Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 65 locations, listed below.

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  ACE Rent A Car

  934 E Washington St Indianapolis, IN 46202-3951

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  Aligo Rent a Car

  5505 Airport Way Four Points by Sheraton Kelowna, BC V1V 3C3

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  Aligo Rent a Car

  15269 104 Ave Inside Sheraton Hotel - Lobby Surrey, BC V3R 1N5

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  ACE Rent A Car - Toronto Pearson Int'l Airport

  5 - 6305 Northam Dr Mississauga, ON L4V 1W9

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  ACE Rent A Car

  2261 94th St East Elmhurst, NY 11369

Review Details

• Review fromMegan M

  Date: 04/18/2023

  1 star

  Megan M

  Date: 04/18/2023

  We rented a car for our stay in *************** ** in April. Before we even got to our hotel the air pressure alert was going off and the check engine light then came on. We did not drive the car for the duration of our trip due to that. We called the Ace customer care line and were instructed to call the *************** desk. We attempted to call the *************** Ace desk multiple times during our stay but no one answered due to the flooding that was occurring, which was understandable, but when we arrived to return the car we told the man checking it in that the light had been on. He did not speak clear English and just kept saying the light was no longer on. We took photos of the light being on but customer service will not help us because "we didn't report it when we turned in the vehicle". We attempted to but he said it wasn't on and wouldn't do anything about it.

  ACE Rent A Car

  Date: 04/28/2023

  Hi *****,Thank you for your review about your recent rental experience. If we may be of further assistance with your complaint please do not hesitate to reach out. When you reach out please also provide your ACE confirmation number. This will begin with three letters followed by seven to eight numbers. Kind regards,ACE *************

  ACE Rent A Car

  Date: 04/28/2023

  Hi *****,Thank you for your review about your recent rental experience. If we may be of further assistance with your complaint please do not hesitate to reach out. When you reach out please also provide your ACE confirmation number. This will begin with three letters followed by seven to eight numbers. Kind regards,ACE *************

• Review fromJennifer B

  Date: 04/16/2023

  1 star

  Jennifer B

  Date: 04/16/2023

  1) TWO SHUTTLES REQUIRED and VERY SHADY OPERATION. This is NOT actually an airport rental company. While listed as an airport car rental company, you must take the general large shuttle bus to the ******** offsite rental location housing most rental companies. THEN, you must take another smaller shuttle which is an additional 8 minutes south of the airport and "***********************. When you arrive, it feels like you are being driven into a mafia kill zone at the back of a large pot-holed parking lot far away from town. 2) THIS COMPANY IS SHADY! They require a $300 deposit if you decline their insurance coverage. When I returned the car, a scratch was found that was not there when I got the car. Two volleyball sized circles were made surrounding the "damage", which was just dust that wiped right off plus the actual scratch that was half the size of a quarter. The entire $300 was retained to repair the damage. 3) The Ace Shuttle drivers were kind. 4) *********** is very quick to respond to emails and reviews. BUT, this changes nothing about the actual experience. 5) I will NEVER EVER RENT FROM ACE AGAIN, and I highly encourage all readers to avoid this company at all costs. It is not worth the risk of scam OR the extra time you must give up from your vacation to obtain the car from this far away location.

  ACE Rent A Car

  Date: 04/28/2023

  ********, Thank you for your review. If we may further assist you with your complaint please do not hesitate to reach out. When you reach out please also provide your ACE confirmation number starting with three letters followed by seven to eight numbers. Kind regards,ACE *************

• Review fromMarcia S

  Date: 04/10/2023

  1 star

  Marcia S

  Date: 04/10/2023

  If I could leave no stars, I would. I booked with ACE and a different company Drivo gave the contract. They added fees that were already prepaid and could not explain how they arrived at the total. They are not upfront and honest in their dealings. They misrepresent what the cost are and in a sense you are held hostage because you need the car that you have aleady paid a non refundable price for.

