Reviews

This profile includes reviews for IAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IAA

  2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

  
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  IAA

  9 Moodys Dr Gorham, ME 04038

• 

  IAA

  39 Stone Castle Rd Rock Tavern, NY 12575

  
• 

  IAA

  66 Peconic Ave Medford, NY 11763

  
• 

  IAA

  87 Randolph Ave Avenel, NJ 07001

Review Details

• Review fromEsmerki D

  Date: 01/25/2024

  1 star

  Esmerki D

  Date: 01/25/2024

  This company is a fraud, they hide the main issues in the vehicle just to sell them for more. And after you buy them, their excuse is you should have come and look at the vehicle. Even when you buy a vehicle with a clean title that says run and drive; do not trust them, they never disclose truthfully. I bought a 2018 GMC for high dollars because it was a clean title, Run and Drive out of *****, only posted as Front end. I saw minimal damages on the bumper so i guess that was the front end issue. After I got the vehicle home, huge damaged on the frame, requires a whole new frame. Vehicle did not run and ***************** damaged to the engine, more than 20k in repairs. This is not right. They could have easily posted it as frame damaged and mechanical damaged. But they lie to sell their vehicle for more money. I will not purchase anything from them again.
  

  IAA

  Date: 02/02/2024

  Thank you for your review, I understand how you could feel this way if you didn't fully read and understand the auction rules. These vehicles are salvaged vehicles and are listed as what we were informed by the provider. We are not mechanics, these vehicles are auctioned off "As Is". Here are the IAAI auction rules to help you better understand the auctions. 1. ALL VEHICLES SOLD THROUGH IAAS AUCTIONS ARE SOLD AS IS, WHERE IS, WITH NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.2. IAA MAKES NO WARRANTY OR REPRESENTATION AS TO THE CONDITION OF ANY VEHICLE OR ANY OF ITS COMPONENT PARTS WHEN IAA PROVIDES INFORMATION ABOUT A VEHICLE FOR SALE. 7. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. These are some of the auction rules that apply to your statement but you can find and read the entire IAAI auction rules on our website @ IAAI.com Thank you.******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/02/2024

  Thank you for your review, I understand how you could feel this way if you didn't fully read and understand the auction rules. These vehicles are salvaged vehicles and are listed as what we were informed by the provider. We are not mechanics, these vehicles are auctioned off "As Is". Here are the IAAI auction rules to help you better understand the auctions. 1. ALL VEHICLES SOLD THROUGH IAAS AUCTIONS ARE SOLD AS IS, WHERE IS, WITH NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. 2. IAA MAKES NO WARRANTY OR REPRESENTATION AS TO THE CONDITION OF ANY VEHICLE OR ANY OF ITS COMPONENT PARTS WHEN IAA PROVIDES INFORMATION ABOUT A VEHICLE FOR SALE. 7. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. These are some of the auction rules that apply to your statement but you can find and read the entire IAAI auction rules on our website @ IAAI.com Thank you. ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/02/2024

  Thank you for your review, I understand how you could feel this way if you didn't fully read and understand the auction rules. These vehicles are salvaged vehicles and are listed as what we were informed by the provider. We are not mechanics, these vehicles are auctioned off "As Is". Here are the IAAI auction rules to help you better understand the auctions. 1. ALL VEHICLES SOLD THROUGH IAAS AUCTIONS ARE SOLD AS IS, WHERE IS, WITH NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. 2. IAA MAKES NO WARRANTY OR REPRESENTATION AS TO THE CONDITION OF ANY VEHICLE OR ANY OF ITS COMPONENT PARTS WHEN IAA PROVIDES INFORMATION ABOUT A VEHICLE FOR SALE. 7. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. These are some of the auction rules that apply to your statement but you can find and read the entire IAAI auction rules on our website @ IAAI.com Thank you. ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromSergio M

  Date: 01/16/2024

  1 star

  Sergio M

  Date: 01/16/2024

  We never received what we spected, they always lie about car conditions.
  

  IAA

  Date: 02/02/2024

  Thank you for your review, I understand how you could feel this way if you didn't fully read and understand the auction rules. These vehicles are salvaged vehicles and are listed as what we were informed by the provider. We are not mechanics, these vehicles are auctioned off "As Is". Here are the IAAI auction rules to help you better understand the auctions. 1. ALL VEHICLES SOLD THROUGH IAAS AUCTIONS ARE SOLD AS IS, WHERE IS, WITH NO WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. 2. IAA MAKES NO WARRANTY OR REPRESENTATION AS TO THE CONDITION OF ANY VEHICLE OR ANY OF ITS COMPONENT PARTS WHEN IAA PROVIDES INFORMATION ABOUT A VEHICLE FOR SALE. 7. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. These are some of the auction rules that apply to your statement but you can find and read the entire IAAI auction rules on our website @ IAAI.com Thank you. ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromBarry S

