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Business Profile

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Steel River Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This supposed debt collector bought a fraudulent debt in my name from almost 20yrs ago. The statue of limitation is 5yr.s. I informed the bank way back then that being THEY cashed a check without doing the 3 day hold, since it was over a certain amount, it was not my fault being a Scammer scammed me, having me cash a seemingly legit check which I called the number on the check to verify and the person on the other end verified the check sequence numbers etc that matched the check, the Bank Teller also called the number to verify it was a legit check. Only about 6 mo.s AFTER Vystar cashed the check then they contacted me telling me it was fraudulent which I knew nothing about until they told me. So I am NOT responsible for this debt. Contact the Teller that cashed it and didn't do the 3 day hold.

    Business Response

    Date: 08/10/2023

    Steel River Systems, LLC is now the owner of the account. We have updated our systems to reflect the consumer's request for cease communications. 

  • Initial Complaint

    Date:07/31/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To whom this may concern: I am contacting you regarding a collection notice from Steel River Systems.The Reference number ********. The notice states that I have a debt with Vystar credit Union, dating back to ****. This account has been closed for ************************************** ******* is 5 years. I have not been contacted about this issue during those 5 years. I believe that Steel River Systems is mining my information.If you could please stop any contact to me. I would greatly appreciate it. However, if this harassment continues,I will hand it over to my lawyer. Thank You for your time.

    Business Response

    Date: 08/08/2023

    Steel River Systems, LLC is now the owner of the account. We deny all allegations of wrongdoing on our part. We have updated our systems to reflect the consumer's request for cease communications. 

    Customer Answer

    Date: 08/09/2023

     
    Complaint: 20403380

    I am rejecting this response because: The account needs to be deleted. The attachment states that they will suspend collection and stop contacting me. However, it does not state anything about closing and/or deleting the account.

    Sincerely,

    *******************************

    Business Response

    Date: 08/16/2023

    We have answered all concerns in our initial response. We deny all allegations of wrongdoing on our part. 

  • Initial Complaint

    Date:07/29/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was reviewing my credit report and there was a collection from steel river for Vystar credit union I called and spoke to a woman who helped me settle the account and I paid with my debit card on July 5th, 2023. I have been checking my credit report and it is still showing on there. I would like it removed now the account is paid in full and cleared. Do not say that you are not reporting it on my credit report because I check it every day and it is there, and I have screen shot proof to back my claim up and also bank records showing I paid in full with my debit card which has cleared the bank. I expect the same quick response to removing this from my credit report as it didn't take you long to put this collection on my credit report.

    Business Response

    Date: 08/08/2023

    The account has been closed on our system and will be updated/deleted from credit reporting. 

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from steel river systems LLC, stating I owe them money from 2014 so I checked my credit and I dont see them on my credit report. I think its a scam.

    Business Response

    Date: 07/27/2023

    Verification of debt provided. The account is now owned by Steel River Systems, LLC.

  • Initial Complaint

    Date:07/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debit with steel systems llc I do not have a contract with the collection agency trying to collect. They did not provide me with the original contract as I requested.

    Business Response

    Date: 07/12/2023

    The account is now owned by Steel River Systems, LLC. Verification of the debt provided. 

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Personal information was stolen over 20 years ago and accounts were opened. I have the police report showing it was not me or my handwriting that opened these accounts. All accounts were closed based on this. I took these police reports to vystar since I attempted to open a current account there and wanted to make sure they had proof of all old accounts not belonging to me. Suddenly now I get this company reaching out about the 20 year old debt when my lawyer has already handle this 20 years ago. ****** called me and over talked me and was evasive when I asked for contact information. Do not want to be contacted again. SRS reference number ********

    Business Response

    Date: 07/12/2023

    We deny all allegations of wrongdoing on our part. We updated our systems to reflect the consumer's request to cease communications. 

    Customer Answer

    Date: 07/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving letters and daily calls without leaving a voice mail to illegally try to collect an alleged debt for some old VyStar account that they admit is outside the statute of limitations. My lawyer said to report and ignore them for now. I just want to be left alone and for them to delete my info.

    Business Response

    Date: 06/19/2023

    We deny all allegations of wrongdoing on our part. We have not reported these accounts to any credit reporting agencies. We have updated our systems to reflect the consumer's request for ** to cease communications. 

  • Initial Complaint

    Date:06/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been told my account has been set to collections but I have never had an account with VyStar credit Union let alone for this amount.

    Business Response

    Date: 06/12/2023

    Verification of the debt provided. 

  • Initial Complaint

    Date:06/02/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello - I would like to be removed from this. I recently received a letter from Steel River Systerms, LLC. It was regarding a debt with a Vystar Account. The issue is that I havent had a Vystar account probably in over 10+ years and have never been contacted about a debt. I need to be removed from these communications. Im going to check my credit as well because this should not be on my credit history!

    Business Response

    Date: 06/12/2023

    The account is now owned by Steel River Systems, LLC and not being credit reported.  We have updated the account to reflect the consumer's request of cease communications. 

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received letter from Steel River Systems, LLC that there was a security breach, ( incident # B079221) and some of my personal information may have been compromised. in as much as this company is a collection agency. I wrote them back Certified Mail, and requested the following info: 1) the company or firm that provided my personal & company information to Steel River (2)Thge reason Steel River was in possession of my personal & company information 93) method of security they utilize to protect my personal information(4) method of security utilized to protect my company information. Steel River received & signed for my inquiry, but they have never responded to my inquiry...I believe that the company may be mining & storing data that they should not have.

    Business Response

    Date: 06/01/2023

    This account has been removed from our collection system and we are not pursuing collection of that account. For security reasons, we cannot disclose the details of our security measures to protect the data in our possession. 

    Customer Answer

    Date: 06/01/2023

     
    Complaint: 20094952

    I am rejecting this response because: It was Steel River Systems that notified me that my business and personal information was compromised while in their system. I responded to this message, and asked why my information was in their system, and who was asking Steel River to use my personal information  for the collection process. At this point, I believe that Steel River *** be mining personal business & personal information, or working with others that *** be mining data that they should not be.

    Sincerely,

    *********************************

    Business Response

    Date: 06/12/2023

    We are a debt buyer and collection agency. We had purchased an account with the consumer's information, we are NOT mining personal business & personal information, or working with others that *** be mining data that they should not be. The account has been removed from our collection system and we are not pursuing collection of that account. 

    Customer Answer

    Date: 06/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

Steel River Systems, LLC is NOT a BBB Accredited Business.

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