Complaints

This profile includes complaints for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Forest River Inc. has 24 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Forest River Inc.

  PO Box 3030 Elkhart, IN 46515-3030

• 

  Forest River Inc.

  423 N. Main Street Middlebury, IN 46540-0030

• 

  Forest River Inc.

  PO Box 124 Goshen, IN 46527-0124

• 

  Forest River Inc.

  1803 Century Dr Goshen, IN 46528-5044

• 

  Forest River Inc.

  55135 County Road 1 Elkhart, IN 46514-9765

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a camper on 4/9/21. We did not receive the camper until 10/21/21. VIN *****************. From picking up the camper to today, the camper has had a lot of major repair work, too much for a new 2022 camper. After a week of having the camper, our slideout seized up. Upon inspection by *****************, there were screws left on top of the slideout (some still there) that had fallen into the slideout track and jammed the motors and track. The slideout had to be removed to replace the motors and track assembly. The next time we tried to camp, both faucets, the kitchen and bathroom, leaked. The bathroom faucet is plastic, made to look like metal, and had split along a seam and was dripping water. The kitchen faucet was leaking under the sink at the pipe connectors. Both faucets had to be replaced. The handle on one window was stripped so we were unable to shut the window tight. The 1st time a shower was taken in the camper, water leaked out of the pan underneath the shower and flooded the bathroom. Water ran under the vanity and poured out the back of the camper. The water traveled into the rest of the camper, running along the side of the dinette and to the door. Upon inspection, the shower pan was not sealed properly. The camper was then left in outdoor storage from June-August, while we moved. The next time we used the camper in September, we saw that several of our personal items were covered in mold. Bed pillows, and a folding memory foam mattress, and its carrying bag, were a few of the ruined items. (We had placed 3 Damp Rid bags in the camper after the water leak) We also now have 3 bright yellowish spots on our vinyl floor that have seeped up from underneath. ******* ***** in Hugo ** has our camper now. They have emailed Forest River for 3 weeks, but we have no resolution to our flooring. Upon inspection, they also found out that one battery isn't holding a charge and our kitchen countertop is pulling away from the wall. The slideout trim is alsonow warped.

  Business Response

  Date: 10/28/2022

  We are very sorry to hear that our customer is having these issues with their trailer and that they have not been resolved to their satisfaction.  We place a very high value on customer satisfaction and want to do what we can to resolve this situation. We will be in contact with both the dealership and the retail customer to discuss this situation and work towards a resolution.

  Customer Answer

  Date: 10/28/2022

   I am rejecting this response because: Forest River has not reached out to us about our camper. They have not even approved the warranty covered repairs for the batteries, kitchen countertop pulling away from the slideout walls, the stile cabinet trim is swollen and needs replaced, and the front sealant on our kitchen countertop is cracking in the front. The yellow stains need to be addresses by an RV flooring company, but Forest River asked ******* ***** in ******* to have their tech SAND our linoleum flooring to see if the staining is coming from the top (It's not). We have waited over a month for an approval to have our flooring repaired/replaced by a proper company, and we need the other warranty repairs approved ASAP so we can get our camper parked and covered before it snows in **. 
  
  
  

  Business Response

  Date: 11/03/2022

  We are working with the dealer to remedy the customer's concerns with their unit.  All claims entered have been authorized pertaining to the countertop and cabinet.  There has been no claim entered into our system for the batteries for Forest River to address as batteries are not covered by the Limited Warranty, this has been discussed with the customer. In regard to the linoleum, after discussions with the dealer, replacement has been authorized. 

  Customer Answer

  Date: 11/04/2022

   I am rejecting this response because: we have reached out to the dealership several times regarding the warranty repairs and we have been told that they are still waiting on approval from Forest River/*********. I received a call from ***** with **************** at ********* last week. He said that he was going to help expedite the approvals as soon as they come in from the dealership. The dealership had already submitted request for approval for parts and repairs to the kitchen countertop and wood trim. We need to schedule a time to meet the company that does the floor repairs to discuss options, but we have not been told that this was approved/scheduled. The dealership said just 2 days ago that they have not heard back from anyone at *********. We understand the batteries will have to be replaced by the dealership that the camper was purchased from, ***************************. The dealership seems to be unaware that the floor repair/replacement has been approved as well. This information needs to be communicated to ******* ***** and we need to hear from ******* ***** that they have received all approvals needed for repair/replacement before we accept this businesses responses. Please notify **** at ******* ***** that repair for kitchen countertop, replacement of wood trim in kitchen, and floor repair/replacement is approved and also approve their request for parts.
  
