Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 XLR Boost 37TXS13 on 1/20/22 VIN ***************** When we arrived the dealership was fixing a bad water pump. We used the unit 2 days later and thats when a laundry list of thing would go wrong and still have continued till this day on 4/18/23. First day we brought it home we noticed a hole in the roof and the whole roof was completely green from algae and this is supposed to be a brand new unit? So back to our first time using it on our way to our destination all 100gals of water leaked in the under belly and ripped it out. The heat wasnt working, the jacks were blowing fuses, we had no water, we had water coming out of the ramp door as well as the fifth wheel hitch, slide outs not working right and leaking. Thats when we also were noticing how horrible the finish work was. We had a 3 page work order after our first trip. We took it to the dealer multiple times with no resolution. Then the bigger problems started happening, we had a sewage leaking from under the unit, then we had tires shearing the bolts off while driving 60mph on the highway this happened to 3 different ************** this was a very scary situation for our family as well as the guest we had with us. All due to improper installation of all 3 axles on a 41ft unit This has been a nightmare but wait hold on it continues I contacted Forest River. So after talking with them we agreed to let them fix it even though we werent happy about it but we thought we would give them a chance, after about 5 months of it being gone we got it back. The the ramp door is completely rotten, still holding water to this day and they sent it back to us like that. Then we had an electrical fire & not to mention the jacks aren't working again. We want this made right we were told if we aren't happy repurchasing the unit was an option! So stand behind your product and take it back this is your problem not ours we work to hard for our money just to throw it away. More picture and videos.

  Business Response

  Date: 04/28/2023

  Please reach out to ***************** at ******************************** for assistance.

   

  Customer Answer

  Date: 04/28/2023

   I am rejecting this response because:
  
  We have dealt with ***************** and we get know where but disregarded with no satisfactory resolution to this on going nightmare. We just want our money back and to be done with this lemon thats still an issue sitting in our driveway inoperable just like the other 9 months its been unusable. They have our contact information so they know how to reach us. 
  

  Business Response

  Date: 05/05/2023

  Forest River requests information as to whether an appointment has been made at the dealer.

  Customer Answer

  Date: 05/08/2023

   I am rejecting this response because:
  
  Once again everything we have gone through and still are going through now going on 15 months now 9 of those our unit was either being fixed or sitting waiting to be fixed in operable and we are still being disregarded where is this companys integrity?!?!? Forest River chose to push product out and QC was just not there and now the consumers are taking the s*** end of the stick which is wrong in so many ways. I will make sure I share my familys story about our experience with buying a Forest River product. I will be sharing all my pictures, the improper install of our triple axles, our videos of sewage coming out of the bottom of the unit, water flowing out of the garage door and front cap, the fire, and the rest of the 30+ issues this POS has had or still has! My family spent hours stranded on the side of road. Missed motocross races or having to stay in a hotel while still making payments on something we couldnt use. If we werent told about Forest River repurchasing our unit back after we gave you a chance to correct all issues (which you did not) then how would we have know about it then? Its not are fault your employees are promising things to customers and then you chose not to hold to what was promised. 
  
  
  And to answer your question **** yes we have made an appt but this doesnt resolve the issue. 
  
  
  
  
  
  
  
  

  Business Response

  Date: 05/16/2023

  Thank you for making the appointment and please advise **** as we will expedite what we can.  ***** management is reviewing this matter.

  Customer Answer

  Date: 05/18/2023

   I am rejecting this response because:

  I have been in contact with management previous to filing this complaint and once again FR keeps disregarding how serious this 16 month long nightmare that me and family have been in. So I am not sure how thats a resolution to this on going problem. Obviously just fixing this hunk of junk isnt one either as you all had it for about 5 months sent it back to us with still major problems. We have only been able to use it for maybe 6 months out of the 16, how fair is that? We are still paying payments and insurance just for it to sit. I am done with this unit and we have been since the axle issue. Its just never ending and we should be enjoying life not dealing with this unnecessary BS! 
  
