Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,158 Customer Reviews
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Review fromMackela M
Date: 08/03/2024
1 starMackela M
Date: 08/03/2024
Purchased LVP June of 2021 and new carpet Dec 2021 by this company. Both services i got their extended warranty. Installation went well.. but , Not even 2 yrs in and my LVP starts lifting. Called to file a claim and was later told that my claim was denied. No one never even called me or came to look at my floors but denied my claim. How crazy. Fast forward to 8/2024, i called because 2 of my planks are cracking and its supposed to be covered under my extended plan. **** tells me that my extended plan has expired. How? When I purchased a 5 yr plan.. she says it was only 3 yrs (very misleading info) and if I wanted to get my floor Fixed, they can send someone out for $150 and then ill be responsible for repairs.. HOW CRAZY IS THIS???? Between both installs, i spent almost 12k and cant even get the extended services plan i paid for, for my LVP. This is a horrible experience and will definitely not be using this company again. Now I'm left with lifting planks in my kitchen and 2 cracked planks that ill have to pay out of pocket to fix. Extended service plan is a joke. Shop elsewhere.
Empire Today, LLC
Date: 08/05/2024
*******, we're disappointed to hear that you're unhappy. We understand that our team offered the best outcome possible. If you would like to move forward, please let us know.Review fromDavid W
Date: 08/03/2024
5 starsDavid W
Date: 08/03/2024
The sale represents discussions between the company and product was great and how the installation process worksEmpire Today, LLC
Date: 08/05/2024
*****, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.Review fromEmily B
Date: 08/02/2024
5 starsEmily B
Date: 08/02/2024
******* was extremely knowledgeable and gave me all the information I needed and didnt pressure me to buy same day! Will 100% be using Empire Today for any flooring needs!Empire Today, LLC
Date: 08/05/2024
*****, we strive for excellence! Thanks for your positive feedback about your sales appointment.We're excited to work with you, and please let us know if we can be of further assistance.Review fromDominic J
Date: 08/02/2024
5 starsDominic J
Date: 08/02/2024
****, our rep that came to give us our in home estimate was fantastic and thorough. Very pleasant experience. Highly recommend and would use again.Empire Today, LLC
Date: 08/05/2024
*******, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!Review fromJudy J
Date: 08/02/2024
5 starsJudy J
Date: 08/02/2024
I am very pleased with the sales person and the excellent turn around of the installation of my hardwood floors. My home looks so beautiful. What a great difference! I am glad to be part of the Empire family. You go Empire, I am pleased with your product.Empire Today, LLC
Date: 08/05/2024
****, thank you for taking the time to let us know how we did. Your satisfaction is our number one priority, and we're thrilled to know that we made beautiful new floors easy for you!Review fromTamie H
Date: 08/01/2024
2 starsTamie H
Date: 08/01/2024
I want to warn people about my husbands and my experience with Empire Today as we recently had an unacceptable experience with them.Recently my husband had some medical issues that put him in the hospital several times. One of the issues was in internal stomach bleed so much that he was throwing up a lot of blood on our bedroom carpet. I called for an ambulance and followed it to the hospital. When I got home, there was quite a mess on the carpet. I couldnt clean all the blood off of it. We talked and decided to pull the carpet and lay down tile.Again, I want to emphasize that my husband was hospitalized with both gastronomic bleeding and heart problems. Double checking that I received the correct tile that I had ordered was not top on my priority list. As my husband ended up back in the hospital the first day of installation. After things had settled down with my husband and he came home, I noticed that the box was a different tile than what I had ordered. I had ordered Riverbank Natural Driftwood received Mohawk Natural Forest.Realizing that I received the wrong Tile after all the hospital visits, I reached out to Empire Today after things had settled down. I called customer service 4 times. The first time I was told I would hear from someone within 3 to 5 business days. A week went by so I called for a second, and third time. I was told I would hear something from the manager within 24 hours that did not happen. I called a fourth time they gave me to someone else who said if I didnt hear anything by Friday morning to call him directly and he gave me his number thank you for that! An hour or so later, the manager called me and explained that I had signed pre-laying down paperwork and finish the job paperwork stating that it was the correct tile and the job was completed. This is definitely true, but I want people to know to make sure they double check before they sign anything no matter what your circumstances at home might be.Empire Today, LLC
Date: 08/02/2024
*****, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We take your feedback seriously and will treat this as a learning experience. After all, there is always room for improvement, and we hope this does not happen again.Review fromTara M
Date: 08/01/2024
5 starsTara M
Date: 08/01/2024
Everything went very well when choosing a carpet for my daughters college houseEmpire Today, LLC
Date: 08/02/2024
****, thats wonderful to hear! Were always striving to provide our customers with world-class service and are happy to learn of your experience. Thanks for the review!Review fromSandee R
Date: 08/01/2024
4 starsSandee R
Date: 08/01/2024
Presentation was very informative and interesting. I only wish I could afford new flooring but not unless I win the lottery!!Empire Today, LLC
Date: 08/02/2024
******, providing exceptional customer service is our number one priority, and we appreciate your feedback!Review fromGayle W
Date: 07/30/2024
5 starsGayle W
Date: 07/30/2024
My salesman was very polite and patient with me.He went over and beyond to help me with my carpeting project and getting me the best deal. Looking forward to seeing my new carpet next week!Empire Today, LLC
Date: 07/31/2024
*****, it's wonderful that you're so enthusiastic! We can't wait to hear about the finished product!Review fromelizabethhofer
Date: 07/30/2024
1 starelizabethhofer
Date: 07/30/2024
I purchased ceramic tile and engineered engineered hardwood flooring April 2024. I have had nothing but trouble with the ceramic tile for one it has continuously kept separating from the backer board/pin holes in grout . It started 3-4 days after the ceramic tile was installed I called for a service request in 3 months time Empire came out installed/fixed ***** tiles over 5 service visits I was told not to call anymore I had too many service requests.. Then I had to hire outside help to come in to replace 4 tiles and now I have a additional 16 tiles that are needing repair. I have had a contractor come out for my bathroom because we had 1955 wet walls that needed to he addressed and he said the tiles are not straight, and if ceramic tiles are laid properly they should be down for life. He said it would take a week just for the kitchen but Empire's Crew managed to do my kitchen and two bathrooms in 2 days while they walked all over the wet tiles and even placed furniture on it. It's been a nightmare and this contractor said this flooring will never be right sadly. It really saddens me that I spent 17 grand on this and was even contacted by a check company claiming I had not paid the bill when it was paid in full, we had to stay in the vehicles for a week while the engineered hardwood and ceramic tile was installed. I called yesterday and was given a reference number after I told Empire what the contractor told me to only be told someone would contact me in 1-3 business days it seems to be the standard just give a reference number and say 1-3 business days but no real resolution to the problem. My counter top suffered damage in 2 areas and I had a broken fan with ruts in the yard. I fixed the ceiling fan with a new one. Please hire contractors who know how to install ceramic tile as the customers are paying the ultimate price..Empire Today, LLC
Date: 07/31/2024
*********, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.
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