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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* has been contacting my workplace without consent or explanation on why it is calling, emails keep bouncing back from scam company!

    Business Response

    Date: 08/19/2024

    In response to your communication via the Better Business Bureau dated 08/16/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *********************.

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:08/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 08/14/2024

    This is in response to your communication received through the BBB dated 08/13/2024.

    VeriFacts wishes to address your concerns and will update our system accordingly.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or any employer regarding your employment.

    **Any Information obtained will not be used and/or shared at your request.

    If you need further clarification or more detailed information, please contact me directly.

    Thank you,

    *************************
    Business Administrative Specialist 
    E-mail: ******************* 

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is calling my employer harressing them and asking for personal info not sure if thier trying to steal my identity but from the reviews I have read about this company they should not be trusted

    Business Response

    Date: 08/14/2024

    In response to your communication via the Better Business Bureau dated 08/12/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************
    We look forward to hearing from you and providing any additional contact information you may need.

    Should you request to no longer receive communication from us, just let us know and well update our records.


    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company, who failed to provide information, contacted my employer without my consent.

    Business Response

    Date: 07/29/2024

    In response to your communication via the Better Business Bureau dated 07/25/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *********************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.
    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 07/29/2024

     
    Complaint: 22037367

    I am formally requesting that you cease and desist all phone calls immediately. 

    *****************************

    Business Response

    Date: 07/30/2024

    This is in response to your request via the Better Business Bureau dated 07/29/2024

    We have taken the necessary steps so that no further communication will take place with you and/or your employer.

    Thank you.


  • Initial Complaint

    Date:06/04/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling my place of business. They need to stop harassing me I did not give permission for them or ANYONE to do an employment verification!! I have no idea what they want and they will not advise me who sent them to request personal information! I DO WANT THIS COMPANY to contact me or my employment in any kind of way!

    Business Response

    Date: 06/07/2024

    In response to your communication via the Better Business Bureau dated 06/04/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has contacted my place of work / my direct superior requesting information about my employment with zero additional information and has not been authorized to do so. They have created a large amount of discomfort and concern in the process. I request that they immediately cease and desist all communication with my place of employment!

    Business Response

    Date: 05/30/2024

    In response to your communication via the Better Business Bureau dated 05/29/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *********************.

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 05/31/2024

     
    Complaint: 21773443

    I am rejecting this response because:

     

    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Sincerely,

    *************************************

    Business Response

    Date: 06/03/2024

    This is in response to your communication received through the BBB dated 05/31/2024.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    To comply with your request, we have taken the necessary steps that no further communication will
    take place with you and/or your employer.

    Respectfully,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 06/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has contacted my place of work / my direct superior requesting information about my employment with zero additional information and has not been authorized to do so. They have created a large amount of discomfort and concern in the process. I request that they immediately cease and desist all communication with my place of employment!

    Business Response

    Date: 05/15/2024

    In response to your communication via the Better Business Bureau dated 04/14/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************
    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling my place of business as well as other contacts in my life. They need to stop harassing me I did not give permission for them to do an employment verification now they put my job in jeopardy as my boss now thinks I am looking for another job. Incredibly unprofessional staff with their voicemails and risking peoples livelihood and losing their jobs.

    Business Response

    Date: 05/14/2024

    In response to your communication via the Better Business Bureau dated 05/13/2024.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *********************

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has contacted me and my employer requesting my personal information. I did not consent to this, or any other company, calling my employer, OR anyone else asking about my personal information. I'm asking that they cease and desist all contact immediately. Whatever information they obtain should be deleted and/or destroyed immediately as they had no authorization from me or my representatives to obtain my personal information.

    Customer Answer

    Date: 05/10/2024

    This company had contacted my employer asking for personal information about me without my consent, I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 05/13/2024

    In response to your communication via the Better Business Bureau dated 05/10/2024.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *********************

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 05/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    BM

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has contacted me and my employer requesting my personal information. I did not consent to this, or any other company, calling my employer, OR anyone else asking about my personal information. I'm asking that they cease and desist all contact immediately. Whatever information they obtain should be deleted and/or destroyed immediately as they had no authorization from me or my representatives to obtain my personal information.

    Business Response

    Date: 04/30/2024

    In response to your communication via the Better Business Bureau dated 04/29/2024.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.  

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *********************

    Sincerely,
    VeriFacts, LLC Compliance Department

VeriFacts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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