Reviews
This profile includes reviews for Credit Union 1's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 65 Customer Reviews
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Review fromMaite S
Date: 10/03/2023
5 starsUnwavering Support in Trying Times
In a period of unease, declaring bankruptcy in the wake of COVID-19, Jill J******** emerged as my beacon of steadfast support. Her role as a Paralegal with Credit Union 1 transcended mere professional assistance; she provided a compassionate touch, turning an arduous journey into one filled with understanding and ease. Jill didn’t just guide me through the complex intricacies of financial rebuilding.
Her boundless knowledge and patient demeanor enabled me to navigate through each stage with clarity and confidence. Jill, your unwavering support has been invaluable, and your kindness will forever be remembered by me. Thank you for not just being an exceptional paralegal but also for being a wonderful human being during my time of need.
MaiteReview fromMegan W
Date: 10/02/2023
5 starsAntonese E**** was a pleasure to work with. She processed our auto loan documents quickly and efficiently. She was also quick to respond to my many questions and helped guide me through the loan process. I would highly recommend her and Credit Union 1.Review fromAmadou B
Date: 09/21/2023
5 starsIt was a great experience working with Shaneice C******* to secure a personal loan. She has been very helpful I will recommend her to my friends and relatives who are looking for a personal loan from credit union 1Review fromJoel N
Date: 09/12/2023
5 starsI thoroughly enjoyed working with Shaniece C*******. She made sure I had everything I needed . She communicated very well making my process of buying a car easy . I also wanna Lisa at the branch at the Credit Union 1 location in Decatur . I will definitely choose you guys to work with again. Outstanding work you guys I appreciate you .Review fromBertha W
Date: 08/31/2023
5 starsViolet has been very helpful in every step of our transaction we are so glad she was appointed to help usReview fromDanielle C
Date: 08/23/2023
5 starsDanielle C
Date: 08/23/2023
Ms Antonese E**** did a wonderful job at walking me through the process of securing a personal loan with Credit union 1.
She gave me different options and re-reviewed terms with me so that I was well informed and was able to make the best decisions .
Dani
Credit Union 1
Date: 09/07/2023
Hi Danielle, thank you so much for your kind words! We're thrilled to hear that Ms. Antonese provided you with excellent service and guided you through the personal loan process. We strive to ensure our customers are well-informed and empowered to make the best decisions. We appreciate your feedback!Review fromLisa V
Date: 08/16/2023
5 starsLisa V
Date: 08/16/2023
I had a wonderful experience with Ms Lesley C******. She helped me with all my questions and got me started on a credit saving loan. She was Kind Professional and Knowledgeable!
Thank youCredit Union 1
Date: 09/07/2023
Hi Lisa! We're thrilled to hear about your wonderful experience with Lesley. Providing top-notch assistance and knowledge is what we strive for. Thank you for choosing our services and we look forward to serving you again in the future!Review fromGwendolyn R.
Date: 08/04/2023
5 starsGwendolyn R.
Date: 08/04/2023
My experience with Antonese E****, Credit Union 1 Consumer Processor, was rated exceptional. Five stars ?? just isn’t enough. Thank you for your patience, professionalism, and all your help. Signed. Gwendolyn R***Credit Union 1
Date: 09/07/2023
Hi Gwendolyn! We're thrilled to hear that your experience with Antonese was exceptional! Thank you for your kind words and for taking the time to share your feedback. We appreciate your support and look forward to serving you again in the future.Review fromLoretta W
Date: 08/03/2023
5 starsLoretta W
Date: 08/03/2023
I've been with CU1 for many years, but this was the first time I dealt with a loan. Received excellent service from Shaneice C*******. I was very nervous but Shaneice was extremely patient with me and thorough in her explanation.
LorettaCredit Union 1
Date: 09/07/2023
Thank you for sharing your positive experience, Loretta! We're glad to hear that Shaneice provided excellent service and made you feel comfortable during your loan process. We appreciate your continued support.Review fromJason N
Date: 07/14/2023
5 starsJason N
Date: 07/14/2023
Shaneice C******* is really cool and super easy to work with. I highly recommend!Credit Union 1
Date: 09/07/2023
Hi Jason! Thank you for your kind words about Shaneice. We're thrilled to hear that your experience working with her was enjoyable and we appreciate your recommendation.
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