Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angis has taken over $9,000 from us in the last 8 months with 0 real leads that answer the phone or provide a correct address. We cancelled this program and started the other angis (they have several scam angis names)Then they falsely locked us into a contract and told me to pay $857 to cancel our contract. This company has stolen over $9,000 USD from us with zero actual leads with truthful customer info. CONTRACTORS STAY AWAY. If you are a new company please STAY AWAY AND BEWARE

  Business Response

  Date: 05/13/2025

  We're sorry to hear that ****** had seen anything but success with their Angi advertising. After reviewing the account we can see that the amount spent was nearly half of what was stated in the complaint. We do also see that our representatives had spoken with both ****** and other authorized users regarding the account. We had provided insights and account adjustments that could be made to help ****** to see more success. Each time we were told that no adjustments or changes should be made and we should simply cancel the account. Per ******' request we have set the current account to be cancelled. ****** is also aware of, and has agreed to pay the Early Termination Fee for cancelling the account early. If ****** does have any questions we do ask that they contact their Client Success Manager directly for assistance. 

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Good try Angis. My total stated in the complaint included the other scam they run where they charge you leads automatically with fake lead information such as fake phone numbers, fake names and fake addresses. My total amount spent with this scam organization was true in my first statement. It is truly unprofessional to tell someone to add a review or add a company user to a profile to boost success these leads suck
  
  Regards,
  
  ****** ****
  

  Business Response

  Date: 05/19/2025

  We appreciate the additional information ****** has provided. We have reviewed the Angi Leads account ****** has referenced in their rejection to our response. Angi Leads does provide credits for invalid leads that are received. After a review of the account we did find that ****** did request credit for three leads, and all of these were approved. In addition to those credits we did provide a fourth credit to the account in good faith for concerns regarding lead quality. As we had provided credits for all those requested, and an additional credit to the account, we do consider this matter closed.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of Roofs by **********************, a licensed and insured roofing contractor. We voluntarily ended our business relationship with Angi (formerly HomeAdvisor) after repeated issues with poor-quality leads, unauthorized charges, and unclear terms. After termination, Angi altered our profile on *************** to display Out of Network, linked to a disclaimer referencing background check failures. This is false and damaging, as we never failed any background check.Despite our clean record, Angi has refused to correct or remove this misleading content unless we pay to reinstate services. Additionally, they removed our ability to control or delete the profile ourselves, leaving a false implication online that ***** our reputation and misleads potential clients.This appears to be a coercive tactic designed to force former clients back into paid plans. It is damaging our business and reflects a serious abuse of platform control. The BBB itself has documented a pattern of similar complaints against Angi, including billing disputes, poor lead quality, and misleading listings.We are requesting BBB support in compelling Angi to:Remove the misleading label and background check disclaimer;Restore the ability to manage or remove our profile;Cease punitive practices against businesses who end service.This conduct is deceptive, unfair, and harmful to small businesses like ours.

  Business Response

  Date: 05/15/2025

  We apologize for any frustration **** has experienced. When reviewing the profile, there is no longer a banner displayed on their profile. As outlined in the Terms and Conditions, **** agreed that their profile will remain and modifications can not be completed unless the account is an active advertiser in our Network

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14, 2025, I purchased a Blackstone Grill and an Angi assembly service through *******. Due to multiple rescheduling issues, I canceled the service, and Angi confirmed a refund of $96 would be issued.Angi states the refund was sent to ******* on April 18, but ******* has indicated it was never received. As of May 9, I have not received the refund, and despite multiple emails with both parties, the issue remains ****************** Case Number: 250509-47525-0736-0000 I can provide supporting emails upon request.I would greatly appreciate your assistance in resolving this matter promptly.

  Business Response

  Date: 05/19/2025

  We appreciate ******** concerns, and we're so sorry to hear that they have yet to receive a refund. After reviewing the account we can verify that the refund had been approved in April. We have attempted to connect with ****** through both phone calls and emails, but we have not received any response. As the refund has been approved we do expect ****** to receive the refund has promised. If ****** does have any additional questions or concerns we do ask that they contact our ************* team directly, or respond to the emails sent by our management team.

