Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,166 Customer Reviews
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Review fromKen J
Date: 12/26/2024
1 starKen J
Date: 12/26/2024
I wish I had done my research on Empire. NO STARS- They ran out of material on the installation, first bad sign. Then it took them 5 days to come out and finish. All this in November before Thanksgiving. The transition came up and it was like putting teeth to get them out. 12-23-24 the same transition came up again and Im playing phone tag with this company. I paid for the warranty but they just want your money!!!! Worst experience ever!!!!
Empire Today, LLC
Date: 12/30/2024
***, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Review fromJD J
Date: 12/23/2024
5 starsJD J
Date: 12/23/2024
The process was super easy and the customer service was top tier.Empire Today, LLC
Date: 12/26/2024
**, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.Review fromBarbara M
Date: 12/21/2024
1 starBarbara M
Date: 12/21/2024
Zero stars!!!! Empire Today Has charged me a lot of money for a crappy job done. First thing, they make you pay your second half before they will even start the job, not after they show you the results to see if you are satisfied. They just want to make sure they have their money. I Hired them to install laminate waterproof flooring throughout my house. The floors were done two years ago and they have already cracked or popped up in several spots. There are pieces that are coming off of the edges and there are some planks that are coming up completely. They went over the top of my original kitchen floor without leveling it first, and I know for sure it was not level to start with, and that is where most of the damage has occurred. In my hallway, the white quarter round that they put around the bottom of your molding is so unprofessionally done, They can’t miter the angles properly and match them up to look nice. I now have to pay someone else to rip up everything and redo the job the right way. I have steam radiators so I have the pipes that go through the floors to each of the radiators and they couldn’t even cut a nice circle around those, They are jagged, so jagged that I need to fill the gaps in with fireproof gap filler. Along the edges of the wall, there are many spots that don’t have any flooring because they didn’t know how to measure for the different angles so they just filled it in with clear caulk. They do it as fast as they can and they don’t care if the job is done right! I will NEVER EVER Recommend empire today To anyone!Empire Today, LLC
Date: 12/23/2024
*******, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. We've located your account and we'll be in touch with you soon to discuss this further.Review fromHolly C
Date: 12/21/2024
1 starHolly C
Date: 12/21/2024
Buyer Beware. This is a dishonest company that is selling an inferior product. I paid $7,500 for carpeting that doesn't match the sample that I picked out. The installers were awful. They left a huge mess of carpet fibers all over my lawn, put heavy furniture back in the wrong places, walked on my new carpet with wet boots, and there are seams in the middle of rooms and the hallway. It looks like they used remnants instead of room size carpet rolls. Empire's customer service is awful. I have left dozens of messages and nobody calls me back. I bought the protection plan, which is useless since it is nearly impossible to communicate with a supervisor who could actually approve service. So I am out thousands of dollars and have the wrong color carpet that looks like it was pieced together, and customer service will not return my calls.Empire Today, LLC
Date: 12/26/2024
*****, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. Weve located your account and will work closely with you to rectify this matter.Review fromana s
Date: 12/20/2024
5 starsana s
Date: 12/20/2024
In truth very surprised from sales to execution this was top tear service. Professional, knowledgeable and exceptional customer service. The best 24 hours process ever!!Empire Today, LLC
Date: 12/23/2024
***, thank you for taking the time to let us know how we did. Your satisfaction is our number one priority, and we're thrilled to know that we made beautiful new floors easy for you!Review fromLarry S
Date: 12/19/2024
5 starsLarry S
Date: 12/19/2024
***** a **** were great. Answered all our questions and made the process seamless. Looking forward to our installation.Empire Today, LLC
Date: 12/20/2024
*****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!Review fromLouie T
Date: 12/17/2024
1 starLouie T
Date: 12/17/2024
Empire is horrible - think twice before hiring this company. I hired empire for flooring on the downstairs of my home the sales **** *** ********** came out to my house did all the measurements examined all the furniture that I had in the three rooms that were going to be floored, including a propane heating stove on the first floor. The total cost of the job was $6300. I paid half of that for the deposit and the Installers came out in mid December to do the work. The crew that arrived consisted of three men only one barely spoke English. They did a horrible job. The job took two days to complete - on the first day we went out to dinner at 5 PM, the installers were still working. When we returned home at about 9 PM we found the front door opened, food left on the floor, open bottles of soda and the place was a mess. The next morning, a different crew arrived. I asked where the original crew was and the *** said they could not make it. I contacted the sales rep. ** never responded. These ***s were even worse than the first crew, they did a really bad job. They broke my propane heating stove, which I now have to have repaired. Some of the planking is coming up and they left the place a mess. I contacted Empire and received a call from ***** ******, this woman was extremely rude, unprofessional, and even though I sent her all the pictures she refused to accept responsibility that empire did a horrible job. I called my credit card company and stopped payment on half the amount of the job. My next step is to sue empire. Do not use them. They use migrant workers who do not speak English and it makes it so much more difficult to communicate.Empire Today, LLC
Date: 12/20/2024
*****, this is definitely not the experience we'd want you or any of our customers to have,and we would like to fix this. We've located your account and will be in touch with you soon to rectify this.Review fromdavid j
Date: 12/16/2024
1 stardavid j
Date: 12/16/2024
they are horrible. bad liars too.rescheduled my installation with 54 different excuses ended up with no carpet but have a credit card from well's fargo, who also are horrible. that i can not cancelEmpire Today, LLC
Date: 12/17/2024
*****, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request.If you continue to have questions or concerns, please get in touch with us at *********************************************************************************************************************.Review fromPatricia J
Date: 12/16/2024
5 starsPatricia J
Date: 12/16/2024
**** was absolutely exceptional!She did an excellent job at explaining the material and the best option for us.She was God sent!Empire Today, LLC
Date: 12/17/2024
********, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!Review fromCarmen M
Date: 12/13/2024
1 starCarmen M
Date: 12/13/2024
DO NOT HIRE EMPIRE !!We had tile floors installed, a crew that did not know what they were doing, no supervisor checking their work. Grout is coming out all over contact the company and they are charging me $225 to fix their work . Very unprofessional, dirty. I dont understand why this company is still in business if there are so many complaints about them.I would give them ZERO stars AGAIN DO NOT HIRE EMPIREEmpire Today, LLC
Date: 12/16/2024
******, we're disappointed to hear that you're unhappy. We understand that our team offered the best outcome possible. If you would like to move forward, please let us know.
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