Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ANGI charged me upfront for a repair. Repair guy showed up to fix my irrigation system and had no parts for the repair. Told me to go get parts and fix it myself. Paid for repair on a second system on site and they did not fix the system. Company refuses to refund my money this is a total scam!

  Business Response

  Date: 08/12/2022

  We appreciate **** bringing his concerns to our attention. At this time, we have fully refunded both of the bookings fees. We sincerely apologize for any frustrations this experience may have caused, and ask that **** reach back out to us should he need any further assistance. 

• Initial Complaint

  Date:08/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Angies List over 15 years ago as ************************* Painting. They provided me good leads for over 10. Not too many but enough. After they merged with Home Advisor a couple years ago they have went downhill. Lately they havent been giving me hardly any leads at all and the ones that they do give me are not legitimate leads. They used to give me leads based on my reviews and reputation. I have over 100 five star reviews. Now all they do is provide exposure, so it doesnt matter how many reviews I have, or how good my quality of work is, the company that pays Angi the most gets the leads. These factors were not explained to me when I stayed with them, now they are trying to hold me to a contract. This is not fair for a company as big as Angi to be putting small businesses at risk or out of business. Its not fair to consumers either.

  Business Response

  Date: 08/08/2022

  We appreciate ******* reaching out to us to discuss his advertising concerns and we sincerely apologize for any experiences that have been less than positive. In order to utilize the Angi website, our platform requires a customer's full name, address, email and phone number. If the service provider feels that a consumer's contact info is invalid or if they are unable to reach them using the information provided, it is recommended to contact their Client Success Manager for assistance. Angi offers advertising placement to service providers in an effort to attract customers who will make their own decisions regarding who to contact, based on profile information, reviews and ratings. ******* has accepted the written advertising agreement which provides the terms of service, agreement length and the cancellation policy. As ******* has requested to cancel the agreement prior to the agreed upon end date, we have terminated the agreement as of 8/10/22. The cancellation will be processed as outlined in the accepted agreement. While we would have preferred to continue on with our business partnership, we wish ******* the best in his future business endeavors. 

  Customer Answer

  Date: 08/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************

  i inquired about canceling and you got upset and canceled my account. So now your canceling my account and charging me for it. 
  

  Business Response

  Date: 08/16/2022

  We thank ******* for reaching back out to further discuss his concerns. On 7/27/22 ******* initiated a chargeback and reversed the monthly advertising payment through his financial institution. His Client Success Manager contacted him in an effort to update his payment method and to address his concerns. In addition, he was informed on 8/03/22 of the pending cancellation of his ad campaign because of the outstanding balance. As the balance was not resolved, the ads were terminated on 8/10/22. As previously stated, ******* had accepted the written advertising agreement and opted to cancel when he charged back the monthly payment. The cancellation has been processed as outlined in the accepted agreement. If ******* would prefer to continue on with the ad campaign, he is welcome to contact his Client Success Manager directly.

  Customer Answer

  Date: 08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************

  I contacted Angi to see if we could come to some kind of agreement but they will not call me back

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi promised that they would send a certain amount of leads to us per month. That has not happened at all. We pay ****** dollars a month and all we get are scam leads. I have reported all the scams to our Client Success Manager- *********************** ************** - ***************************************** He just takes those scams leads and deletes them from my profile so that I cannot see them anymore.3 of the leads that Angi has sent us, we call to see when we can setup a time for a free estimate and they have told us that they do not do business with Angi and they have not contacted anyone regarding having a painter do any type of work for them. Angi is taking information from other websites and companies and passing them along to us and they DO NOT want to do business with Angi.The only thing I want is out of the contract Angi made me sign. I just want away from them forever. They have done nothing but lie lie lie to us and take our money. I have only gotten 3 jobs from this company that were valid. Please help me cancel my contract with them. They are a very dishonest company and I dont want my business attached to them in anyway.

  Business Response

  Date: 08/11/2022

  We appreciate ******* bringing these concerns to our attention and we apologize for any issues with the quality of leads her company has received. When she signed the contract, she agreed to the advertising terms which explain that, during the sales process, we provided guidance on the number of contacts she might receive. This guidance is based on historical data from similar companies in the area. Since demand is subject to change, we are not able to guarantee a certain number of contacts. Upon checking her account, we see that she has been in contact with her Client Success Manager who is helping her to get the leads replaced when she sends him the information from these leads. On 6/1/22, she requested via email to her Client Success Manager to keep the advertising active at this time. We are happy to continue working with her and staying in communication about her leads in order to help her have a successful advertising campaign. She is welcome to reach back out to us or her Client Success Manager should she have any further questions or concerns. 
  
