Business Profile
Auto Rentals and Leasing
ACE Rent A CarHeadquarters
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Reviews
This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
2.05/5 stars
Average of 306 Customer Reviews
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Review fromTyrone M
Date: 11/03/2023
1 starTyrone M
Date: 11/03/2023
Charge me double for insurance stay away from this companyACE Rent A Car
Date: 11/08/2023
Hi ******, Thank you for taking time to provide feedback on your rental experience. I was able to locate your reservation and can see that the insurance coverage that you paid for on your reservation was for liability and collision coverage which are both required as stated in our renter qualifications. I hate hearing that you were not satisfied with your rental experience, however I hope that this helped to clear up any confusion. If there is anything else that we can assist with, please do not hesitate to reach out to ************************************* with any additional questions.Review fromFelipe G
Date: 10/30/2023
1 starFelipe G
Date: 10/30/2023
Worst service provided ever ! I got stranded for 8 hrs for a flat tire. I missed my flight since I have an emergency I couldnt make back to my family. On top of that they made me pay for an Uber ride out of my pocket instead of them sending some transportation. Yes you read that right OUT MY POCKET ! They also charge for thousands of fees in the contract. Im expecting a full refund from UBER and plane ticket because this is unacceptable theres no excuse whatsoever for what happened to me.ACE Rent A Car
Date: 11/01/2023
Hi ******, Thank you for taking time to share feedback on your rental experience. I hate hearing that you had a negative rental experience. I would be happy to look into this further to assist, but am unfortunately unable to locate your reservation by your name. Please reach out to ************************************* with your confirmation number beginning with 3 letters followed by a series of numbers. We look forward to being able to assist further.Review fromRamon S
Date: 10/15/2023
1 starRamon S
Date: 10/15/2023
The WORST rental place ever!!! NEVER DISCLOSED anything about insurance yet I was charged double for insurance. I NEVER agreed to any insurance, yet I was told that I had. DO NOT, DO NOT use this rental place.ACE Rent A Car
Date: 10/19/2023
Hi *****, Thank you for taking time to share feedback on your rental experience. I hate hearing that your experience did not meet your expectations. We do have insurance requirements that are described in our renter requirements. I would be happy to look into this further for any unnecessary charges but will need some additional information in order to do that. Please reach out to ************************************* with your name and confirmation number for further assistance.Review fromSarah L
Date: 10/15/2023
1 starSarah L
Date: 10/15/2023
They deserve NO stars! I reserved the car 3 months in advance was given a total of ****** with taxes and fees that is what I budgeted for our trip. Our flight was delayed so we arrived late after getting our luggage we had to then wait for a bus to the rental car place, 3 busses later because it was busy we get over there only to find out it is NOT at the airport like advertised so we waited another 15+ minutes for another shuttle to get to Ace. We finally arrive and they no longer have our reservation because we were late. The only hold it for 2 hours.we arrived 2 hours and 15 minutes late that extra 15 minutes waiting for busses cost us an extra ****** for a rental car! Our rental went from ****** to ******! This was the worst place I have ever rented from I will never use them again and I want people to know they will do what ever to **** up the price not to mention they are RUDE! Thank you for ruining my vacation!ACE Rent A Car
Date: 10/19/2023
Hi *****, Thank you for taking time to share feedback on your rental experience. I hate hearing that your experience did not meet your expectations. Unfortunately, we cannot hold reservations that are not prepaid for more than two hours. All changes and pickup time must be communicated to the location prior to pickup time. I understand your frustration, but I hope that this helps to clarify the situation. If there is anything else that we can assist with, please do not hesitate to reach out to ************************************* with your name and confirmation number.Review fromJulie R
Date: 10/12/2023
1 starJulie R
Date: 10/12/2023
I rented a car from this company they bought me a dirty car and it stunk of smoke, the girls at the desk were very rude I got into it with the manager who told me that she would refund me my money if I continued I told her I would complain to her manager she then gives me a different car and told me if I needed to extend after my return date I would have to pay the price for the one she put me in because that was more expensive so I wouldn't get the same rate mind you I pay 56 when I book it and the one she upgrades me too cost $101, their customer service horrible the manager walk outside for the second time to tell me if I don't agree with what she said she's going to cancel my care because as I was walking out I express that they **** at their job which is the truth I even take pictures of the car seats how filthy they wished I could up load themACE Rent A Car
Date: 10/19/2023
Hi *****, Thank you for taking time to share feedback about your rental experience. I hate hearing that you were not satisfied with that you received. In order to assist further, please reach out to customercare@acerentacar with your name and confirmation number along with the photos so that we can investigate.Review fromDeanna C