  Customer Answer

  Date: 05/29/2025

  I have received my refund on this complaint. Thank you to the bbb for intervening.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account for my stepdads business in January of 2025. He gave me the money to buy the $750 leads package. I purchased on my card. We used about 10 leads maybe $200 worth then decided it was not a good fit. I set the account to turn off leads until could adjust with a angi specialist. Months later, its May 9th, and I get a charge on my card of $158.48. We have not been doing any angis business for 3 months now. I called angis to explain and they said that my stepdad had signed a contract and that he owed them the money and since my card was on file they pulled it from my account. I explained that we had not even used the remaining $550 credit with them. Let alone use another $158 in more leads. They did not care they said we owed they anyways by contract. This is when I knew it was a very shady business. I want a refund. We were not using your services and we paid you $750 already for services we didnt even use!! Thats fine I dont care about the $750 keep it I want my $158.48!! Go collect it from my stepdad if you want it but I am not even on the account I was doing him a favor. He wont pay me because he says we did not use the services (which he is right) and angi will not give me a refund. Very sketchy way to handle business. I will be passing along this information to all my contractor and homeowner friends.

  Business Response

  Date: 05/16/2025

  We're so sorry to hear that Briana's had any unauthorized charges. We unfortunately were unable to find any account with the information provided by ****** in the BBB complaint. We have attempted to contact ******, however the email address provided is invalid and so we have not been able to connect. We are happy to help, but cannot assist without locating the account. We do ask that ****** either call our *************** directly, or contact our BBB resolution team at ************************************************************** for assistance.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by Angies list after I relaunched my business. I told the gentleman I was not interested and he launched into an aggressive sales pitch, asking " well how are you making money right now"? I told him that was none of his business and hung up. I then blocked the number. They have repeatedly called changing their number every time. Its becoming harrassing.

  Business Response

  Date: 05/12/2025

  We apologize for any frustration ***** may have experienced with our service and calls. We have added their information to our Do Not Contact list. If ***** happens to receive any calls from an Angi team member, we kindly ask that she email *************************************************************** and we will address the matter promptly.

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** ******-may

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Angi Leads (formerly HomeAdvisor) for ongoing billing and quality issues related to their lead generation ********** company, ******************, has been an Angi customer for five years and has spent over $600,000 on leads. Based on detailed internal tracking via our CRM (ServiceTitan), I estimate that at least 50% of that spend has been on poor-quality or unusable leads. I have raised these issues repeatedly, and little has been done to correct them.Lead quality issues include:Recycled or duplicate leads: We often receive leads where customers submitted info weeks or months earlier. By the time we receive the lead, another contractor has already completed the work.Leads that never submitted a request: Many homeowners say they never requested service and are confused or irritated when contacted.Job seekers, vendors, or fake inquiries: Some leads are not real service requestsjust individuals looking for work or testing the platform.Language barriers: Many leads are Spanish-speaking only. Weve communicated this to Angi and requested targeting filters, but theyve admitted they cannot filter by language.Inaccurate or invalid contact info: Were still billed for leads with disconnected numbers, fake emails, or missing address info.Most recently, I tried to settle an open balance based on actual lead value. I provided documentation of unusable leads. Angi declined a fair 50% settlement and locked our account. This is just the latest in a long line of frustrating experiences.This is not a one-time issue. A consistent pattern of poor service and unfair billing practices has cost us tens of thousands of dollars annually. Despite extensive documentation, Angi refuses to take responsibility.

  Business Response

  Date: 05/16/2025

  We're so sorry to hear that ******** recent experience has been anything but positive, and that they have not seen more success recently. We have been attempting to contact ****** regarding options for the past due balance, but have been unable to connect. Our most recent call did not go through due to the call being blocked. We do ask that ****** contact their account manager so we can further discuss any concerns regarding the account and past due balance. 

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  This response from Angi is inaccurate and misrepresentative of the situation.
  Contrary to their claim, I have had multiple direct contacts with Angi representatives, including managers from their billing and revenue recovery departments, as well as communication involving their CEO, **** ***, who personally responded to my email and escalated the matter internally.
  Here are the facts:

  
  I have communicated with at least four different Angi representatives, including ******** *******, ****** ****, and others.
  I participated in multiple email threads and phone discussions, including submitting a detailed reimbursement proposal and a full breakdown of lead performance based on our internal CRM data.

  My account was not blocked from callsAngi has spoken to my office directly, and we have voicemails and call logs to prove it.
  To suggest Ive been unreachable is simply false and appears to be an attempt to shift blame instead of addressing the legitimate concerns Ive raised.
  The issue is not just a past-due balanceit is a disputed balance tied to years of unusable, recycled, or misrepresented leads that my company was billed for, despite minimal support or accountability from Angi. This includes leads with disconnected numbers, job seekers, language barriers, duplicate requests, and homeowners who never requested service.

