Reviews

This profile includes reviews for IAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

IAA has 166 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  IAA

  2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

  
• 

  IAA

  9 Moodys Dr Gorham, ME 04038

• 

  IAA

  39 Stone Castle Rd Rock Tavern, NY 12575

  
• 

  IAA

  66 Peconic Ave Medford, NY 11763

  
• 

  IAA

  87 Randolph Ave Avenel, NJ 07001

Review Details

• Review fromBoo J

  Date: 11/09/2023

  1 star

  Boo J

  Date: 11/09/2023

  These location horrible human beings ******** IS ONE THOSE HORRIBLE HUMAN BEING.For the first time ever have this kind of problems with IAAI I ALWAYS buy cars with them never have issues the car was listed as RUN AND DRIVE which was not TRUE is FALSE this location put run and drive while the carS are not cause on the 31st when I arrive there I meet a young man exiting out the office he mention the same problem to me saying dont buy here cause they listed cars RUN AND DRIVE WHICH IS NOT **************** some horrible human beings.They listed cars RUN AND DRIVE WHICH IS NOT THE **** PLEASE NOTE EVERYTHING THEY PUT RUN AND DRIVE IS NOT DO IAAI CENTRAL OFFICE AND INVESTORS AWEAR OF THE LOCATION BAD BUSINESS PRACTICE?Im also hoping someone in the batter business bureau to read this.SHAME SHAME YOU WANT TO MAKE MONEY FALSELY LISTING CARS AS RUN AND DRIVE WHILE THEY NOT YOU GOT TO BE ASHAME OF THESE.I also include per they said runs and drive which is FALSE.The location of this IAAI is ****************************************** *****
  

  IAA

  Date: 02/05/2024

  Thank you for your review, Per Iaa auction rules, run & drive is defined as: ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.Thank you ******* (****) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review, Per Iaa auction rules, run & drive is defined as: ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.Thank you ******* (****) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromTijuana S

  Date: 11/07/2023

  1 star

  Tijuana S

  Date: 11/07/2023

  I applied with this company. Got an offer letter, signed and put in my 2 weeks notice at my current job. A week before hire date, I received a letter telling me they are rescinding their offer due to a change in business circumstances what a waste! Just know I wont be ever interested in a company that operates as such. They his is poor value and inconsideration of my livelihood. The word is being spreaded very quickly!
  

  IAA

  Date: 02/05/2024

  Thank you for your review, I have read your review and can imagine how that felt. We have just merged with another company and that could have been the reason why things got placed on hold for new hires. IAA was rated as "A Top Place to Work", and I can vouch for that. I would reach out to the HR department (if still interested) to see what is going on and if you are still being considered.Thanks Thank you for your review, Per Iaa auction rules, run & drive is defined as: ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.Thank you ******* (****) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review, I have read your review and can imagine how that felt. We have just merged with another company and that could have been the reason why things got placed on hold for new hires. IAA was rated as "A Top Place to Work", and I can vouch for that. I would reach out to the HR department (if still interested) to see what is going on and if you are still being considered.Thanks Thank you for your review, Per Iaa auction rules, run & drive is defined as: ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.Thank you ******* (****) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromdaniel l

  Date: 11/02/2023

  1 star

  daniel l

  Date: 11/02/2023

  they lie about selling cars with a clean title. It will say clean title and result in a salvage title. They won't own up to it even if they made a mistake. And now they put a disclaimer that they will not be liable for those mistakes. Tried calling and emailing them they won't respond back.
  