Date: 10/05/2023
1 starDeanna C
Date: 10/05/2023
Terrible experience, won't ever rent from them again. Dishonest. Despite having our own auto insurance they required ** to purchase their "Optional" (sic) insurance, which ended up essentially doubling the pre-quoted price. Next time I'll rent from a more mainstream rental company which doesn't operate on these illegal, shady and dishonest bait and switch tactics.ACE Rent A Car
Date: 10/19/2023
Hi ******, Thank you for taking time to share feedback on your rental experience. I hate hearing that you were not satisfied with the service that you received. Per our rental requirements, all renters are required to present full coverage insurance which includes both collision and liability coverage. ******************* is not optional coverage. If there is anything else that I can assist with, please do not hesitate to reach out.Review fromGretchen H
Date: 10/02/2023
1 starGretchen H
Date: 10/02/2023
Do NOT rent from this company! I reserved an SUV and received a dirty, dented (several places), ***** Malibu that smelled of smoke & rattled! I swear it was like I rented one of the employees car for the week! The employees were very kind but said this was one of 2 car they had available. When I complained- I got 15% off. My plans made it impossible to switch out the car- but that was offered. I will never rent from this company again! Im not sure why they dont ************** RENT A WRECK, it would be more honest!ACE Rent A Car
Date: 10/03/2023
Hi ********, Thank you for taking time to provide feedback on your rental experience. I hate hearing that your rental vehicle did not meet your expectations. I have passed this feedback along to the location manager to ensure that the issue is taken care of going forward. If there is anything else that we can do to assist, please do not hesitate to reach out at ************************************** We hope to have the opportunity to serve your rental needs again at one of our many ACE locations.Review fromTOM B
Date: 09/25/2023
1 starTOM B
Date: 09/25/2023
Good pricing, however, when I arrived to pick my vehicle and asked where we would traveling was notified that it could not be taken out of the state. Nothing on the website indicated this and was told if we went ahead and went out of state there would be $350 per day fine along with a mileage charge (DOUBLED) for mileage outside of the authorized area. Needless to say, DO NOT USE THIS COMPANY without clarification on their list of ********************* yourself the headache and just go with **************** or some other recognized name in the business. Luckily we were able to get a minivan with another company at a slightly lower rate. ****** LEARNED!!!ACE Rent A Car
Date: 09/26/2023
Hi, ***. Thank you for taking time to provide feedback on your rental experience. All details of our geographic restrictions can be found online prior to booking either on the booking site or directly on our site at *******************************************************. If there is anything else that I can assist with, please do not hesitate to reach out to **************************************Review fromAnita S
Date: 09/25/2023
1 starAnita S
Date: 09/25/2023
Worst company i have ever rented from. Period. Furthermore, BBB took down my post from February.ACE Rent A Car
Date: 09/26/2023
Hi *****. Thank you for taking time to provide feedback on your rental experience. I hate hearing that you were not satisfied with the service that you received. I would be happy to look into this further, but will need additional information to do that. Please reach out to ************************************* with your name and confirmation number and we would be glad to assist.Review fromJayson T
Date: 09/25/2023
1 starJayson T
Date: 09/25/2023
Avoid this company at all cost. They are all there to scam people! The agent (****) will do everything to the point where he will lie to you with a straight face just to sell you the basic insurance. I told him that I have with me the copy of my insurance from BC which will cover for everything but he told me that their company ACE does not accept any insurance from outside and insisted that I will need to get the basic insurance in order to be allowed to drive a rental car in ********** which of course is a big LIE! I found out about it when I read the reviews the next day and I immediately emailed the customer service to complaint. They told me to attach in my email the copy of my insurance from home and they will reimburse it but of course they lied again! This agent ******* has the face to tell me that there will be no reimbursement because now he is telling me that the customers have all the right to decline. How can you decline if your agent already lied to you by saying you need their insurance in order to drive a rental car in ********** and muy insurance from home is not accepted by ACE. Such an awful experience. If there is someone from higher *** who can read this please **** out to me. RA# ********** ******ACE Rent A Car
Date: 09/26/2023
Hi, ******. Thank you for taking time to provide feedback on your rental experience. I hate hearing that you haven't been satisfied with the service that you have received. It looks like the location did in fact use your insurance, but the additional charge was for the reimbursement liability waiver which is additional coverage that you opted into on your rental agreement. Additionally, your rental vehicle was upgraded for you at no cost. If there is anything else that I can assist with, please do not hesitate to reach out at ************************************** We hope to have another opportunity to serve your rental needs in the future.
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