  
  

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  This company PROMISED us so many leads a month, not what they are saying. And all the leads that they have sent have all been FRAUD. I can call the customer to setup a time for me to give an estimate and the customer will say that they do not do business with Angi and have never given this company any of their information. This company has only given me 3 leads for almost 4 months of being with them and paying them 300 a month. The addresses that they send us dont even exist. and the business manager will delete the said FRAUD leads but hasnt sent any leads for the past 2 weeks. explain that. You need to have this company send the contract that I signed and see that they promised us so many jobs and they are not keeping their promise at all.

  
  
  
  Regards,
  
  *******************************

  
  

  Business Response

  Date: 08/24/2022

  We thank ******* for reaching back out. As previously stated, there is no promise or guarantee on the amount of leads, only a projected amount based on consumer demands and lead data of other advertisers in the same areas with similar criteria. We've attached both the advertising details and advertising agreement to this complaint, as ******* requested. We encourage her to reach out to her Client Success Manager, *******, should she wish to further discuss her concerns or make any changes to her advertising, and we consider this matter addressed and resolved. 

  Customer Answer

  Date: 08/24/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  
  Well then you should tell your people that sell Angi not to tell future customers that just for a sale. You can shove all the agreements you want down my throat but thats not what that man told us when we signed up. Why dont you go review all the calls between myself and Angi and then we can talk. 
  
  Regards,
  
  *******************************

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a $200 per month maximum spending limit on leads with Angis list. Every time I spoke with an Angis representative I reiterated and was reassured of the $200/month. I was charged $328.34 from 6/6 - 6/27. I emailed ******* at Angis per BBB instructions and never got a response. Ill pay the $200 despite not getting one job from any of the leads I paid for. Im asking for $128.34 refunded to me. Thank you

  Business Response

  Date: 08/10/2022

  We have attempted to reach out to the customer via phone and email with no success. We are looking forward to speaking to the customer and working towards a resolution.

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  

  There have been no messages left on my voicemail,  nor have i received any emails.
  Regards,
  
  ***************************
  

  ****************************** 

  ************

  Business Response

  Date: 08/12/2022

  We did email ***** as we attached the email to our previous response. We ask that she checks her spam folder the email address we sent the email from is *************************************************************** The email explains our position with her account and the review we completed. If she has any further questions, we ask that she respond to our email.

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  No im not satisfied. Angis List is obviously not going to do the right thing.  They put greed before honesty and integrity.  I spent $328 and got absolutely nothing in return. Ill make  sure my fellow organizers know to beware of advertising with Angis list. I don't want them to get taken as well.
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************

  
  

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angies list attempted to solicit my husbands brand new business after careful consideration I decided that it was best that we would not form a partnership with Angies list unfortunately the commission sales rep who was attempting to solicit their business to my husbands company decided to fraudulently open an account Ive made numerous phone calls to this organization asking them that we never open the account and we would like them to stop soliciting us by email and telephone and text all of my demands have gone on answered I am still getting solicit messages from this company we want nothing to do with them and they continue to use our information to better their business plan and its unfortunate because we dont want to do business with them I would like the commission sales rep ***** involved to be held accountable for miss using peoples information for his benefit

  Business Response

  Date: 08/12/2022

  We appreciate ***** reaching out to us about her concerns regarding her husband's business. Unfortunately, we weren't able to locate an account in our systems using the name, email, or phone number she provided in her complaint. We've emailed her on 8/11 asking her to provide the business information so that we can address her concerns.
  
  

• Initial Complaint

  Date:07/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company recorded my information incorrectly on 3 times for the same service request.The service providers never showed up for the work.The company charged me twice for services that were not authorized because the service provider never showed up. When I called to resolve this, they would not speak to me because they have my name in their system as "Some Name" - my name is not even close the the name they have associated with my account. It seems to me that they have both fraudulent and disorganized services. I say this because EVERY time I have contacted them, they have given me incorrect information or recorded information incorrectly. Any no one showed up for ANY of the jobs on 3 separate occasions for the same requested work.

  Business Response

  Date: 08/18/2022

  We appreciate *********** concern, and we're so sorry for the delayed response and that his experience has been anything but positive. This is not the kind of service we would expect for him to have. ********* did email ** directly, and we have sent him a response letting him know that we have processed refunds for his bookings as well as his membership. Refunds can take 3 - 5 business days to show on an account, and if he has any additional concerns we ask that he reach out to our ************* team directly.

