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Business Profile

Lawn and Garden

YardMax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Reviews

Customer Review Ratings

3.81

Average of 67 Customer Reviews

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Review Details

  • Robert S

    Date: 09/29/2023

    Mower ran over piece of cord that got tangled into blade. Shut mower off and cleared problem. Mower wouldn't start. Called for help. Received support immediately. Told to check plug and filter. Air filter was fine and plug had just the slightest bit of carbon. Cleaned off plug and mower has been working fine ever since. Technician followed up to make sure everything was OK.

  • Ron J

    Date: 09/28/2023

    Machine was damaged in shipping and customer service ***** helped me get new wheels quickly!!Great Service!!!RonJ

  • Rafael D

    Date: 09/28/2023

    I had a problem with my machine and the support person was very patient with me and explained different methods to fix the issue. Now the issue was fix thanks to *************** Thank you very much!!??

  • Richard W

    Date: 09/21/2023

    It started out as a bad experience when the engine on my Yard Max Mower blew up with less than five hours. Dealing with Yard Max was trying at times. It was taking weeks and going nowhere. They finally put someone in charge who got the ball rolling and getting my lawn mower back to me. Overall it seems to be a well made machine and I hope to get many years out m of it.

  • Debbie M

    Date: 09/21/2023

    The customer service is great! They are very prompt with their replies and a solution. Thank you YardMax.

  • Sarah M

    Date: 09/20/2023

    My yardmax lawn mower had a cracked rear baffle. The hole that was created caused the transmission box and several other parts to malfunction. I called yardmax and then sent in photos of the issue and through understanding and a great gesture yardmax customer service decided to replace the rusted out parts. Yardmax I was skeptical but you came through and delivered like champions do. Thank you for the great customer service.

  • Daryl M

    Date: 09/08/2023

    **************** was one of the best I encountered. I emailed a problem with my start/stop cable, within a couple hours they wanted a more detailed explanation, sent it back and within a couple hours a new one was on the way, no charge. It should all be this good.

  • Michelle M

    Date: 08/29/2023

    I think the customer service is the best I have ever had to deal with , very fast in returning the items I have had to order.

  • Johnny W

    Date: 08/28/2023

    Great service- sent message after hours and got a response the next day Then after verifying the parts I needed- they shipped it right away **** to experience a customer support that actually supports its customers

  • Manuel C

    Date: 08/25/2023

    I'm happy with rhe high level of customer service that I received from while ordering parts for my log splitter.

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