Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,156 Customer Reviews
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Review fromCynthia T
Date: 07/13/2024
5 starsCynthia T
Date: 07/13/2024
It was a very professional job in all from the salesman to the installation. The salesman was patient kind knowledgeable courteous and offered suggestions according to my needs. The installers arrived on time and worked diligently until the job was done. The installers were very patient kind courteous knowledgeable and very professional. I was able to understand them well also. They took their time with the installation, doing a magnificent job. They were very meticulous in the details needed to complete my installation in an excellent manner. I appreciate the service received from all people involved with my job.
Empire Today, LLC
Date: 07/15/2024
*******, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience with Empire Today!Review fromPam S
Date: 07/13/2024
5 starsPam S
Date: 07/13/2024
The gentleman was very nice and courteous.He explained everything to me.Empire Today, LLC
Date: 07/15/2024
***, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!Review fromLeaf T
Date: 07/12/2024
5 starsLeaf T
Date: 07/12/2024
Price was much better than the big stores, and the service experience was highly communicative, prompt, and seamless. The outcome was perfect - room looks wonderful.Empire Today, LLC
Date: 07/15/2024
We just love hearing this! After all, home is where the heart is! We cant wait to work with you on your next project, and we promise to keep providing you with top notch service.Review fromLee T
Date: 07/12/2024
5 starsLee T
Date: 07/12/2024
On time, courteous and did a very nice job. Would use Empire againEmpire Today, LLC
Date: 07/15/2024
***, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.Review fromKay W
Date: 07/12/2024
3 starsKay W
Date: 07/12/2024
First to let you know, the representative was very nice, very respectful and extremely empathetic to my concern. However, very overpriced for a half of room. And how ***** has made things simply overbearing in price. If people are experiencing lack of financial compensation because of Covid, why would company such as yourself go up on price to this magnitude?Empire Today, LLC
Date: 07/15/2024
***, we hate the idea of racking up bills for our clients, so instead, we offer an all-inclusive, customizable rate for you. We regret that your experience did not meet your expectations. Thank you for your feedback.Review fromNisha V
Date: 07/12/2024
1 starNisha V
Date: 07/12/2024
We had a horrible experience with the rep that came to our house. The next day an inside sales representative caller to get my feedback, took it and said theyd call me back with ***** minutes with a solution. It is now day 4 from that call and I have yet to hear back. I am BEYOND disappointed in the way this nationally raved about business has handled the whole process.Empire Today, LLC
Date: 07/15/2024
*****,you have every right to feel frustrated having received no response. We are so sorry for this and would like to fix it. We've located your account, and we'll be in touch with you soon to resolve this.Review fromFrank G
Date: 07/11/2024
5 starsFrank G
Date: 07/11/2024
Great job from sales to installation. Installer did an excellent job and the salesperson was outstandingEmpire Today, LLC
Date: 07/12/2024
*****, thank you for taking the time to let us know how we did.Your satisfaction is our number one priority, and we're thrilled to know that we made beautiful new floors easy for you!Review fromDarlene C
Date: 07/11/2024
5 starsDarlene C
Date: 07/11/2024
Very good service. Thank you ********************* for the recommendation.Empire Today, LLC
Date: 07/12/2024
*******, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.Review fromAnna J
Date: 07/11/2024
5 starsAnna J
Date: 07/11/2024
Our experience with empire was wonderful from beginning to end. From the salesperson who came to our home to discuss our options with us, to the installers who were so respectful and professional in our home. I would definitely do it again, and would recommend easily.Empire Today, LLC
Date: 07/12/2024
****, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review fromRobert B
Date: 07/11/2024
1 starRobert B
Date: 07/11/2024
HORRIBLE Experience. My rental needed new carpets. Scheduled for middle of June. 3 people show up on the appointment day, and within 15 minutes complain that the smell of the carpets was making them uncomfortable and leave the job site. The company then proceeds to cancel the contract making me have to find other contractors. Empire out of the blue says they will come back in giving me a 400 dollar credit. Okay even though they have put me through ****, I'll try them again. Today they come in and rip up the carpet to find out that the financing that was already approved, was canceled. Then I was told that part of the original diagram didn't include the hallway to which I asked how much and they try to tack another $1700 when the 3 rooms were already charged $8400. Finally they leave because the truck didn't have the supplies needed to do the transitions so they can't finish the project and try to schedule another day. I'm canceling everything and want a full refund. They can't keep track of payments, can't seem to diagram everything needed, and when supplying the employees to do a job, they are missing parts. DO NOT USE THEM, They are useless, and deserve to go out of business.Empire Today, LLC
Date: 07/12/2024
******, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.
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