  ACE Rent A Car

  Date: 04/28/2023

  ******,Thank you for your review. If we may further assist you with your past rental please do not hesitate to reach out. Our email is ************************************** When you reach out please also include your ACE confirmation number starting with three letters followed by seven to eight numbers.Kind regards,ACE *************

  ACE Rent A Car

  Date: 04/28/2023

  ******,Thank you for your review. If we may further assist you with your past rental please do not hesitate to reach out. Our email is ************************************** When you reach out please also include your ACE confirmation number starting with three letters followed by seven to eight numbers.Kind regards,ACE *************

• Review fromBrittany L

  Date: 04/02/2023

  1 star

  Brittany L

  Date: 04/02/2023

  I was charged money on my credit card because they said I did fill the car up upon arrival I emailed the president of this company my fuel receipt and my rental confirmation. They will take your money.

  ACE Rent A Car

  Date: 04/04/2023

  ********,Thank you for your honest review. I'm sorry to hear of the trouble you had with your billing. If we may further assist you with your billing please reach out to ************************************** When you reach out please also include your ACE confirmation number this will begin with three letters followed by seven to eight numbers. Kind regards, ACE *************

• Review fromMichal C

  Date: 03/30/2023

  1 star

  Michal C

  Date: 03/30/2023

  Do not rent from this company. They will scam you. Read the fine print. Unlimited miles dont really mean unlimited miles!!! If you leave ** or SC they will charge you a hefty daily fee. I booked a standard SUV to be picked up at ********* location. What I got what a regular car but no discount in price. The price I was quoted was $678 but with all the hidden fees and other gimmicks it ended up being $1,600. Total miss representation and miss advertisement. I wasnt the one picking it up because I would have left without the car. The car is too small and now we are not even going to travel out of the state with it. When I called the customer service I was put into a voice mail. I called again and they were so rude. I was told I had to drive back to the physical location because they could not return the fee for out of state travel over the phone!!! Unbelievable. Basically told me to read the fine print and there is nothing else they can do!!! This company is taking advantage of people that are traveling here from abroad or dont pay attention. Its really sad and disappointing. I WILL NEVER rent from them again.

  ACE Rent A Car

  Date: 04/04/2023

  *******,Thank you for your review. We do have our geographic restrictions listed on our website as well as the penalty. Apologies that you were not able to note this prior to your arrival. If we may further assist you with your booking please feel free to reach out to ************************************** When you reach out please also provide your ACE confirmation number this will begin with three letters followed by seven to eight numbers. Kind regards,ACE *************

• Review fromRay B

  Date: 03/29/2023

  1 star

  Ray B

  Date: 03/29/2023

  Ace Rental Car **********, ** is unprofessional. Pick you up in a dirty van so you can rent a dirty car. We were told that due to early morning drop off return 6am to leave car at nearby ********* who will shuttle to airport. *** forgot to mention that there will be a $10 charge. Called Ace to address and resolve issues privately and was first left on hold for 20 minutes with no pick up. I called back left a message with no return call. Steer clear of Ace.

  ACE Rent A Car

  Date: 03/31/2023

  CF#NWS14003132 Your reservation was booked for return at 8am which is the time that the ********** location opens. Since you did not select a time prior to the opening time that could be the reason the system did not send you the information on returning after hours. The hours of operation can also be found on the *** website as well as the third party websites. We will mention this information to the locations management team so that can refresh the agents in after hour policies as well as speak to those that are responsible for making sure the vehicles are clean Thank you for contacting us .

• Review fromWilliam King

  Date: 03/29/2023

  1 star

  William King

  Date: 03/29/2023

  I booked a vehicle through Priceline for $60 for the day however I was charged $200 instead. Sad thing the car broke down and I had to have it towed in. So I didn't get to use my $60 rental. I was not offered my money back or another vehicle. Honestly I was ignored with the employees having their conversations instead of greeting and serving the customers. This ACE brings the quality of this company down. ACE in ********** is outstanding however ********************* store needs a new staff. They only have one friendly, out going employee. If you want your business to improve she needs to be the manager (*************************).

  ACE Rent A Car

  Date: 03/31/2023

  ************, When did you rent this rental in *********? We would like to look into this for you but need that bit of information. Also If you have a confirmation number that starts with 3 letters followed by 8 numbers that would be helpful as well. Thank you

  William King

  Date: 04/17/2023

  Priceline trip number 264-093-425-18 (March 8 - 15) Confirmation # PLS13980233 Priceline trip number 269-923-355-18 (March *****) Confirmation # PLS14015742

• Review fromA. S.

