Business Profile

Recreational Vehicles

Forest River Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a Prime Time ******* on Oct. 7 2022, paid $69,994 have had nothing but problems with this camper. The day after i brought it home we found heater vent that fell down into the under belly, the runners on the steps going up into living room are cut 1/4" to short and the linoleum was pilling up on the edges. Two weeks later we leave for trip, two days into trip water leaks under all the sinks, water on the floor by kitchen slide so i go outside to find where water is coming from and there is water pouring out from under the *** Water lines weren't tight on the back of water heater. I fix those problems for now until the floor starts getting weak from the water damage. Then two weeks after that we notice our carpet is wet up in the living room, the slide out has been leaking and you can see light in the bottom left corner, and from what we can tell it's been leaking for a long time, long enough to discolor the carpet in that corner. At least 3 outlets quit working and was told there was a lose wire somewhere, I'm not an electrician but lose connections is how electrical fires start. Then most of the windows need replaced because they were not installed correctly. Their workmanship is poor, who know what else was missed or not installed properly. I've had to pay almost $1200 in hotels and sounds like at least another month of hotels so even more money that I'll have to pay.
Customer Answer
Date: 12/20/2022
*************************, Prime Time ******* 3802WB, vin# NG704520
Business Response
Date: 12/30/2022
Forest River is very sorry to hear of the troubles our customer is experiencing. We are reaching out to the dealer to discuss the matters listed and work with them in a timely manner to resolve any open unresolved concerns.
We apologize for the delays that have taken place and will work with the dealer to have the unit completed ASAP.
As for the request for repurchase or replacement we respectfully decline at this time.

Please feel free to reach out to us here at Forest River if you should have any additional questions or concerns at ************.
Customer Answer
Date: 01/05/2023
I am rejecting this response because: My issues still need fixed, and nobody wants to fix them. It should be illegal to sell products with the issues that this RV has. And not to take responsiblity for the poor workmanship, you guys are shrugging it off like nothing is wrong. Maybe I should look into my legal options if I even have any.

Business Response
Date: 01/23/2023
Forest River is continuing to work with the servicing dealer to have repairs finished as soon as possible. Windows have been ordered for the reported concern. In addition, we are also working with the customer in regard to the corners of the slide/out. We have received additional information to help facilitate the warranty process. Forest River has requested the servicing dealer enter a claim that will address the additional concerns our customer has in regard to the slide out corners/gapping and to pull carpet back in order to inspect the decking. Forest River maintains the right to repair and is working diligently with the customer and the servicing dealer to expedite any warrantable repairs.
Customer Answer
Date: 01/29/2023
I am rejecting this response because:
Forest river has addressed the windows however they have not been addressed in a way that I feel is appropriate. There have been only a couple of the numerous windows complaints were filed on ordered. As for the carpet and gapping issue near the slide out they did finally address that and pull back carpet as requested by myself after months of arguing my case. When the carpet was pulled back there was wet wood and mold across the entire area as I suspected there would be. We have paid $70,000+ for a camper that clearly was not put together well and had poor quality control inspection. The dealer has had it for approximately 2 1/2 months while we continue to argue our case with the dealer. We are continuing to have to make our payments on something we can't even use at this time due to lack of communication and cooperation throughout the process. Small steps have been made in the past 2 weeks to begin trying to address these issues but they are not resolved at this time.
Business Response
Date: 02/06/2023
We are working closely with the dealer to resolve the concerns in a timely manner. When the ** is completed, we are willing to discuss a possible extension of warranty or compensation for the time out of service. We appreciate you working with us, and we are continuing to work with the dealer to have the unit completed as soon as possible.
Customer Answer
Date: 02/07/2023
I am rejecting this response because:
We thought we purchased a new camper, not a camper that has mold due to water leaks, loose electrical wires on outlets etc. You guys didn't deem it necessary to inspect for water damage under the carpet until I provided my photos and was persistent about checking it. To me if a customer has concerns about something maybe your *************** should ask for more photos or check into the customers concerns a little more. Now me and my wife have concerns about the camper if and when it gets repaired, did they find all the mold and get it removed? or is there anymore loose electrical connections? These are real concerns of ours, because they could make my family sick from the mold, or we could be sleeping and there could be an electrical fire caused by loose electrical connections. How are we supposed to enjoy this camper with these concerns.
Business Response
Date: 02/08/2023
Forest River is currently working directly with the customer to remedy their concerns. At this time, the unit is being prepared for return to the factory and is scheduled for dispatch to Forest River on February 13. Forest
River maintains the right to repair and will continue to work with the customer towards a satisfactory resolution.
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have contacted dealer in ***** **. The camper was built At Forest River. I want a full refund. Forest River says this is up to dealer. I can not use camper due to water leaks in shower pan and now shower walls. Kitchen window leaks. Slide out messed up. Molding cut to short queen *** in bunkhouse poor quality and sunk in after 2 camping trips. The local dealer says they are giving me free storage. They blame Forest River. I want my money back due to poor quality, inability to get parts in a timely manner, and employee turnover
Business Response
Date: 12/19/2022
Forest River is very sorry to hear of the issues our customer has experienced. We have reviewed the claims entered and have reached out to the repairing dealer in regard to the shower surround. Further review of the unit file shows no delays in shipping parts orders and there are no expected delays on the newest order entered. All other reported issues have been repaired or are authorized for repair. For further warranty repair assistance please contact ************.
Customer Answer
Date: 12/19/2022
I am rejecting this response because:

