Reviews

This profile includes reviews for Ed Napleton Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ed Napleton Automotive Group has 55 locations, listed below.

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  Ed Napleton Automotive Group

  1 Oakbrook Terrace Ste 600 Oakbrook Terrace, IL 60181-4485

  
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  Napleton's Collision Center of Wyoming Valley

  2150 Sans Souci Pkwy Wilkes Barre, PA 18706

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  Hyundai of Carmel

  4200 E 96th St Indianapolis, IN 46240

  
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  Napleton KIA of Fishers

  13417 Britton Park Rd Fishers, IN 46038

  
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  Napleton's Italian Import of Indianapolis

  4180 E 96th St Indianapolis, IN 46240

  

Review Details

• Review fromCarol M

  Date: 11/29/2022

  1 star
  I purchased a brand new 2022 Kia ******* on 10/22/22 and three days later on (10/25/22) the car started to have problems with power, i wrote it off as a driver mistake (touch a button or something). The car al of a sudden started to slow down as i was driving into work. Saturday 10/29/22 again as i am driving with my 9 month old grandson to the grocery store, I slow down at a speed bump and, as i tried to accelerate the car would not speed up and completely shut down I parked the car and turned it off and restarted the vehicle and continue. On 10/31/22 as i was reversing the car on my parking space again the car started to have all the warning lights turned on and alarms going off inside of the car, parked the car turned it off and it would not turn back on and all the warning lights were on and beeping stating i was not on park, inclined parking, engine light, oil light and many more. Had the car picked up and taken to dealership and the car has been there since 10/31/22 and to this day no one knows what is wrong with the car other then according to Service Tech ******, the car has a major Electrical issue that *** has to take care of. At this point I am a consumer that is very unhappy and dissatisfied with the lack of care and, empathy in this matter. I am almost at my first payment and I don't have the car that I purchased. Not only is this a major inconvenience for me but, also a major safety concern. A solution or retribution is not even an option at this point when the dealership ignores your calls or text.

• Review fromLinda L

  Date: 11/13/2022

  1 star
  I have written a letter to ********************* the *** of Volkswagon Group of ******* in March 2022. As of the date of this letter to the ***, I had brought my car to Napletons 6 times within a 7 month period. No one should have to bring a car in this many times. No one even goes to the doctor this many times unless they are terminal! I now have a car that is sitting in my driveway that is undrivable and I am still paying for it! I want some restitution from Volkswagon! On January 18th, 2022 I brought my car back to Napletons because the check engine light was on AGAIN as well as the *** light. This time they told me that it was the intake fuel pump, the timing chain kit and the fuel pump control module. The intake fuel pump was replaced in November 2021. The fuel pump control module was not covered by my warranty so my cost for this repair was $679.26. Now I know why they have financing options with ******, because the Volkswagons are always in the repair shop! Even the courtesy drivers, that they have at Volkswagon told me that they are a lot busier here than they were at ****** because ******s are so much more reliable!!! After that repair, I had to bring it back 3 more times within 3 months. On May 9th, 2022, I was driving on a local busy road and the car started slowing down and then stopped. It would not turn over. I had it towed to another auto repair shop that specializes in Volkswagons. They found that the timing chain and skipped two teeth and caused the engine to seize. I have lost ALL FAITH IN NAPLETONS AND THE ***** OF COMPETENCY IN THEIR SERVICE! Even the tech support at Volkswagon could not solve my problem. By the way, the *** light which is the **************** Control was invented by **********, yet they were not able to figure out why the *** light and the check engine light kept coming on! MY ADVISE:DO NOT BUY A VOLKSWAGON!!!! DO NOT TAKE YOUR CAR TO NAPLETONS BECAUSE AS YOU SEE BY THIS REVIEW, THEY CANNOT FIX THIS PROBLEM!!!!

• Review fromAnastasia E

  Date: 11/07/2022

  1 star
  So dissatisfied and disappointed. The worst service and a total rip off. Have to wait for 2 weeks for your service appointment, Then they spend 2 days doing diagnostics and recommended repairs but issue with car is not resolved, but they are quick to charge you a lot of money. Spent over $4500 on the car in the last 4 months. The more money I spend the more issues I seem to have. Shady business.

