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Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACE Rent A Car has 65 locations, listed below.

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    Customer Review Ratings

    2.05

    Average of 306 Customer Reviews

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    Review Details

    • Curtis M

      Date: 06/12/2024

      Curtis M

      Date: 06/12/2024

      Totally dishonest. Lied to when I returned the car. Pencil lead sized spot on the hood and I just received a demand letter for $ 921 dollars. Dont be fooled by their prices. Youll pay much more in the end.

      ACE Rent A Car

      Date: 06/17/2024

      Hello ******, 

      Thank you for taking the time to inform us of your recent rental experience. Unfortunately, once a damage claim is opened it does need to be handled through your insurance and the claims team. We do recommend customers take photos or videos of the vehicle at the beginning of the rental in the event there is a damage claim. 

      Thank you

    • Josh L

      Date: 06/10/2024

      Josh L

      Date: 06/10/2024

      Anyone renting a car from this location should be very weary. They did not have the car I had reserved and gave me an option of one that was too small or a larger vehicle. I was informed that I would get either at the same price I had reserved the initial vehicle for and was rushed through the payment and singing process. I did notice a higher than expected charge and was told this would drop off as it was a hold until I drop off the car. It wasn't until I had returned the car, that I saw that the invoice was over doubled what I had anticipated. It was all really scummy as they rush you through the signing process so they can pull a fast one on you with fees and lie straight to your face about charges that should fall off. I will absolutely never bring this company business again as this is just unethical.

      ACE Rent A Car

      Date: 06/11/2024

      Hello ****, 

      Thank you for reaching out regarding your rental in ****** and the upgrade charge. Looking at your account I see that you did sign for the upgrade and accepted it however, the manager did refund 1/2 the cost of the upgrade to you. I hope you will allow ACE to assist you in the future.

      Thank you

    • Yesenia C

      Date: 06/09/2024

      Yesenia C

      Date: 06/09/2024

      Thank you for the service ********* and for making the experience smooth

      ACE Rent A Car

      Date: 06/10/2024

      Greetings *******,
      I appreciate your positive feedback about our Newark team. *** and *** will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.

    • Omar N

      Date: 06/06/2024

      Omar N

      Date: 06/06/2024

      **** did a very very good job thank you for your help

      ACE Rent A Car

      Date: 06/07/2024

      Greetings ****,
      I appreciate your positive feedback about our New York team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.

    • Taje M

      Date: 06/05/2024

      Taje M

      Date: 06/05/2024

      DO NOT RENT FROM THIS WICKED THIEFN COMPANY I book at the *** AIRPORT LISTEN THE WORST EXPERIENCE EVER THIS LADY PUT 2 type of insurance on my booking that I didnt asked for. AND TOLD ME THAT BECAUSE MY LICENSE IS INTERNATIONAL I HAD TO GET BOTH INSURANCE AND WHEN I WENT BACK TO COUNTER AFTER REALIZING THAT IS WHAT SHE DID EVERYONE GAVE ME ATTITUDE.. THIS WOMAN MADe ME LITTERALLY paid ***** dollars for insurance per day more than the Rental car price . The vechile on the outside looked like it went thru the washer and not cleaned properly. There was cookies between the seat.. I WILLLLL NEVER RENT FROM THIS PLACE EVER AGAIN. One of worst car rental everrrr with poor customer service and a scam.

      ACE Rent A Car

      Date: 06/06/2024

      Hello ****, 

      Thank you for taking the time to write to us regarding your recent rental in ***************. Per our policies, international renters do need to purchase full coverage insurance which is collision and liability. Regarding the vehicle, i will be sure to address this with the management team of the location to ensure the vehicles are being cleaned thoroughly. I hope you will allow ACE to assist you in the future. 