My shower has leaked the whole time. They only responded after I gave them zeros on customer satisfaction survey.this a brand new camper in shop since 10/29/22 missed 3 holiday camping trips with my family Halloween thanksgiving now Christmas they said they would reimburse my payments the dealer and forest river will not communicate in an email with all 3 of us they blame each other buyer beware
there are several of this model on site at dealer for warranty issues. They all have slide out issues
purchased in March 2022
stuck making payments on something we cant use
Business Response
Date: 12/27/2022
We in fact are more than happy to accommodate any conversation needed to assist and finalize and can make sure whomever needed from dealership side is also involved. My email is ****************************************** is ************.
Customer Answer
Date: 01/05/2023
I am rejecting this response because:

Was told payments would be made. Asked for refund. Bought in March 2022. Shower leaked the 3 times we could camp. The dealer says they have a no return warranty policy. Buyer beware
Just want my money back. Missed holiday camping with my family for the first time in over 10 years.
***************************** rouse
Business Response
Date: 01/10/2023
Forest River will gladly work with any dealership to resolve your warranty issues and can supply a direct point of contact to administer direct and clear commitment. We cannot exchange unit without the opportunity to resolve any warrantable issues as repairs stated do not seem to be major structural issues. We will certainly expedite any authorizations and parts needed once supplied with where you would like repaired.   Contact ************************************ or phone ************ with any further warranty repair related questions.
Customer Answer
Date: 01/17/2023
I am rejecting this response because:

They built the unit, not the dealer.
mom first camping trip, no cable and couldnt put a gallon of milk in refrigerator. Dealt had to take door off to adjust shelves. The front door would not close without slamming. The cracked tub pan was leaking. Issues fixed while I waited. Tub pan had to be ordered. Front door problems from the beginning
they took camper in to repair tub pan. Technician messed up shower door and tub walls did not fit new floor pan had to mop up water. My son did back golf cart into camper door. The door already had problems.
it has been in shop since 10/22. Brand new 2022 Forest River. The front metal has dings in it. ****** says he is not fixing that
the slide out tore up as well. Camper had slivers of metal on in it
i have requested payments to. Be made. I have made 11 payments on something that has been in shop for almost 3 months. One third of my ownership it is on shop. I have never been able to take a shower in camper due to leaks
ppoor quality. Buyerser beware!!
Business Response
Date: 01/25/2023
Forest River has authorized shipment of all necessary parts to the repairing dealer.  The cushion was ordered through the component manufacturer.  Shipping times vary and are outside of Forest River's control.  We are also following up with the dealer and the component manufacturer on the shipping status of the cushion and are currently waiting on an update as of this response.  The servicing dealer has documented twice weekly phone calls alerting the customer that the unit can be picked up and used for its intended purpose. The dealer will call the customer as soon as the replacement cushion arrives. There are no additional pending warranty claims or parts orders entered, the customers concerns are reported as corrected and the unit is available for pickup. Thank you for the opportunity to address the customers concerns in regard to their unit.
Customer Answer
Date: 01/27/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Customer Answer
Date: 04/18/2023
I have emailed daily about warranty issues. They do not respond and ignore my emails. My camper was in shop for 3 months. They blame dealer for their manufacturing issues. They are supposed to be sending a mobile technician in the spring.
Business Response
Date: 04/24/2023
Please reach out to *********************** at ************************************. Thank you.
Customer Answer
Date: 04/25/2023
I am rejecting this response because:
I have emailed daily with no response. They promised to send mobile repair technicians to my home in the spring. It has been over 1 year and only faulty repairs have been made. This purchase has caused me unnecessary stress by their lack of response. Camper in shop for 3 months for warranty work. Faulty repair and more damage created by rv tech Asked for assistance with payment for those 3 months
I have emailed daily No response

Business Response
Date: 04/28/2023
Would you please verify that you are emailing to the address provided in our previous responses?
Customer Answer
Date: 04/28/2023
I am rejecting this response because:

I emailed most days. No response. I have called. No results. Ive had the camper for 13 months. It was in shop for warranty work for about 3 months. The warranty work was not up to par and they damaged medicine cabinet, ********** while doing warranty work. ****** asked me why my emails were so nasty. She said a camper tech would come to my house in spring. Again no response. I guess now they are going to say warranty is over. They never properly made repairs
Business Response
Date: 04/28/2023
We do not have anyone named ****** that would be working with you from Forest River to my knowledge. Please understand that Forest River does not own the dealerships and we are respectfully requesting that you reach out to the address we provided.
Customer Answer
Date: 04/28/2023
I am rejecting this response because:

***************************** worked for you. She knew there were issues. I have no use for the dealer. They screwed up my camper. I respectfully request a refund of my money. Especially with the broken promises she made. Does he still work for forest river? Have emailed him and left messages. No response
Business Response
Date: 05/04/2023
Sincerest apologies for the confusion. Please email *********************** at ************************************. This is ******** supervisor.
Customer Answer
Date: 05/04/2023
I am rejecting this response because:

They want confirm date for mobile tech. Not respond to emails. ********* has been copied on all emails
Business Response
Date: 05/12/2023
Forest River checked internally and the email that we have requested that the customer use was typed incorrectly on the emails. We are working to try to resolve this customer's complaint.

Customer Answer
Date: 05/12/2023
I am rejecting this response because:

Waiting on roadside tech to come to my house next week and see what the warranty covers on a camper Ive had for 14 months that was in the shop for 3 months. They will not even make camper payments. BRAND NEW CAMPER
Business Response
Date: 05/18/2023
An email was sent to the customer to schedule ****** *********************** as goodwill.
Customer Answer
Date: 05/18/2023
I am rejecting this response because:
until all repairs are made and I get reimbursed for 3 months of payments due to warranty work. They expected me to pick Up camper and camp with a leaky shower

Business Response
Date: 05/19/2023
Forest River respectfully requests that the BBB put this matter on hold until the first of next month to allow for the appointment and internal discussion thereafter.
Business Response
Date: 06/12/2023
To our knowledge, we have completed warranty repairs to this customer's RV.

Customer Answer
Date: 06/12/2023
I am rejecting this response because:
My camper was in shop for 3 months. I missed family camping on Halloween, Thanksgiving, and Christmas
Rep said they would make payments
shower and shower pan leaking was told I could use a bath house at campground
had to mop water off floor
a 2022 with parts shortage is not my problem
it took about 15 months to complete warranty work
My family missed some awesome memories due to their poor workmanship
3 payments is not much to ask

Business Response
Date: 06/13/2023
Forest River reached out to the customer directly for information.
Customer Answer
Date: 06/13/2023
I am rejecting this response because:

Waiting on 3 payments to be made as ****** said she would do before her supervisor changed their minds
Business Response
Date: 06/20/2023
The warranty department has reached out to the customer.
Customer Answer
Date: 06/20/2023
I am rejecting this response because:

My wife only wants payments made
The tech came and made repairs
Material came the next day
The dent is still in front metal. Please send someone to put it on. Material in my shop
The discoloration of the floor is due to hatch leaking. Hatch repaired. Floor cleaned but still discolored. Floor covering in my shop. Please send someone to install
The medicine cabinet is scratched due to warranty work. Ive sent pictures many times
The wall going into bathroom is loose due to warranty work. Please send someone to repair
The air conditioner will not cool bunkhouse. Per dealer, not wired for 2nd ac. Warranty should be void due unit not rated for cooling this square footage Will need lifetime warranty on ac
There are nails sticking out on seams. You already have pictures, please send someone to repair
The dent from s**** is still sticking out on slide. Pictures sent in past. Need lifetime warranty on slide. It has been replaced once
Cant use outdoor kitchen. Smoke goes in camper. Bottom of sink can be seen from outside camper. Already have problems with cooling camper. Using outside kitchen creates more cooling problems
All caulking in camper has turned yellow. Tech said that is the way it ages. Sure is ugly
The moldings through out camper are cut too short. Need to send tech to replace all moldings
The outside door gets caught behind awning arm. Tech said poor planning in design. I can see it is not on straight. Pictures sent already. Please send technician
The bathroom door is scratched due to warranty work. Pictures sent in past. Please send technician
The latch on screen door was glued on. Please send tech. I have both pieces
The roadside service you provided had no one in network to fix flat at campground. I was told if I paid out of network (450$), they may reimburse me. Local tire service repaired for 118$ OUT MY POCKET
***** bomb tires have been replaced by me. Your tires are of poor quality and known as china bombs. Cost 480$ to replace them
The blind at couch does not pull all the way down. Tech told me they are cheaply made
Yall sent wrong metal with tech. The day after he left, *** shows up with my parts
Im going to have to put in storage to get out the weather until tech gets here
We tried to trade this lemon. Trade in value 22k.
We could not find all these problems due to parts shortage and warranty work
I was told by dealer my family could use bathhouse at campground due to having to mop after showers. Bath houses are for pop up and tent camping
This email will be my last response to BBB when I open another claim
Im a disabled combat veteran. I have sent a copy of my letter from VA. It describes how the issues with stressors like your poor warranty work lead to me having problems coping. The letter was emailed previously
Im sure there are many other issues to be found as we camp. It was in shop for 3 months during warranty period. We couldnt camp with our kids for first time in over 12 years on Halloween, Thanksgiving, and Christmas. This quality family time can not be made up
Regards,
Disappointed customer
Business Response
Date: 06/28/2023
We have successfully reached out to the customer and have a ********************** appointment scheduled.
Customer Answer
Date: 06/28/2023
I am rejecting this response because:
I keep finding more and more issues. Their SECOND visit to my home will be July 27 , 2023
Limited use of camper due to warranty issues since camper was in shop for warranty work. Three months out of 12 months unable to use
They are offering to pay 3 payments and pay for new tires
i want a lifetime warranty on air conditioning ( it runs all the time and wont cool bunk room) and on slide out (Been repaired twice and still have issues)
while vacuuming under top bunk found screws and metal slivers under mattress
will never be satisfied with my purchase
tried To trade and was offered ****** less than purchase price in less than 9 months after purchase and could not use camper for 3 months
They are offering about 1600$ for payments and tires I just want camper paid down to todays trade in value
I am currently getting 3 trade in estimates
thanks