  IAA

  Date: 02/05/2024

  Thank you for your review,Per IAA auction rules on titles: IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. ***** FURTHER ACKNOWLEDGES AND AGREES THAT A STATE OR COUNTRY MAY CHANGE A VEHICLES TITLE OR BRAND CLASSIFICATION AFTER IT IS PURCHASED BY BUYER AND THAT IAA ASSUMES NO RESPONSIBILITY FOR THAT CHANGE IN CLASSIFICATION OR ANY CONSEQUENCES FLOWING THEREFROM. FOR EXAMPLE, BUYER MAY PURCHASE A VEHICLE IN ONE STATE UNDER A CLEAR SALE DOCUMENT BUT MAY BE REQUIRED TO SELL THE SAME VEHICLE UNDER A SALVAGE SALE DOCUMENT IN A DIFFERENT STATE. ANOTHER EXAMPLE IS THAT CUSTOMS MAY NOT APPROVE THE EXPORTATION OF A VEHICLE. IT IS THE BUYERS SOLE RESPONSIBILITY TO ASCERTAIN, CONFIRM, RESEARCH, INSPECT AND/OR INVESTIGATE ANY VEHICLE FOR SALE PRIOR TO PLACING A BID TO CONFIRM SALE DOCUMENT, STATE REGISTRATION, OR EXPORT REQUIREMENTS.Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review,Per IAA auction rules on titles: IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. ***** FURTHER ACKNOWLEDGES AND AGREES THAT A STATE OR COUNTRY MAY CHANGE A VEHICLES TITLE OR BRAND CLASSIFICATION AFTER IT IS PURCHASED BY BUYER AND THAT IAA ASSUMES NO RESPONSIBILITY FOR THAT CHANGE IN CLASSIFICATION OR ANY CONSEQUENCES FLOWING THEREFROM. FOR EXAMPLE, BUYER MAY PURCHASE A VEHICLE IN ONE STATE UNDER A CLEAR SALE DOCUMENT BUT MAY BE REQUIRED TO SELL THE SAME VEHICLE UNDER A SALVAGE SALE DOCUMENT IN A DIFFERENT STATE. ANOTHER EXAMPLE IS THAT CUSTOMS MAY NOT APPROVE THE EXPORTATION OF A VEHICLE. IT IS THE BUYERS SOLE RESPONSIBILITY TO ASCERTAIN, CONFIRM, RESEARCH, INSPECT AND/OR INVESTIGATE ANY VEHICLE FOR SALE PRIOR TO PLACING A BID TO CONFIRM SALE DOCUMENT, STATE REGISTRATION, OR EXPORT REQUIREMENTS.Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromClifford P

  Date: 10/30/2023

  1 star

  Clifford P

  Date: 10/30/2023

  BUYER BEWARE. I recently purchased a car from a small used car dealer in ** that was showing a clean Carfax report and a CLEAN TITLE that was shown to me by dealer, that he had purchased from IAA. During the drive back to *****, I noticed definite evidence of flood when I opened the gas fill door. Built up silt, mud and leaves beneath fill hole. Headliner fabric fell down during the trip. That's when I noticed the water stain on the fabric. I then ran the *** through through other sites recommended by NMVTIS. Three of the sites reported the car had been declared a salvage vehicle by IAA ******** Brothers) out of *******. ****** denied having knowledge of that during numerous phone conversations. I contacted IAA, but they wouldn't give me any information, saying I wasn't their buyer. Upon my request to dealer, he got a letter from them on their letterhead stating the car had a clean title. A body shop/garage here examined the vehicle and took 9 photos of evidence of flood damage, which I forwarded to dealer. He eventually agreed to buy the car back, plus pay extra for travel expenses stating, "I'll just be able to sell it for more to someone else." If he was a reputable dealer and truly hadn't known about the flood damage, his reaction should've been that he was going to take the matter up with ******************************* about the evidence I had found on the car and online. Definite shady business practices all around.
  