  I have submitted detailed documentation supporting my claim, including an audited breakdown of 795 dismissed leadsof which fewer than 21% were valid sales opportunities. The rest were unqualified and should never have been billed. My request for reimbursement is not only fair but well-supported.

  Angis response avoids addressing the real issue and attempts to minimize the scope of the problem. I stand by my position and will continue to pursue fair resolution through all appropriate channels.

  Sincerely,
  ****** ********
  ***************************start="2159" data-end="2162"> ************
  

  
  

  Business Response

  Date: 05/29/2025

  We appreciate the additional information ****** has provided. The call that was referenced was an automated call regarding the status of ******** account, and did not come from any specific team member. As ****** has stated our team has been in contact regarding their concerns and have been working towards a resolution. We did have a scheduled call with ****** on Tuesday May 27th but were unable to connect. We will be continuing to contact them regarding the account and available options. 

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Angi (formerly Angies List) for failing to properly vet a contractor listed on their platform, which directly resulted in a fraudulent transaction and financial loss on my part.Through Angi, I hired a contractor operating under the name *************** for a crown molding installation project valued at approximately $600. The contractor requested a $400 upfront payment for materials, which I paid via Square (transaction link: *******************************).Shortly after payment, the contractor left only a few unverified materials at my residence and failed to return to complete the project. When I followed up, he responded with hostility and racially charged, abusive language, saying things such as:Do you think $600 is enough to make me work?Do you think Mexicans always work cheap?This conduct is not only unprofessional and discriminatory but appears to be fraudulent. Under California Civil Code 1572, fraud includes promises made without intent to perform. Further, California Business and Professions Code ****** prohibits contractors from collecting excessive or deceptive advance payments and mandates written contracts and itemized documentation none of which were provided in this case.Despite multiple attempts to contact both the contractor and Angi support, there has been no resolution. I believe Angi bears partial responsibility due to its failure to properly screen this contractor, ensure basic compliance with legal and ethical standards, and respond adequately after being notified of the issue.I am requesting:A full refund of the $400 paid and, An internal investigation by Angi into this contractors practices.I am prepared to provide supporting evidence, including communication records, photographs, and recordings, upon request.Thank you for your attention to this matter. I look forward to your prompt response and proposed resolution.

  Business Response

  Date: 05/13/2025

  We regret that Soon **** did not have a positive experience with the matched provider for their project. We did follow up with Soon and the provider to work towards a reasonable resolution. Upon working through our process, it was brought to our attention Soon Kiat resolved the issue by disputing the payment for the materials that the provider had delivered. Since Soon Kiat moved forward with their option to dispute the charges, we consider the matter closed.

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Angies list to get leads for my *** I spoke with one of their representatives in a recorded line and we arranged to have only 1 month of Angies list lead service. I told the Representative that at the moment I was enrolled with another lead *** but that I would put my current lead *** on pause and give Angies list a try for 1 month. They took my payment and I thought everything went ok. After they took payment I received a call from another representative thanking me for signing up with them on their 1 year contract. I informed him that I did not sign up for a contract that I specifically told the 1st *** that I would try out Angies list for 1 month, to please make the corrections or flat out cancel the contract because this was a Bait and Switch from the Sales person. Unfortunately he was not able to resolve my issue and after trying to correct this, I told him I no longer trust Angies list if this is the way they are operating. He informed me that he would take it to management and that they would get back with me reagarding the cancelation since I did not start their service. I did not take 1 lead because I do not wish to be a 1 year contract and they did not keep their word on this being a 1 month of lead usage. The *** said that if I wanted to cancel that they would charge me a cancellation of 5 to 6k dollars to cancel. At this point everything just felt like a scam starting from the bait and switch and if they did it to me I am sure they are doing it to others just like me. I want them to refund all my money and flat out cancel service. Again I did not use their service at all, did not take 1 lead because I did not want to start a contract that I did not agree on. I also informed them to send me something confirming the cancelation of the service or I would report it and to this day they have not send me anything. I would like a refund of the payment I made on 05/01/2025 for $1,435. I can not work with a dishonest *** like them.

