Complaints

This profile includes complaints for Lakeshore Recycling Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lakeshore Recycling Systems

  5500 Pearl St Rosemont, IL 60018-5303

• 

  Lakeshore Recycling Systems

  265 N Janesville St Milton, WI 53563-1306

• 

  Lakeshore Recycling Systems

  39578 Grand Ave North Branch, MN 55056-5070

• 

  Lakeshore Recycling Systems

  6132 Oakton St Morton Grove, IL 60053-2718

• 

  Lakeshore Recycling Systems

  1311 35th Ave Seaton, IL 61476

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in July of 2021 my Mom had passed away. I had continued to live at her house until it was going to be sold. I had to pay LRS recycling/garbage in Oct through Dec of 2021. Well I had sold the house on Oct. 14th 2021. I have asked LRS recycling to give me the last of the balance that was due to me of $54. I've been back & forth round & round with them & always getting the run around. They issued me a check of $54 & went to the ******** couldn't cash it or deposit it because it had Trust/Trustee on ****** had to have a Trust account. I never set up a Trust account because No one ever said anything about it. Her will was cut & dry between my *********** I had called back about it & this woman had told me to rip it up & throw it away & another one will be issued. Needless to say they don't want to pay me the refund because they said it has to say trust on it. I've been dealing with this for over 2yrs & it's Disgusting over $54. Now it's the principle of this whole ********* want to get it resolved. I've been waiting to close the checking account in our name. I just want to be able to finalize everything. Thank you Sincerely,*************************

  Business Response

  Date: 12/06/2023

  Thank you for contacting LRS. We're happy to help. To research this issue, we'll need the service address of the home that sold and the last name of the account holder. 

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20957640
  
  I am rejecting this response because: 

  The Address of my Mom's house is

  **********************************

  40W157 *************

  *****, ** 60124
  

  Customer# *******
  Sincerely,
  
  *************************

   

  Business Response

  Date: 12/15/2023

  Thank you. We've followed up with our accounting department regarding the initial check and requested reissue based on the information provided. 

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20957640
  
  I am rejecting this response because: I have been told that they were going to re-issue a check since February of 2023 & they still have not done so. I have sent them all the necessary documents to resolve this matter. I kept getting the run around over $54 which is Not there's to keep. I will not accept anything until I receive a check in my name or my Mother's name Without the words of Trust/Trustee. 

  Thank You
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LRS recycling is the garbage company that I have use and pay for. They have started missing pickups and are doing nothing about it. In a paying for a weekly pickup with LRS and not receiving that service. They are hard to get ahold of and are not offering any compensation for the ***** that they have not picked up my garbage. We have now just passed week two off the services not being provided that have been for.

  Business Response

  Date: 12/14/2023

  We approved and processed the credit on 12/05/2023. Our operations team will review service weekly for the next couple of weeks to ensure service.

  Customer Answer

  Date: 12/15/2023

   
  Complaint: 20949399
  
  I am rejecting this response because: I would like to see a month of service with no issues. As well as the company not being creepy and weird and coming out and photographing my EMPTY garbage can sitting by my home while the full one is by the road and then calling me to say hey your garbage isnt by the road. I want to see the company be adult and take responsibility instead of trying to place blame. If you want to send someone out to photograph my garbage can at least be man enough to maybe come to the door and ask questions. Not be weird and creepy about it. It was confirmed the first time I called that there were two systems being used and that is why it was missed ok great take responsibility and not try and make it look like Im not putting my garbage out. So after a month of no issues then Ill be satisfied with the job and will close out this complaint but not till then. And again QUIT being weird and stalkerish! And thanks **** for not calling me back after being made to look like you should have asked more questions before calling. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/21/2023

  We appreciate the customers feedback. The service verification process is used industry wide. 

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a customer of LRS, Not by choice. They bought out Michiana recycling so we got them. I called at 9:41 on 11/29/2023 about missed services on 11/22/2023. I was told they switched systems my service showed stopped in the old system but she would make sure my services were picked up that day *************** day) On 12/3/2023 I noticed that my services once again weren't picked up on 11/29/2023 I called on Monday 12/4/2023 and talked with *******. She said that she would put in a missed service request, I let her know the can wasn't at the road any longer and I wasn't home to move it to road. ******* stated that they would pick it up Wednesday then. When asked about compensation for the missed two weeks I was told they would request one week based on the time frame of me calling. I called on 11/29 about 11/22 services I called on 12/4 about 11/29 services. This time frame is not unacceptable especially seems I am gone most of the week for work and that was my first opportunities to check. I shouldn't have to worry about this though as this is a company that I am paying for services thru. They cant get the dates right when asked about when **** was paid first I was told 10/27 then 11/15 when reviewing my bank statement I paid on 10/28/2023 so more then enough time for my services to be continued. All around the services has been horrible the customer ******************** is poor and I feel that i am just wasting money. I pay for services that I am not getting. After reading many reviews and submitting many complaints I can confirm that I am not the only one that is having this issues and I don't understand how their rating is still at an A+ if that is the case then the wrong things are being reviewed to get that accreditation.