  Date: 01/15/2024

  1 star

  Barry S

  Date: 01/15/2024

  I bid on some items on the iaai online auction after winning 4 items I noticed 2 of the 4 items where in management!!!! So I phoned the auction in ******** and they informed me that the 2 item that I won went too cheap and that the owner would get in touch and negotiate a price with me last I checked this is a auction site there was no announcement of a reserve price. I think if they are going to run a used car dealership rebrand it so there's no recognition after a auction is won this is really a scumbag company
  

  IAA

  Date: 02/02/2024

  Thank you for your review, IAAI auction rules state that " Negotiations: ******* Not Met - All vehicles offered at auction are with reserve, meaning the sale is subject to the consignors approval and may be subject to a reserve (or minimum bid amount) that must be met before a consignor will approve the sale of a vehicle to Buyer. In the event a reserve requirement is not met and/or the sale of a vehicle has not been approved by the consignor prior to the auctioneer closing bids, IAA reserves the right in its sole discretion to present counteroffer(s) to Buyer in an attempt to negotiate a sale between the consignor and Buyer. If one of consignors counteroffers is within the maximum Proxy/******* amount set by Buyer, Buyer consents to the System automatically accepting the consignors counteroffer amount. Once the consignors counteroffer is accepted by the System, Buyer will be awarded the vehicle subject to the rules herein. I hope this helps you to understand the rules better.******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Tea

• Review fromStephen L

  Date: 01/04/2024

  1 star

  Stephen L

  Date: 01/04/2024

  Absolutely the worst customer service you can imagine. Can't say more than that.
  

  IAA

  Date: 02/02/2024

  Thank you for your review, IAAI auction rules state that " Negotiations: ******* Not Met - All vehicles offered at auction are with reserve, meaning the sale is subject to the consignors approval and may be subject to a reserve (or minimum bid amount) that must be met before a consignor will approve the sale of a vehicle to Buyer. In the event a reserve requirement is not met and/or the sale of a vehicle has not been approved by the consignor prior to the auctioneer closing bids, IAA reserves the right in its sole discretion to present counteroffer(s) to Buyer in an attempt to negotiate a sale between the consignor and Buyer. If one of consignors counteroffers is within the maximum Proxy/******* amount set by Buyer, Buyer consents to the System automatically accepting the consignors counteroffer amount. Once the consignors counteroffer is accepted by the System, Buyer will be awarded the vehicle subject to the rules herein. I hope this helps you to understand the rules better.******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Tea
  

  IAA

  Date: 02/02/2024

  Thank you for your review, IAAI auction rules state that " Negotiations: ******* Not Met - All vehicles offered at auction are with reserve, meaning the sale is subject to the consignors approval and may be subject to a reserve (or minimum bid amount) that must be met before a consignor will approve the sale of a vehicle to Buyer. In the event a reserve requirement is not met and/or the sale of a vehicle has not been approved by the consignor prior to the auctioneer closing bids, IAA reserves the right in its sole discretion to present counteroffer(s) to Buyer in an attempt to negotiate a sale between the consignor and Buyer. If one of consignors counteroffers is within the maximum Proxy/******* amount set by Buyer, Buyer consents to the System automatically accepting the consignors counteroffer amount. Once the consignors counteroffer is accepted by the System, Buyer will be awarded the vehicle subject to the rules herein. I hope this helps you to understand the rules better. ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Tea

• Review fromRIDGELINE A

  Date: 01/04/2024

  1 star

  RIDGELINE A

  Date: 01/04/2024

  I'm not one to normally leave reviews but this company is a joke. We have been buying from IAA for over 15 years and the quality of business is dropping dramatically. Vehicles are constantly damaged at the yard, parts get stolen, and if you need to contact buyer services customer support they have at least 50 people in line and you'll be on the phone for hours, even the chat takes an hour to get a response...at least while your on hold for 2 hours they can tell you how they are the "leader" in the auto auction business. At least fix your customer support and maybe you'll be a decent business..
  

  IAA

  Date: 02/02/2024

  Thank you for your review, some of the things you have mentioned we are working to help our buyers as fast as we can. We are auctioning off salvaged vehicles which are 'sold "AS IS". If something additional happens at one of our yards then that should be brought up to the branch manager and we normally work to get the matter resolved.Thank you Will
  

  IAA

  Date: 02/02/2024

  Thank you for your review, some of the things you have mentioned we are working to help our buyers as fast as we can. We are auctioning off salvaged vehicles which are 'sold "AS IS". If something additional happens at one of our yards then that should be brought up to the branch manager and we normally work to get the matter resolved.Thank you Will

• Review fromDavid W

  Date: 01/03/2024

  1 star

  David W

  Date: 01/03/2024

  Definitely not worth it. Copart is and ******** is much better ... This place is horrible.. no type of honor.I've spent millions with the company and when my dealer's license expired, they suspended my account. I was told to send out my receipt and they will give me a temporary extension , I did exactly that and they lie and did not ,Everyone else gives you a ****** Period But no not them. Plus they always lie about their cars being run and drive and I saw vehicles missing the whole knee assembly and they list it as a run and drive? U lost me thx IAA for nothing
  