  IAA

  Date: 02/05/2024

  Thank you for your review,Per IAA auction rules on titles: IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. ***** FURTHER ACKNOWLEDGES AND AGREES THAT A STATE OR COUNTRY MAY CHANGE A VEHICLES TITLE OR BRAND CLASSIFICATION AFTER IT IS PURCHASED BY BUYER AND THAT IAA ASSUMES NO RESPONSIBILITY FOR THAT CHANGE IN CLASSIFICATION OR ANY CONSEQUENCES FLOWING THEREFROM. FOR EXAMPLE, BUYER MAY PURCHASE A VEHICLE IN ONE STATE UNDER A CLEAR SALE DOCUMENT BUT MAY BE REQUIRED TO SELL THE SAME VEHICLE UNDER A SALVAGE SALE DOCUMENT IN A DIFFERENT STATE. ANOTHER EXAMPLE IS THAT CUSTOMS MAY NOT APPROVE THE EXPORTATION OF A VEHICLE. IT IS THE BUYERS SOLE RESPONSIBILITY TO ASCERTAIN, CONFIRM, RESEARCH, INSPECT AND/OR INVESTIGATE ANY VEHICLE FOR SALE PRIOR TO PLACING A BID TO CONFIRM SALE DOCUMENT, STATE REGISTRATION, OR EXPORT REQUIREMENTS.Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review,Per IAA auction rules on titles: IN ACCORDANCE WITH APPLICABLE STATE LAW, BUYER ACKNOWLEDGES AND AGREES THAT VEHICLES SOLD WITH A CLEAR TITLE MAY HAVE A SALVAGE HISTORY. ***** FURTHER ACKNOWLEDGES AND AGREES THAT A STATE OR COUNTRY MAY CHANGE A VEHICLES TITLE OR BRAND CLASSIFICATION AFTER IT IS PURCHASED BY BUYER AND THAT IAA ASSUMES NO RESPONSIBILITY FOR THAT CHANGE IN CLASSIFICATION OR ANY CONSEQUENCES FLOWING THEREFROM. FOR EXAMPLE, BUYER MAY PURCHASE A VEHICLE IN ONE STATE UNDER A CLEAR SALE DOCUMENT BUT MAY BE REQUIRED TO SELL THE SAME VEHICLE UNDER A SALVAGE SALE DOCUMENT IN A DIFFERENT STATE. ANOTHER EXAMPLE IS THAT CUSTOMS MAY NOT APPROVE THE EXPORTATION OF A VEHICLE. IT IS THE BUYERS SOLE RESPONSIBILITY TO ASCERTAIN, CONFIRM, RESEARCH, INSPECT AND/OR INVESTIGATE ANY VEHICLE FOR SALE PRIOR TO PLACING A BID TO CONFIRM SALE DOCUMENT, STATE REGISTRATION, OR EXPORT REQUIREMENTS.Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromJOSE R

  Date: 10/21/2023

  1 star

  JOSE R

  Date: 10/21/2023

  Where to start, They really treat the dealers bad and lie about the conditions of the cars. They tell you has a key and drives loose the key and then tell you we dont guarantee keys. Then how the h*** did you take a picture of it and start the car?? Their answer... that is your problem. The fees are getting ridiculous. Its time to start searching other places to buy cars.
  

  IAA

  Date: 02/05/2024

  Thank you for your review, ANY STATEMENT THAT ANY VEHICLE HAS A PARTICULAR PART, INCLUDING BUT NOT LIMITED TO KEY PRESENT OR THAT VEHICLE HAS A CATALYTIC CONVERTER, MEANS THAT A PARTICULAR PART WAS NOTED UPON ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN, BUT IS NOT A REPRESENTATION OR WARRANTY THAT SUCH PART WILL BE PRESENT AT ANY TIME THEREAFTER. IAA IS NOT RESPONSIBLE FOR MISSING PARTS. IT IS BUYERS RESPONSIBILITY TO INSPECT AND CONFIRM THE NOTED PARTS ARE PRESENT PRIOR TO PLACING A BID.Thanks ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review, ANY STATEMENT THAT ANY VEHICLE HAS A PARTICULAR PART, INCLUDING BUT NOT LIMITED TO KEY PRESENT OR THAT VEHICLE HAS A CATALYTIC CONVERTER, MEANS THAT A PARTICULAR PART WAS NOTED UPON ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN, BUT IS NOT A REPRESENTATION OR WARRANTY THAT SUCH PART WILL BE PRESENT AT ANY TIME THEREAFTER. IAA IS NOT RESPONSIBLE FOR MISSING PARTS. IT IS BUYERS RESPONSIBILITY TO INSPECT AND CONFIRM THE NOTED PARTS ARE PRESENT PRIOR TO PLACING A BID.Thanks ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromJohn G