  Business Response

  Date: 12/14/2023

  We approved and processed the credit on 12/05/2023. Our operations team will review service weekly for the next couple of weeks to ensure service.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Missed garbage pick-up.

  Business Response

  Date: 12/05/2023

  Please accept our apology for the missed trash. Were happy to recover extra trash at no charge. Extra trash must be contained in bags,tied bundles, containers/boxes under 50 lbs. each, or a personal container under 33 gallons with two handles. Please place next to the appropriate cart on service day.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are forced to use LRS for our business waste disposal. We pay a good amount of money to have our trash picked up. For years we have not had an issue and lately we have had a large amount of trash build up overflowing inside our warehouse. We are not busier in fact we are slower than we have ever been. We believe that LRS is not picking up our trash as scheduled 5-6 days a week. We believe we are being charged money for services not rendered. I have contacted LRS multiple times asking for proof that they picked up and they will not respond. I have a camera that faces the trash and I have proof that this is true. I would like a 4-8 week credit and the over flowing trash picked up.

  Business Response

  Date: 12/01/2023

  LRS is aware of the customer's concerns and has made several attempts to contact the customer.  As recently as 11/30/23 at 1:58PM, our municipal manager called the customer and left a detailed voicemail along with his cell phone number and email address.  This message has so far not been responded to.

  We will do everything we can to address any service issues with the customer, including working with him to ensure his containers are accessible.

  *********************

  LRS

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lakeshore Recycling Systems is demanding the payment of $461.28 for an overdue amount on account #*****. This account is from a prior tenant of the previous property owner that was evicted when the ******19 restrictions were lifted (around Jan 2023). The previous owner of the property passed and our company acquired it in June of 2023. We've performed some renovations and now fully rented the property. LRS is refusing to set up service for our new tenant due to the outstanding balance. The account is a residential waste services account and the property is not responsible for the past due amount with a former tenant we have no way of contacting. My business partner and I have called several times and had our lawyer contact their office, after a great deal of difficulty and time on the phone LRS will reluctantly agree we do not need to pay in order to set up service. However as we are the property owner and not the tenant we cannot set that up for the actual tenant, as a business cannot open a residential account. After that call concludes our tenant will call in to set up the account and will be told they cannot due to the outstanding balance, to which we need to repeat the process. This has been an ongoing issue since July of 2023 and we would like LRS to allow our tenant to set up the account, no longer associate account #***** with our property and provide our tenant in the unit in question with 3 months of free service due to the 3 months they have had to figure out what to do with trash on their own.

  Business Response

  Date: 12/04/2023

  We appreciate the opportunity to clarify the policy for vacated tenants who leave a bill and do not close their accounts with us. It is the property owner's responsibility to settle the balance due before a new service can be established for the next tenant. LRS is not requesting the property owner establish a residential account on behalf of their new tenant. We are sharing the policy with the property owner to help them reach the desired outcome for account setup. To prevent additional late fees, please contact us at ************ and select option 3 to process payment with a live representative. Once payment is received, the new tenant can call ************ and select option 3 to set up service for trash and recycling.

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20902609
  
  I am rejecting this response because:

  There is no agreement between the property owner and Lakeshore. When a tenant signs up for service they are personally contracting services from your company. At no point does the property owner also sign an agreement to be liable nor does a tenant have the authority to sign on behalf of the property owner for that liability. No invoices, agreements or other documentation has been procured for the property owner to show otherwise. Help me understand how that liability is reassigned because of an internal Lakeshore policy. It looks instead like the contract to be sole provider of residential services in the area and a company policy is being used to attempt to force this liability where there is no signed documentation backing its legitimacy.

  Business Response

  Date: 12/29/2023

  We appreciate the customers feedback regarding billing. We are confirming account set up for the new tenant on November 1st, 2023. The contract is between LRS and the municipality of ******. As soon as the property is purchased invoicing begins. The balance due is $125.14 this amount includes one pick-up in June at $4.90 and the complete invoices from July ($58.80) and October ($61.44) 2023. The October invoice includes a rate increase. We normally have yearly price increases to help deal with rising fuel costs, inflation, truck maintenance, etc. so we can continue to provide service to all our customers. Please contact us at ************ and select option 3 to process payment with a live representative. 