  IAA

  Date: 02/05/2024

  Thank you for your review. As far as our listing of Run & drive cars, the auction rules state the following: ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. Buyer acknowledges that IAA reserves the right, in its sole discretion, to delete, disable or suspend Buyers Login at any time with or without notice for any reason including, but not limited to, nonpayment or late payment of any money due IAA, failure to claim a vehicle, or expired registration or license. We are sorry to lose you as a buyer but we hold everyone to the auction rules.Thanks ******* (****) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromAshley O

  Date: 12/30/2023

  1 star

  Ashley O

  Date: 12/30/2023

  They are a horrible company.. They moving peoples vehicles around using a forklift truck.. I seen it with my own eyes.. my vehicle was moved around using a forklift truck.. And they damaged the bottom of my vehicle. Refuse to take a report. So I had to call the police in order to get one done.. They still havent tried to fix the situation. A forklift is not supposed to be placed under any vehicle.
  

  IAA

  Date: 01/02/2024

  Thank you for your email, We are sorry to hear about your experience at one of our Branches. As stated in our IAA auction rules and signed by all. Anyone making a purchase through IAA and picking up their vehicles is informed that vehicles will be loaded using a forklift as outlined in our auction rules. It states a ***** understands that the loading process is fraught with danger to a person or property because it involves lifting a vehicle with forklifts and placing the vehicle on a transporter. Thank you, ************************* *********** ***** Services
  

  IAA

  Date: 02/02/2024

  Thank you for your email, We are sorry to hear about your experience at one of our Branches. As stated in our IAA auction rules and signed by all. Anyone making a purchase through IAA and picking up their vehicles is informed that vehicles will be loaded using a forklift as outlined in our auction rules. It states a ***** understands that the loading process is fraught with danger to a person or property because it involves lifting a vehicle with forklifts and placing the vehicle on a transporter. Thank you, ************************* *********** ***** Services

• Review fromdennis p

  Date: 12/21/2023

  1 star

  dennis p

  Date: 12/21/2023

  we bought a run and drive truck arrived the engine was blown and on top of that when we wanted to sell it the title came whit the wrong title they do not respond to us and after 4 months we do not have a response if anyone please knows how we could resolve this you can contact us al *** AUTO SALES
  

  IAA

  Date: 02/05/2024

  Thank you for your review. As far as our listing of Run & drive cars, the auction rules state the following: ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  **** you for your review. As far as our listing of Run & drive cars, the auction rules state the following: ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromGoose R

  Date: 12/17/2023

  1 star

  Goose R

  Date: 12/17/2023

  Buyer fees !!! Example $2000.00 purchase. $500.00 buy fee $99.00 buyer internet fee ! Service fee $79.00 environmental fee $$10.00 Total $738.00 EXTRA !!! Wait credit card fee 4 1/2 percent more. So a two car purchase cost me additional $1,412.00 in FEES BUYERS BEWARE !!! AUCTION SHOULD DISCLOSE ALL FEES IN ONE SECTION INSTEAD OF SCATTERING THEM IN VARIOUS HIDDEN AREAS
  

  IAA

  Date: 02/05/2024

  Thank you for your review,After reading your review about fees at IAA unfortunately, with increased costs to do business over the last several months we have needed to make these changes to continue to support the seamless auction process you have come to expect from us. These fee changes are a necessary step to ensure we can continue to maintain seamless, environmentally responsible operations.We are sorry to hear these fee changes have caused an issue. Please know that even with these changes, we can continue to efficiently process vehicles and maintain environmentally compliant operations.Thanks ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review,After reading your review about fees at IAA unfortunately, with increased costs to do business over the last several months we have needed to make these changes to continue to support the seamless auction process you have come to expect from us. These fee changes are a necessary step to ensure we can continue to maintain seamless, environmentally responsible operations.We are sorry to hear these fee changes have caused an issue. Please know that even with these changes, we can continue to efficiently process vehicles and maintain environmentally compliant operations.Thanks ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromDerrick H

  Date: 11/14/2023

  1 star

  Derrick H

  Date: 11/14/2023

  Please dont buy or sell at this Auction Everything Thay do not right lies lies lies lies lies
  

  IAA

  Date: 02/05/2024

  Thank you for your review,After reading your review you weren't very specific on what may have happened to you or told to you. we try to assist our buyers as best as we can within the IAA auction rules. If you want to share more with me about what you are referring to in your review, I will happily try my best to assist you.Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review,After reading your review you weren't very specific on what may have happened to you or told to you. we try to assist our buyers as best as we can within the IAA auction rules. If you want to share more with me about what you are referring to in your review, I will happily try my best to assist you.Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team