  

  Business Response

  Date: 11/21/2022

  Forest River is continuing to work with ******* ***** to complete the repair as soon as possible. There were two remaining parts orders pertaining to the linoleum and both were shipped to the servicing dealer on or before 11/10/2022.  The dealer has indicated to Forest River that they are keeping the customer informed as the ********************** progresses.

  Customer Answer

  Date: 11/21/2022

   I am rejecting this response because: the parts that Forest River refer to are supposedly delayed on a trailer with no update as to when the parts will be delivered. ******* ***** has now had our camper for over one month and we are still waiting completion of warranty repairs that cannot be completed until they receive the parts from Forest River. 
  
  
  

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  warranty issues issues not approved by parent company on a ONE month old new boat purchase!

  Customer Answer

  Date: 10/14/2022

  vin#FRU0203AF223    NEPALLO 22 FOOT OUTBOARD PONTOON 

  Business Response

  Date: 10/28/2022

  Thank you for reaching out regarding your claim issue.  We have spoken to the vendor of the part in question and they have agreed to send a replacement out to the customer at no charge.  We thank you for your patience and letting us work on the issue and getting the problem resolved.

  Customer Answer

  Date: 10/28/2022

   I am rejecting this response because:
  
  its a Brand New BOAT and is still in the dealership. the boat has been at that location for 4 weeks now! THEY HAVE CALLED ME BUT IM STILL WAITING !!!!! please advise!!!

  Business Response

  Date: 11/04/2022

  We are sorry to hear of the delays you are experiencing with regard to repairs.  Our system is showing two claims open, all lines have been approved for warranty repair, outside of the seat restraint cable which that part is being shipped direct from the vendor. Parts have been ordered by the dealer, last part order entered on 11/03/2022,all parts should arrive to the dealer within the next 5 business days.
  Forest River is doing all they can to help expedite the repairs for our customer.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trailer from Forest River. The manufacturer did not fabricate the trailer properly. they cross threaded the bolts that hold the wheel. The trailer is out of warranty, but the reality is that it has been towed twice, from dealership to storage, and from storage to storage in my new domicile.Forest River asserts that I should have discovered this due to guidance in the owner's manual. A document that was not provided. This was a manufacturers defect, not wear and tear, and I would like them to repair their error***** ***** VIN: last seven of: MR *****

  Customer Answer

  Date: 10/12/2022

  Thank you for your help with this.   I responded to Forest River and advised them that after purchase of the trailer, it was driven from the dealership to storage for a bit over a year, and then relocated to storage a bit less than a year ago from Virginia to **************. The pandemic era has been very busy for me, and My wife and I hoped to finally use the trailer and took it to be looked over and treated as needed prior to use.  The mechanics discovered that three lug nut bolts were cross threaded by the manufacturer.   

  This is not a wear and tear issue, but a fabrication defect.   Forest River claims that I should have discovered this on my own earlier, but I believe any reasonable individual would recognize that the unit was incorrectly fabricated, and that the unit was unsafe from first use.  It is fortunate in this case that the unit was taken to be checked out before its maiden voyage in November.

  **** *****

  VIN:  ***************

  Thank you.

   

  Business Response

  Date: 10/19/2022

  Forest River would like to apologize for the inconvenience the customer has experienced with the wheel bolts.  Forest River is ready and willing to assist the customer with their trouble.  We have spoken with the customer, agreed to cover the ********************** as a goodwill repair and advised them to make an appointment at a Forest River service center so a warranty claim can be submitted.  The customer was also provided direction to the Forest River website for owner's manuals and answers to many frequently asked questions regarding maintenance.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** Since purchasing this unit earlier this year in March-(took delivery in May) we have seen numerous quality issues that have compromised the longevity and the value of this unit. Slide malfunctions, rusting of the frame and underbody (including steps), trim coming undone, interior roof trim pieces became detached, leveling jacks breaking. Mis-alignment of doors, outside doors not able to lock (locks either miskeyed or unable to turn due to rust build up). Contacted dealer, had them come to house to see problems. Agreed there is potentially an issue but that I would need to contact Forest River directly. Contacted Forest River (rep **************************** to be told the dealer would need to be involved. As a result of these problems we have been stranded at campgrounds (slide stuck out and cocked unable to move on a Sunday afternoon and roadside unable to come out til Monday only to be told we would have to pay a local and submit a bill). Loss of use as we cant drive (pull unit) due to leveling arms broken causing them to fall down.

