We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn and Garden

YardMax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Reviews

Customer Review Ratings

3.81

Average of 67 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Zachary N

    Date: 01/19/2024

    Needed a snow blower part because no aftermarket will work. Called direct and was offered the part to be delivered within 2-5 business days, no problem. We are a week over and the part has not been shipped and since then we have 2+ feet of snow that I can't move because of a back injury. Horrible customer service. Happy to take your money and waste your time.

  • Greg S

    Date: 12/28/2023

    Exceptional customer service. ******* actually went to the warehouse and sent me a picture to confirm I was ordering the correct replacement part for my log splitter. Part was ordered and shipped right away.

  • Ronaldo S

    Date: 11/15/2023

    I needed a part for my snowblower, and YardMax support promptly helped me and shipped the part in just a couple of days. World class support! Thank you.

  • Dan G

    Date: 11/14/2023

    I had ordered some parts. There was a slight error in quantity so I emailed customer service. The issue was resolved right away in a friendly manner. Thanks, ***

  • Paul C

    Date: 11/03/2023

    Good mower at a good price. Was missing a part. **************** was quick, friendly and eager to fix the issue.

  • Jorge C

    Date: 10/25/2023

    ******************************* provided excellent customer service. Once we identified what was wrong with my Log Splitter, she immediately sent me the parts. Any question I ever had was promptly answered.

  • -$45.00 and my time F

    Date: 10/19/2023

    Bought a mower and it smoked from day one. After calling several times was the carburetor but they couldn't explain the oil coming from the exhaust. Told me to take to shop and they would fix after taking it was told it's my fault the crankshaft was bent and had to pay ***** to the shop for looking at it . After sending videos of the issue from day one they sent me a new motor funny since it was user error they would do that. Had to install myself so good and bad I guess out ***** over all.

  • Tom J

    Date: 10/18/2023

    I had a bearing lock up on my cement mixer. Once I contacted YardMax, and indicated where the failure point was, I was promptly sent the necessary parts and now have my mixer up and running again. I am very pleased with the service I received while dealing with this. *******************, Salem, IN

  • Ladd M

    Date: 10/06/2023

    **** holding handle of my mower came out on first use before I noticed that the nut vibrated off. Called customer service and they immediately sent out the parts I needed. The mower was extremely well packaged and protected by the shipping container. There was no assembly except to unfold the handles and the instructions were clear. There were multiple warnings about there being no oil in the motor - pretty hard to miss. The engine starts just ********** is a self-propelled walk behind mower which I am very happy with.

  • David P

    Date: 10/03/2023

    Purchased a Yardmax push mower about 6 months ago, and today the back wheel totally fell off. I reached out to the customer service team on a whim, assuming it was too far past the purchase date. After submitting a quick form, they got back to me in a few hours, had be register using some information on the machine, and then sent me a replacement wheel right away! Great customer service from *************************!

YardMax is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.