Auto Rentals and Leasing
ACE Rent A CarHeadquarters
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Reviews
This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 306 Customer Reviews
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Review fromdavid s
Date: 05/31/2024
5 starsdavid s
Date: 05/31/2024
**** and akmal made my process easy helped me get in and out under 3minutes i was amazedACE Rent A Car
Date: 06/05/2024
Greetings *****,
I appreciate your positive feedback about our ********, JFK team. **** and ***** will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.Review fromJunior B
Date: 05/31/2024
5 starsJunior B
Date: 05/31/2024
Izzy is a easy going and made my rental process fast and easy would recommend to anyoneACE Rent A Car
Date: 06/05/2024
Greetings Junior,
I appreciate your positive feedback about our New York, JFK team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.Review fromgary b
Date: 05/31/2024
5 starsgary b
Date: 05/31/2024
izzy is fast and quick got me in and out the rental quick w a good priceACE Rent A Car
Date: 06/05/2024
Greetings ****,
I appreciate your positive feedback about our ********, JFK team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.Review fromStephanie S
Date: 05/31/2024
1 starStephanie S
Date: 05/31/2024
I want to help any consumer avoid the scam that is Ace Rent a Car, I only wish I'd known myself how horrible this place is to rent a car.ACE Rent A Car is a scam! They double charged us for our rental, we had paid in full through Priceline ($156) and then ACE charged us AGAIN ($263), promising it was just for a "deposit" except it was not a deposit after all. Additionally, their representative explicitly said we would not be charged for a second driver, yet they charged us for a second driver and refused to refund this. We asked for liability insurance, and they snuck in two other insurance fees even though we said NO. We, unfortunately, trusted this place and only noticed the fees once we returned the car when they also snuck in an $80 gas fee for returning the car half-empty, which is how they gave it to us. We raised these issues in-store when returning the car and they told us to call / email and ** would review the audio to verify that we were scammed and overcharged. Neither ** nor a representative from Ace Rent a Car responded to our email or contacted us. Don't be food by this joke of a place and save yourself the trouble of mystery fees and being overcharged! When we returned the car and asked to dispute the charges, the people in front of us were doing the exact same because their rental agent had also snuck in mystery insurance they hadn't agreed to, lucky for them they found it before taking the car out! Don't trust ACE Rent a Car, and don't do business here. If you are willing to risk it, review your agreement multiple times before taking out the car, because they seem to make a game out of finding opportunities to overcharge and scam their customers.There is no benefit or value-add to using Ace Rental a Car, the fact you have to take two shuttles, and then get more than double charged is unbelievable.ACE Rent A Car
Date: 06/05/2024
Hello *********,
Thank you for the information regarding the charges for your rental in *********. Looking at your account I see that you signed agreeing to the purchase of the liability, roadside service, and LDW coverage. You do see what is being signed for at the time and you do receive a breakdown of the charges prior to leaving the location. Regarding the additional driver fee, this is listed prior to booking in the terms and conditions.
Thank you
Review fromAndrea B
Date: 05/27/2024
5 starsAndrea B
Date: 05/27/2024
Good service they were straightforward and quick with their serviceACE Rent A Car
Date: 05/28/2024
Hi ******, I am happy to hear that your rental experience with ACE was straightforward and quick. I hope you will allow ACE to assist you on future rentals at any of our many other locations.Review fromJerri G
Date: 05/15/2024
1 starJerri G
Date: 05/15/2024
Upon check in from our priceline purchase he told us our total would be $237.00 that being a $****** deposit and $37.00 for insurance. I gave him my credit card which he said was declined and only took the $37.00 so i gave him another credit card in which he said took $200 for the deposit. This was not the case as the first card did indeed take the $237.00. Upon returning the car we where short on time so paid $ 9.99 a gallon because the fuel was low. Which was taken from the second card i gave him for the deposit. The first card was never credited back my ****** deposit with no explanation of why ..I want my deposit back ! My final bill doesnt even show this card on the receipt that you have stolen ****** from !!!!ACE Rent A Car
Date: 05/16/2024
Hello *****,
Reviewing your account from your rental in *******, I see that the original charge was for the agreed upon collision, liability, and the toll pass. The refueling rate is listed on your rental agreement which you sign and receive a copy of prior to leaving the location. As for your deposit, the fuel charge of $139.71 was taken from the $200 hold and the difference was dropped off and released back to you.
