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Business Profile

New Car Dealers

Castle Automotive Group

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Castle Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Castle Automotive Group has 15 locations, listed below.

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    Customer Review Ratings

    3.69

    Average of 52 Customer Reviews

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    Review Details

    • Evelyn W

      Date: 09/16/2024

      Service was efficient. The staff was very professional. The service staff discovered that I had a free oil change on file so my service was no charge!

    • Cade M

      Date: 09/11/2024

      Our sales guy was so amazing and very friendly and felt like family. He helped my son get his first new car. He did not try to sell us something that was more money he listened to my son on how much he can afford.  

    • Ted S

      Date: 09/09/2024

      Very happy with our experience. They made the purchase quite easy.

    • Frank P

      Date: 09/08/2024

      On 7-24-2024 I purchased a used 2018 Chevrolet Trax vehicle from CASTLE MOTORS OF ****************** in *******, **. Included in their online listing of this vehicle was a CARFAX Vehicle History Report that included, among several other services supposedly performed by CASTLE on 6-27-2024, "Battery Replaced." While replacing the battery myself, which went dead, barely more than three weeks after I bought the vehicle, I noticed that the dead battery (AC Delco) had the black label sticker on it, indicating that it was the original battery installed by the manufacturer at the factory when the car was built in 2017 or 2018. Appearing to me to be somewhat more than just an honest mistake, I rather suspected that CASTLE MOTORS may have deliberately falsified the CARFAX Vehicle History Report, at least in regard to replacing the battery on 6/27/2024, ostensibly to make the vehicle appear more attractive to potential buyers. This leads me to believe that this dealer cannot be trusted. BUYER BEWARE!

    • Tom M

      Date: 09/08/2024

      I have been having my vehicles serviced here for years. They have been great. I had somewhat of an issue with my last visit and spoke to ** the Service Director. He immediately addressed all concerns including an issue that appeared to be not related to their workmanship. Thank you ** and I will always continue to use and refer your service center.

    • William W

      Date: 08/29/2024

      Castle ******* has been great to work with. They are currently handling a ***** Engine problem with our 2017 ******* Tucson, and doing an excellent job with *******. When ready we will definitely purchase another ******* from Castle *******. Their word is solid!!! From the excellent Service **** of ****** and ****** and *****, Service Manager to their top notch Mechanics, I highly recommend them Bill ******.  

    • Michael C

      Date: 08/12/2024

      I've always had wonderful customer service with ********************** VW in **********. The service has always been timely and the service representatives do great work at communicating expectations, cost, and are very accommodating. I would recommend their service to everyone and will continue to use them in the future.    

    • David W

      Date: 08/12/2024

      Nice service and extremely friendly, highly recommended, my car will go back for its next oil change there.  

    • Michael A

      Date: 08/02/2024

      Great service from ******. He found me an open office so I could work while I waited for my car. Outstanding service washed car before I left. Please let ****** know how happy I was with his service. I will only go to castle for now on.

    • John C H

      Date: 07/12/2024

      A great Chevrolet dealership. Friendly people, no pressure and the staff is very knowledgeable. 

    Castle Automotive Group is BBB Accredited.

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