Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lakeshore Recycling Systems has 5 locations, listed below.

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  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** has owed me money for months. They are impossible to get a hold of. Ive tried several times and left messages and no one has returned my call. Service was cancelled in January 2025. I had a refund due. Told it would take ***** days. I have never received the refund. After such a long period of time and no response I have nothing left to do but file a complaint.

• Initial Complaint

  Date:06/11/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer for several years. I have since moved and no longer need garbage service. I have been contacting the company for two weeks to close my account and have received no return phone calls but canned automatic emails which when I reply seem to go nowhere. I am normally a reasonable person but I am getting increasingly frustrated with the lack of response and customer service they are providing. They have no emailed advising I have to pay $30 per can to close my account and to contact the number I have been repeatedly calling to process my request. I am seeking assistance with getting in touch with a representative from the company to finalize this once and for all.

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company name changed to ***. Payment is made to the company on a monthly basis in return for trash pickup that is supposed to be weekly. If you try to reach someone at the number to find out about trash, it just rings and rings. Trash pickup is supposed to be Every Friday, unless a holiday week- then it is Saturday.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have issue getting the service from this company. *** has exclusively contract with the city of ********. There is no other waste and recycling company can provide service in our area. They are abused this contract. We have requested multiple times to have the service at our location. I have been on the phone for more than 60 minutes today (6/6/2025) with 4 different LRS employees. Two hung up in the middle of the phone call. The other two employees just transferred and put it on hold. No one has responded. It is turning into a health hazard and business operation delay without service.

• Initial Complaint

  Date:06/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 28, 2025, I contacted the *** office in *********, ** to cancel my service after February 2025. I was told that they could not help me with that, but my representative ******* could. They gave me her number, I left a voicemail, and I did not receive a callback.On February 10, 2025, I called they office again. I was again told the office could not assist me directly and was given the voicemail of who they said was the general manager. I left a message stating that I wished to cancel service effective February 28, 2025. Again, no response.On February 28, 2025, I called once more to confirm my cancellation. I was again directed to the general managers voicemail. I reiterated that it was my last day of service. No one ever responded.On March 6 and April 9, 2025, I called to report that the dumpsters were still on my property and needed to be picked up. No one responded.On April 14, 2025, I received a bill for Marcheven though I had canceled and no service had been provided. I called to dispute it, and later that day I received a call back from an employee named Jadenn, who informed me that I was in a 60-month contract signed December 16, 2022.I am the 100% owner of the businessoriginally founded by my grandfather over 60 years agoand I was alarmed to learn I was under a contract I had never seen. I requested a copy, which revealed the contract was signed by an unauthorized employee and sent to my retired father's personal email, which he rarely checks. The contract was also signed by an *** employee named **** *****, who Ive never met or communicated with.On April 15, 2025, I called ****** and informed her the signature was unauthorized. We agreed to follow up the next week to discuss resolution.On May 2, 2025, I followed up again. She told me she would speak to her manager and get back to me the next day. As of June 6, 2025, I have not received any response, and the dumpsters remain on my property. I have also received another bill.

  Business Response

  Date: 07/15/2025

  Hello!

   

  Please see our response to the complaint.

  
  

  Sincerely,

   

  ******* ******* Specialist Marketing 5500PearlStreet Rosemont, IL 60018

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pay a monthly service to have trash picked 5 times since Jan 1st 2025 it has been missed have called n emailed spoke to several supervisors nothing was told I will get a return ************* again nothing call again n get put on hold for over 30mins then get disconnected have asked what my schedule day for pick up is get told Wednesday or Thursday or Friday never can get a straight answer have had 2 weeks of trash stacked around the can was told driver will pick it up guess what they dumped the can n left the bags now which were damaged from sitting there so now have trash all down the highway

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a dumpster in Nov 2024. I was billed again for the dumpster and I called in Dec and was told it was an error and not to worry about it. I have called every month since when I continue to get a bill and when I called in March I talked to a different person who told me there were notes on my account but they were worded wrong and it would be taken care of. I asked for a supervisor to call me and that never happened. I called again in May and asked for a supervisor. They gave me an email and that person responded that they forwarded the info to billing and they would contact me. No response yet. I messaged corporate office from their website and was sent a response that I would be contacted soon- again, no response. I am concerned about being turned into collections for something I dont owe and I feel that this is way too long a process to be confident that this company is competent with communicating between departments.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lakeshore did not pick up my garbage last Thursday, the assigned pick up date. I called 5 times on Friday and was on hold for approximately 2 hours. When I finally reached customer service the representative said that they will "probably send someone out either Friday or Monday to pick up the garbage." I asked for a supervisor and was told that they would return my call. I received no return call. No one picked up the garbage on Friday so I called back on Monday and another representative said that they would pick it up that day by 6 p.m. That never happened. I spoke with **** **** at their corporate headquarters today, May 20th and she said that they will pick the garbage up today around 4 p.m. My bill was paid in full for the next 3 months on 4-17-25 so I don't owe them money. My garbage was located in the correct spot (top of driveway on grassy area since we have no curbs on this private lane) for pick up and was placed in that area early of the morning of pick up (by 6 a.m.) so there is no reason for them not picking it up on Thursday. I have reached out to the township of ************* and the village of ************* to try and get them to help wit this and both parties say it is not in their domain. I've wasted a lot of time and effort trying to get my weekly garbage picked up. This company is unreliable and doesn't honor their committments to their customers.

  Customer Answer

  Date: 05/22/2025

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Village of ****** has contracted our village to do business with LRS for trash/garbage collection over this past year. Since they took over, each and every week their garbage trucks pick up containers with an arm from the truck and dumps it into the truck. Without fail, some garbage falls out and lands in the road and they will not pick it up. EVERY WEEK this happens. This did not happen with the prior company. I have complained to the village of ****** and they voice to me that they are not responsible.More importantly.......Billing is a severe issue. I have called them NUMEROUS times and can never get a human being on the telephone - never! I recieved the most current bill today, 19 May 2025 that was post marked 16 May 2025 and the invoice date is 1 may 2025. They waited 15 days to post it. The bill is late if the payment is not received within 30 days from the invoice date. This is not ethical at all. That leaves us 10 days to mail them the payment. So, a 10 day notice is basically what we are dealing with here. As I understand it, this is not the law that is in place for ********. I would like your intervention with their billing practice.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using this company for residential trash pickup for a few years. Over the last few months they continuously not picked up our trash and when we would attempt to contact the office in ********, ** they would not answer the phone. We would occasionally get them to pickup our trash on a different day than our prearranged pickup day but that was rare. The end of April was the last straw they had not picked up our trash for the entire month of April 2025. We went to the physical location since no one would answer our calls and found one lady sitting in a giant building alone at a desk. The entire place was very shady. The lady that helped us was nice and assured us that they would have our trash picked up the next day. Unfortunately they did not pick up our trash the next day. We went back and had our service cancelled and they still had not picked up our trash for another week. Our trash was eventually picked up by our new company, Waste Management which was not their job to do and we appreciated that. *** still has not picked up their trash can and I want it gone. We cannot get a hold of them to come collect their property. This business is being ran horribly. I have never had such a terrible experience with a company. The lack of ability to contact this place mixed with the shady office of nothing but one desk makes it appear to be some sort of scam or fraud. I just want them to collect their trash can from my property like they said they would and they can't even do that. It has been three weeks since they said it would be taken care of and have seen no one. They also haven't picked up the trash from anyone else on our street who uses their services. The only evidence this place is even running is the one lady at a desk in the warehouse office in ********.