Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 65 locations, listed below.

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  ACE Rent A Car

  934 E Washington St Indianapolis, IN 46202-3951

• 

  Ace Rent A Car Northern Maine Regional Airport

  650 Airport Dr Presque Isle, ME 04769

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  Aligo Rent A Car

  8811 Bridgeport Rd Hampton Inn Vancouver Airport Richmond, BC V6X 1R9

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  Aligo Rent a Car

  550 W Hastings St Delta Hotels Downtown Suites Vancouver, BC V6B 1L6

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  ACE Rent A Car

  8901 4th Ave Brooklyn, NY 11209

Review Details

• Review fromEulicia M

  Date: 03/05/2024

  4 stars

  Eulicia M

  Date: 03/05/2024

  *********** me with excellent customer service from ******** he was pleasant and precise handling all my needs and request upon our arrival.Thank you,*****

  ACE Rent A Car

  Date: 03/06/2024

  Greetings *****,
  I appreciate your positive feedback about your recent rental with ACE. ******** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.

• Review fromA. Y

  Date: 03/03/2024

  5 stars

  A. Y

  Date: 03/03/2024

  Great sevice good people Amazing customer service.Thank you We will come back again for sure

  ACE Rent A Car

  Date: 03/04/2024

  Good Afternoon,

  I am happy to hear that your rental experience with ACE was great. I love to hear how amazing our staff did in helping you. I hope you will allow ACE to assist you on future rentals.

  Thank you

• Review fromMichelle H

  Date: 03/01/2024

  1 star

  Michelle H

  Date: 03/01/2024

  I rented a car in *******, ** from 2-12-2024 through 2-21-2024.This was a terrible experience.I called for the shuttle 3 times being told it was on the way. First call was at 5:32, second call at 5:51 and the third call was about 15 minutes later when they told me I was in the wrong location. I went to the other location and waited again for approximately 20 minutes for the shuttle. After dropping off and picking up passengers, we arrive at the *** location at ************************************************, **. to find a line that reached to the door and one solo employee working. He was in the middle of a heated argument with a customer there. He was on the phone for quite a while and finally the customer left. Everyone in line was quite angry with the length of the line and the wait time to get a car. Eventually they brought in another employee and she argued with me about how long we had all been waiting!I got the car and they had not filled out their part of the damage form and it was pitch black when they requested I fill it out. The car was filthy, it was dark and Im trying to do so with the light of my cell phone and my iPad to take pictures. I finally told the gentleman inside and he came out and said hed make a video of the car and that they didnt care about scratches, only dents and broken glass. This was the only part of this experience that I can say was good as he was very nice and understood. He also was very kind in helping me with CarPlay. All of this was very time consuming and when I returned the car, the girl was looking over the car and requested to see the video and I was so thankful I had it.Every customer in that line was so mad over the wait, lack of employees working and I heard others saying the cars were dirty.They never asked me for my own insurance policy I was using and the girl said she didnt have to see it.I would never rent from *** car rental again. Other than the one male employee, there was absolutely nothing good about this experience.

  ACE Rent A Car

  Date: 03/04/2024

  Good Afternoon ********,

  Thank you for bringing up your concern with the customer service and long wait you received in getting your vehicle so that this may be addressed directly. I am glad that the agent was able to provide a helping hand in getting the video for you and setting up the carplay. I hope we will be able to assist you on your future ACE rental whether in ******* or one of our many other locations.

  Thank you

• Review fromNfn …

  Date: 03/01/2024

  5 stars

  Nfn …

  Date: 03/01/2024

  The staff is so friendly and very helpful. I really enjoyed renting a car in drivo service. Thanks **** for explaining very helpful hints and navigating me to obtain right package for renting car.

  ACE Rent A Car

  Date: 03/04/2024

  Good Afternoon,

  I am happy to hear that your rental experience with ACE was great. I love to hear how friendly our staff was while helping you. I hope you will allow ACE to assist you on future rentals. 

  Thank you

• Review fromBruce J

  Date: 02/29/2024

  5 stars

  Bruce J

  Date: 02/29/2024

  ***** was very helpful with the rental. I would reconmend *** to my friends.

  ACE Rent A Car

  Date: 03/01/2024

  Greetings *****,
  I appreciate your positive feedback about our Maui team. ***** will be thrilled to hear about the great experience you had. I look forward to seeing you again soon.