  Business Response

  Date: 10/10/2022

  As we are very sorry to hear you are having issues with your unit, Forest River is ready and willing to assist with any warrantable concerns.  Our records indicate one conversation between the customer and ********************** in April 2022 and one claim dated June 2022 which addressed one issue but not all issues that were relayed to Forest River. Please contact me at ************************************ for assistance.

• Initial Complaint

  Date:09/28/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our camper in October 2019. Since then we have had numerous manufacturer issues with the camper. The most recent was the seals leaking in our camper. When we brought to the dealership to find out the problem and get it fixed they said the ball seals were installed upside down. Forest River denied the defect without sending anyone out and said it was our fault due to wear and tear. This is just the issues from this year. Previously, issues were noticed in April of 2020 however all camper repair shops were closed due to covid. When they were finally open again we couldn't get in until November of 2020 the manufacturer denied fixing any of the issues due to it being outside the 1 year warranty. We had explained with covid we couldn't get in and they still denied it.We had to file an insurance claim as well as pay for other repairs out of pocket.

  Customer Answer

  Date: 09/28/2022

  Im sorry I might be missing something, can you tell me what you are looking for in terms of clarification?  Thank you!

  Customer Answer

  Date: 10/01/2022

  Hi,

  The model number is CKX138950 and the vin is *****************.

   

  Thank you!

  Business Response

  Date: 10/10/2022

  We are sorry to hear of the trouble you have experienced.  Forest River provides a one-year warranty from the date of purchase and is ready and willing to assist in any warrantable repairs. Unfortunately, the customer's warranty for this unit expired in September 2020.  The repairing dealer originally submitted a claim with an incorrect diagnosis.  *********** manager at the repairing dealer had agreed to contact the customer and explain the error.  A member of Forest River's **************** Owners Relations team also reached out to the customer and has discussed the importance of maintaining seals.  The customer was provided our website address, www.forestriverinc.com, where additional information regarding care and maintenance along with the owner's manual is available 24/7.

  Customer Answer

  Date: 10/12/2022

   I am rejecting this response because:
  
  The reason for the delay in getting my camper to the dealership is due to the global pandemic that was/is going on. Camper repair shops in my area we all closed as they were non esstential businesses. By the time I could get it in and looked at it was outside the year. This is because everything was closed and when it opened back up everything was booked and I had to wait months to even get my camper let alone the business to look at. This was explained to Forest River.

   

  Also in regards to the seals, I spoke with ***, *****, and ******. I explained to all of them that the dealership said the part was installed incorrectly. Forest river claimed it was from wear and tear. However we have only opened and closed the slide out a total of 6 times since we bought it so it shouldnt be wear and tear. We asked for someone to meet us at the dealership and look at it as the dealership was first saying it was a manufacturing error. No one called me back at all. ***** who is the supervisor assured me I would get a call back. 

  Business Response

  Date: 10/19/2022

  We sympathize and understand there was a global pandemic in 2020 when the unit warranty expired.  In 2021 the lack of available appointments due to the pandemic was taken into consideration with warrantable repairs when claims were submitted.  In May of 2022 a claim was submitted for warranty, as stated before, per the service manager at Petes RV this was misdiagnosed by the technician at ****'s RV and is not a factory install issue.
  Unfortunately, owner maintenance does not go off how many times the coach was used. It is as needed and measured by time. Should the customer have any questions regarding maintenance or how to perform maintenance on a specific item, Forest River is ready and willing to assist with their questions.

  Customer Answer

  Date: 10/20/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  
  i dont accept the sympathy as their response to why we had to pay for the fireplace and why they wouldnt replace the counter thats coming away from the sink due to poor manufacturing as a reasonable response. I feel I need a better response as to why they wont take responsible for items that were brought to their attention a couple months out of the year time window, there is a global pandemic. There is absolutely nothing I could do about things being shut down. We are talking a couple months. Even ***** RV explained to them it was hard to get an appointment within the year window. 