Business Response
Date: 06/28/2023
While we will continue to do what we can to satisfy this customer.
Customer Answer
Date: 06/28/2023
I am rejecting this response because:
Waiting until scheduled appointment in July 2023 to see results

Customer Answer
Date: 06/28/2023
Waiting on warranty repairs to be made
if they pay my camper balance to 20000$, I will give up warranty. This would allow me to be able to trade or sale my camper.
I have concerns about slide out and air conditioning I would need a lifetime warranty on those items.
There is a punch list that has been sent in along with documentation of payment, tire repair, and tire replacement
Every time we pack up to camp, we find more issues
Im stressed out. BBB complaints this time go back to 12/2022.
I hit the wrong button and the original complaint was closed
Thanks

Customer Answer
Date: 09/11/2023
My shower has had 4 attempts at repair. The local dealer repaired while I waited. It still leaked. It was in shop for 3 months waiting on parts for leaking shower. Forest river send mobile tech to my home. They damaged bathroom door (it will not shut), vanity, and medicine cabinet. They say I dont follow through. There are many warranty issues. The tech came with out parts. Parts arrived the day after he left. They are in my building. The second time they did not respond to my emails regarding appointment. The day they came I was out of town. The air conditioner will not cool on a hot day. 81 degrees during camping trip in July 2023. Had to mop floor due to leaking shower. Slide out still damaged. They want me to send punch list of problems. I have sent over 5 times. They keep changing contacts and do not communicate with each other. Im paying for a camper I cant use due to leaking shower. I was told to call a plumber and to use a bath house. ***** lemon. I have emailed weekly. They are the ones who dont follow through. Im a disabled combat veteran. Camping was for stress reduction. I have a letter from my VA psychiatrist about stress caused by inability to use camper. They said they would make 3 camper payments. It never happened. My camper has been out of use since July due to leaking shower. And 4 attempts at repair

Desired Resolution:
Refund
Business Response
Date: 09/15/2023
We are working directly with this customer. He is not happy, but we are working through his concerns as we can. We have repeatedly asked for information and the customer does not follow through.   We sent a mobile repairman to the customers location and ************** indicated that he was happy with the repairs. There were some items noted at the visit that were caused by user error, such as a compartment door being left open in the rain. After he presented us with additional complaints, we sent a mobile tech again. The tech waited for two hours but customer failed to show up on site.

