Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Angi has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/20/25 I hired an Angi project worker to remove and reinstall my front door. The door was not a standard door in that it has two side lites and somewhat custom framing. Late in the day around 4 pm, the two workers arrived. It was obvious that they were not prepared for this more complex job as they only had a few hand tools. It took them over 2 hours just to remove the existing door. My husband, who is a master contractor, arrived home and immediately sensed the job was WAY over their heads/skillset. The Angi workers, including ***** *., started asking my husband for his power tools, most of which he had left on the job site. It soon was getting late, so my husband gave them $120 for their efforts, boarded up the open "hole" and we installed the front door ourselves the next morning. I immediately contacted Angi via chat while the workers were still here that this wasn't going to work and please cancel the job, which they agreed to. I was shocked that I received the FULL CHARGE on my credit card ($697,84) for the entire job. I immediately disputed it with my credit card company, who, in turn, informed me that Angi would not credit the amount. As of 5/16/25 I spent almost 45 minutes total to get a 50% refund on the charge which is actually ridiculous. Basically almost $500 to remove a door. We have a lot of rehab rental projects going as well as a small HVAC business, so sadly our house comes last. I thought Angi would be the answer but instead it turned into a rip off.

  Business Response

  Date: 05/23/2025

  We regret *****'s experience with a provider that utilizes the Angi Network. We do want to assist them in reconnecting with the provider and working towards a reasonable resolution. We ask that ***** please respond to the communications from our Customer Solutions team to work towards this goal. We appreciate ***** bringing this matter to our attention and we hope to be in contact with them shortly.

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  We paid for a service that was not complete.  Again,  the  Angi contractors who were actually software engineers, were woefully unskilled and asked us to borrow power tools.  After I explained this to the Angi *** at the time of service, they agreed the job would be cancelled.   The service *** tried to blame me by saying I didn't select the correct job category (remove/***lace front exterior door--handyman) and then actually deactivated my account which I was unaware of until I contacted their customer service.  I am asking for a full refund, not half as paying almost $400 to just remove a door is unacceptable.  Angi needs to vet their contractors better.
  
  Regards,
  
  ***** *******
  

  Business Response

  Date: 06/04/2025

  We have made multiple attempts to contact ***** to discuss Their complaint and gather documentation for our claims process. Our goal is to work collaboratively with ***** to reach a fair and reasonable resolution. We kindly ask that ***** follow up with our Customer Solutions team, either through our email correspondence or by phone. We look forward to hearing from ***** soon to address their concerns.

  Customer Answer

  Date: 06/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  They have NOT made multiple attempts to contact me.  In fact, they have made no attempts.  I watch my phone very closely and I have not had any calls nor voice mail messages from Angi nor any written correspondence.  I was the one that had to continually reach out to Angi as they were charging me for an incomplete job in which their workers were grossly under qualified.  Angi actually deactivated my Angi account so I could not contact them further through the app.
  
  Regards,
  
  ***** *******
  

  Business Response

  Date: 06/05/2025

  Hello Everyone,
  I hope you are doing well. We have made multiple attempts to reach *********** see the email trail and our recent calls. Unfortunately, we have been unable to contact her to resolve her concerns.
  Could you please update this complaint status to "Complaint Answered"?
  Feel free to follow up with any questions or concerns.
  Thank you,
  ***** *******
  Platform Integrity Specialist
  
  

   

• Initial Complaint

  Date:05/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Angi list as a contractor 3 months ago, I am locked in to paying for leads at $350/month. In the last 3 months I have closed 1 job. The leads I am getting are poor and not generating any type of business or income for me. As a new small business this seems very much like a scam, half the "leads" never even answer, most of them feel like fake leads especially when I call and they never answer and or just quote shoping prices. When I called to cancel my service for dissatisfaction they then told me there would be an early termination fee of almost $1300. This is absolutely absurd and I am 100% getting ripped off by Angi list. I want to simply cancel my account and am not paying them an early termination fee. This is a disgraceful way to run business and the fact that they have a 35% early term fee goes to show they are ripping people off. They know they are scamming people and are charging a high rate to try and keep you in. They want 1300 for me to cancel they have already got ***** out me, thats enough.. there is no loss to them not sending me leads, I just eant out. I will not stop until I am out of this contract free and clear. Thank you for your time and attention to this matter.