  Date: 09/14/2023

  5 stars

  John G

  Date: 09/14/2023

  IAA lies about "Run and Drive"!!!Picked up a $8k truck with major transmission problems.No way this truck had moved prior to auction! Lost thousands on this deal!Very crooked business practices!!
  

  IAA

  Date: 02/05/2024

  Thank you for your review, ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.Thanks ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review, ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.Thanks ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromScot D

  Date: 08/22/2023

  1 star

  Scot D

  Date: 08/22/2023

  They charged me $400 dollars by mistake and I am having a hard time getting it refunded. They are giving me the run around and have horrible customer service. I spent 2 hours on hold to be told I have to email my complaint.
  

  IAA

  Date: 02/05/2024

  Thank you for your review,If this hasn't been taken care of yet, please send me your buyer number and proof of the $400.00 payment and I will look into it.Thanks Thank you for your review, ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION RUN & DRIVE) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY.Thanks ******* (Will) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review,If this hasn't been taken care of yet, please send me your buyer number and proof of the $400.00 payment and I will look into it.Thanks ******* (****) ******* Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromRoberto V

  Date: 08/16/2023

  1 star

  Roberto V

  Date: 08/16/2023

  BAD SERVICE OTHER THAN YOU TAKE MORE THAN ONE HOUR JUST TO GET ATENDED , WE SEND THE ***** WORK REQUESTED BY IAAI TO ADD 2 AGENTS AND UPDATE EMAIL AND HAVE BEEN SENDED 3 TIMES AND THEM ARE NOT RECEIVING NOTHING IF WE MAKE ELECTRONIC TRANFER PAYMENTS AND TAKES MINUTES TO APPEAR CREDIT ON ACCOUNT AND TAKES 3 DAYS AND AFTER THAT YOU ALREADY OWNS THEM LATE PAYMENT FEE. WE TOOK THE SAME ***** WORK TO ************************* AND EXPLAIN THEM WY WE BROGHT EM IN PERSONE THEY SAID WILL DO IT NOW AND STILL NOT MAKE ANY CHANGE ON MY ACCOUNT WE HAVE TO PAID EXTRA MONEY FOR LATE PAYMENTS OR STORAGE FEES EVEN BEING THEM MISTAKE OR FAULT AND ************************* PEOPLE NEVER AVAILABLE SO WE MUST MAKE THE PAYMENTS ANYWAYS , WE LOST 6 TITTLES BY MAIL MORE THAN 1 YEAR A GO AND NEVER GET HELP OR MONEY REFUND FOR ALL TITTLES DUPLICATED REQUESTED , MAKE NO SENSE TO SPEND TIME TRYING TO TALK WITH ANYBODY FROM IAAI
  

  IAA

  Date: 02/05/2024

  Thank you for your review, Sorry to hear you are/were having issues at the *************************. There are other options you could use, Calling buyer services, chatting ************** or online Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team
  

  IAA

  Date: 02/05/2024

  Thank you for your review, Sorry to hear you are/were having issues at the *************************. There are other options you could use, Calling buyer services, chatting ************** or online Thanks ******* (******************** Supervisor, IAA ***************************** ******************** Complaints, Russian / ******* Escalation Team