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 20902609
  
  I am rejecting this response because:

  I will happily pay for one pick-up in June at $4.90, as I only received one pick up prior to an account being opened with our tenant in November. After purchasing the property I put out the trash for the unit in question and was informed by the driver there was a credit hold. He was professional and took the one pick up but made it clear I needed to resolve this with the office for any future pick **** My business partner contacted your office to establish an account and was told as the property owners we could not have an account. On top of that no services were rendered for those months with the unit in question. With no services rendered and no service agreement in place these invoices are not valid. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/23/2024

  Weve confirmed with our operations team. LRS has provided uninterrupted service since the change in owners from the last week in June 2023 to November 1st. In addition to one weeks pick up in June, the invoices from July and October 2023 are valid and the balance due is $125.14. To prevent additional late fees, please contact us at ************ and select option 3 to process payment with a live representative.

  Customer Answer

  Date: 01/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Just got off the phone with your billing department and the outstanding invoices from July 1st - October 31st are paid in full. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refuse to cancel service at a location we moved from and still charging for it. Will not return calls and refuse to cancel service at our current location so we can switch trash providers due to dissatisfaction with ***********. We are very frustrated and do not want their service any longer. We feel like we need an advocate.

  Business Response

  Date: 11/21/2023

  Sales rep will be reaching out to customer in regard to the discrepancy on last day of service.  LRS is happy to work through this issue with the customer and will be reaching out to her to resolve. 

   

  Thank you 

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, they claim to be BBB accredited but I cannot find them on your website. LRS has failed to pick up trash for a series of 2 weeks with multiple requests, no resolution and no response. We manage several other properties in the area and we have never had such bad service. I recommend that nobody uses LRS ever again to all of our clients in the Chicagoland area.

  Business Response

  Date: 12/01/2023

  Please accept our apology for the circumstances affecting consistency in service. We are working with our operations team to remedy this issue including spot checks on service days going forward to raise the route to our standard of service.  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20839808
  
  I am rejecting this response because: This is a common recurrence. I had to call 5x and could never get through. There is little to no customer service and for a management company with 100s of buildings, we want to make sure that nobody else has our experience. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/28/2023

  We appreciate the customer's feedback and the opportunity to monitor the route to ensure consistency in service.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 20839808
  
  I am rejecting this response because: Please reject their response. They didn't really even respond to my questions or issues at hand. They just typed a sentence. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/23/2024

  We appreciate an opportunity to further assist our customer in this matter. The account manager left a voice mail for the customer and sent an email on Monday, January 22nd to address the customers concerns. When calling back please provide the specific property location to the account manager.

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** stopped on 7-13-23, 22 months after moving in. I sent back every invoice back that had previous owners name saying no longer lives here because i didn't know what this was. Called and found out that I pay for garbage service and I owe$355.59. I had to make a$100 payment to restart service,i did on 7-14-23. On 8-3 received invoice for$547.44, called to dispute this amount. Was told by **** they have to listen to the tapes and would get back to me (never called back to this day). On **** was told by ***** (ext *****) that I was correct and they would honor the quote, this never happened. My last call with **** was 10-5-23 at 10:28am (39 min call) was told it needs to be looked into again. I am not disputing the length of time I've been here as I told them when I moved in on 7-13-23. All I want is for them to honor the quote as I was told and will be happy to pay the$258.59 ***** told me on ****-23 at 2:18 pm.

  Business Response

  Date: 11/20/2023

  Please accept our apology for the time between contact. We found several calls available for review regarding this billing issue.Unfortunately, we did not find a recording where a representative stated the balance due of $355.59. However, we did find a record of a representative stating we could honor the quote if the supervisor could verify the amount on the recordings. After review, the call center supervisor followed up with the customer on November 13th regarding this issue. We offered, and the customer agreed to, a goodwill credit of $147.44 applied to their account. 

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20791915
  
  I am rejecting this response because:
  On 11-21-23 I spoke with ***(ext *****) and paid$300.00 to settle my account. I asked for an email saying my account is paid in full and no balance remains, I'm still waiting for the email. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/06/2023

  The paid in full letter was sent today, December 6th via email.  

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service with this company. And paid my bill in full. They turned me over to collections even though I owed no money and they never sent a statement. I had to work with the collection agency to get this matter dropped.

  Business Response

  Date: 11/13/2023

  Please accept our apology for the circumstances. The payment and the collection process likely crossed. We appreciate your payment.