Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,163 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromThomas M
Date: 02/11/2025
5 starsThomas M
Date: 02/11/2025
Contacted them after an insurance claim for water damage to my floors. They came in and sold me on $20,000 priced flooring that the insurance company only covered $8000 which the insurance company told me nothing about. I took the hit and paid for the flooring but the floor pops and sags in certain areas. Had their contractor come out and **** the floor. It was fine for awhile but start sagging and popping again. When I call to have someone come back out, nobody wants to come saying that I am out of a warranty and doesnt answer my messages now. I have told other people my problem and they said I shouldnt have never dealt with Empire. Im reading others complaints now and they sound like mine. Poor business practices for such a large company.
Empire Today, LLC
Date: 02/13/2025
******, were so sorry to hear that your flooring concerns have not been addressed yet, and wed love to have the opportunity to address this. Weve located your order, and well be in touch with you as soon as possible to resolve this.Review fromLinda H
Date: 02/10/2025
1 starLinda H
Date: 02/10/2025
If I had the choice Empire would not receive any stars- my experience has been a nightmare from the begining- I chose Empire because they are nation wide and having seen so many ads on the television I figured they must be reputable. I was wrong! I hired Empire through a local sales representative who assured me that they had a high rating with the BBB. I ordered the carpet, gave the deposit and set up the installation- the installers came on January 23 and they threw the rug on the ground in front of my house- they did not take care as they should have with the new rug and my home. I was suppose to receive a ****** promotional discount for being a first time customer but had to request a copy of my contract three times over 10 days to get what I was owed- I did not get the ****** I got ****** off- I have been calling to complain to customer service for two weeks now and all I get is a bunch of word salad that someone would call me back and nobody has- the discount was mine to receive online as I followed the instructions- I got tons of emails from them but no coupon for the discount so I paid the entire balance when the installers arrived- I left my home for 15 minutes to pick my daughter in law up from school and my husband signed the credit card payment- after they left I noticed that I could see the seams in the carpet because the rug that was pieced was a different color than the rest of the carpet- you could also see the plastic mesh underneath around the border where the rug meets my floor- after 5 phone calls, 5 different representatives, I am left without compensation- they offered to fix an unfixabke carpet so I declined- I am requested the discount of ****** and will take my business elsewhere- I saw on **** that there are many complaints about Empire- I guess I should have checked there before I hired them. They are a terrible company to work with- too many spoons in the pot of swill!Empire Today, LLC
Date: 02/12/2025
*****, thank you for bringing your concerns to our attention. We sincerely apologize for your experience and assure you that we take your concerns seriously. We've located your order, and we'll be in touch with you shortly to discuss your concerns.Review fromMisty B
Date: 02/10/2025
1 starMisty B
Date: 02/10/2025
I purchased flooring in my kitchen less than two years ago. The planks are lifting and peeling. I called Empire and they told me my warranty had expired and there would be a cost for the repairs. When I complained about that they said let me check to see if we still have that product. He came back and said the flooring was discontinued and there was nothing they could do. Oh and Im still paying for this horrible flooring. When I complained he hung up on me. ******** company!!!Empire Today, LLC
Date: 02/11/2025
*****, we're disappointed to hear that you're unhappy. We understand that our team offered the best outcome possible. If you would like to move forward, please let us know.Review fromTaylor G
Date: 02/08/2025
1 starTaylor G
Date: 02/08/2025
THE WORST COMPANY EVER! ***************** whats that? Ive gotten the run around, no one will return my calls or emails. I was told Id be compensated for damages around my home, a lousy $20. Are you joking?! I was assured by the sales *** it was a one day job. Two days later-17 hours! I lost a days pay, was forced to stay in a room. The installers were in my bathroom using it more than they were installing my new flooring. They left a complete mess that Im still cleaning up. I asked them not to open a door to a room that my pets were in, they did it anyway and they escaped. I am DISGUSTED. I left a nasty review on yelp, they said they would reach out still waiting. Please, do not waste your time, your money or your breath with this company.Empire Today, LLC