  Customer Answer

  Date: 05/09/2025

  Angies list has contact me stating that they wont cancel the subscription. Again I did not authorize a year subscription and have not received anything in return to consider this an actual contract. I have not started service with them and do not want anything from them since they pulled the bait and switch. I am happy to only have 1 month of service like we had agreed on the phone when I signed up but not a one year subscription of leads. They were dishonest and the fact that they wont make the correction it lets me know that I should not be working with them. 

  Business Response

  Date: 05/13/2025

  We appreciate ****** voicing their concerns and sincerely apologize that their experience did not meet expectations.
  When they spoke with our Sales team prior to acknowledging the agreement, there were detailed discussions regarding the service specifics, including how customer requests are generated, profile management, and the twelve-month commitment at a flat rate. ****** agreed to these terms of the service, which included an Early Termination Fee as outlined in the agreement.
  Recently, we followed up with ******, and they confirmed their decision to continue with the service.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Angies list has contact me stating that they wont cancel the subscription. Again I did not authorize a year subscription and have not received anything in return to consider this an actual contract. I have not started service with them and do not want anything from them since they pulled the bait and switch. I am happy to only have 1 month of service like we had agreed on the phone when I signed up but not a one year subscription of leads. They were dishonest and the fact that they wont make the correction it lets me know that I should not be working with them. 
  
  Regards,
  
  ****** *****

  
  

  Business Response

  Date: 05/19/2025

  We regret that ****** does not agree with the process and procedures we have outlined in the contract that they agreed to. We have since followed up with them again and commenced the cancellation process per the terms and conditions of our policy. We want to wish ****** the best and hope that our service would have been a fit for their company. 

  Customer Answer

  Date: 05/19/2025

  Was informed that cancellation fee is $5 to $6k dollars. When I spoke with the onboarding he had already informed me of the fee, which again I had explained to him that the sales guy didnt state it was a 1 year contract. Not one lead was used and what they consider as a contract is a bait and switch over the phone. I only paid for 1 month of leads and was tricked to signing a year of service. I dont want them to charge me for the 1st month or any cancellation since they deceived me when signing up. They refuse to null the contract even though I havent used any of their leads. 

  Customer Answer

  Date: 05/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Was informed that cancellation fee is $5 to $6k dollars. When I spoke with the onboarding he had already informed me of the fee, which again I had explained to him that the sales guy didnt state it was a 1 year contract. Not one lead was used and what they consider as a contract is a bait and switch over the phone. I only paid for 1 month of leads and was tricked to signing a year of service. I dont want them to charge me for the 1st month or any cancellation since they deceived me when signing up. They refuse to null the contract even though I havent used any of their leads. 
  
  Regards,
  
  ****** *****

  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a thermostat through ****** and paid for the installation. Angi was the company used for install - scheduled for 5/6 at 8 am. Installer emailed me (NOT CALLED OR TEXTED) the night before the appointment asking if he could come at 5 pm. I didn't see the email until 7:30 am. I've scheduled my entire day around this appointment. After spending half an hour trying to find a number to call, the installer told he wouldn't come and canceled the job. So now I'm stuck spending several hours trying to get this job rescheduled and completed. Incredibly bad experience - zero customer service, irresponsible installers.

  Business Response

  Date: 05/08/2025

  We're so sorry to hear that there had been any delays preventing ***** from receiving a refund sooner. We did speak directly with ***** and have explained that Lowes did process the refund on May 7th, but it may take up to ten days to see the refund on the account. If ***** does have any questions we do ask that they contact our ************* team directly for the quickest assistance.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *****

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 03, 2025, I had a television mounting service completed by Angi Pros, the television mount service was what was expected however, in the process, my television screen was cracked internally. When the Pro sent the photo of the completed work the television was powered off so the damage was not visible. When the installer left I powered on my television and noticed colorful lines and flickering going down the center of my recently purchased (Jan 2025) television. I contacted Angi and was basically called a liar by their support because the photo they received from the installer does not show damage to the screen. I tried several times to explain that the damage is internal but was not getting anywhere. I was told that they are not responsible for the damage. Angi is responsible for the Pro installers they send out and should compensate me for the damage. I was left with no choice but to order the exact same television and pay out of my own pocket but this is not right.

  Business Response

  Date: 05/08/2025

  We thank ******* for bringing this to our attention and sincerely apologize for any inconveniences experienced. We have been in touch with ******* directly to initiate the claims process regarding the damages to the TV. We encourage ******* to continue working with our Claims team who is happy to further assist.