  Business Response

  Date: 05/19/2025

  We sincerely regret that **** did not have a positive experience with the Angi Network. We apologize for the concerns they encountered regarding the leads and our support. Our goal is to ensure that our leads are of high quality and relevant to their business. When a customers project aligns with the provider's services offered and availability, they should receive relevant project details as a new lead. We appreciate ****** feedback, as it is invaluable in helping us improve our services. We wish we could have assisted them more effectively to achieve success with our platform. We have cancelled ****** account per the guidelines outlined in the contract and the terms and conditions. We sincerely regret that you did not have a positive experience with the Angi Network

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They collected a lot of my personal information and then the website said my phone number is not valid (which is FALSE). They then blocked me from finding the information I was seeking. This is an obvious method of collecting personal information without providing an actual service.

  Business Response

  Date: 05/15/2025

  We sincerely apologize for any issues Stevene experienced with our website. To verify their information and regain access, please follow up directly with our ************* team.
  Please rest assured that we take ******** privacy very seriously. We only share their contact information with service providers they review or are matched with through a project request. We do not rent, share, sell, or trade their information with any other providers.

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *******

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday May 3rd I had a job thru the angi pro platform to construct 20 beds for a customer. The total pay for this job was $333.25. I confirmed this appointment within 24 hours with the customer. I showed up on the date and time provided thru the app to provide the service. The customer advised me that the job was indeed factual. So upon completion of the work I was paid the sum of $333.25 which was cashed to my checking the next day. Now a week later Angi decided to place a hold on my account in the amount of -$250.50 for overpayment. The customer had cancelled the ticket after the job so Angi decided intead of eating that fee that they would pass it back to me after paying me. So now my account is in negative standing and I cannot work due to this. I cannot work for free. Two service representatives were very unhelpful and just said to me thats how it is and it will stand. I use this app frequently to supplement my income and buy food for my family of five. Now I have to figure something else out as I cannot afford to work back all the wages I was paid out for. This is unfair business practices and on top of that the lack of communication from this situation is astounding. If I hadnt checked my payments I would of never known of this situation. I would just have had any future wages stolen for work provided with no compensation. This is wage theft and violates labor laws.

  Business Response

  Date: 05/16/2025

  We appreciate ****** bringing this to our attention, and we're sorry to hear that their recent experience has been anything but positive. After review of the account we can see that the pay was removed as ****** had not performed the service. Upon arrival ****** was told that service was not to be done as the items were being shipped to another location. Per our internal information ****** was only on site for one minute. In these circumstances typically a homeowner would call to cancel the service prior to the booking date, but this was not done. While no fee should have been incurred, there also should not have been a full payout to ****** as no work was completed. We have ultimately removed the fee, but in the future if ****** is asked to not perform the work our Pro Support team should be notified the same day. This would help ensure that the project is closed out appropriately, and prevent any overpayment in the future. 

  Customer Answer

  Date: 05/16/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
    I tried to reach out to pro support on that day and on many other occasions. Most of the time the app shows no one is available or does not function as needed. I have had to uninstall and reinstall the app numerous times. I appreciate you taking care of my issue in a considerate and timely manner and will do my best to try and reach out for future issues. But I ask that the app either needs a rehaul or a better way to reach out to support. Whether it be by calling or a separate form of chat. As the only system in place does not work as well as it should. And that a system of notifications or text be added to make pros aware of situations like this. 
  
  

  Regards,

  ****** *****

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ceiling fan for my patio to be installed in place of a canned light. The first pro came up, didnt have the proper ladder and had to use mine and still couldnt get the job completed. In the process, the existing light has been left dangling from the ceiling. Day 2, different pro comes and he also doesnt have a ladder, he then proceeds to tell me that h*** be back with a ladder after his next job has been completed, but only if Id cancel through Angi and pay him directly. This has been a complete nightmare

  Business Response

  Date: 05/19/2025

  We have made multiple attempts to reach ***** to discuss their concerns and work towards a resolution. Additionally, we kindly ask ****** to follow up directly with our Claims Team to review the concerns and provide the necessary documentation to assist in resolving the matter. We hope to have this matter resolved soon.

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been approved for a refund for their so called installation services since February, 2025. I have called 5 times and get the same response: your claim is approved we dont know why you havent received a check. I am assured that the claim will be escalated and then they hang up on me. Nothing happens and I need this corrected.