  Date: 03/16/2023

  1 star

  A. S.

  Date: 03/16/2023

  WOW. So, I rented a car through Priceline and specified I needed a 5 seater as I was travelling with my husband and 3 young children. When we arrived at the rental car location, we were told the only car we are entitled is a 4 seater. I do not understand how 5 people, 3 children can fit legally into a 4 seater car. Aside from being ridiculous, I was told very plainly that either I can leave without a car AND without a refund, or I can pay more than it cost initially to upgrade to a mini-van. As both options were unreasonable, and seeing as we are on a budget and this was highway robbery, we proceed to argue with the attendant. Eventually, he found a "better" rate for us on the "upgrade". Mind you, others we know who were travelling alone were automatically offered upgraded vehicles, but us with 3 children and carseats were originally given a 4 seater. It is pure theft. I urge you to seriously reconsider your rental. Yes, things can happen with any car rental agency. And yes, no specific car can usually be guaranteed. ALL we asked for was one with 5 seats. We had absolutely no preference on type, make, or anything else. The worst part of this is that we only rented a car to provide a little flexibility, we only ended up driving it twice, once from the airport and once back to the airport. Next time we'll just uber. It will be cheaper and nicer to deal with. They also didn't question us about insurance or require us to take insurance. We had through priceline.

  ACE Rent A Car

  Date: 03/17/2023

  Hello,Thank you for reaching out. I show you booked a wild card booking. With this there is no guarantee on what vehicle will be provided. That is why this is offered at a reduce pricing. The vehicle is provided specifically on what the location has the most of in their fleet at the time. Making this completely at random. The upgrade is something that is valid in this case. Kind regards,ACE *************

  A. S.

  Date: 03/17/2023

  I declared I was traveling as part of a family of five. If the rental location isn't able to provide a vehicle that fits my party, then it should not have accepted the reservation. Not offering to refund my money, so I could potentially find another rental location that could accommodate, but rather forcing me to pay more for something I believed I was getting is theft.

• Review fromElizabeth J

  Date: 03/15/2023

  1 star

  Elizabeth J

  Date: 03/15/2023

  Terrible. This company needs to be prosecuted. Do not use them. They quote you a price and then try to double it when you get there, tired from traveling, to pick up your rental. They hard sell the insurance when you don't need it. If you're a fully insured motorist you don't need to buy their insurance. They use intimidation techniques and tell you that you need a 4 wheel drive because there's so much snow in the mountains. That was a big fat lie. It's just awful. They need to be stopped. A young couple that I rode back to the airport with, paid $400 more than they had expected to pay. A young couple! This was like dealing with the ******* prince who just needs you to send him $10K so he can get his inheritance! The problem with the car company is that you are trying to say no to their scam but you just want to get your car and get to where you're going. The shuttle service was awful too. I wondered if they were going to show up when I got to ******, as I watched several Enterprise shuttles go by while I waited. Same thing going back. They had a very relaxed attitude about shuttling the customer around. Oh, and it is NOT complimentary. They charged a "transfer" fee on the bill. $15. It was just an all around terrible experience. The car was dirty too! I could barely see out the windows they were so streaked, particularly hard to see when going into the sun. Don't rent from these people. They need to go out of business.

  ACE Rent A Car

  Date: 03/17/2023

  *********,Thank you for your honest review. I'm sorry to hear of your experience. If we can further assist you please reach out to ************************************* when you reach out please also include your ACE confirmation number. This will begin with three letters followed by seven to eight numbers.Kind regards,ACE *************

• Review fromKamden D

  Date: 03/15/2023

  1 star

  Kamden D

  Date: 03/15/2023

  Extremely long wait times, try to scam you out of $400. They make you sign a bunch of papers for denying their insurance. Awful business. They prey on those who dont know better to steal their money, and then buy expensive cars to draw more people in. They need to be reported and brought down.

  ACE Rent A Car

  Date: 03/17/2023

  Kamden,Thank you for your honest review. Please reach out to us at ************************************* so we may further assist you. When you reach out please also include your ACE confirmation number starting with three letters followed by seven to eight numbers. Kind regards, ACE *************