Date: 02/10/2025
******, thank you for bringing your concerns to our attention. We sincerely apologize for your experience and will contact you shortly to discuss your concerns.Review fromAnthony F
Date: 02/07/2025
1 starAnthony F
Date: 02/07/2025
I cannot give them 0 stars, so 1 it is.I have used Empire Today in the past and was happy with the service. So I called on them again to put flooring in my new house. I wish I called someone else. In the past, Empire Today used stand behind their product and services.I noticed something coming through the flooring from underneath. I called customer support and filed a claim. I was told that my flooring is no longer under warranty. My main issue is that this is not a product issue as much as the installers leaving something on the sub floor that is not starting to ****** through the flooring.I will be calling someone else to replace the flooring in my other ******** advice is to call someone else. Someone who will actually stand behind their products and services.Empire Today, LLC
Date: 02/10/2025
*******, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account and we'll be in touch with you soon to address your concerns.Review fromKristina P
Date: 02/06/2025
5 starsKristina P
Date: 02/06/2025
The whole experience was pleasant and seamless. From the in-home consultation with **** to installation. Everyone was very accommodating and professional. The work was completed on time and excellent quality.Empire Today, LLC
Date: 02/10/2025
********, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review fromMelissa T
Date: 02/05/2025
5 starsMelissa T
Date: 02/05/2025
Our salesman was excellent. **** *****. Explained everything. Great prices.Empire Today, LLC
Date: 02/06/2025
Thanks so much for the review, *******! Were glad to hear everything went well for you during your appointment with ****. Were happy we could help! We do hope we can be of assistance in the future.Review fromJared B
Date: 02/04/2025
1 starJared B
Date: 02/04/2025
The only reason they got 1 star was because 0 wasn't available. We paid $11,000 for flooring and baseboards and a protection plan. Two months after installation, empire had to come out for repairs that included paint on the baseboards bubbling off and the flooring warping on the sides. They came out 3 times for repairs. Now, a 4th time and it's doing it again. And Empire first told me they wouldn't replace anything because of water damage. I explained to the rep ****** and ****, that the flooring and baseboards were installed when it was raining and the installers were cutting outside under a canopy. He said that wouldn't be a reason for water damage. Make that make sense.And the water spot was the size of a pea and in the entry way. He said that spot was the reason the paint was bubbling off the baseboards in the hallway 33' away. Empire has now sent a claim to the manufacturer and I'm waiting for a response. I have been told by Empire employees that they wouldn't even use Empire and that Empire received faulty products and knowingly installed them. Until then, I have a third party company coming out to get their testimony along with a contractor regarding the claims of water damage. I'll wait to see what Empire says than go from there.Empire Today, LLC
Date: 02/10/2025
*****, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to address your concerns. Please let us know if you still need assistance with anything else.Review fromJulie B
Date: 02/04/2025
1 starJulie B
Date: 02/04/2025
I paid in full for the carpet. Installation was scheduled for the next day. Installers came on time, complained about how difficult it is to install carpet in cold weather (job is inside with heating); remeasured the area and said they don't have enough time to do the job (1pm-6pm) for 24 steps, 4 landings & 4 stringers; so it was rescheduled for two days later. Different set of installers arrive, remeasured the area and said not enough carpet was loaded in the van. Rescheduled for the next day. Same thing happened the next day. I spoke with the manager of the installation **** who said they know how much carpet is needed to do the job and will schedule the installation ****. Installers arrive, remeasure and said not enough carpet was sent.The result of this circus is that I lost at least $1500 of rent from tenants that were supposed to move in.I don't understand how a business can operate like this. I will definitely tell the rest of the landlords on the block to stay away from Empire Today Carpeting.Empire Today, LLC
Date: 02/06/2025
*****, we always aim to deliver a great experience and are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use this feedback to improve and ensure this doesnt happen again.Review fromRosemary M
Date: 02/03/2025
5 starsRosemary M
Date: 02/03/2025
Very pleased with overall shopping experience. *****, our sales representative, was very knowledgeable and helpful on choosing our carpet.Empire Today, LLC
Date: 02/05/2025
********, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.