  Business Response

  Date: 05/22/2025

  We thank ********* for bringing this concern to our attention and sincerely apologize for any inconveniences experienced. We are in the process of reissuing a refund check which will be mailed to the address that Gabriella has provided. Should there be any other questions, we encourage Gabriella to reach back out to us. 
  

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 6. Angi contractor showed up late; took down 4 pieces of siding, then determined he could not complete the job. This was supposed to be a 6-hour job. The contractor showed up at 8:30. Looked around. Left to take his wife and child to the bathroom. Wasted a lot of time. At exactly 11:19 am, I cancelled the job on Angi website. Angi immediately at 11:19 am charged my credit card the full amount of $1476. After some disputing, they agreed to refund me half, but later said they will not issue the refund because I disputed the charge with my credit card company. The dispute with the credit card was closed. Even though the credit card company closed the dispute without action, Angi still won't issue the refund.

  Business Response

  Date: 05/14/2025

  We appreciate ******** concerns, and we're so sorry to hear that they've had this experience. We do make every effort to process refunds in a timely manner, however if a charge is disputed the card provider does place a lock on the account preventing us from releasing any funds back in the form of a refund. This process can take up to 90 days even after a dispute is closed by the card provider. As sufficient time has passed we have been able to process a full refund back to ******** original form of payment. While the refund has been processed, depending on the card provider, it can take 3 - 5 business days for the transaction to show on the account. If ****** does have any additional questions we do ask that they call our ************* team directly for assistance. 

  Customer Answer

  Date: 05/24/2025

  I received a full refund earlier this week.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They referred a company called Irishman Pressure Washing from **** ******* to me. This man came to my home although I told him not to because I was not home. Video shows he walked around to the back and entered my home where he stayed for 4 minutes. There was no need to go inside to quote pressure washing. When I saw the video, I reached out. He at first apologized and then turned victim very quickly posting my full name and crazy accusations on social media. I called Angis list who said they would look into it for their Professional Standards. They said they would send a link so I could send the texts and videos but they never followed up and would not return subsequent calls. This company is a fraud. They don't care what their vendors do to us as long as they pay them their fee. He never even did a quote

  Business Response

  Date: 05/19/2025

  We take matters like Karens seriously and are actively engaging with them to collect all relevant documentation and information regarding the events that have transpired. Once we receive and review the documents, we will evaluate the relationship between the provider and the Angi Network. We appreciate ***** bringing their concerns to our attention, and we sincerely apologize for any distress this situation has caused.

  Customer Answer

  Date: 05/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  It's all talk. They haven't taken any action. They are responsible for his actions because they make false claims about their process.
  Regards,
  
  ***** ****
  

  Business Response

  Date: 05/22/2025

  Hello Everyone,

   

  I hope you are doing well. I wanted to reach out regarding the response from *****, she is not requesting any other action to be completed with her complaint. Can we have this one closed as Answered, since we have addressed her concerns? Please feel free to reach out if you have any questions.

   

  Thank you,
  ***** *******
  Platform Integrity, Specialist
  
  

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi canceled and rescheduled my booking without my permission. Then they said I changed it when that is not true. It was rebooked for a day that I am working and not available

  Business Response

  Date: 05/19/2025

  We regret the rescheduling of Crystal's project. Our Supervisor has been actively trying to reach you to assist in rescheduling the service as soon as possible. Please check their emails and calls and follow up with us at their earliest convenience. We look forward to resolving this quickly.

• Initial Complaint

  Date:05/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted by Angi sales department and given misinformation over the phone. Once contract was signed was not given the steps provided over the phone on how to proceed. Once attempting to cancel and being told there is a 35% fee, even though the contract was not carried out in which the way they stated it would be over the phone. Told to call to cancel auto renewal when calling and told by company it is too early to cancel auto renew and they dont know how to do that yet. Have not been given straight information by company overbearing sales team very unprofessional.

  Business Response

  Date: 05/13/2025

  We appreciate ********** concerns, and we are sorry to hear if there was any misunderstanding regarding their advertising through Angi. After reviewing the account we can see that ******** did call in to cancel, but ultimately did decide to stay with the network. Following this ******** did go through a full onboarding call and has not contacted us since. If ******** does have any additional questions or concerns regarding the account we do ask that they contact our *************** directly for assistance.