We feel that new items discovered would not be considered a manufacturing defects as the one year manufacturers warranty expired nearly 5 months ago. Out of customer goodwill, we have offered to send the tech again if the customer provides us with a current list of repairs needed and a guaranteed availability date.
Customer Answer
Date: 09/16/2023
I am rejecting this response because:
This is the same form letter they sent to *********************************************. I have never spoken to this lady. I have printed copies of every email between *************, Forest River, and myself. There are no added problems. Shower has leaked done purchase and continues to leak. Was in shop for 3 months for attempt to repair. Parts shortage. When I get back and camp, I find many more issues. Now the warranty has expired. There is no lemon law for a travel trailer in SC. If this was an automobile, it meets the criteria for LEMON LAW. Shower continues to leak after a day repair at *************. After being at Forest River for 90 days due to parts shortage. After two attempts by Forest River mobile technicians. They damaged more things. My first mobile rv appointment was confirmed. I emailed about second mobile repair appointment to confirm NO RESPONSE. The mobile technician called an hour before arrival. I have been storing parts for Forest River. They arrived the day after Forest River technician. I purchased in March 2022 BRAND new. It is September 2023 and Im making payments on a travel trailer I can not use. They offered about $1200 for payments made when my camper was in shop if I signed statement they are no longer responsible. I declined. They are the ones who do not follow through. I have a stressor letter from my VA psychiatrist caused by this negligence. Buyer beware. ***************************. Disabled Combat Veteran

Business Response
Date: 09/22/2023
We very much appreciate your service to our country and by no means trying to accomplish anything less than making unit right. We have attempted and still are willing to send a crew to accomplish any outstanding concerns. We simply ask that we are provided a list of items you need to have addressed as you mention in your denial response additional items. We ask this so we have all parts needed to be onsite for repair when our tech is there and for you to inspect repairs once completed as sign off of acceptance.
Customer Answer
Date: 09/22/2023
I am rejecting this response because:
You were sent this list from *********************************. They closed my case even though you have not contacted. You agreed on telephone to settle my case for 10000$ so I can sale camper back to dealership. They offered to buy for 18000$ Your mobile tech has messed up my bathroom door and the metal on the front end was replaced. The front end has waves in it. Please send me my 10k check. The shower has leaked since brand new purchase. Forest River sent mobile technicians for repair still leaking. Dealership attempted 2 repairs to shower. And it was in shop for over 90 days

Business Response
Date: 09/26/2023
Forest River remains willing to repair this RV. We have requested a full list of complaints regarding this unit to be sent to *********************** several times. Lists may have been sent elsewhere; however, a full list of complaints regarding this unit needs to be received by ************************ Once that is sent, we can arrange for the repairs.

Customer Answer
Date: 09/26/2023
I am rejecting this response because:

They only responded after closing my request with ********************************* please dont close my case They always make me to be at fault Tmi can not use camper and am tired of looking at it. I want to be compensated 12000$ for loss of use, storage of parts not available for use until day after Forest River technician left my house, pain and suffering caused by their negligence in repairing shower and poor warranty work leading to inability to camp without mopping floors
The tech repaired bathroom door and it will not close. The technician repaired metal on front end of camper. It is wavy, has numerous screws in various locations, and has space at bottom for future water damage. The window has bee Caulked but windows kitchen seal is hanging many other warranty problems they want to come to my home, make poor repairs, and do whatever possible to get BBB to close my case They would not mediate through SC Depatof Consumer Affairs. They did not respond as noted bell Im assuming it is time for legal representation since they do not keep their word
Dear **************, I have emailed the list of repairs needed on your camper. Has the business reached out to you
about setting up a date? If you are unable to find resolve with the
business, your next step is to seek legal action.
Best regards,
********************************** | Complaint Analyst
*********************************
Customer Answer
Date: 09/26/2023
I have sent list to him several times. He keeps adding/deleting email contacts so no one at Forest River knows what is going on
i dont want this camper. This will be fifth attempt at repairing camper. He only responded because I recently started emailing him daily
Im paying for something I can not use. Unless I mop floors. There are other problems. They want me to sign off on warranty in my yard. How will I know shower no longer leaks? His mobile tech did not install my front metal. It will eventually have water damage. Now bathroom door will not close
im spending money on something I can not use
I have emailed him over 63 times

