Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lakeshore Recycling Systems has 5 locations, listed below.

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  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lakeshore Recycling Services has been contacted several times about this issue. Their trucks pick up the recycling/garbage at ************************** (******************************************** *****) between 3:00-5:00 a.m. on Tuesday mornings. The City Code clearly states that in residential areas such dumpster pick *** should occur after 7 a.m. The loud backing up noise and crashing of the dumpster awakens the household.

  Business Response

  Date: 11/14/2022

  Hi ******, thank you for bringing this to our attention. The managers of our operations team will resolve this and have drivers service the area after 7 AM. Thank you!

  Customer Answer

  Date: 11/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LRS damaged my garage with their pickup arm but refused to honor any claim for repairs.

  Business Response

  Date: 11/02/2022

  Hi ****,
  
  Our team has been trying to get in contact with you to further discuss and address this issue. Please contact us at ********************** to speak to our Claims Manager. 
  
  Thank you!
  

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18312329
  
  I am rejecting this response because: They came out and said "we looked at our video and we did not do it!". The have never shared the video with me or the *******************!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/14/2022

  On Friday, November 11, our General Manager and the ******************* Public Works Director had a phone conversation with ******************** and agreed to a $200 gift card to resolve this issue.
  
  Thank you!

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from the service address of ****************************************************************** account number ******. On 8/**/**, I called and spoke to someone to stop my service. They said I would receive a refund for the overpayment of the invoice for July-****************** I was told it would be 1-2 weeks for the refund and I would receive a check in the mail. On 9/12/22, I called because I did not receive the refund. The rep said she could see the service was stopped with last pickup date of 8/16/22, but she did not understand why I was not issued a refund, she said she would contact management and call me back. On 9/13/22, I called again and was told a ***** refund will be issued back to the card used for the payment (not a check like I was told initially) and it would take 1-2 weeks, to get a status I could call back in 2 weeks. On 9/26/22, I called and was transferred to ********************************* voicemail. I did not leave a message, but emailed the service email address and was told ***************************** has to process it. I emailed ***************************** on 9/26/22 and again on 9/28/22, no response. On 9/29/22, I sent another email and included *****************************, a contact listed on the BBB website. I finally received a response that they would not be able to issue me a refund on my credit card, but they could issue a check. They led me to believe that would be the quickest way and was told they would escalate my check and asked for an address. I gave my address. I followed up on 10/5/22 to see when the check would be issued and was told it would be another ***** days. I sent another email asking for a quicker resolution since it has been over 50 days since my last pickup and over 40 days since I called to stop service, no response as of 10/6/22. I was misled each time I spoke with someone and was given different information each time I spoke with someone and still do not have a refund.

  Business Response

  Date: 10/07/2022

  Hi, our accounts payable team is currently cutting the check right now and it will be mailed out today for you. Thank you!

  Customer Answer

  Date: 10/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 6 months ago as of 8/1/22, I had begun to receive charges that I had not signed up for on my garbage at my business. What I signed up for was for garbage collection at $20 and for the first 6 months of my service this was what I was charged plus small fees which resulted around $25-$28 total. However now they continuously raise and change my monthly charges nearly DOUBLE or even more than double than what I had signed up for. This is an unjust business practice and nothing changed so I dont understand why the prices changed so drastically. Ive called LRS and spoken with several different people there and I always got the same response of this is what you have to pay (the outrageous prices) because of from fees. The fees again make no sense because NOTHING HAS CHANGED. The amount of garbage and materials are still the same as the first 6 months so I dont understand the drastic **** change. Ive constantly emailed, called, and visited in person to tell them that I was willing to pay but ONLY the amount we had agreed upon which was the $20 a month but each time they just say its in the contract. Now theyre demanding I pay about $400 or theyll take it to collections and I refuse to pay it. I will ONLY pay for the $20 monthly I had been promised. Its a very scummy practice to start of the job as what I was promised only to double my price simply because the company wanted to. Again, I will not pay the $400, its ridiculous and I will only pay the months I didnt (which were all because I emailed the company asking them to charge me only the $20 monthly we had agreed upon) if they company stays true to their word and charges me the amount that I has signed up for. They constantly call me asking me to pay and I tell them the same thing every time that I have no problems paying for the $20 and small fees Id signed up for and now theyre threatening me with sending this to debt collections if I dont pay their ludicrous charges.

  Business Response

  Date: 08/04/2022

  Thank you for reaching out with your concern. A service quote was provided to you on May 26, 2021. The service quote estimated that your total charge would be around $25.00 per month. The proposal also explains that our fuel fee fluctuates each month with fuel prices. A service agreement was signed on June 8, 2021 with a base rate of $19.00 plus variable fuel and environmental fees as stated in the service quote, which placed your total around $25.00 per month. You did have an increase in your rates. As per the contract that was signed, we have the ability to increase rates to cover our increasing costs. Over the past year, rates have increased at historic highs: CPI, fuel, labor, disposal, equipment costs, etc. We have abided by our service agreement. We have not received a payment from you since September 2021 and you have refused to pay what was agreed upon in your quote and service agreement that you signed.