  

  
  

  Business Response

  Date: 05/24/2023

  We will continue to work with this customer.  It is our understanding that the customer has refused to take the ** in for the necessary repairs.  No matter what resolution we end up at, the ** needs to be submitted for repairs.

  Customer Answer

  Date: 05/24/2023

   I am rejecting this response because:
  
  Well this is comical we have email documentation that shows that weve been working with camping world trying to get these issues repaired. They have no room at their lot for our unit just to stay there waiting on you guys to send parts. As soon as the parts arrive then **** the service manager is going to contact us so we can bring in our unit so unless you have proof dont make remarks like that. ****** was just there yesterday getting an update on the status for the parts that we have been waiting on now for 3 months so sounds like you all need to get your act together and quit placing blame on others and own up to your mistakes! Because clearly you have made many which shows with our 41 issues on our work order when the unit was sent to your plant to be fixed and since we have received it back we have existing new issues! 
  

  Business Response

  Date: 06/02/2023

  Please send us the name and contact information of who you are talking to at ******* *****.  We want to resolve this issue but have no open parts orders in our system for this RV.

  Customer Answer

  Date: 06/05/2023

   I am rejecting this response because:
  
  So this is just getting ridiculous you guys keep dancing around going in circles about the matter. You all know who we are working with, ***************** with consumer affairs has directly emailed ******************* so I am not understanding where there is confusion. Also in previous responses through the BBB you said **** would be looking into whats going on with parts so quit dragging this out and make it RIGHT!!! This is the place that weve had our camper axles fixed by etc.  ***************************** has also been working with them to resolve these issues but you guys keep dancing around the major issue which is us not being happy with this camper and the so called FIXES Forest River did when you had our unit for 5 months, then sent it to us still with issues. Its been nothing but problems and continues to be now almost 17 months into owning this piece of s*** So make it right so we can all move on, this is really getting old. 
  

  Business Response

  Date: 06/12/2023

  It is our understanding that the dealership is reaching out to this customer to schedule a diagnostic appointment.

  Customer Answer

  Date: 06/14/2023

   I am rejecting this response because:
  
  We have an appointment at camping world in ********** ** on Friday June 16th at 1pm. But this doesnt resolve the fact we have had to deal with so many issues with this unit, the time we havent been able to use it as well as the trauma it has caused our family with the axle issues etc. Through all this we had to pay for hotels for our trips, still make the payments, and pay the insurance on something we have barely been able to use. Forest River needs to make this right! 

  
  

  Business Response

  Date: 06/23/2023

  We have spoken with the dealer and reached out directly to the customer earlier today.  We continue to strive toward positive resolution.

  Customer Answer

  Date: 06/25/2023

   I am rejecting this response because: ***************** from Forest River has reached out for a resolution but my husband was out of town so we will be speaking with him this coming week 6/26/23. I would like to keep this open until we have reached a deal that is satisfactory.  
  