• Review fromAdam H

  Date: 11/05/2022

  1 star
  The worst customer service I have ever experienced. Brought a vehicle for a sound problem, didn't fix it. Brought back in and was told they didn't know how to fix it and needed help from *** **** line. 4 weeks later not a peep from them despite dozens of calls and messages left. Finally got the service manager, he said he would make sure they took care of problem and setup a day to bring it in. 2 days later after bringing it in without communicating with me at all I had to get a ride to dealership to be told they didn't have the right ****s in and nothing had been done. Don't go there for any reason, drive a little further and goto a different *** if you need a *** *********************** it's not worth the wasted time and frustration. 3 months later I have zero resolution with my car's problem.

• Review fromMeg P

  Date: 11/03/2022

  1 star
  This place is the worst of the worst! We saw a car online, listed at 29K, i called and confirmed the price over the phone. We drove there looked at the car. The salesman gave us a paper that detailed that the actual price after what they called market adjustments and repairs was over 37k. The sales manager stated, the company has to put a price on a car as soon as they get a car, so that was just a made up price. They then offer an interest rate before pulling our credit, after an hour wait the finance guys says he would give us an interest rate of 10%, and after we declined and started to leave came out to say he could then give us a 7% interest rate, again before even doing a credit check. The sales manger made multiple jokes about women, and our president. We will never buy a vehicle from them.

• Review fromPhillip T

  Date: 10/20/2022

  1 star
  I JUST WANTED TO POST THIS SO OTHERS WILL KNOW:I received a mailing from ******************** that had some coupons on it. One was for an Oil Change for $39.95, one was for a Free Alignment Check, and one was for a Free Battery Test. I brought the 3 coupons in and gave the coupons to the service writer. He wrote everything up and said it would be about an hour or an hour and 15 minutes. I was in the waiting room and *********************** came and told me that I needed to Replace Lower Ball Joint, Replace Brake Pads And Rotor, And Replace Link Stabilizer. I told her I needed to think about it. After thinking about it I decided I was going to tell her to make the repairs. I went to pick up the vehicle, and there was a bill for almost $200.00. I asked ***** what that was all about. She said I could only use one coupon. The coupons say nothing about only being able to use one, and the original service writer accepted the coupons. She asked me if I wanted to do the recommended service work. I told her that in light of the scam she tried to pull, I did not trust her I was going to get a second opinion. I left the dealership started the vehicle and the Red Brake Indicator light came on. It was not on when I brought the vehicle in. When I got home I checked and found that the brake fluid was low. I added some brake fluid and the red brake light went off. I was told that when I brought the vehicle in for service they would check all the fluid levels. I also know that there was no problem with the fluid when I brought it in. I BELIEVE SOMEONE REMOVED SOME FLUID SO THE RED BRAKE LIGHT WOULD COME ON. I have taken the vehicle to 2 Independent Automotive Repair Shops. They Checked And Told Me That The Work You Told Me Had To Be Done Was Not Necessary. I AM GLAD I WENT FOR A SECOND OPINION. IT LOOKS LIKE YOU WERE TRYING TO SELL ME SOMETHING THAT WAS NOT NEEDED. I will file a complaint with The Better Business Bureau so that others will know.

• Review fromJANET J

  Date: 10/17/2022

  1 star
  I guess I should have done my homework here before dealing with this business! My car does not have AM radio working and when they came to get it to see what was going on, I asked for the headliner to be cleaned ( it had some stains on it). My salesperson took it upon himself to clean it instead of having the detail people do it. He must have used a wire brush, as it look so much worse. In one place he almost scrubbed a hole in the liner. I have tried to call several times to talk to a manager and today to talk to financial to see when I could expect my title and ***** answers the phone. Just rings and rings, the operators don't even pick back up. I have been ghosted by a car dealership. GO ANYWHWERE ELSE

• Review fromBruce E

  Date: 10/15/2022

  1 star
  The dealer promised us things just to get us in the store, and then reneged on the promises once we were there. As we negotiated the purchase, both the sales manager and the finance manager attempted to slip in a combined extra $14,000 in costs hoping we wouldn't notice. I feel so sorry for those who participate with this dealerhip unaware of how they're being taken for more money than they expected to pay.

• Review fromShelli H

  Date: 10/14/2022

  1 star
  Purchased a used VW Passat on August 1st. It worked for exactly 3 days. Now hundreds of dollars and 2 months later, we are out 20K and have no car. We purchased a warranty and paid extra to have it "certified" but none of that helped.

• Review fromMatt P.

  Date: 10/14/2022

  1 star
  They sell cars that are easily stolen. If you own a *** before 2023 your car is at risk of being stolen