Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Forest River Salem 32BHDS travel trailer from *********************** in ******, ******* on June 9th, 2022. We have had constant issues with it since. There have been metal shards under the linoleum flooring, exposed/stuck out **** nails throughout, outdoor kitchen door is stuck, slide issues, finish issues throughout, hole in the ceiling in the bedroom, and the worst issue is the kitchen flooring is bowing / flexing. We will live with the minor issues, but we would like the outdoor kitchen door and the bowing kitchen flooring fixed on site at our season campground. They have sent service techs there before and the tech said he could easily fix both issues on site. However, Forest River is saying we must have our camper trailered to *******, ******* to be fixed. We do not have a vehicle that can do this and our camper is permanently parked at a seasonal campground with a deck build around it and permanent plumbing. We want both issues fixed on site as we were originally told or ******* River to cover the cost of a local repair company. ******* River has a horrible track record in recent years, their customer complaints are well documented. I want these issues fixed. All requests have been filed through *********************** in ******, ******* (dealer) and direct to ******* River (talked to *******************).

  Customer Answer

  Date: 03/13/2023

  The VIN is - *****************

   

  The model is 2022 Salem BHDS

  Business Response

  Date: 03/22/2023

  Thank you for the opportunity to assist our customer.  After reviewing the customers file, we see no record of denying onsite repair.  Please contact ********************************* for further assistance with onsite repairs.

  Customer Answer

  Date: 03/23/2023

   I am rejecting this response because:
  
  This response is not true. There have been numerous requests to have onsite repair through ***********************. We have repeatedly been told that our RV must be pulled back to Northeast ******* to have repairs done. 

  Business Response

  Date: 03/27/2023

  Forest River is ready and willing to assist the customer.  Our records do not indicate receiving a request for onsite repair from the dealer.  Records also do not show any denial of onsite repair as there has not been a request made from the dealer. Please contact Forest River directly by emailing ********************************* for assistance achieving on site repair.

  Customer Answer

  Date: 03/28/2023

   I am rejecting this response because:

   

  There have been several attempts to resolve this matter and I provided proof in email. The resolution that I am looking for is to have the repair done on site not to take my site apart and have my trailer brought up to Northern *******. FR sells trailers all over the country, you cannot tell me that they require trailers to be brought back to their facilities in ******/******, ******* for repair. 

  They sent me a form to have the trailer brought back to their facility. Again this will require taking my deck apart at my seasonal campsite, removing TVs, cutting permanent sewage pipes, etc. I want verification that they are willing to do the repair on site like they have done in the past for other issues before I consider this issue resolved. 

  
  

  Business Response

  Date: 04/04/2023

  Forest River is prepared to assist the customer with on-site **********************.   Please contact Forest River directly by emailing ********************************* for assistance in achieving on site repair, as our records do not indicate receiving a request for onsite repair from the dealer.

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to replace defective parts under a 5 year warranty. 3 years of warranty are left. Mooring cover on a 2020 pontoon boat is dry rotted and coming apart. The boat is a **********************.

  Business Response

  Date: 03/17/2023

  Forest River has reviewed the claim sent by the dealer.  Due to the nature of the damage to the mooring cover the replacement will not be covered under warranty.  However, Forest River has agreed to replace the mooring cover to be sent to *************** for the customer as Goodwill with the reminder that the mooring cover is intended for protective cover while the boat is not in use and is not intended to be used as a cover for travel.  The Goodwill replacement of the mooring cover does not allow for any labor coverage.  This Goodwill gesture also does not mean we will automatically warranty or Goodwill any future canvas claims in the future, but we will look at any claims like we did this claim and use our knowledge and vendor expertise to make decisions on warranty.
  
  We thank you for the opportunity to assist.

  Customer Answer

  Date: 03/21/2023

  I am satisfied with the companys response. I hope that this is taken care of in a timely manner and no further issues arise from this warranty claim. Thank you very much. 

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2019 Sandpiper from Paradise ***s on 8/5/2022 fir 85 thousand dollars. We sold our house, so we needed a place to live. Its just my husband, myself and our dog. On 2/4/2023 5 months after purchasing the *** we came home and the slides in the kitchen and the bedroom were closed which scared me half to death because my dog was in the *** We came in and push the slides to open them back up. It had done a lot of damage both in the kitchen and bedroom, however I was very thankful it didnt get my dog because he was in the living room. We were so confused to what had happened and why it happened in the kitchen and bedroom but not living room. So it was late on a Saturday night so we didnt know who to call that late to find out what had happened. We try to pick up the mess it has made and I was laying on couch in living room with our dog and ***** went to bed. We were almost asleep when it all of a sudden started closing again on its own and I jumped up grabbed my dog and ***** jumped up and just made it to the living room as it closed. We didnt have anywhere to go so we opened it back up again. By this time Im scared to death to even sleep. We opened back up only for it to do it again after about an hour. Finally my husband disconnected our panel box that controls the slides but unfortunately it also controls some of our lights we use. We called the place that we bought the camper through and they told us that there was a recall on it for the slides closing on their own and that they had already fixed it. However it obviously didnt work. They said they were calling and emailing Forest River ***s but no one was responding. I have called and left messages but no one has called me back to resolve this matter. We have been living with the damage, no use to certain lights, and fear if it closing up somehow. I no longer what them to fix the damages, I prefer that they give me our money back and take the camper. I am terrified it may happen again while we are sleeping or on my dog. We have had our dog 16 years and he has a lot of health issues. We cant live like this.