  
  I dont accept this response. Why wouldnt anyone meet me to look at the unit? Why didnt I get a call back from anyone at Forest River? Why does everyone in our campground who owns something other than a forest river product not have this issue? Some of the owners have models that are 10 plus years old and have NEVER had the issue we have. 

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2021 Wildwood Heritage **** HL in on 7/10/2021. VIN #*****************, Model #WBT22RBHL. We used a few times before winter knowing there would be some warranty issues that would be needed taken care of over the winter months and be ready for spring again. First work order was done on October 9, 2021. We had one major issue with slide. It wouldnt track evenly. And entry door wouldnt close properly without slamming it really hard. We also discovered bubbling on roof but Forest River refused to address. Other issues were minor. Camper was taken in for repairs in mid November. A new door was ordered and installed right away. It wasnt until February of 2022 that slide issue was diagnosed. Forest River told dealer how to repair and it didnt work. Then it was discovered wall and bracket in slide was wrong. They ordered wall and after months in came in wrong size so had to order again. Months of back and forth with ************************** and waiting on parts from Forest River we finally got our camper back September 3, 2022. A whole year wasted on getting to use it and 1st year of warranty wasted sitting on a lot. We have asked to have our warranty extended for another year to see if problems have been corrected properly and to Serb what other issues may arise but our request continues to be ignored.

  Business Response

  Date: 09/29/2022

  We are sorry to hear you had such issues and then again when they were not handled correctly when requesting a warranty extension.  A letter of extension is being prepared to reflect a new expiration date of 9/28/2023 and will be sent. If any further issues arise please reach out to me direct, ************************************* and we will expedite any issues or concerns.

  Customer Answer

  Date: 09/29/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will be satisfied as long as we receive the letter of extension of warranty emailed to ********************** or to **************************************** 66032.

  
  

  Thank you.

   

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new class C motorhome on December 1 of 2021. VIN *****************. Was not able to test drive cause the weather said store manager. This dealership is another story on its own for fraud and lying to us!When I took keys on Dec 1 to drive it 50 miles home (motorhome had 244miles on it then or more) it now has 430 miles on it. You cant drive it. I have spoke with you Forest River they say its a **** chassis problem and thats it. I took it in for the front end to be checked and for an alignment to see if thats it. Also at the agreement they will reimburse me. After all that and it drives the same and even the mechanic who drove it said its not drivable like this. I have been paying several hundreds of dollars a month plus $18000.00 down and get a lemon. I want it fixed or take it back and I find something else with all the money I paid refunded to me. Plus discount heavily on a different rv. I understand Forest River saying its a chassiss issue but I bought a finished product from Forest River they should have to handle the complete warranty. Not paying for their side but be the person In between so its easier on the customer. I have a ***** paper weight that nobody gives a c*** ****** learned either dont buy an RV because the stories are true or stay away from Forest River because they dont use quality control and just send c*** out to people. It has to be embarrassing for them!!!

  Business Response

  Date: 09/28/2022

  Thank you for forwarding the complaint made and the opportunity to respond.  It is truly disappointing to learn that the consumer is not completely satisfied with their recreational vehicle purchase.
  
  The motorhome purchased is a multi-stage manufactured vehicle and has several warrantors.  The chassis is specifically disclaimed in the Forest River, ************ Warranty. ****************** provides a warranty directly to the consumer.  The complaint made specifically makes concerns of the vehicle steering.  Forest River is not authorized to diagnose or perform service on any item of the chassis warranted by *********** ****************** would need to respond to the concern directly relating to the steering concern.  **** RV customer service can be reached at **************.
  