      Thank you

    • Gregory Z

      Date: 06/03/2024

      Gregory Z

      Date: 06/03/2024

      Friendly staff but they will mention free upgrades without extending them to you in writing, leaving you with an expensive charge if you don't realize it at signing.The agent I rented from told me I was eligible for a free upgrade due to being a new customer, and I had a choice between a full size sedan or a mid size SUV (instead of the mid size sedan I paid for at $181.26). I opted for the upgrade as I thought it would be free, and while I did see a charge that was more than I was quoted, I assumed it was due to purchased insurance (big mistake, but ACE will not give you the breakdown at signing, only the total). I was not provided the signed agreement at the time of signing, so I also did not see the breakdown (an extra $105 charge for the upgrade).When I noticed the discrepancy days later, I called customer service and told this to them, and my only option was to return it and take a different car and only pay for what I used, which was not an option for me at the time. While I pointed out that it was duplicitous to say I receive a free upgrade but still charge for it, I was informed by customer service that there is no evidence such a verbal offer was extended, and that what I stated did not actually happen, as they had a video recording of the conversation. When I requested the video recording, they refused to provide it. Any attempts to escalate the conversation were denied, as well.As I did not collect any evidence of the free verbal offer, I do not expect anything to work in my favor, but I will caution future renters to always double check the math, because they will be sneaky about it and they will have the evidence, not you!

      ACE Rent A Car

      Date: 06/05/2024

      Hello *******, 

      Thank you for taking the time to inform us of your recent rental experience in ********. I see that the upgrade was signed for and accepted at the discounted rate, you also did receive a copy of the breakdown of charges prior to leaving the location. I hope you will allow ACE to assist you in the future. 

      Thank you

    • Oz I

      Date: 06/01/2024

      Oz I

      Date: 06/01/2024

      ***AVOID, DO NOT BOOK WITH THIS CROOKED, BAIT-AND-SWITCH, UNETHICAL TRASH COMPANY***Save yourself the extra 40 or 50 bucks up front and avoid this place like the plague, the employees at the location are bottom of the barrel scum, their corporate customer service people are even worse. This place is the epitome of bait-and-switch, their entire business model revolves around under-cutting their competitors rates online, and then when you arrive to actually rent your car, they up-charge you no matter what and if you dont agree to their brand-new terms on the spot, guess what? You dont have a rental car, so youre going to be stuck paying double for an upgrade regardless of what you paid up front through Kayak, Trivago, Priceline etc. when you were booking. This place is so low-rent you cant even get there directly from LAX like you can with every other car rental company nearby, with this pathetic operation youre forced to make 2 shuttles at 2 different locations just to get to this disgusting office that is 15 feet away from a massive homeless encampment - - when you get there, they make you wait endlessly to talk to a 2-bit scam-trained employee that will hustle you through all of their shady up-charges via an iPad. The iPad rep who scammed me was named ****** and Im sure he moonlights as a fake IRS/Microsoft/Apple Support gift-card scam caller. The actual phone number for the location they provide you does not have a live person available whatsoever, their reps are 9-5ers offsite somewhere.It seems like the ONLY thing(s) the employees of Ace Car Rentals are good at are:-Scamming/lying to customers -Responding to negative reviews here and on the BBB website

      ACE Rent A Car

      Date: 06/05/2024

      Good Afternoon Oz,
      Thank you for bringing up your concern with the customer service you received so that this may be addressed directly. ACE shuttles are not allowed on airport grounds which is why there are 2 shuttles and this information is provided prior to renting. I hope we will be able to assist you on your future ACE rental whether in ** or one of our many other locations.
      Thank you

    • Doniyor A

      Date: 05/31/2024

      Doniyor A

      Date: 05/31/2024

      My boy **** has been very helpful , easy and fast this the guy to come to if you renting your car

      ACE Rent A Car

      Date: 06/05/2024

      Greetings Doniyor,
      I appreciate your positive feedback about our ********, JFK team. **** will be thrilled to hear about the great and fast experience he provided you with. I look forward to seeing you again soon.

    • Fernando G

      Date: 05/31/2024

      Fernando G

      Date: 05/31/2024

      **** was very quick and intelligent would recommend this rental again

      ACE Rent A Car

      Date: 06/05/2024

      Greetings ********,
      I appreciate your positive feedback about our New York, JFK team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.

    • Giovanni B

      Date: 05/31/2024

      Giovanni B

      Date: 05/31/2024

      **** was a very fast representative of ace i would recommend visiting him if you picking up your rental

      ACE Rent A Car

      Date: 06/05/2024

      Greetings ********,
      I appreciate your positive feedback about our New York, JFK team. **** will be thrilled to hear about the great and fast experience he provided you with. I look forward to seeing you again soon.

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