Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,166 Customer Reviews
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Review fromCindy D
Date: 05/23/2025
5 starsCindy D
Date: 05/23/2025
***** was knowledgeable and very easy to work with. He is an excellent professional. Highly recommended.
Empire Today, LLC
Date: 05/27/2025
*****, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review fromSteven E C
Date: 05/23/2025
2 starsSteven E C
Date: 05/23/2025
We have been trying to contact Empire floors for the past seven months or more. We had the entire first floor in a one-story house installed with 2 bathrooms on March 13, 2024, for $12,000 and the warranty. The floors buckling and puffing up in the middle of our entryway and around our kitchen island and down the hallway and fireplace. The large sections of the floor are bubbled up and you must step on them to make it go down to avoid tripping, bubble repaired. August 9, 2024, we sent them pictures of the floor still shifting and moving in the same area's They replied on August 10. They came to inspect August 16. 2024. Finally, the first part of March 2025, the representative name Al, contacted us from the August inspection. they sent someone, who came to the home looked at the floors. He made an appointment to fix the floors. Appointment was set for March 25,2025.Tuesday March 25, 2025, at 3:49 PM this is ****** on Indian mound Rd. we had an appointment today for your installers to come and fix the floor no one showed up. March 28th 8:57 AM this is ****** again, I just tried to call you. Your voice mail is full so I cannot leave a message again. We had an appointment for March 25th which was Tuesday no one called, no one showed up, so I guess I will try to find somebody else to talk to. We received a call; Wednesday April 2nd apologies I was out of the office I can reschedule. No, I put a call into customer service. I do not like the way this process is going. I was told that someone was going to call me about this situation. We have contacted Empire several times a month and got the same answers and no one returns our calls. That is a lot to pay for bad service. We decided to file a complaint. We have contacted Empire several times a month and got the same answers and no one returns our calls. That is a lot to pay for bad service. We decided to file a complaint. Terrible installation, terrible quality customer service, would not recommend too anyone.Empire Today, LLC
Date: 05/27/2025
******, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. Weve located your account and will work closely with you to rectify this matter.Review fromHerb H.
Date: 05/22/2025
1 starPoor Installation Complaint:I hired Empire Today Flooring to install new flooring in my home. Since the initial installation, the flooring has made persistent popping noises when walked on. I have contacted the company multiple times, and their team has been out to assess and attempt to fix the issue. Unfortunately, despite these repeated visits, the problem has not been resolved.This ongoing issue has caused significant frustration and inconvenience. I expected a professionally installed floor that would function properly and quietly. I am seeking a final, lasting resolution to this problem whether that means a full reinstallation or a refund if the problem cannot be fixed properly. May 30, 2024 Flooring installation was completed by Empire Today. The initial walkthrough appeared satisfactory at first glance.Within Days of Installation (Early June 2024) I began noticing loud popping sounds coming from various areas of the flooring when walked on. I contacted Empire Today to report the issue.A technician was dispatched. I was told the issue was likely due to minor settling or expansion and should resolve with time. Technicians trying to say that problems are due to humidity in the *******'s been almost a year and nothings changed.Same technician was despatched to address the issue. His attempt to repair the issue failed.Another technician was sent out, who confirmed that the noise remained. No action taken.I have continued to report the issue, with repeated service calls. Last conversation with the office they indicated that they want attempt to address this again. The floor continues to pop and make noise, especially in high-traffic areas. After nearly a year, the issue has not been resolved. Despite multiple technician visits and assurances from Empire Today, the flooring continues to make loud, disruptive sounds when walked on. The issue affects my quality of life and raises concerns about the quality of the installation and materials used.Review fromMarianne R
Date: 05/21/2025
5 starsMarianne R
Date: 05/21/2025
Guys were very professional and organized and did a thorough job, very time efficient. Neat , clean and careful too very pleased with the job.Empire Today, LLC
Date: 05/22/2025
********, your home deserves nothing but the best! Please let us know if you ever need anything. Your home is our happiness.Review fromLeticia V
Date: 05/20/2025
1 starLeticia V
Date: 05/20/2025
