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Business Profile

Credit Cards and Plans

Discover Financial Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Discover Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discover Financial Services has 43 locations, listed below.

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    Customer Review Ratings

    1.21

    Average of 376 Customer Reviews

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    Review Details

    • Russell M.

      Date: 05/23/2025

      As a card holder, I find Discover has the most obfuscating website I have ever encountered. I cannot access account to make a payment, etc. When attempts made to reach customer service, one is blocked and respond with referrals to an FAQ list.. website access, or phone call.. I cannot get a live agent to "fix" my problem. . The company should be admonished to provide a viable access route to resolve a problem.... as a disenfranchised account holder, I can only assume it is a deliberate implement to block payments so late charges can accrue.

    • Donica R

      Date: 05/22/2025

      BEWARE - I canceled my credit card after DiscoverCard refused to back me after ********** fraudulently billed my card for services they didn't provide. DiscoverCard RETALIATED against me by not billing me for my last bill (and I believe they also canceled my payment) JUST SO they could charge me late fees & interest (I have paid my bill EVERY time for the last 30 years). I used to trust this company, but now I think they're VILE.

    • Nikki D

      Date: 05/20/2025

      Discover says they protect you against scams but that is the biggest scam of all. I had a company charge my card multiple times and I never received a single product. I went back and forth with Discover and sent them all proof of communication with the company. Discover continued to go back and forth with me for a year while I continued to pay interest. Now that its been over a year, they said I need to fax or mail further emails to them its been over a year because of Discovers runaround and errors on their end. Just a total joke.

    • Colleen B.

      Date: 05/10/2025

      After several online attempts and a couple of attempts with a Discover *** representative - I was not able to open an account with ********************** and no reason was given It was a terrible experience and I would not recommend using this bank. They do not even operate a physical branch and all is done online and very suspicious.

    • Jaimee P

      Date: 05/06/2025

      I used to think that Discover was a reputable credit business until they used ******* and *******, P.L.C. to help them to collect a debt. First, I tried to pay my bill, but Discover did not allow me to pay. Next, they contacted ******* and *******, which has only been ignoring my calls to actually pay my debt. Discover should have done their research when choosing a credit collector; they most likely won't ever receive my money the way ******* and ******* is refusing to contact me to make a payment. Discover should allow people to make a payment instead of just going to a shady and unprofessional credit collector. They would have received their money by now.

    • Donald M

      Date: 05/03/2025

      ********. Victim of fraud and closed my account prior to any charge being reversed. They kept my account open long enough to place the charge on my account and then reported the account as past due resulting in a 100 point decrease in my credit score. After my fiance died from cancer I attempted to secure a loan for her funeral and was denied because of the impact to my credit report. ********.

    • Christina T

      Date: 04/26/2025

      I am disappointed with Discovers customer service. I disputed a charge after being misled into purchasing Wango Tango tickets based on false advertising that claimed prices would rise after April 16 but the prices actually dropped by $56 per ticket. Despite providing proof and contacting the merchant with no response, Discover refused to assist, pushing me to keep contacting an unresponsive party. I expected better protection as a cardholder.

    • William S

      Date: 04/21/2025

      They lie they will not give me my bonus match. They are a sorry company and people do not trust them

    • Tiffany Z

      Date: 04/19/2025

      I would never recommend the Discover Secured Card to anyone. I put my own money on the card, but when I made a payment to replenish the funds I spent, I was told I have to wait 8 days before I can use the card again. Thats absolutely ridiculousit's my money, and yet I can't access ***** make matters worse, customer service was rude and dismissive. I filed a complaint, and they told me they dont even know if anyone will reach out to update me. Its clear they dont care about their customers at all.This has been a terrible experience from start to finish. I will be canceling this card as soon as possible and will never use Discover again.

    • Brandon G

      Date: 04/19/2025

      I had an absolutely terrible and discriminatory experience with Discover Bank. While they advertise Zelle access after 90 days, it has been over 120 days for me, and I'm now told there are secret discretionary reasons why I might be denied this service. This feels like the kind of arbitrary and discriminatory policy that Discover Bank is known for, where they hide behind vague "because we can" justifications.

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