  
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WE BOUGHT A FOREST RIVER WILDWOOD HERITAGE GLEN TRAVEL TRAILER FROM ******* RV IN DOVER FLORIDA ON FEBUARY 2, 2023. WE SPENT THEIR ALL DAY AT THE LOCATION FOR THEM TO DO THEIR INSPECTION OF THE VEHICLE. WE TOOK THE VEHICLE TO OUR HOME WHERE IT SAT IN OUR DRIVEWAY FOR A MONTH UNTIL WE TOOK OUR FIRST CAMPING TRIP ON MARCH 15, 2023 TO NORTH CAROLINA. WE NOTICED UPON BEING THERE A COUPLE OF DAYS AND IT STARTED RAINING, THAT THE CAMPER WAS LEAKING, SO WE TOOK IT TO ******* ***** IN ASHEVILLE, NC BECAUSE THERE ARE NO ******* RVS LOCATIONS IN NORTH CAROLINA, ONLY TO FIND OUT THAT THEIR WHERE EXTENSIVE CRACKS IN THE ROOF AND IT WAS LEAKING INTO THE WALLS. WE HAD NO CHOICE BUT TO TRADE OUT OF THE VEHICLE BECAUSE THE ROOF WAS GOING TO HAVE TO BE WARRANTIED THROUGH A COMPANY AND WE HAD PAID OUT NO REFUNDABLE COST TO CAMPGROUNDS, AND OTHER EVENTS, WE HAD OUR SIX BOYS WITH US, LEAVING US NO CHOICE. ALSO WE PURCHASED A INTERNET SATELITE FROM ******* RV OF DOVER, FLORIDA THE SAME DAY WE PURCHASED IT, AND THEY INSTALLED IT, ONLY TO FIND OUT THAT THEY IMPROPERLY INSTALLED THE SATELITE WITH NO MOUNTING PLATE AND SILICONED IT TO THE ROOF, MAKING IT UNREMOVEABLE TO OUR NEW RV, AND IT WAS ALSO LEAKING FROM THAT LOCATION TOO. UPON RETURNING TO FLORIDA, WE WENT TO ******* RV AND SPOKE TO THE HIGHEST MANAGER AT THE LOCATION WHICH WAS THE SERVICE SUPERVISOR OVER ******* RV, BECAUSE THEY DONT HAVE ******* MANAGERS. HE BASICALLY DENIED EVERYTHING, EVEN AFTER I SHOWED HIM THE PICTURES, AND SAID THERE WAS NOTHING HE COULD DO FOR US, WE ARE ASKING THAT ******* RV RETURN OUR $10,000 DEPOSIT WE PUT ON THE TRAVEL TRAILER WE BOUGHT FROM THEM THAT WAS DEFECTIVE AND THEY KNEW THIS PRIOR TO US LEAVING THEIR LOCATION AND SAID NOTHING, AND THEIR SERVICE TECHS INSPECTED THE ROOF AND INSTALLED THE SATELITE ON THE ROOF. WE ARE ALSO OUT $1200.00 FOR A SATELITE THAT COULDNT BE RECOVERED AND INSTALLATION. FOR A TOTAL OF $11,200. KING SATELITE SAID IT WAS MOUNTED INCORRECTLY WITH MOUNTING PLATE

  Customer Answer

  Date: 04/17/2023

  MODEL # **** WILDWOOD-HG- 26BHHL WT 6650

  VIN# *****************

  Business Response

  Date: 04/28/2023

  We do not have any record of these complaints at Forest River.  Please reach out to *********************** at ************************************ for assistance.

   

  Customer Answer

  Date: 04/28/2023

   I am rejecting this response because:
  We talked to the dealership and they said there hands were tied and if Forest River wants to respond to me, they can call me at ************
  
  

  Business Response

  Date: 04/28/2023

  Please understand that Forest River does not own the dealerships.  We are a manufacturer that sells to them.  Respectfully, please email as requested.

   

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our new 2022 VIBE 26RK on 11/01/2022. We returned the travel trailer to the dealer to repair a number of warranty issues 3 seperate times with repeat issues. The service was not completed correctly. We still have same issues issues now. The ***** voyage 01-02-2023 we made it approximately **** miles to discover the axels had started twisting up and loosing parts (a serious hazzard issue). Contacted Forestriver as to the issue. All is covered in the warranty. this took 2 weeks off our trip. New axles were sent out. A mobile repair service was contacted and the repair was completed. The installer informed us "the axels and wiring were not installed correctly causing ******** issue and burning up the wiring and the wiring on our truck. We were reimbursed for the ordeal. Our refrigerator had to be replaced it took 3 times in for service and approx. $200.00 loss of food to get it replaced. 02-12-2023 Another repair service came to replace the fridge and repair prior and new warranty issues. The new service tech was messy and did not complete all issues. I did not want that person back in my home. We have stayed incontact via email and phone with Forestriver representatives. We had informed the representative "We are requesting a sum of money back to complete all issues correctly and completely ourselves" The numerous issues have been documented, photographed and emailed to (2) Forestriver representatives. No one will respond to any request any more. This travel trailer has so many defects it is a lemon and should be replaced. We just want money back to complete repairs ourselves and be done with this. No warranty is worth this trouble. We canceled our 5 year extended warranty due to the craftsmanship and service of warranty covered issues.