Elderly be aware. Empire Today was trying to scam us!I would have given them a 0 if that was an option.Prior to our appointment on May 15, 2025 we received a call reminding us of our appointment and the young lady asked if all the decision makers were going to be there? I felt like if we were going to buy a timeshare. On May 15, 2025 the sales person ***** was showing us the product after a lengthy getting to know each other conversation. This was a little bit annoying. We were looking to add *** (Luxury Vinyl Plank) to our manufactured home. ***** was pushing their 45% laminate sale but we liked the *** better plus the laminate is of lower quality. We had already been to two other flooring companies and obtained pricing and signed the contract with Empire because of their service plan. We scheduled for installation on Saturday May 17, 2025.On Friday May 16, 1025, I get a call from ***** stating that the manufacturer of the *** is recommending NOT to install the *** on our manufactured home. And he again tried to push the laminate for the same price. I did my research and *** is one of the flooring that it is recommended to install in manufactured homes. I told him that we signed a contract for *** and I did NOT like him switching the contract to a cheaper product for the same price. We decided to cancel the contract because Empire was very cheesy and I feel that they were trying to take advantage of an elderly and middle aged females by changing the contract without our consent.I would not recommend this company to anyone.Shame on you Empire!Empire Today, LLC
Date: 05/22/2025
*******, thank you for sharing your concerns. Were sorry to hear that your experience did not meet expectations, and we understand why you wouldnt recommend us based on this. Please know that were taking your feedback seriously and using it to improve. Were always striving to be better, and we hope to have the chance to show you a better experience in the future.Review fromAnthony o
Date: 05/20/2025
1 starAnthony o
Date: 05/20/2025
I had a carpet project at my home in ********* and contacted Empire Today for the job. They initially sent an agent to take measurements, but the agent missed an area about the size of a staircase.Before finalizing the deal, I called their customer service to report that an area about the size of a staircase had been missed during the initial measurements. I explained that I wanted it included to avoid having a mismatched carpet. The agent assured me it won't be a problem and said they would take care of it, especially since it was just a small piece of carpet that needed to be added. The carpet was installed on May 20, 2025. When we inspected the work, we noticed that the exact area I have previously raised concerns about was still not done. I called the install directly, but he brushed me off. I then contacted Empire Today's customer service, and they asked me to send a photo of the unfinished section. On May 20, 2025, I received a call from them stating they couldn't complete the job because it would cost them $400. It's clear that this company only cares about getting paid, with little regard for customer satisfaction. I paid a total of $3,732.22 to have carpet installed in three bedrooms and one living room. Before they even scheduled the appointment, I was required to make an initial payment of $1,866.11. Then, on the day of installation, I had to pay the remaining balance of $1,866.11 before they even began the work. This is by far the worst company I've ever dealt with. In hindsight, I believe I would have been better off going with ****** or **********.Empire Today, LLC
Date: 05/22/2025
*******, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.Review fromFrancisco C
Date: 05/20/2025
1 starFrancisco C
Date: 05/20/2025
I deeply regret choosing Empire Today for my flooring installation. Our experience has been a nightmare. We had floors installed in November 2024, and as of May 2025, the issues remain unresolved. Communication has been a constant struggle. Despite sending photos of damages, technicians show up without enough materials, wasting our time. Weve missed work repeatedly for repairs that never get completed.Their claim of professional installers is misleading. Subcontractors arrived looking unprofessional, left walls stained with concrete, and made a mess. The master bathroom floor, replaced once, failed again within a month. Even dealing with their legal contact led to empty promises and false claims of us refusing service.They have no respect for schedules, arriving late and attempting to work until midnight without notice. Our initial installation stretched until 10:00 p.m. for two nights, and the final visit was another wasted day because the technician refused to work without further approval, event though this repair was scheduled two weeks prior and with the list and approvals of what needed to be replaced. Empire Todays poor service, terrible communication, and unprofessional crews make them a company I cannot recommend.Empire Today, LLC
Date: 05/21/2025
Francisco, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Review fromChong H
Date: 05/19/2025
5 starsChong H
Date: 05/19/2025
I had JN for flooring consultation from Empire- today for carpet change. He was puntual,very helpful,courteous,knowledgeable for his work and explained in the difference between carpets with large selections of samples. It made me easier to make decision for my needs. Appreciated his help. Carpets will be installing in a week and I am going to review again after installing completed.Empire Today, LLC
Date: 05/20/2025
*****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!Review fromRobert M
Date: 05/19/2025
5 starsRobert M
Date: 05/19/2025
3 installers showed up at my house at 8:30am by 12:30 pm they installed carpets in 1big bedroom and 2 smaller ones they moved a lot of furniture and replaced every piece in their exact spots. I was amazed how efficient they were and fast. I would truly recommend them to anyone Ive used empire a few times in the past and have never been disappointedEmpire Today, LLC
Date: 05/20/2025
******, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and we are pleased to hear that you enjoyed your experience with Empire Today!Review fromMichael C
Date: 05/19/2025
5 starsMichael C
Date: 05/19/2025
10 out of 10. Very accessible and relatable. Answered all of our concerns.Empire Today, LLC
Date: 05/19/2025
*******, we're thrilled to hear that we made installing beautiful new floors easy for you! Thank you for taking the time to share your experience.
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