  Customer Answer

  Date: 03/08/2023

  From: *******.. ****** <********************>
  Sent: Monday, March 6, 2023 3:17 PM
  To: Info@ mailbox <***********************************************>
  Subject: Re: You have a New Message from BBB Serving Northern *******, Complaint #********

   

  Thank you!

  *************************

  
  
  Please see attached document. 

  Business Response

  Date: 03/14/2023

  Forest River has been in talks with the repairing dealer regarding the concerns expressed by the customer.  ********************** and the component manufacturer are currently awaiting photos of the damage along with an estimate for repairs from the repairing dealer.  Forest River is sending an updated touch panel from the component manufacturer to the repairing dealer.  Forest River will cover the repairs due to the slide once the photos and estimate are received and reviewed.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Coachmen Leprechaun with a warranty, since this purchase a multitude of issues has taken over, and the fun has left out of owning a motorhome. I have made two can't-wait repairs and have been paid for one but have not received payment for a much larger repair. Each time I call *************************, ******************* *************) he tells me "it's in the mail" a smirk included. I was told to bring it to ********************* in ******, ******** and they would get these repairs fixed but I sold my home in June 2022 and live in my motorhome full time. Yes, I can deliver it to ******, ******** some 400 miles, I would have to empty it out, rent storage, rent an extended place to live, and wait for them to do their work. Then drive it back to **************, ******** to work. I am asking for $509.00 and never hear from either of these places again.

  Customer Answer

  Date: 02/28/2023

  I have provided this information to Forest River RV numerous times but here it is:

   

  2022 Coachmen Leprechaun, VIN#*****************

  Business Response

  Date: 03/09/2023

  We are in receipt of your communication regarding ************** filing with your organization and appreciate the opportunity to respond.
  
  We sincerely regret that our customer, *************, has experienced some warranty concerns with the motorhome and apologize for any inconvenience they may have caused and the inadvertent delay in the goodwill reimbursement for the repairs to the motorhome.  Check number ******* was issued on February 28th, 2023 and sent to our customer shortly thereafter. We will follow up with ************** to verify she has received the reimbursement check.
  
  Please let us know if this office may be of further assistance.

  Customer Answer

  Date: 03/10/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 20th 2023 I bought a 2023 Forest River Sandpiper Luxury 388BHRD VIN ***************** from my local Sandpiper dealer (the dealer has been great). On January 22nd 2023, the camper was already leaking water from a bunkhouse slide. My RV has been at the dealer for 5 times the amount of time I have had possession of it.There have been 4-5 different repairs attempted to fix the unit with no results as it still leaks every time the dealer leak tests. At this point I am fed up and feel I have been sold a lemon. There is no excuse for such poor quality that a unit which has an MSRP of $125k+ and claims to be luxury. After having 4-5 repairs completed on this unit for the same issue I would like to exchange the unit for a new one spec'd at least the same as the one I have. I have made multiple attempts to call and get to the people who can help me with this but keep getting sent all over the place.

  Business Response

  Date: 03/06/2023

  We apologize for your experience, and we have been in contact with *********************** since we are only showing one occurrence with the slide leak. ******* ***** RV did order vertical wiper seals, and we had decided to send them some cups.  Cups are installed at the bottom of slide columns to capture water that *** travel down rack located on exterior wall of the slide outs. We are working with them to assist in resolution. If they are unable to rectify, we will request the opportunity to have the Sandpiper returned to get the slide leak addressed, which would include providing you a report showing what was found, and the remedy performed. 

  Customer Answer

  Date: 03/06/2023

   I am rejecting this response because:
  I do not want to send this unit back to the factory and be without it for another who knows how many weeks. I have been paying on a unit that I havent been able to use since day 2. If this unit needs to return to the factory I want a replacement unit, this is completely unacceptable for a brand new unit. Additionally, there is only one occurrence of a slide leak because it has been in tje shop getting multiple repairs for the same leak since the week after I purchased the unit.
  
