We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ACE Rent A Car has 65 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    2.05

    Average of 306 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lindsey J

      Date: 05/03/2024

      Lindsey J

      Date: 05/03/2024

      I rented a car from them in Feb and someone hit our car so when we went to return we filled out a accident report and gave the other parties insurance information for the damage. Now its May and I received an email that my credit card was charged along with an incident report from the person that just returned the car. They put on their incident report "No accident. Believed this scratch was already there at pick up. Did not scratch the car." and then *** decided that since we rented it in Feb that they can CHARGE MY CARD. When I called the Ace rent a car they said they couldn't do anything I would need to call the claims department so when I called they didn't even have a claim in my name and could NOT do anything about it. I am seriously at a loss for words. Now I have this person that justs rented the car and returned it FULL NAME , ADDRESS, DOB AND PHONE NUMBER BUT THEY CHARGED MY CARD FOR THE DAMAGE. This is ILLEGAL.

      ACE Rent A Car

      Date: 06/17/2024

      Hello *******, 

      Thank you for taking the time to write to us regarding the charge for damage from your rental in February. I am not able to locate your booking to look into this further however if you reach out to ************************************* with all booking information this can be reviewed. 

      Thank you

    • M.A. S

      Date: 05/02/2024

      M.A. S

      Date: 05/02/2024

      **** was very helpful and polite. He provided very fast service with a smile.

      ACE Rent A Car

      Date: 05/03/2024

      Greetings **************,
      I appreciate your positive feedback about our New York team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.

    • Marcus F

      Date: 04/26/2024

      Marcus F

      Date: 04/26/2024

      **** was very polite and helpful. I will definitely be renting from ACE again.

      ACE Rent A Car

      Date: 04/29/2024

      Hi ******, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful our staff, specifically **** did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations. 

      Thank you,

      ACE Customer Care

    • Carlos G

      Date: 04/26/2024

      Carlos G

      Date: 04/26/2024

      Great Service from our driver Goke. He was very helpful and kind

      ACE Rent A Car

      Date: 04/29/2024

      Hi ******, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful our staff, specifically **** did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations. 

      Thank you, 

      ACE Customer Care

    • Katie B

      Date: 04/16/2024

      Katie B

      Date: 04/16/2024

      This company is NOT the good deal you might think you're getting! We rented a 2022 Dark Grey Dodge Charger 3/8/24 to 3/14/24. We had already booked and paid for the car through Priceline. Once we finalized our bill, which was much higher than expected, (and thankfully ACE later worked with us to credit back a few of those charges) we were directed to the lot to receive the rental car. We were told to examine the car carefully, making sure to look closely at the windshield, and report and conditions back to the agent inside. At this point it was after 1 a.m. and was ***** outside. A light in the parking lot above our car had been burned out and it was not easy to see around the car, despite us using our cell phone flashlights. We examined the windshield and car and did not see any damage at that time. Again, there was not an agent with us. With it being very dark and raining we didn't even consider taking photos. So returned inside to sign off with the agent, then left the lot and drove directly to our rental house in *****, **, for the week (which was parked in a carport, not near any other cars).Immediately the next morning in the daylight we noticed some damage to the car on the rear passenger side above the wheel. I didn't think much of the dents and assumed ACE would have had those documented with the person who last rented the car. Regrettably, I did not think to take a photo at this time. At the end of our week when we returned the car, the woman at ACE who checked us in saw the dents, called her manager who checked a log book, and then told us those dents were not in the log book and that we would have to pay for it. We were not shown any sort of log-book of any recorded damages for this car to prove that it had already been documented. They are now claiming that we need to pay over $1500 in damages for dents that were already on the car when we received it.Again, please don't take the risk of working with this company. It is not worth it!

      ACE Rent A Car

      Date: 04/17/2024

      Hello *****, 
      Thank you for taking the time to reach out to us regarding your recent rental in *******. While I understand the frustration with the damage charge, we recommend customers take photos or a video of the vehicle before leaving the lot to document everything. Once a claim is opened it does have to be handled through Rockport Auto Claims directly. 

      Thank you, 

      ACE Customer Care

    • David N

      Date: 04/07/2024

      David N

      Date: 04/07/2024

      The absolute worst. They didn't have my reserved car, nor any replacement car, despite me confirming my reservation explicitly the day before.Asked what they'd do to fix this, they said "nothing, but you can walk to the other rental agencies".Asked why they didn't call me to tell me this before I spent TWO HOURS commuting here from the Bronx, the jackass behind the counter literally shrugged and said "I just work here".Worst service ever.

      ACE Rent A Car

      Date: 04/08/2024

      Hello David,

      Thank you for taking the time to inform us of your recent rental in New York. Looking into your account I do show that you were able to get a vehicle. I hope you will allow ACE to assist you in the future. 

      Thank you

    • Herman S

      Date: 04/05/2024

      Herman S

      Date: 04/05/2024

      Consumer beware! You must have you insurance policy information including dec page of you don't want to buy insurance from them. They will not allow not to buy it if you cannot produce it at the rental counter. Stick with major car rentals if you don't want to be nickel and dimed.

      ACE Rent A Car

      Date: 04/09/2024

      Hello Herman, 
      Thank you for taking the time to write to us regarding your recent rental experience with ACE. Per our policies, proof of full coverage insurance must be provided at the time of pick up in order to deny coverage purchased at the counter. I hope you will allow ACE to assist you again in the future. 

      Thank you, 

      ACE Customer Care

    • Hilariza S

      Date: 03/30/2024

      Hilariza S

      Date: 03/30/2024

      *** was really helpful. And stood on business. Really nice and well spoken. Will be coming back.

      ACE Rent A Car

      Date: 04/01/2024

      Greetings Hilariza,
      I appreciate your positive feedback about ************ ************ will be thrilled to hear about the great experience He provided you with. I look forward to seeing you again soon.

      Thank you!

    • Jerry B

      Date: 03/19/2024

      Jerry B

      Date: 03/19/2024

      **** was a pleasure to work with. He was able to get ** in checked in and out to see the City.

      ACE Rent A Car

      Date: 03/20/2024

      Greetings *****,
      I appreciate your positive feedback about our ********, *** team. **** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.

    • Latasha C

      Date: 03/17/2024

      Latasha C

      Date: 03/17/2024

      **** is the best!!!! **************** A1!!! Always very helpful with me.

      ACE Rent A Car

      Date: 03/18/2024

      Greetings *******,
      I appreciate your positive feedback about our ********, *** team. **** will be thrilled to hear about the great experience you had. I look forward to seeing you again soon.

      Thank you!

      ACE Customer Care

    ACE Rent A Car is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.