  Forest River has produced this model of motorhome since 2012.  Forest River has analyzed the weights of this particular vehicle and have found nothing abnormal with the weight of the vehicle compared to the thousands of other built and produced without complaint.  As previously communicated, Forest River will gladly reimburse reasonable expenses to have an alignment performed on the vehicle.  Any further services to the steering must be at the discretion of **** to prevent any warranty coverage loss. **** requires the end consumer to work directly with them on any warranty services they perform.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2022 Sabre 38DBQ in February 2022. We have had nothing but issues. The sliding barn doors have fallen off the track because the screws in the track fell out. the braces holding the doors had the screws fall out. The surround on the shower isn't sticking. The air conditioner units DO NOT work properly. One of the blinds fell and now will not work properly. Several pieces of the trim have fallen off. We opened the awning and one side bent and we not can't get it to close fully or even use it. When I called the company about all of this I was told we would have to get a quote AT OUR COST and send that to them with pictures of all the items BEFORE they would decide if it was covered under the warranty. When I asked why anything would come out of our pocket with how new it was and how many issues we have had I was told that was company policy... With the amount of money you spend on them you would think the customer service would be better as well as the quality of their work. That is when you can get someone to answer. it took us about a month to get any response. I will never buy a Forest River again and will tell all friends and family to not get one either VIN: *****************

  Business Response

  Date: 09/27/2022

  We are very sorry to hear about the issues you described having with your unit.  We would like to help get all of this corrected for you.
  
  We were able to look over your unit file and see that some dealer recommendations were provided to you so that you could take the first step towards your desired settlement. The file also notes that you inquired about a mobile service. We certainly do not wish for you to be out of pocket for warranty related repairs. This can be avoided by using dealers/service centers that are authorized Forest River, Inc.locations. To better explain, if the repair location is outside of Forest River, Inc.s network of dealers/mobile service providers, they would be unable to submit claims directly to us for payment. So, we handle those situations on a reimbursement basis.
  
  We will reach out to you to discuss your options further. In the meantime, should you have any additional questions and/or concerns, do not hesitate to reach out to us at,************ or, **********************************

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021 we purchased a Forest River Cherokee model 274BRB, VIN #***************** from ************************************************ in *******, **. In March of 2022, we took our camper out for our first trip. On that trip we discovered the refrigerator was not working. Upon return, we initiated the process to get the refrigerator repaired from ************* in ********, **. We could not get an appointment until June 2022. Since that appointment, we have been waiting for some sort of reply / authorization from the Forest River ***************** We have made multiple attempts to contact them directly, contact them while on the phone with the service manager at **********************, and do our part to get the refrigerator replaced. There are additional issues (broken blinds from day 1 (still not replaced/repaired), broken valve for backflush, tear in the awning (fixed by **********************)) and this company is DRAGGING their feet to resolve the issues. We fear that they are doing this INTENTIONALLY so that the 1-year end-to-end warranty expires and they do not have to remain responsible for their product.

  Customer Answer

  Date: 09/20/2022

  The VIN # was included in my initial report.  

  Business Response

  Date: 09/28/2022

  We have spoken with the customers, listened to their frustrations regarding their untimely repair and provided a direct contact at Forest River to assist with any further concerns regarding their repair.
  In addition, they have been given the tracking number for their parts order which is expected arrive on or before 9/26/2022.
  Our customer seemed satisfied with the results of the conversation and will let Forest River know if they encounter any further issues, they were thankful and we agreed to stay in contact.

  Customer Answer

  Date: 09/29/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 Forest River Cherokee Limited 274BRB travel trailer which included a camera mounted to the rear of the trailer. After multiple attempts to connect the camera to the mobile app as required which included contacting Forest River customer service we were unsuccessful. We were only able to get the camera to connect while standing directly behind the trailer. As soon as we sat in the tow vehicle the camera failed to work. Our online research led us to find out this is a common problem and multiple complaints have been filed through the BBB. For resolution we are seeking the Furion S camera system that has seemed to provide resolution for other complaints.

  Customer Answer

  Date: 09/19/2022

  The additional information requested is as follows:

   

  VIN:  *****************

  Make/Model: 2022 Cherokee Limited 274BRB by Forest River

   

  Please let me know if any additional information is needed. 
  

  Thank you,

  *******************************

  Business Response

  Date: 09/27/2022

  We are very sorry to hear of the issue with the camera that our customer has experienced.  We were able to contact and speak with our customer to discuss the camera concern.  Forest River and the customer have agreed that an *** camera adapter is needed.  The customer has agreed to purchase the *** camera adapter and will be reimbursed through Forest River.  The customer has been provided contact information for reimbursement and any further questions regarding their concern.