
*** was an absolute pleasure to meet. He was able to answer all my questions without hesitation and made me feel comfortable with my decision.Empire Today, LLC
Date: 02/14/2025
Thanks so much for the review, Hadiah! Were glad to hear everything went well for you during your appointment with ***. Were happy we could help! We do hope we can be of assistance in the future. Take care!Review fromSteve R
Date: 02/13/2025
5 starsSteve R
Date: 02/13/2025
***** did a great job .Presenting the Empire program and customizing for us Definitely a # ** Rating from usEmpire Today, LLC
Date: 02/17/2025
*****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!Review fromMargaret L
Date: 02/12/2025
1 starMargaret L
Date: 02/12/2025
Unfortunate experience with the Empire Today salesman ******* *****. His sales tactics kept me distracted from the actual details of the sale of carpet and linoleum flooring. I assumed the measurements he took of the home were going to be in the contract and I would be able to see what I was paying for per square foot like other flooring professionals provide. I had called prior to the holidays 2024 for an estimate because there was a 70% off deal going on. Well, after the dust settled, I had no record of measurements or of price per square foot, and I had been signed up for a credit card with a limit over and above my cost. I said I would pay in full, but next thing I know, I get a letter from **************** stating I now have a new credit card, and the credit is for more than 2x's the cost of the job. Never did the salesman state the payments would be through *********************, nor that I was getting this credit card. He just presented the paperwork quickly stating, here sign here and initial here agreeing to pay $xx. Also, he never informed me of the Empire Notice of Cancellation. Part of the offer to get me a "better deal" involved him calling his manager on his cell phone and putting her on speaker. It felt like I was buying a used car. So be prepared, and don't be alone, is my advice. I have used other flooring professionals before and will go that route again. They are upfront with every detail and tell you exactly what you are signing.Empire Today, LLC
Date: 02/17/2025
********, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.Review fromRenée F
Date: 02/12/2025
5 starsRenée F
Date: 02/12/2025
My flooring consultant ****** was on time, super friendly and very helpful with suggestions. There was no pressure and I purchased a new floor in an hour! It will be installed next week! So far, I am very pleased and will follow up after the floor is installed.Empire Today, LLC
Date: 02/12/2025
****, were happy to know that your sales consultant, ******, was of great assistance to you! Thank you for being a loyal customer. Let us know how you like the new look once its installed!Review fromRebecca L
Date: 02/11/2025
1 starRebecca L
Date: 02/11/2025
If I could give zero starsI regret every ***** spent on my Empire Floors installation. From the get-go, it was a nightmare. The trim was installed haphazardly, the boards have gaps and misalignments. The flooring itself is a disgrace peeling and buckling in multiple spots.The biggest insult? After years of trying, I still haven't received a single call back from Empire Floors about the shoddy work. Their customer service is nonexistent. I'm stuck with this eyesore and a constant reminder of their incompetence.Avoid Empire Floors at all costs. You deserve better than their subpar products and nonexistent customer support.Empire Today, LLC
Date: 02/12/2025
*******, were so sorry to hear that your flooring concerns have not been addressed yet, and wed love to have the opportunity to fix this. Weve located your order, and well be in touch with you as soon as possible to resolve this.
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