  Customer Answer

  Date: 04/10/2023

  YEAR: 2022
  

  Vin # *****************

  MAKE : FOREST RIVER

  MODEL: 26RK
  

  Business Response

  Date: 04/18/2023

  The warranty manager is reaching out directly to address this customer's concerns.

   

  Customer Answer

  Date: 04/18/2023

   I am rejecting this response because:
  We were in contact over the warranty issues,  they quit responding once I request funds refunded to us. I do not believe they will follow through. If they would have continued contact with us,  I would not have had to involve the BBB. If I could figure out how to attach the multiple emails I would.
  
  

  Business Response

  Date: 04/18/2023

  The warranty manager is now involved and is reaching out.  

  Customer Answer

  Date: 04/21/2023

   I am rejecting this response because:
  
  It is Friday 4/21/23, no one from forestriver has reached out in any ******. This is exactly what happened with emailing the supposed warranty manager prior to contacting the BBB.

  Business Response

  Date: 04/28/2023

  This customer has been travelling but ********************** has made contact and will continue to try to resolve their complaints.

   

  Customer Answer

  Date: 06/29/2023

  I am requesting to reopen my case with Forest River Inc. Forest River Inc. has stopped communications again without resolution. I have included documents for your further review.
  Thank you for your assistance in this matter.
  *************************
  
  *****
  Thank you 
  *************************
  **** Enterprise
  ************
  *******************
  

  
  

  Business Response

  Date: 07/07/2023

  Forest River has been in direct contact with the customer and remains active and committed to achieving with them the necessary repair solutions.  Parts are ordered and expected to ship to the customers preferred dealer location.  We thank the customer for choosing **********************.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Wife and I purchased a Forest River XLR Nitro 351 (VIN#*****************) in April of 2022 From Camping World of **** in MN.1.The water heater was not properly installed/capped. So, the first time it was filled it flooded the under belly of the *** 2.The 50amp cable that runs through the ** from the plug to the junction box developed a Neutral to Hot short. 3.The rear bathroom/holding tanks do not vent properly, which means if the exterior drain is not open the washing machine when it empties will back up water into the inside of the camper and the toilet will Burp whatever contents are inside of it when you try to flush. 4.Entry doors do not close properly when the slides are out. The front door needs to be slammed, he rear door does not stay latched unless the dead bolt is engaged 5.The electrical is bad somewhere and has burnt out two inverters. The first one was replaced, but the company that makes them refuses to replace the second one, because well it isnt their fault that the electrical system is incorrect.6.The bottom trim pieces were not properly sealed on the exterior bottom of the side of all three slides. This has allowed water to accumulate and has started to rot the wood of all three slides as well as the interior wood. When I brought it in for service in October to the **** camping world, they claimed they could find no leaks and refused to do anything. This is our primary issue. The others listed are frustrating, however, this problem was present from the very first time we took it out, and I assume has been an issue both through building and sitting on the dealership lot. The moisture and water have started to rot the bottom of the slide, and other parts of the wall are showing signs of mold. I have worries for the health of my family, the structural strength, and the negative effect the water damage has on the value of my camper.

  Business Response

  Date: 04/14/2023

  Forest River has been in closed contact with this customer this week.  We are doing our best to work with them as they are travelling.

  Customer Answer

  Date: 04/21/2023

   I am rejecting this response because:
  I have had communication with the manufacturer, and have a service date set, I am leaving this issue open until the work/replacement is complete.
  
  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Salem Cruise Lite 171RBXL (VIN *****************) in June of 2022. I purchased this for my daughter to live in while she is in college. In December 2022 she notice water leaking out from under the cabinet/stove area. The table top would not fit between the bench seats to lay flat and the kitchen window seemed to be leaking too. I took the camper to the place we purchased (******************************************). They stated the water pump was broken and had to be replaced and they would fix the table and seal the window. After fixing the water pump, table and window, they performed a water pressure test and the window stilled leaked. It took 5 weeks for Forest River **************** to approve. The first window was supposedly sent to ********* and got lost, then a 2nd window was ordered and it was sent to ********. A 3rd window was ordered and I am still waiting to hear back when and if it will get delivered. We had to take our older motorhome for my daughter to live in, so she would have a place to stay. She is over 2 hours away from home. This has been very frustrating and inconvenience for us, especially since it is camping season. We had to borrow a friends camper for our vacation.Forest Rive and their warranty company needs to provide better and faster service. Repairs should not take this long. Dealership has had our camper since Dec. 2022 and it is not now April of 2023. This is very unprofessional.