  

  Business Response

  Date: 03/10/2023

  Forest River has been working with the dealer in regard to the customer's concerns.  Together we have formulated a plan with the customers approval to have the unit returned to the factory for repair.  Pickup of the unit from the dealer is scheduled for Monday 3/13/2023.  If there are any questions that our customer has or additional ********************** concerns, they can reach out to their Forest River **************** Contact thru email at *********************************** or by phone at ************.

  Customer Answer

  Date: 03/10/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the timeline for repairs at the factory is met.

  
  

  Thank you.

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - On 2/9/22 traded 19 Forest River Wildwood Travel Trailer in for 22 Forest River Cherokee ****** Wolf Fifth Wheel(VIN# *****************) at ******* ***** of ************. - Camped in the unit 4 times through December 22. Each time after each camping trip we have a checklist of internal and external items we check to ensure there isn't any issues with the camper. - At the last camping trip in Nov 22, we noted several issues on the camper and tried to call ******* ***** of ************ to schedule a service appointment. NO call back was ever received after repeated attempts, so we called ******* ***** of Georgetown which was a closer store location.-One of the issues we noted was the dampness/water issue with the outdoor kitchen area. We immediately took pictures to document the issue. We were scheduled to bring the camper in mid-January 23 and due to snow and icy weather, we were not able to get it to Georgetown until early Feb 23. -At that time, all issues were noted and pictures taken both by ******* ***** of Georgetown and we sent our pictures over. Work Order # ***** and Forest River Claim # ******* was opened.-We received an email back from the Owner Relations Team at Forest River that the particular claim for the outdoor kitchen was denied due to customer maintenance and incorrect user operation. - We have serious issue with this determination by Forest River for several reasons. 1) We NEVER used the outdoor kitchen for cooking. None of the equipment was used. 2) We did as ****** Owners manual recommended and reported the issues ASAP. Unfortunately, ******* ***** is extremely hard to get a service appointment scheduled with and it doesn't happen in a week. It tends to be 2 to 4 weeks out before you can get your camper in for ANY service. Since we did the proper checks per our customer service maintenance list, and this camper is barely a year old, we are asking the Forest River to include this particular issue as a covered item.

  Business Response

  Date: 02/24/2023

  We do apologize for the inconvenience and the time that it took to approve the claim.  We have spoken with the customer,received clarification on the issue and we have authorized the repair to be covered under warranty.
  Thank you for this opportunity to provide a resolution.  Should any other questions or issues arise please reach out back out to your Cherokee owner's relations contact for assistance.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Forest River asking how to fix a substantial water leak because my NEWLY PURCHASED 2022 Sabre 37FLH could not be moved. I was instructed by both Forest River and ******* RV in ********, **, to contact a mobile repair service. I was instructed to take before/after pictures and save any parts that were replaced. I did all of that. Invoices and pictures were sent to Forest River (11/28/22). Subsequent to that repair another leak happened in the same area. Following the same procedure I had a mobile repair service come out and do the repairs. Invoices and pictures were sent to Forest River (1/3/23). Total paid was $646.79. To date I have still not received reimbursement for either of those repairs. Speaking with representative *************************** who keeps saying she needs more pictures but the mobile repair service said they took every picture that they possibly could showing the repairs before/after. All those pictures were sent to me by the mobile repair which I forwarded to ***************************. The mobile repair has also sent them to ***************************. It has now been almost 3 months since the initial repair and I still have not been reimbursed. Every single time I send them what they ask for they come up with something else. I have contacted Forest River well over 20 times by both email and telephone. Claim No. is SR6111474. This claim needs to be settled.

  Customer Answer

  Date: 02/15/2023

  22 Sabre 37FLH 
  *****************

  Business Response

  Date: 02/22/2023

  Thank you for reaching out to Forest River, ***** Sabre division. I do apologize for any delay experienced while we reviewed the invoices for the work performed outside of our dealer network. The good news is, the invoices have been reviewed and any warranty related items are being processed for reimbursement. Please note that diagnostic fees and mileage fees are not part of your warranty agreement with us. The payment will be mailed to you in the next couple of weeks.
  
  Should you have any additional questions and/or concerns, do not hesitate to reach out to us at,************.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased brand new rv from ******************************** within first month had to take it back for water leak then when we finally took it on vacation it nearly caught fire because heating duct was not finished it flooded because commode was not attached properly then another water leak then leak from sky light then was told that we were lucky the shower stall did not fall through because they did not have support system this is just a few things canopy was coming undone we had to leave vacation early and take straight to dealership it sit there nearly 4 months out in the elements our brand new trailer and not to mention our warranty has practically diminished sitting on the dealers lot we want our money back and our extended warranty money and our taxes etc

  Customer Answer

  Date: 02/15/2023

  ***** this is from *************************** the make and model is 2022 East to west model TT Alta body is **** MMK the *** *****************

  Business Response

  Date: 02/22/2023

  Thank you for reaching out and we apologize for any inconveniences you have experienced.  After speaking with the dealership, the work on the customers unit has been completed.  It is reported that the unit was picked up on 1-28-22.  If there are issues currently with your unit, please let us know and we will work towards correcting those issues.