• Review fromChristian Q

  Date: 02/27/2024

  1 star

  Christian Q

  Date: 02/27/2024

  I bought Insurance through the online service we use for the reservation, according to their rep at the store that was NO good so we were advised to cancel and FORCED to buy their insurance, we ask him to check with our OWN INSURANCE that covers all of our cars but he said that was NO good either, he didnt even bother in checking he just said no and forced us to buy theirs. We really had NO alternative at the time as we had waited a lot of time already so we ************ as we didnt have time to look for another company my husband called our INs provider which is Progressive and they said that our rental would be protected as long as our rental was for less than 30 days, we call the store to let them know this (within 3 hrs from taking over the car) but the lady who answered the phone said to for her to go back to the store (she was 2.5 hrs away from LA) and resign a contract, that was imposible at the time as this was NOt our fault, your rep decided to NOT follow up your guidelines, we asked for a supervisor but rudely were transferred to a VM where one was left and no one ever called us back !!

  ACE Rent A Car

  Date: 02/29/2024

  Hello *********,

  Thank you for taking the time to inform us of your recent rental experience in **. While I understand the frustration with the charge for insurance, it is policy that to have anything removed from a contract, you do need to return to the location as a new contract will need to be signed. Regarding the customer service you received, please be assured this will be addressed with our agents directly. I hope you will allow ACE to assist you again in the future. 

  Thank you

• Review fromGina T

  Date: 02/27/2024

  1 star

  Gina T

  Date: 02/27/2024

  We reserved a vehicle online and when we got there Andaysia informed us the vehicle was no longer available and the available vehicle would be an upgrade and would cost more. We then asked to add an additional driver and she added it yet failed to tell us it was an additional $150.00. Never have I had to pay for an additional driver. She then went on to pressure us to add their liability insurance I declined it as I have full coverage insurance on our vehicles and have loss of use insurance on our policy. She was rude from the start but was rude on another level when I declined the coverage. She is a poor representation of this company however, from the looks of all of these negative reviews this companies standards are low therefore they hire unprofessional individuals like her. I highly discourage anyone from renting a vehicle from this company.

  ACE Rent A Car

  Date: 02/29/2024

  Hello ****,

  Thank you for taking the time to let us know of your recent rental experience in ******. Regarding the additional driver fee, this is available in our terms and conditions prior to renting on all sites ACE is available on. I am happy to hear that they provided you with a free upgrade for your rental. I hope you will allow ACE to assist you again in the future. 

  Thank you

• Review fromAkash J

  Date: 02/24/2024

  5 stars

  Akash J

  Date: 02/24/2024

  Izzy was amazing. The service very quick and deliver. I would highly recommend. 10/10

  ACE Rent A Car

  Date: 02/26/2024

  Hi Akash,

  I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful our staff, specifically **** did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations.

  ACE Rent A Car

  Date: 02/26/2024

  Hi Akash,

  I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful our staff, specifically **** did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations.

• Review fromCarlos L

  Date: 02/23/2024

  5 stars

  Carlos L

  Date: 02/23/2024

  EXELENTE SERVICIO MUY ATENTOS CARRO LIMPIO BUEN ESTADO 10de 10 ***

  ACE Rent A Car

  Date: 02/26/2024

  *****************, me alegra saber que tu experiencia de alquiler en ********** fue excelente. Me encanta escuchar lo maravilloso que fue nuestro personal, especficamente ***, al ayudarlo. Espero que permita que ACE lo ayude en futuros alquileres, ya sea en ********** o en una de nuestras muchas otras ubicaciones.

• Review frommanuel e

  Date: 02/22/2024

  2 stars

  manuel e

  Date: 02/22/2024

  I gave them 2 stars for the car it was a nice Dodge Durango. The agent asked for my driver's license, telephone number and flight number/ airlines. He then told me I needed to buy the mandatory renters liability waiver after I declined the other insurance. I told him my ******************* Preferred credit card covers as primary and he said "no" it does not. He continued in saying that ********* is a "no fault" state and that I will not be allowed to rent the car without the insurance. He never asked for my own car insurance policy and I had never thought of that as well as I always rent a car when I travel and this is the first time I encountered this situation. I ended up getting charge with $21.95/ day. On my receipt, I later found out while waiting for my flight back home that the Renter Liability Waiver is Optional. I have seen that this does not only happen to me. A lot of customers also experience this kind of issues. The fix is just to have their agent ask for customer's proof of insurance once customer declines additional insurance. What do you think, are they doing it purposely?My Ace reservation number is CDV15241668

  ACE Rent A Car

  Date: 02/23/2024

  Hello ******,

  Thank you for the feedback regarding your rental in *********. Reviewing your account I do see that they refunded the liability insurance to you on 2/23 so you should see this on your account in 5-7 business days. I hope you will allow ACE to assist you again in the future. 

  Thank you