Customer Answer
Date: 09/27/2023
I have emailed him over 63 times. Unsure of why he is doing this. *** sent him his request. Ive been talking to *******************************. She said she would email my demands to him. They keep changing point of contact. He just provided ******** email this week. In the 63 emails is his request. Not sure what is going on. I have a camper with a leaky shower requiring mopping floors. I emailed my punch list. He ignored ********************************************* and is now accusing me of not responding. I emailed him and several of his other team members. He told me the conversation is between him, ********************************* ( Assistant Director of something/paralegal). She was supposed to email my demand of $12000 for loss of use, pain and suffering caused by inability to use camper, and poor warranty work
Please do not close my case. Not sure why my complaint went through their chain of command ( to Assistant Director who verbally told me something) and now coming back down their chain of command). She verbally promised one thing and did another. At least now I have her email address. She no longer responds or answers telephone.
now they change point of contact again after emailing over 63 times about warranty work required
Forest River taking advantage of a disabled combat veteran
Do Not close this case. Please
Ive done everything they ask They go through the motions of getting agencies to close case with out doing anything
now you are suggesting legal representation like ********************************* did
Very difficult to make payments on something you cant use after giving dealership and Forest River both 2 opportunities to repair
then when repairing they tear up some thing else
please help me Im going through my chain of command, requesting help, and stuck with something I cant use
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a brand new Forest River ******** limited edition in February of 2022. Vin# *****************. I have had the camper in numerous times for repairs. Most recently my camper went in to the local dealer ****** Camperland in *********, ** & was dropped off 8/10/2022 for water damage to my whole floor due to a broken hot and cold water supply pipe. My camper had to go back to Forest Rivers headquarters for warranty repairs in which they said they gave me a whole new sub floor. I received my camper back November 8th 2022 (3 months of non use) My camper was missing the battery, my ********* blackwater/grey water hose and bumper tabs. I was also missing my $750.00 anti sway hitch mechanism that I financed on my loan. Also the metal around my microwave was severely cracked and someone shouldve noticed that and fixed it. I now have to take my camper back to the dealer here in Kansas once again to have the cracked metal around my microwave fixed and the soonest they can get me in is 1/7/2023 which is days out from my year manufacturers warranty being expired. ********************* of Camperland gave me all the missing items basically eating the cost. I am disgusted with the customer service I have received from **********************! It is almost impossible to get someone on the phone. No one ever calls back. The main reason I am writing this complaint is that I was promised a $285.00 payment for a no use clause. I signed my paperwork on 11/16/22 and promptly emailed it to Forest River to get my $285.00. I was advised the person that cuts those checks was gone for 2-3 weeks and I told them that is not my problem. I spoke with ****** and she advised me that typically no use payments can take ***** days to process. I asked is this ***** from 11/16 and she said no, from this day which was approximately the end of November. Now I have to make another payment for December! I would like them to send me the check ASAP, part of it is no use, but negligence as well, as key items were missing
Business Response
Date: 12/21/2022
Thank you for allowing the opportunity to assist our customer, we are sorry for the delay in reimbursement. We have looked into the delay and our customer can expect payment within **** business days. For any questions regarding this reimbursement the customer has been provided with direct contact information.
Customer Answer
Date: 12/29/2022
I am rejecting this response because:

7-10 businesses days puts me getting my payment at or around 1/13/23. That surpasses the normal ***** time frame that I was told for a no use clause, and furthermore I was told by ****** that those payments are sent out via express mail! Why cant my payment be made express mail like everyone elses is? I just want the money I was promised in the time frame I was promised it in so that we can put this situation behind us
Business Response
Date: 01/11/2023
We do apologize for the delay in the receipt of the reimbursement. We were able to track the payment to the customer and verified that they have received their payment. After speaking with the customer, it was also agreed that ********************** will Goodwill the microwave trim kit to the customer as well. If our customer requires further assistance,they have been provided contact information, we are happy to assist.
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a 2019 Forest River Rockwood Ultralight 5th wheel with a rear half bath and Bunkroom. The "Lower front Cap " as the ************ at the dealership cals it is coming off. Thankfully i noticed it flopping around in my mirror last time i towed it. Took it in to the dealership. I have an extended warranty as well. Now i understand the Manufacturers warranty has expiered , however i was sure the Manufacturer would have stepped in due the fault of the actual manufacturing process. The front end was pulled apart and there was zero evidence srews or glue was ever put in. This is a major safety concern. I have had countless issues with this trailer. It is the 5th trailer and 2nd 5th wheel ive owned. I have never had problems like i have had with this 3 year old trailer. The servive manager sent multiple pictures to Forest River and i have sent emails as well. Not one person at the company thinks this is a fault of the company. Again this is a major piece of the trailer. If it were to come off during a tow it would be very very dangerous. I figured Forest River would be concerened enough to even look into this problem.
Business Response
Date: 12/06/2022
Forest River is sorry to see and hear of the issue the customer is experiencing and would like the opportunity to correct the problem. We have been in discussions with the repairing dealer and have advised the dealer to enter a claim for the reported issue. Forest River and ********** RV (A & B RV Sales) are covering the repair as Goodwill to the customer. ********************** has been in contact with the customer and will continue to update the customer as needed.
Customer Answer
Date: 12/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
As soon as the right people got involved this situation was handled in a very , very fast and satisfactory manner. I do hope this complaint is erased from here.
Thank you.
*************************
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a New 2021 Forest River Aurora 32BDS. This trailer has had issues since we purchased it. The black tank has issues, the slides have issues the plumbing, awning lights. Its been a terrible experience. Because we are a full time RV family, weve gradually seen a steady increase in issues over such a short period of time. I thought I was getting a deal when all I did was create a deal of issues and extra unnecessary expenses on myself.
Business Response
Date: 12/02/2022
Forest River would like to respond to a complaint from one of our customers expressing concern of a 2021 Forest River Aurora purchased on June 23, 2021.
Unfortunately, the unit has no claims submitted to Forest River for any repairs. Nor are there any notes in our system of any issues regarding this unit. While we are sympathetic to any issues that the customer has had with his RV, we can only address issues submitted on warrantable claims from a dealership for authorization. It is the responsibility of the customer to reach out to their selling dealer or Forest River warranty to address any concerns. Since this has not occurred Forest River has not had the opportunity to address these concerns within his warranty period.
Initial Complaint
Date:11/18/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the trailer on 1/21/16. It came with a warranty. I was going to sell it. When I cleaned out the storage area, there is no floor left in it. It rotted out. This is very dangerous. I have been trying to get it in for service, but it&#**;s busy at the shop. I think they need to warn people that there could be a problem with this.
Customer Answer
Date: 11/22/2022
vin ***************** Avenger ATI model 17QB
Business Response
Date: 11/28/2022
We at Forest River are sorry to hear of your findings as you prepared your 2016 Avenger for sale. We also appreciate the time you have taken to report those findings.
Forest River would be happy to provide technical assistance to repair procedures.
Unfortunately the ** is well outside of our warranty.
Please reach out to our retail department & we will do what we can to provide support in the efforts to resolve your concern.
******************************************* Prime Time contact ************
Customer Answer
Date: 12/01/2022
I am rejecting this response because:

I believe the problem is in the manufacturing the trailer and it makes it
a hazard to put it on the road.

Business Response
Date: 12/09/2022
Forest River has reviewed the information provided and respectfully declines any request for assistance. The ** in question was produced in September 2015 and retail sold in January 2016, almost seven full years ago.
The ** was sold with a one-year warranty and maintenance/care instructions are included with the owner's manual. There were no warranty repair claims submitted to Forest River while covered under the one-year warranty and there have been no previous reports made to Forest River of any issues with the **. Additionally,Forest River has no record of any maintenance performed according to the maintenance schedule. If not maintained properly, failure such as the one stated by the customer will take place. ********************** has not been in control of anything to do with the use or care of the ** for seven years.
Forest River remains sympathetic towards the customer issues. Our retail department can assist with technical advice in regard to repair, please contact *********************************** or call Prime Time at ************.
Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2021 Forest River Wildwood 27RK Travel Trailer from ************************ on 08/15/2021 Vin *****************. Contacted ****** Dealer about 2 weeks before our warranty expired to let them know our camper was missing floor molding in the bathroom, hallway and bedroom. The dealer said they could not get us in before the warranty expired and that I should contact Forest River directly to get the complaint in their system so when ****** dealer did call in to get warrantied, it would already be in their system and then it would get approved to getting missing molding installed. We did take in to RV dealer and they had taken pictures and sent in to Forest River to get "denied" stating "RV was build to factory specs". When I look at the particular RV on many websites selling this RV, you can clearly see the molding IS there. I would like to have the missing molding installed under warranty
Business Response
Date: 11/01/2022
After reviewing the build records of the Wildwood 27RK, this model number is not built with base trim installed in the customer mentioned areas, the initial denial was correct. Forest River has approved the addition of the molding as Goodwill to the customer per the authorized claim in the system. We would like to thank the customer for sharing their concerns regarding the missing base trim in their unit and for their continued business.
Customer Answer
Date: 11/07/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:10/25/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Forest river will not honor front cap warantry on my SANIBAL JG702847 claim ****** Had it in a local rv shop they did not like my local shop and wanted me to take it far away where I could not take it due to vehicle problems and the fact the shop already had it for 9 months for other warrantry work being done and the shop they chose was going to have another 3 months. ******************* from forest river promised that they would send me a check for $1800 which is half the cost of repair Never recieved a dime!!!!
Customer Answer
Date: 10/26/2022
******* JG702847 claim #******
Business Response
Date: 10/28/2022
We were grateful for the opportunity to assist our customer and we are sorry to hear that payment has not been received as of yet. Our records indicate that a reimbursement check in the amount of $1800.00 was processed on 10/24/2022 under claim number ******* payable to the customer. If the check has not been received by 11/04/2022 please contact our retail customer service at ************ and they will be happy to assist further.
Initial Complaint
Date:10/24/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new RV from Forest River in 2021 and have had it a little over a year when this issue occurred, we could not use our hot water heater (propane gas) while traveling (thus far we had been using electric so hadn't noticed that gas was not working) so we ended up calling a repair company to have a look for us and they discovered that no circuit board was ever installed in RV - there was a plug just loose on the inside of the wall that was missing the board to make it work. We submitted the parts/labor to Forest River for this "manufacturing defect" they tried to insist it was a warranty issue and refused to pay the service call of $150 and just paid the parts/labor. We were traveling and stuck with no hot water until we had the service done and as this was missed at any sort of quality control check, and our extended warranty didn't cover the charge so we sent all the information, pictures, receipt and payment check to them, they took several months to review, and after several follow up emails they decided to finally just pay a portion of the invoice for something that we requested back in June. We feel that this invoice should have been paid in fully and is not really a warranty claim at all, as they initially left the part out and unless we had gotten service we would have never realized it was missing at all.
Customer Answer
Date: 10/24/2022
I forgot to send you a copy of the check we received last week (** is in both of our names ***** and *******************************, check was made out to him only), omitting the $150 fee. I've also attached the proof of insurance page which has all the information about the ** on it, including the VIN.
Let me know if you need anything else.
Thanks.