  Customer Answer

  Date: 04/12/2023

  From: Talacy09 <****************>
  Sent: Wednesday, April 12, 2023 2:44 PM
  To: Info@ mailbox <***********************************************>
  Subject: Re: You have a New Message from BBB Serving Northern *******, Complaint #******** 
   
  I would like to add to the case, #******** 
  On Tuesday April 11, 2023 I got a call from Camping World and they received the window, which was great news. Then Tuesday afternoon I received another call starting the window frame was bent and could not be used. Now we are waiting on another window to be delivered. 
  Curious how long that will take.
  
  Sent from *** on Android
  

  
  

  Business Response

  Date: 04/13/2023

  We are sorry to hear of issues and are working directly with dealership to expedite the repairs. We will certainly review any payments to assist. Please email *************************************** to assist. 

  Customer Answer

  Date: 04/24/2023

  This is an additional update to my previous complaint filed on 4/5/2023 (Reference ID ********* for the 2022 Salem Cruise Lite 171RBXL (VIN *****************) ** purchased in June of 2022. On 4/11/2023, Camping World called that morning and stated they had received the window for the ** and would get it installed as soon as possible. I received another call later that afternoon around 4 from Camping World stating the window frame was bent and too damaged to install. They would have to order another one from ******* River. On Monday 4/17/2024, Camping World stated the window should be in that week. As of today 4/24/2023 Camping world has not received a new window for the **. I do not understand why it takes so long to get a window. This is ridiculous that it takes this long to ship and receive a window that we have been needing for over 2 months. This camper is my daughters home, and she is needing it back. The ** has been at camping world since December 2022. 4 months without a home that she is paying for is just a rip off. Something needs to be done very soon.
  
  Refund; Replacement; A refund for all the payments my daughter has made and has been unable to use. Or replace the camper, since this one can not get fixed.

  Business Response

  Date: 04/28/2023

  After review we do apologize but this window is something we are at the mercy of an outside supplier as this window is not something we use in current production so is purchased and shipped outside of are network. We are in contact to expedite a new one and ask to ship a different method to allow no issues. We will certainly offer an additional year repair warranty for these issues. 

• Initial Complaint

  Date:03/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased new a Forest River Wildwood travel trailer 3/31/2022 that came with a one-year warranty. There were problems with the slide out as it got stuck in the open position. I had to take the travel trailer into an RV repair shop to fix the slide out. I have sent the repair invoice to Forest River (3/7/2023) I have called and left messages and sent emails to find out the status of the claim, but no one returns the calls or emails.

  Customer Answer

  Date: 03/25/2023

  Please see the attached sales receipt that has the *** number and also the Model number

  Business Response

  Date: 04/05/2023

  We appreciate the chance to serve the customer and apologize for the length of time taken to review.  We ask that the customer either email ***************************************or call ************ to receive details of a proposed solution for this issue.  