• Review fromJennifer F

  Date: 07/26/2023

  1 star

  Jennifer F

  Date: 07/26/2023

  I was in a car accident on July 7, 2023. I took pictures of the vehicle before it was taken to the wreckage company. A few days after the accident, my truck was transferred from the wreckage company to IAA due to ****** insurance reporting my vehicle as total loss. When I received the report for the settlement offer I noticed additional damages or so called "conditions" that devalued the amount that they were offering me. So, I called ****** and requested the IAA pictures that they had for the inspection. Turns out that my stereo and backup camera were robbed. The whole front dashboard panel was damaged b/c they had to open it to unhook the wires of the stereo. The whole center console was removed and replaced with a different one. The front seats I originally had on my truck were leather and on the pictures of IAA it shows cloth seats. The passenger door appears to be swapped with another vehicle's door because in the bottom I can see that it's damaged and the handle of the door is black and the side mirror of the door is white when my truck originally had silver handles and the side mirror was black. The tailgate was also swapped with another vehicle's damaged tailgate because the tailgate handle was missing and my tailgate wasn't heavily chipped and it did have a tailgate handle and there was a backup camera on top of the license plate. I showed the pictures that I took on the day of the accident to the insurance company to compare it to the ones they have and they stated that they can't compensate me for those damages due to the fact that they're not responsible for it. Which makes no sense to me because they send my vehicle to this location. I'm requesting to have the inbound video reviewed to check which of your employer's stole from my vehicle and exchanged parts. I think it's unbelievable how someone that it was ok to remove and ************** of my truck because it was totaled when the vehicle had still NOT BEEN EVALUATED yet by the insurance company.
  

  IAA

  Date: 07/28/2023

  Thank you for your review. I have read your review and am sorry to hear what may have happened to your vehicle. For me to be better able to assist you I will need to know what location your vehicle was taken to and also the vin number of the vehicle in question. After I have received that information I can then reach out to that branch manager and have them look into this for us both.thanks ****
  

  IAA

  Date: 07/28/2023

  Thank you for your review. I have read your review and am sorry to hear what may have happened to your vehicle. For me to be better able to assist you I will need to know what location your vehicle was taken to and also the vin number of the vehicle in question. After I have received that information I can then reach out to that branch manager and have them look into this for us both.thanks ****

• Review fromRick R

  Date: 07/11/2023

  1 star

  Rick R

  Date: 07/11/2023

  I sold a vehicle that I purchased from Iaa it took the buyer more than 2 weeks which iaa aint like other auctions that pay u when vehicles are sold not based off if buyer purchases right away or not to make a long story short I waited over 2 weeks to get paid in which we all know they charged an outstanding late fee which I didnt receive and they did like they had to wait for purchase they need to revamp their policies in which its out dated and make them look more money hungry then customer satisfaction I really hate them but I love titlemax only why I stay they really **** compared to other auctions its all about fees fees fees they have to many lazy sit on a** old fashion employees and it really hurts them as a great quality **************,
  

  IAA

  Date: 07/12/2023

  Thank you for your review, after reading your review I'm not sure in some of your text you speak about the time limits to get a vehicle sold and paid for. Per the agreement you made with IAA, that point should have been clear on when repayment would take place. In reference to the IAA fees, The changes put IAAs average auction fees on par with others in the industry. Our fee schedules are also less complex than others in the industry. These fee changes are a necessary step so IAA can continue to deliver a seamless auction experience while maintaining a sound technology infrastructure and conducting reliable operations.
  

  IAA

  Date: 07/12/2023

  Thank you for your review, after reading your review I'm not sure in some of your text you speak about the time limits to get a vehicle sold and paid for. Per the agreement you made with IAA, that point should have been clear on when repayment would take place. In reference to the IAA fees, The changes put IAAs average auction fees on par with others in the industry. Our fee schedules are also less complex than others in the industry. These fee changes are a necessary step so IAA can continue to deliver a seamless auction experience while maintaining a sound technology infrastructure and conducting reliable operations.