*******************************
Business Response
Date: 10/28/2022
We are certainly sorry to hear about the issue with your unit and the confusion with regard to the reimbursement check. We strive to manufacture the highest quality product possible but occasionally, things can come up. The Limited Warranty agreement you entered into with us when you purchased your unit is in place for just such events.

To clarify, your Forest River, ************ warranty covers parts and labor to remedy manufacturing defect. Service calls and extraneous expenses incurred are not included in the remedy or covered by the warranty.

Warranty

                    Limited Warranty Towable Products
                    Recreational Vehicles By Forest River Inc.

    WARRANTORS OBLIGATIONS: Warrantor will remedy substantial defects in materials and workmanship caused by Warrantor

    PURCHASERS OBLIGATIONS: All expenses incurred by Purchaser in obtaining warranty service shall be borne by Purchaser

Should you have any additional questions and/or concerns, do not hesitate to reach out to us at,************ or, *****************************************
Customer Answer
Date: 10/31/2022
I am rejecting this response because: it was a missing part - how is this a warranty claim at all? How were we to even know it was missing without having service on it? I still believe it is a manufacturing defect and not warranty related at all.

Business Response
Date: 11/03/2022
We certainly apologize for the confusion. Forest River's Limited Warranty covers the ** against substantial defects in material and workmanship attributable to Forest River's manufacture and assembly of the **, this includes missing parts. **s are mobile units and per the Limited Warranty the purchaser is obligated to take the unit to the repairing dealer for warranty repair. The Limited Warranty does not cover the mobile service fee as it is neither labor nor parts.

Should you have any additional questions and/or concerns please do not hesitate to reach out to us at, **************************************** / ************
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased a travel trailer from this dealer 3/26/2022 brand new. I took my trailer home and never used it until like August 3, 2022 because my temp tag expired and it took them that long to get me a permanent tag. I took the trailer to *********** ** and upon arrival it had several problems one being a hole in the awning. I made a list of the issues and took it to a dealer local to me for repair. Forest River and *********** refused to replace or repair my awning stating I put the hole in the awning when in fact I never used it until my trip and I cant imagine any way I could put a hole in the awning driving it home from the dealer and driving it to LA. The dealer suggested I hit something while driving on the open highway and caused the hole in the awning. I asked them to give me an explanation on how I could have hit something on open highway and caused the hole in the awning and I was told maybe I hit a bird or a tree. I have owned 4 campers and have never hit a bird or tree along the highway and caused damage to the awning. I paid a significant amount of money for this camper and it comes with only a 1 year warranty and the dealer or manufacturer does not want to honor their product and put blame of on a paying customer for what I feel one of their careless employees were responsible for. They want to say I caused the hole and one of the dealer employees at the repair shop told me if I had rubbed the hole as they stated there would be 2 because it would have had to make 2 holes to get to the second layer when rolled up.
Business Response
Date: 10/25/2022
The customer purchased the unit on 3/26/2022 at which time an inspection of the unit was completed by both the customer and dealer, and the findings were documented on the Forest River Customer Delivery and Warranty Registration Form. During this inspection, the awning operation procedure was demonstrated, and the canvas was found to be without defect as documented in the Warranty Registration form initialed and signed by both the customer and the dealer.

On 8/26/2022, the customer presented the unit to the dealer for issues covered under the Forest River Limited Warranty. To our knowledge, any and all warrantable issues have been addressed and repaired to the satisfaction of the customer. As of the date of this correspondence, Forest River has not been presented with an awning issue and attribute this to the dealerships belief that the hole in the awning was not a warrantable repair. Due to the fact that this was not identified at the time of the purchase inspection, Forest River stands by the dealership and must defer to their expertise in determining that the issue at hand is not caused by a manufacturing defect and therefore, not a repair that is covered under warranty.

Please do not hesitate to contact us for any further questions regarding this issue or any future concerns you may have.

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