Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,166 Customer Reviews
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Review fromJason C
Date: 04/21/2025
5 starsJason C
Date: 04/21/2025
I haven't had my floors installed yet. But so far the process as been seamless. The ***************** showed up on time with tons of samples. He did a great job explaining the process and different floor types, professionally measured with a lazer and priced the job accurately. We chose the Deerfield enginered Hardwood. We are looking foward to having our new floors installed.
Empire Today, LLC
Date: 04/22/2025
*****, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!Review fromAlvin M
Date: 04/17/2025
2 starsAlvin M
Date: 04/17/2025
The entire experience was not bad which is why I am rating a "2". The person showing the carpet was very pleasant and really wanted to help us. The person on the phone that the consultant called was awesome because she was able to give us some discounts. The carpet installation date was scheduled within 2 weeks which was great. We ordered a pattern carpet for our 30X20 room where we have a lot of family parties and a lot of traffic flows through however, we did ask for a quote for entire house because I wanted to get the rest done within the next several months since carpet has gotten pricy since the last time, I got floors done. The installers came on a Saturday, and they were very nice and professional. They brought the carpet in which was very nice but when they brought the padding in, I noticed that it was not the one that I ordered. I wanted the one with plastic on it that was to help with spills because like I said earlier this room was for our family parties and a lot of people will be utilizing this room. The nice installers told me that they could come back tomorrow with the correct product, and I was just fine with that. He came back in after making a call to his supervisor and the supervisor told me that if they did this then I would have to sign a waiver, and it would void the warranty of the carpet because this padding was the only padding that the manufacturer allows with the carpet. That should have been relayed to me before the installation day. I felt that I had no choice but to let them install it because I needed the warranty. I called Empire and after going back and forth with them, they would only give me the difference between the price of the padding and refused to do anything for me because I will have to live with the product that I did not want. With that said, I will not be spending my hard-earned money on the rest of the house with Empire. I feel like once they got my money, they did not care what happened next.Empire Today, LLC
Date: 04/21/2025
*****, we always aim to deliver a great experience and are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use this feedback to improve and ensure this doesnt happen again.Review fromAnna H
Date: 04/16/2025
1 starAnna H
Date: 04/16/2025
Empire knew I had a half round fireplace and put the floor down and didnt put the trim. The installer said someone would call me but nobody did. The salesman said any problem call **** ****** he gave me a one eight hundred number . Nobody ever helps me with this problem . I wish someone would call me.Empire Today, LLC
Date: 04/17/2025
****, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.Review fromBetty R
Date: 04/16/2025
5 starsBetty R
Date: 04/16/2025
***** ****** as excellent, he gave us options and advised the best solution for our needs. He was personable and very courteous. He was exceptional!Empire Today, LLC
Date: 04/17/2025
*****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!Review fromJeffrey P
Date: 04/12/2025
1 starJeffrey P
Date: 04/12/2025
My wife and had them install carpet in our stairwell to our finished basement and they left gaps between the stairs and the wall that were not there before their installation!!! I can now put 3/4 of my hand into the gaps I contacted Empire and they stated it was my problem now!!! I would not recommend them to anyone as they DO NOT BACK UP THEIR WORK!!! THEIR CUSTOMER SERVICE WAS EXTREMELY INDIFFERENT AND THEY SAID IT WAS NOW OUR PROBLEM NOT THEIRS!!! They created the problem now we have to fix their s**** up!!!Empire Today, LLC
Date: 04/15/2025
****, we take your concerns seriously and regret to hear that youre unsatisfied. We understand that you are currently working with our customer service team to resolve your concerns. Please let us know if you still need assistance with anything else.Review fromNatasha W
Date: 04/11/2025
3 starsNatasha W
Date: 04/11/2025
It was great that they were available within 24 hours and willing to do the work quickly too.. within 48 hours. Great they will help move furniture. Kind and prompt representative. What I didnt like was that when I wanted to consider the expensive quote with my partner and then confirm an answer it seemed frowned upon. Me making a decision about an expense over 3000 shouldnt feel forced. That alone made us realize it wasnt the company for us.Empire Today, LLC
Date: 04/15/2025
*******, we hate the idea of racking up bills for our clients, so instead, we offer an all-inclusive, customizable rate for you. We regret that your experience did not meet your expectations. Thank you for your feedback.Review fromAdam H
Date: 04/11/2025
5 starsAdam H
Date: 04/11/2025
We had a very well done and professional experience with Steve.Empire Today, LLC
Date: 04/11/2025
****, we're happy to hear that your experience was a positive one. Enjoy the new look and feel of your home.Review fromMichelle H
Date: 04/09/2025
1 starMichelle H
Date: 04/09/2025
I had my kitchen and basement floor done in vinyl. The installer left thousands of bubbles in the vinyl and said they would dissolve in a few days. Two weeks later they are still there. I called the complaint line twice and was put on hold for over 90 minutes before they hung up on me. Never would have used them if I knew they third party their installers. So disappointing and unprofessional to even fix their poor installation and customer service. BUYER BEWARE!!Empire Today, LLC
Date: 04/10/2025
********, this is not the experience that we wish for our customers and we sincerely apologize for your experience. We've located your order and we'll be in touch with you soon.Review fromRafael F
Date: 04/09/2025
5 starsRafael F
Date: 04/09/2025
Their clear communication, prompt follow-up, and genuine enthusiasm made decision-making easy and stress-free. I highly recommend Empire Today to anyone seeking a knowledgeable, attentive consultant for their flooring project.Empire Today, LLC
Date: 04/10/2025
******, we're thrilled to hear that your experience was a positive one. Enjoy the new look and feel of your home.Review fromAna V
Date: 04/08/2025
1 starAna V
Date: 04/08/2025
Do not buy floors from them. A month after instalation we started having problems with the joints of the laminate floor. 3 months after 80% of the floor is coming up. Came to the house, the person told us it was bad installation, they said they will get back to us. A month after, I keep calling, they said they were going to call us back and nothing. Not only is under the regular guarantee but I also bought the extended guarantee. Real bad custumer serviceEmpire Today, LLC
Date: 04/09/2025
***, This is not the experience that we wish for our customers to experience, and we sincerely apologize for the inconvenience. Were looking into your concerns and will be in touch with you soon to start working on a resolution.
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