Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,158 Customer Reviews
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Review fromKevin N
Date: 03/10/2023
1 starKevin N
Date: 03/10/2023
Honestly these guys are the worst in the industry. They installed defective carpet in my house and even admitted to it. Its been 4 months of them trying to fix it and get an installer out. Its been nothing but one excuse after another. They offered me a full carpet replacement and keep sending 1/4 the carpet needed to do the replacement. Then I finally get an install date and the guy is 3 hours late to do the install. And hasnt even shown up yet. At this point I was told by the manager ********************* that this would be taken care of and to go ahead and move the furniture so Im sitting here with all of kids furniture moved into the other rooms and no installer in sight. Absolutely terrible customer service and absolutely terrible quality. I wouldnt recommend these guys to anyone for any project whatsoever. Save your money and go with someone else.
Empire Today, LLC
Date: 03/13/2023
*****, this is not how we like to do business, and we sincerely apologize for your experience. We hope we can turn this around for you. Weve located your account and will work closely with you to rectify this matter.Review fromWilliam P
Date: 03/09/2023
1 starWilliam P
Date: 03/09/2023
I informed Empire Today that the flooring in my home office was cracking and breaking for a third time, their response was exactly what I expected, that Empire will not stand behind their products!! I guess I should have expected that when this company was the cheapest, I would get what I paid for. I was never told after the floor was installed that I needed a chair pad at my desk, so after the last time I had the floor repaired, at my expense, because they told me that the requirement for the chair pad is in the warranty. I got a chair pad and went even further and purchased roller blade style wheels for my chair. To this last request, l was told that I needed to have a thicker chair pad. Again, just another way of not honoring their warranty. As for their warranty, it isnt worth the paper its printed on, and seeing as that it isnt printed, and only available online, should have been another red flag!! If I could, I would give this company negative stars as they are just going to take your money and run.Empire Today, LLC
Date: 03/10/2023
*******, we're disappointed to hear that you're unhappy. We understand that our team offered the best outcome possible. If you wish to move forward, you know where to reach us.Review fromMary S
Date: 03/09/2023
1 starMary S
Date: 03/09/2023
This is the worst company! BEWARE!!The rep. who came out, checked to make sure the material was in stock before I scheduled the install. So they were supposed to install my flooring on 3/6/23, that morning, I get an email at 8:00 am saying they rescheduled for 3/8/23. The day before, 3/7/23, I get a call saying, all the material is not in..once again! So they gave me a tentative date of 3/29/23. Three weeks later! No thanks, I'm not waiting, because its not a guaranteed date! So I canceled the order!Empire Today, LLC
Date: 03/13/2023
****, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request. If you continue to have questions or concerns, please get in touch with us at ********************************************************************Review fromAdam P
Date: 03/09/2023
1 starAdam P
Date: 03/09/2023
Absolute worst Flooring experience ever we were promised start date of 21 February 2023 they started the 22nd a day late. The process with the laminate flooring wasnt too bad except for the product so thin they had to drop my baseboards most an inch we were promised that this would be a day and a half project three contractors later as they came to do the kitchen in the bathrooms with LVT and grout. They put so much glue on the floor where I March 9 today and still have blue coming up out of the floor through the grout the all that flooded my bathroom with an older running toilet due to their negligence they were going to have to re-grout. We still have a date set but in the process of doing the carpet on the stairs they were short product and were supposed to be back out yesterday to get that done today they were supposed to do the lower stairs, but I have no acknowledgment of what time they will be showing up. Dont know when theyre going to regrout the bathroom.s in kitchen I have been working with ***** and he has been so nice and so has ***** but we cant seem to say we are going to do something and actually get it done and done right we are on two weeks now and my wife and I are literally infuriatedEmpire Today, LLC
Date: 03/10/2023
****, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Review fromBen Z
Date: 03/09/2023
1 starBen Z
Date: 03/09/2023
I had empire come out to give me a quote. After looking over 3 samples, two of which were terrible (obviously pushing me towards a product the company wanted sold), he gave me a quote for $7,100. I had a sample from ********** of a carpet I liked and he told me it was identical to his $7100 quote. I thought his quote was high, decided to call ********** for a comparison. With **********s most expensive pad, they came in at $4,000. I texted him they came in at $4,000 and there is no way Im paying $3,100 more for identical carpet. He said I will beat it so I allowed him to come back. When he came back he didnt try to sell me anything, he didnt discuss anything, he just acted like the sale was done. He then spent 1.5 hours nitpicking every aspect of the ********** contract to try and add more money back in. After 1.5 hours his manager agreed to match the price because they couldnt come up with a single reason to add more money. He then told me I had to sign the contract for $7,100, take out financing for the full amount, then they would send it off to corporate and it would all get changed. After attempting to sell me carpet for nearly double the price, spending 1.5 hours to try and talk me into more money when all he was supposed to be doing was beating the competition, there was no way I was going to sign a contract with the wrong price based on his word. Incredibly frustrated at this point I kicked him out. He then called me to mansplain that Empire wouldnt be a billion dollar company if they scammed people. Attempting to sell carpet at double the price to see if Im too stupid to get a second quote is definitely a scam. Call your manager to see if there is anything they can do to make the sale happen. The worst used car sales pitch Ive ever experienced. Then he has the gumption to come back, under the pretense of beating the competition, only to try and s**** me out of more money. Despicable, ********** has been a pleasure to work with!Empire Today, LLC