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original date of the purchase 3/25/22; however, the ** has been returned for repairs in 4/22, 8/22 (not retuned until 3/23), and again in 3/23 (same issue not fixed). The ** is a 2022 (new) Forest River ********************* Ultra Lite FW289RB Vin *****************. Purchase cost = $76,954 and is financed. The business' commitment to us is the unit will actually work; however, the service center has had the unit ~8 months and currently has it. The slides do not function. The main living area slide does not work. All 3 times we have returned the unit the living area slide has been a problem. It will go out, but it will not go back in. The master bedroom slide broke during our vacation and would not extend, and the kitchen slide makes a loud popping noise. We missed all of our camping trips in the fall and now are missing all of our spring season. Can't make summer plans because we have no idea when we will have a unit that works. When we returned the unit the 1st time (less than 1 month after getting it), the *** extended the warranty 3 months (until 6/23). After 2 more times of having to return the camper for service, we asked for an extension until December 2023 and was told "NO!!!" and "trust us since you have had issues in the past we "most likely" will cover any slide issues after the warranty expires." A unit that cost almost $80K should not have these types of issues. NOT only should this company extend the warranty, they should be reimbursing us for not being able to use it. I cannot believe their attitude and their lack of standing behind their product. Basically, the warranty representative, *******************************, blew off any responsibility just saying, we are covering the service and basically "what's your problem". My problem IS we can't and haven't been able to use a NEW camper for the most of time we have had it! Not to mention when will it break again. I am sure they will be happy to tell me in July that the warranty is expired and you're on your own.

  Business Response

  Date: 03/29/2023

  We are sorry to hear that the customer did not have a positive experience with their trailer or with our **************** department.  We are continuing to work with the dealership to have the repairs completed as quickly as possible.  We are also discussing the situation with the customer as well so that we can work with them to find an agreeable outcome as well.

  Customer Answer

  Date: 03/29/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am waiting to see if there is an acceptable resolution.  They are still working on the issues.

  
  

  Thank you.

• Initial Complaint

  Date:03/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a forest river ********* in December of 2021. On the day of delivery there was an issue with the slide, which damaged the unit. It was reported immediately and we were told it would be handled. We were then ghosted. We ended up speaking to forest river, and they sent us to a local dealership. The unit has been in the dealership for over 5 months, and the repair work is being denied because forest river blames the slide/piston company, who blames them. When the unit was put together a piece of material was left in it, causing the slide issues. We have been without a working unit since the day of delivery, and we have barely used it. Other warranty issues have also been denied.

  Customer Answer

  Date: 03/24/2023

  VIN *****************

  Forest River Berkshire XL 40c

  Business Response

  Date: 03/30/2023

  Thank you for forwarding the consumers complaint to Forest River and this opportunity to respond.
  
  Forest River has been in contact with the consumer to clear up his service issues and are currently working towards resolution.
  
  Thanks again for your contact and the opportunity to assist the consumer

  Customer Answer

  Date: 04/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided the work gets done.  They have stated that they would have the parts here by yesterdady (friday the 31 of March), however parts were not received. I would request that we leave this complaint open for another 2 weeks in order to insure that they do complete the work.

  
  

  Thank you.

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Forest River ***** in February of 2021. Over the next ********************************************************************* various places. I called Forest River and spoke with ****. She said they were aware of the problem and it was a manufacturer's defect and they would replace the floor even though the ** was no longer under warranty. She told me to make an appointment at ******* ***** and to have them file the paperwork to replace the floor. I did so and when ******* ***** contacted them, they stated that it needed to be approved by a manager. That was 3 weeks ago, I have received NO help from Forest River to rectify this situation and now my ** is just sitting at ******* ***** unable to be used. I was told by ***** at Forest River that I should have gotten an email from **** offering me $2000 for the repair...I never got that. But, to actually replace the floor is more like $8000 and since I was told this was a manufacturer's defect and it would be taken care of, I think they should deliver on that word.

  Customer Answer

  Date: 03/21/2023

  Our RV is a Forest River Salem 26DBUD.  The *** is *****************.

  Business Response

  Date: 03/28/2023

  Forest River is sympathetic towards the customers concerns.  After review of the unit file it has been determined that the customers unit warranty expired February 2022.  As customer ******************************* is ready to assist the customer with a portion of the replacement cost.

  Customer Answer

  Date: 03/29/2023

   I am rejecting this response because it is not specific enough. I would like to know what level of help they will be providing to help replace the floor since when I first spoke to ******************* I was informed it will be taken care of even out of warranty because it was a manufacturer defect.  I have yet to receive any communication from Forest River with specifics. All I have is a voicemail from their customer service saying since I have filed this complaint he couldnt do anything more to help me. I was told the ** would be in touch and have not received a phone call or email. 
  