Thank you
Review fromMina I
Date: 05/14/2024
5 starsMina I
Date: 05/14/2024
One of the best experiences renting a car. Top notch will come back. Will use ***** again.ACE Rent A Car
Date: 05/15/2024
Hello ****,
I am happy to hear that your rental experience in ****** was great. I love to hear how wonderful our staff, specifically ***** did in helping you. I hope you will allow ACE to assist you on future rentals whether in ****** or one of our many other locations.
Review fromLEONIE D
Date: 05/13/2024
1 starLEONIE D
Date: 05/13/2024
The business is horrible and the customer service is unacceptable and is the worst. Their price charged was much higher than my Expedia quote and I recalled going over this with Expedia multiple times and they told me no that is the amount you're going to have to pay well to my surprise I ended up paying over $100 more than what I was originally quoted for. They explained "the Expedia quote is 'just an estimate". Last minute change of plans required me to get down to ******* earlier than I intended due to the fact that it was the passing of my stepmother. I arrived at the rental place an hour earlier than when I was supposed to book the car and they charged me an extra daily rate for that pickup. During checkout, I provided all my insurance details, clearly stating that I did not require additional insurance from the rental company. The lady forced me to buy the insurance. I made the payment using my debit card and was informed about a $300 deposit. The standard $300 incidental should have been held on my credit card. Held, NOT charged. I was actually charged this amount. It is illegal to charge a fee that the agreement I signed indicated is a hold, but they did anywaywhy you may ask because they are money hungry thieves. You don't just get to make up fees as you go ACE. To my surprise, the final bill included charges for the rental company's insurance, which I had explicitly declined. Also, I read online that is not required in ******* to purchase additional car insurance when renting a car because they all come with the minimum state required. Also rental companies push insurance policies on renters as if they are mandatory. customers should be informed about potential charges, and any mandatory fees, The practice of leveraging undisclosed fees, in scenarios that take advantage of customers in unfamiliar situations, is unethical.ACE Rent A Car
Date: 05/14/2024
Hello ******,
Thank you for taking the time to inform us of your recent rental experience in ***************. It is our policy, this is listed in our terms and conditions prior to booking, that customers must present proof of full coverage insurance (collision and liability) or they will need to purchase it at the counter. As you were using a debit card the deposit is billed and then refunded to you, credit cards are only a hold. While I understand the frustration with the additional cost, the liability was required to rent.
Thank you
Review fromSantana W
Date: 05/05/2024
1 starSantana W
Date: 05/05/2024
I had a reservation via Priceline for ACE Rental Car for April 16, 2024 - April 17, 2024. The rental car was being used so I could drive to south Mississippi and withdraw life support from my mother. She died on April 17, 2024. As this was an unexpected trip, I was very limited on funds available to spend on this rental reservation. I was charged a $400 security deposit and told that Id receive it back on my card within 10 business days. The staff at the rental car shack told me that I would receive the deposit back no later than Friday, May 3, 2024. It is now May 5, 2024, and I have not received the deposit back to my card. I am unable to pay my bills until this deposit has been returned to me. I am accumulating late fees on my rent, for hundreds of dollars, due to this issue.In addition to the aforementioned concerns, the vehicle I received had broken sensors, a check engine light, a faulty volume ****, cosmetic damage, and squeaking rotors. I informed the staff about these issues prior to driving the vehicle and no concern was shown. No resolution was offered. Additionally, I was denied the option of inspecting the car prior to signing a rental agreement.At this point in time, I am requesting a full refund of all charges due to this horrendous experience I have had.Thank you,*****************************ACE Rent A Car
Date: 05/09/2024
Hello *******,
Thank you for reaching out regarding your recent rental. I show that an email has been sent to you and this is being looked into. When more information is available you will receive an email directly.
Thank you
Review fromSaikumar J
Date: 05/04/2024
5 starsSaikumar J
Date: 05/04/2024
**** was very supportive and clear on what he is providing. Helped me with a best deal for my tripACE Rent A Car
Date: 05/06/2024
**************************,
I appreciate your positive feedback about our New York team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.
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