Date: 03/10/2023
***, we always aim to deliver a great experience and are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve.Review fromMelvin D
Date: 03/08/2023
1 starMelvin D
Date: 03/08/2023
THIS COMPANY **** WE HAVE TRYED TO GET THEM FIX THE CARPET ALL WE GET IS THE RUN AROUND PAYED GOOD MONEY FOR MY CARPET AND I WANT THE *** THING ***** FARE AS IM SAYING FIX THE **** THING **** A** WILL NOT DO IT. HELP ME PLEAS.Empire Today, LLC
Date: 03/15/2023
******, we hate to hear that your carpet/flooring has exposed issues. We want to investigate this further to see how we can help. Please email us with your contact info at ********************************************************************, and we'll get in touch with you as soon as we can.Empire Today, LLC
Date: 03/15/2023
******, we hate to hear that your carpet has exposed issues. We want to investigate this further to see how we can help. Please email us with your contact info at ********************************************************************, and we'll get in touch with you as soon as we can.Review fromRitchie M
Date: 03/08/2023
1 starRitchie M
Date: 03/08/2023
DO NOT USE EMPIRE TODAY. I had laminate flooring installed in 2020. Earlier this year, three planks of flooring separated. I called the customer service number (spoke w/*****) and was immediately informed that my installation warranty of one year had expired. Empire Today agreed to send an installed out for an inspection at my cost. I called the customer service number numerous times to schedule and date and time for the inspection to no avail. Today, I received a call (******) from Empire Today and was again informed that the one year installation warranty had expired. ****** informed me that the laminate flooring I had installed was no longer available and that an installer would be unable to make any repairs due to liability. I was told that the issue did not appear to be a manufacturer issue.Empire Today, LLC
Date: 03/09/2023
*******, we're disappointed to hear about your experience. If you still require assistance with anything else after speaking with our customer service team, please email us at ********************************************************************.Review fromTracy H
Date: 03/08/2023
1 starTracy H
Date: 03/08/2023
******** appeared to be knowledgeable but talked more about his side jobs than anything else. We paid him on the spot. He told us we had three days to cancel with a full refund. We cancelled the next day. Empire did not refund our money. We had to get our bank involved and it took 2 months to get our money back. I would steer anyone away.Empire Today, LLC
Date: 03/09/2023
*****, we always aim to deliver a great experience and are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve. Thank you.Review fromPatricia M.
Date: 03/07/2023
1 starPatricia M.
Date: 03/07/2023
Empire installed laminate tile flooring in my kitchen and 2 bathrooms, wood laminate in 2 bedrooms, living room and dining area. They installed carpet on my stairs and master bedroom closet. This was done November 2019. Every day when I look at my floors I am reminded how naive I was. Their commercials show installers in uniforms. My installers had regular clothing, they didnt look or act professional. The wood laminate doesnt look flush in some areas. In my living room there is a tuft of carpet between 2 of the slats. Surely they had to see that. My stairs look horrible. They put a hole in the drywall along the stairs. The carpet is coming unglued at the bottom. I complained to them at the time and nothing was done. I hate the floors and I wish I had never used them.Empire Today, LLC
Date: 03/08/2023
********, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you spoke with our customer service team and were provided with a solution. If you require further assistance, please let us know.Review fromDavid G
Date: 03/05/2023
1 starDavid G
Date: 03/05/2023
So far nothing but issues since install which was 2/28/23. Sales rep informed us the sheet vinyl was waterproof which we found out later it is not and that none of their sheet vinyl is waterproof. Rocks under the vinyl and gouges in flooring when installers moved furniture back. Told that they would only go to the front of the dishwasher, 1st time running after install and water leak all over which has caused that sheet vinyl to bubble up. Find out vinyl is over 6 inches under the dishwasher. Which means it was moved. Rep said that the installers would remove and replace the trim. Installers had no idea about that. They did do that but did not take as much time as should be done and pieces did get broken. We have 2 currently open requests in with customer service. Carpet and vinyl matched so in having to change the flooring will cause carpet matching issues. If asked today, I would never use them again.Empire Today, LLC
Date: 03/07/2023
*****, were so sorry to hear that your flooring concerns have not been addressed yet, and wed love to have the opportunity to fix this. Weve located your order, and well be in touch with you as soon as possible to resolve this.
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