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Business Profile

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Steel River Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Gensis FS **** Services. I do not have a contract with Steel River Systems and they did not provide me with the original contract as requested.

    Business Response

    Date: 04/09/2024

    We are providing verification of the referenced debt. We have researched the account and find our credit reporting to accurate. We have marked the account as disputed. 

  • Initial Complaint

    Date:03/30/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt to Steel River Systems LLC I do not have a contract with this company. They did not provide me with the original contract as requested

    Business Response

    Date: 04/04/2024

    We are providing a letter with verification of the referenced debt. The account is now owned by Steel River Systems, LLC. You may contact us to discuss a mutually agreeable resolution. 

  • Initial Complaint

    Date:03/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steel River Systems, LLC appears to be in direct violation of the Fair Credit Reporting Act. Steel River Systems, LLC added a collection to my credit report claiming that I opened an account with ******************* for $1,033 on 12/19/2022, and it's now delinquent, and ripe for collections. I have not been a member of ******************* for over a decade. What they are stating as the verifying data is impossible. This looks like a mistake on Steel River Systems, LLC part, at best; or at worst, they are knowingly illegally operating to collect a debt that's not valid. If this is happening to me, this may be a common, and regular illegal practice of Steel River Systems, LLC, and all of their files should be check for accuracy.

    Business Response

    Date: 04/01/2024

    Thank you for your recent correspondence received through the BBB. The account is now owned by Steel River Systems, LLC. Verification of the debt provided. You may contact us to discuss a mutually agreeable resolution. 

    Customer Answer

    Date: 04/01/2024

     
    Complaint: 21498451

    I am rejecting this response because:

    this information appears to be incorrect.  I have not had a business relationship with Vystar credit union for over a decade. 



    Sincerely,

    *********************

    Business Response

    Date: 04/04/2024

    In response to your denial of our initial response to your BBB complaint, we are providing a letter with additional information. Your account is owned by **********************. You may contact us to discuss a mutually agreeable resolution. 

    Customer Answer

    Date: 04/05/2024

     
    Complaint: 21498451

    I am rejecting this response because:

    The document attached, the alleged to the my Vystar original loan documents can only be identity theft, if not a fully fabricated document.

    1.  I have not been a Vystar member in over a decade, this loan appears to have been taken out in August 2017.

    2.  The drivers licenses attached to the loan are my licenses, but they are old licenses that mustve been used to take out this false loan.

    3.  The information provided in the letter from the debt collector does not appear to completely match the alleged documents from ******.  

    Please remove the false debt from my record. 

    Sincerely,

    *********************

  • Initial Complaint

    Date:03/25/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not liable for this debt with 13 ******************** I dont have a contract with Steel River Systems, LLC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 04/04/2024

    We are providing verification of the referenced debt. The account is now owned by Steel River Systems, LLC. We have researched the account and find out credit reporting accurate. 

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of March 1 of this year this company has appeared on my credit report again even though I have never heard of this company and can not get in contact with anyone from there. I tried to dispute them on my TransUnion credit report and was told that the dispute was resolved but yet they are still reporting on my credit report. I am sure this is fraud and they have no proof at all to be reporting on my report like this please help.

    Business Response

    Date: 03/21/2024

    Thank you for your correspondence received through the BBB. We are providing you with verification of the debt. Your account is now owned by Steel River Systems, LLC. We have researched your account and find our credit reporting to be accurate. You may contact us. 

    Customer Answer

    Date: 03/21/2024

     
    Complaint: 21423877

    I am rejecting this response because: They did not provide anything substantial they basically just repeated what they was already reporting. I have no contract with this company please ask them to delete this account from my credit report immediately 
    Sincerely,

    Sterlind Willliams

    Business Response

    Date: 03/27/2024

    Thanks for your correspondence received through the BBB. As indicated in our initial response your account is now owned by Steel River Systems, LLC. The account is being credit reported accurately. We have marked the account as being disputed. You may contact us to discuss a mutually agreeable resolution. 

  • Initial Complaint

    Date:03/11/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******************** I do not have a contract with Steel River Systems LLC, they did not provide me with the original contract as requested

    Business Response

    Date: 03/14/2024

    Thank you for the opportunity to respond. We are providing verification of the debt and believe the account is being accurately reported. We have updated the account to reflect that it's being disputed. If you wish to discuss a mutually agreeable resolution, you may contact us. 

  • Initial Complaint

    Date:02/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is practicing deceitful business practices by buying a bad loans that are past the 7 years of reporting stipulated under the Fair Credit Reporting Act. Then they fraudulently change the loan opened date to the date they purchased the bad loan and report that date as the loan open date with the credit bureau so they can keep reporting it to the credit bureau past the 7 years so they can get a payout from the loan holder.

    Business Response

    Date: 03/11/2024

    Verification of the debts has been provided to the consumer. We have reviewed the relevant information and believe the debts are being reported accurately. 

  • Initial Complaint

    Date:02/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sae'sha ****** 2/17/2024 RE: Dispute of Information on My Credit Report Dear *** or Madam,I am writing to dispute inaccurate information appearing on my credit report from Steel Rivers System LLC The following information needs to be removed from my credit report.Current balance: $404 From your Company Steel Rivers System LLC I believe this information is inaccurate because I never received any notifications from your Company.I request a copy of the original contract from the original creditor in reference to this account.I also request that you investigate this matter and remove the inaccurate information from my credit report within 30 days of receiving this letter. Please provide me with written confirmation of the results of your investigation, including any changes made to my credit report. Thank you for your time and attention to this matter.Sincerely,Sae'sha ******

    Business Response

    Date: 02/22/2024

    Thank you for your recent correspondence provided through the Better Business Bureau (BBB) ID of ********. We appreciate the opportunity to respond to your concerns. We are providing you with verification of the referenced debt, as well as other documents you have requested. Your account is now owned by Steel River Systems, LLC. 

    Customer Answer

    Date: 02/22/2024

     
    Complaint: 21309379

    I am rejecting this response because:

    Sincerely,

    Sae'sha ******

    Customer Answer

    Date: 02/27/2024

    I have no business with Steele Rivers System LLC. Please remove from my credit. Thank You

    Business Response

    Date: 03/01/2024

    Thank you for your recent communication through the BBB; we appreciate the opportunity to respond. We are providing verification of the debt that is now owned by Steel River Systems, LLC.

  • Initial Complaint

    Date:02/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with STEEL RIVER SYSTEMS, LLC, I do not have a contract with STEEL RIVER SYSTEMS, LLC, **** they did not provide me with the original contract as I requested

    Business Response

    Date: 02/16/2024

    Thank you for your recent correspondence provided through the Better Business Bureau (BBB) ID of ********. We
    appreciate the opportunity to respond to your concerns. We are providing you with verification of the
    referenced debt, as well as other documents you have requested. Your account is now owned by Steel River Systems, LLC.

    Customer Answer

    Date: 02/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me thank you for verifying I will send the 254 settlement payment to you guys and hopefully you guy will delete it from my credit report thank you for the information 

    Sincerely,

    **********************************

  • Initial Complaint

    Date:02/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company or had any business with them what so ever

    Business Response

    Date: 02/16/2024

    Thank you for your recent correspondence provided through the Better Business Bureau (BBB) ID of ********. We
    appreciate the opportunity to respond to your concerns. This letter is to provide you with verification of the
    referenced debt. Your account is now owned by Steel River Systems, LLC.

Steel River Systems, LLC is NOT a BBB Accredited Business.

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