  Customer Answer

  Date: 02/22/2023

   I am rejecting this response because:
  
  
  

  Customer Answer

  Date: 02/23/2023

  when I get recalls or anything on the rv it shows Forrest river is the responsible party I found this and sent it to you because Forrest river seems to want to push my situation on **** ** **** but Forrest river is the ones

  Business Response

  Date: 02/27/2023

  Thank you for the opportunity to help resolve this situation.  As relayed before, the unit has been picked up as of 1-28-23 and all repairs have been made.  We appreciate the opportunity to help resolve this matter and now consider this case closed as all repairs have been made at this time.

• Initial Complaint

  Date:02/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 FR Sabre 37FLL on Sept 5,2021 with a trade in of our 2011 FR WJ. Several issues were noted and to be repaired prior to pick up. On Sept 25th we arrived at ** to do our final walk through & have our trailer delivered home only to find out there were still several issues not fixed. They provided us the work orders & promised they would come to us to fix & make it right. We took their word for it. We were told that it would be fixed as soon as parts were received. Issues included in attachment. Next thing we know 2 months have passed & no word from them. But now we are dealing with a bigger issue of our shower leaking from the underbelly and mold throughout the trailer. We immediately went to camping world and spoke with the ** **** and the Service manager ****** who ensured us they would send someone out to take a look at it & provide a remedy. We purchased this trailer to live in while we sold our house relocated out of state which we had planned to leave early 2022 but were not able to after my son became ill from the mold, and we had to vacate the trailer immediately following doctor's ******* We consistently emailed & called ** only to get the run around & broken promises from the ** *********************. In January after not getting anywhere with local management or ever being contacted for repairs to be made, we contacted corporate. Again, several emails, pictures and medical records were submitted to make them aware of our complaints and concerns. We went through several claims' specialist with no remedy. We are now over a year into having this trailer and still have no remedy to these issues or any contact from ** to begin repairs. This is very disheartening that they treat customers this way. This was a brand-new trailer that never should have been sold in the first place given the multiple issues. They don't seem to care that their neglect and lack of care have cost my toddler his health & left us with an $80k trailer we can't use. Notes included.

  Customer Answer

  Date: 02/03/2023

  Hello, I provided a picture of the *** in my initial complaint, but I will provide it again here. 2022 Forest River Sabre 37FLL *** *****************. I would also like to note we have been loyal Forest River customers since purchasing our first 2011 Forest River Windjammer that we traded in for this new one. Our 2011 was a great trailer that we created years of memories in, so we did not expect to experience the problems we have with our new trailer. Thank you for your time in reviewing this matter. 

  Business Response

  Date: 02/06/2023

  The customer has engaged legal counsel and we are corresponding with their attorneys.  Thank you for the opportunity to respond.

  
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the day we purchased our 2019 Forest River Wolf Pup Serial # ***************** on May ********* we have had many problems. Just to list a few we where told that the anode threads on the water heater where stripped from the factory. Still to this day { Three years later } it has not been resolved. Also the slide never closed properly we returned to place where we bought and was told it was fixed and never was. To this day slide still does not operate and close properly. AC unit does not cool properly and never has but we where told that it was on 2 different occasions. The biggest and most important problem is that the bottom of our slide has soaked up moisture through the cheap vapar barrier used and the water running down slide during rainfall soaks the edge of the slide floor and has caused large amounts of black mold over the entire slide floor under the carpet and in the storage area. Making our camper unuseable for almost 2 years now. We have followed every guideline we have been told to and that the dealership we purchased unit from has told us to and after 3 years of owning this unit nothing has been fixed our resolved. We where able to use the camper twice the 1st year for a total of 14 Days and have not been able to use since. I have paid close to $11,000..00 on this camper and it has been at the dealership for supposed repairs I would estimate a year of the time we have owned it. At this point the only thing we now to do is reach out to the better business bureau and hope they can help us get our issues resolved. This camper was purchased for our family to be able to travel and camp and enjoy time together but the purchase of this camper has been an absolute nightmare.

  Business Response

  Date: 02/07/2023

  Upon receipt of the customer's concerns from the **********************, ********************** has reviewed the customers unit file.  Forest Rivers unit file does not show that there have been additional claims entered for authorization or contact from the customer in regard to the reported concerns.  Once Forest River receives all requested information, we can then review the concerns and determine assistance.