  

  Business Response

  Date: 03/31/2023

  Forest River has been in contact with the customer and we have come to resolution.Thank you for the opportunity to serve the customer.

  Customer Answer

  Date: 03/31/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and we have come to an agreement that suits the business much more than it does the customer.  I do not believe the business fulfilled promises made over the phone, but as I have no proof, it is what it is.  I will take their settlement money and move on.

  
  

  Thank you.

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased three campers made from forest river *** over the last 10 years. In January 2022, I purchased my last. I purchased a Cherokee 324ts from ********** in ******, **. in January of 2022. My family drove 2 hours to this dealer due to the being the closest with what we were looking for, which was your brand camper. It was a painful buying experience to say the least. Nothing was ready when we got there and took 3-4 hours to get things completed. When we got home with the camper we plugged it in and realized the fridge didn't work. I called the dealer and they wanted us to bring the camper back. We finally agreed I would remove the fridge and they would swap it but I still had to drive 5 hours round trip to get the replacement and reinstall myself. Next when we took our camper out the shower was leaking. We just dealt with it for sometime due to knowing we would have to take it in for warranty work. Finally in November of last year we took it in to get that fixed. After this dealer kept my camper for 7 weeks I was finally able to go get it in mid January. Once we returned home from another 5 hour round trip, we hooked up water and power, only to see that the shower was still leaking. I then called the dealer only to be told they could not help me unless I brought it back again. I called your company at this point for help. I spoke with a guy named ****** who acted like he was there to help. I was told he would research and see what you all could do , but I never received a call back. I called again, and I ended up with ****** again. At this point it was like I had never spoken with him the first time and had to explain the event and problem again. ****** then informed me that the only option I had was to take the camper back to the dealer that kept my camper for 7 weeks and didn't fix the problem. I asked to speak with someone else to try and find a solution that was better. I then spoke with *********************** who told me that I could get a mobile person to fix the shower and pay the bill myself, then Forest River would reimburse me for labor and parts. I felt good after that call and did exactly this. I had the shower repaired , which took 4 hours due to having to remove cabinets to be able to pull tracks from the shower to seal under them because they were never sealed at the factory. Only $30 in parts and $360 in labor. Next I send this invoice for reimbursement only to get the run around and finally get told by ***** that your company will only reimburse me 0.5 hours and the parts which totals $80. Now, I had to fix the shower to use the camper but I have had an absolutely terrible experience with this camper from the dealer to your staff. I have owned multiple units made by your company but I can assure you that I will never own another due to the way this was handled. I will never be able to point anyone towards ********** as a dealer or your brand either.Thank you for taking the time to read this if you did and I do not expect any action from this message.

  Customer Answer

  Date: 03/20/2023

  2022 forest river Cherokee 324TS

  Business Response

  Date: 03/22/2023

  We sympathize with ******************** frustrations. In our initial conversation with ****************, we explained that Forest Rivers warranty can be honored by any Forest River dealership near him. When he called in an additional time, we made an exception to our standard procedure. We agreed to have the repairs reviewed by a 3rd party service center, so **************** did not have to travel an extended distance.  We requested an estimate for the remaining repairs that were needed prior to the work being done. Forest River did not receive an estimate. Only a paid invoice once the repairs were already completed. The invoice we received was not an official invoice from an RV Service Technician. The invoice was generated by ******* Home Improvement Service.  When we called to verify what repairs were made, we were informed that the work had been done by the customers father. We offered to cover our authorized labor time and to cover the total cost of parts. **************** was not in agreeance of these terms. Forest River provides a one-year warranty from the date of purchase and is ready and willing to assist in any warrantable repairs.We will stand behind our offer to cover our authorized labor time and to cover the total cost of parts if the customer chooses to proceed. We hope to rectify this case for all parties involved.

  Customer Answer

  Date: 03/22/2023

   I am rejecting this response because:I was never asked to provide a quote for the work before getting it done.  Yes the work was done by my father who is a general contractor because of the inability of forest rivers dealer and warranty department to remedy the issues.  I am only sending this complaint so that others can know of what type of business this is and what they can expect from there warranty.