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 21, 2022 I booked an interior house cleaning through Angi's app. The booking was for July 30, 2022 between 12pm and 3pm. The service pro on my project list was ************, obviously a female. On July 30 at approximately 2:55pm, a car pulled ** in front of my house, and an elderly gentleman got out. He approached the front gate, then returned to his car and drove away. I was out the door before he left, and was trying to flag him down. By the time I reached the gate, he was turning around in a neighbor's driveway. As he passed back by my house, he never even glanced in my direction. I contacted Angi's through chat on their app. I communicated with "****" who stated that that was my service provider, and it was reported as a cancelled booking because I was not home. First, since when is a "****" an elderly gentleman?; Second, wouldn't that person need to actually walk on to my property and knock on the door to determine whether or not I was home?; Third, I was charged a cancellation fee for not being home.I will be more than happy to provide a description of the gentleman and his vehicle (with out of state license plate) if needed.Does **********************'s even do ANY kind of background check on these people?My husband has injured his back, and I am recovering from cancer treatments, in addition to a broken shoulder and erosive rheumatoid arthritis. We needed help (and still do) cleaning our home. We will NOT be using or recommending Angi's.SHAME on you for ripping off people who can I'll afford to waste money like this.

  Business Response

  Date: 08/18/2022

  We appreciate **** bringing this to our attention, and we are so sorry for the delayed response and that she's had this experience. This is not the kind of service we would expect for her to have when coming to us for help around her home. Any pro should be the person to show up, and should not be sending someone else in their place. Any circumstance of this should be reported to us immediately, which **** did, and we greatly appreciate. After reviewing her complaint, we can state that she was not charged for the service. If she would like we are happy to have a different pro assist with her home cleaning should she so wish. She can do so by reaching back out to our ************* team, or by placing the booking through our site. 

  Customer Answer

  Date: 08/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Angi's website to look for a contractor to reface our kitchen cabinets early this year. The contractor that I hired from Angi's had a 5.0 rating from 24 customers at the time that I hired him. All of the reviews in Angi's website for the contractor had no pictures to support the contractor's 5-star reviews. My experience with the contractor that Angi recommended was totally different than the 24 customers who provided 5-star reviews. When I complained to Angi about the contractor's performance, they tried getting the contractor to respond to my complaint but was not successful, so Angi eventually sent me to **********, an on-line dispute resolution provider. I lost the dispute despite the numerous compelling evidence that I provided in the ********** website and the information I shared during the arbitration hearing. It does not seem that the ********** arbitrator was unbiased when he reviewed the evidence provided. It seems that he favored Angi and the contractor because the service was paid for by Angi. I have uploaded the evidence that I provided and the evidence that the contractor provided and it's very clear that I should have won the arbitration (see attachments). I need Angi to refund 50% of what I paid their contractor for the reasons I cited during the arbitration.

  Business Response

  Date: 08/10/2022

  We appreciate ******* feedback and apologize for any frustration she has experienced. We did complete our complaint process to the best of our ability. We recently spoke to the contractor in question and were made aware he signed up for the Fair Claims process. We ask that ***** follow up with our Customer Solutions team with any questions or concerns.

  Customer Answer

  Date: 08/18/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [The person who responded in behalf of Angi did not even bother to read the details of my complaint. I will have to complain to the Attorney General of ********.  Angi may pay better attention to my complaint if its coming from the ************************* ]
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As I had previously communicated, I am taking this case to the authorities since the practice has become recurrent and affects me and the entire community where the application named **** entices jobs and workers receive for the work of clients how much they charge exorbitant amounts and hire self-employed workers and does not pay relieved workers to do the work which it hires at prices 1/3 cheaper than the contract as I am, in addition to using illegal means to deceive and not pay workers being subjected to slave labor, without hours and without pay and over time, uses computer techniques to dissuade victims from not getting paid, configuring the practice of embezzlement, has no call center for workers, leaving them to their own devices not resolving issues and directing service to robots that do not they resolve complaints and sharpen them, in view of the above I investigated that there are several similar cases and client s injured by this application how much it is howling American citizens and leaving them to their own devices, I take this report to the attention of the authorities and request action and the immediate withdrawal of the application and verification of this among other complaints and the payment of compensation for damages morals and matters worth 10 Billion dollars. Thank you for your attention and I await your response and make myself available for other procedures, the Court, the television, the police and other bodies, I am forwarding a copy of the complaint for due investigation and investigation of this company. I have not woven anything there, I have already done all the required procedures I have sent a copy of my personal documents which is not provided for by law, my registration has already been changed name, address, bank card, I have already been to my bank, I have already called my bank, I already paid extra fees on the Anji app, I already called, I already wasted my time trying to explain why I haven't received my payments

  Business Response

  Date: 08/12/2022

  We appreciate ******'s concern, and we're sorry for the delayed response and that he's had any issues regarding pay through our service. The attachments posted show that he was charged a fee for cancelling a job too close to the time of the project to find an additional pro. This is all in our Terms and Conditions that he agreed to when signing up to be a provider on our platform. If he has any questions regarding specific jobs we do ask that he reach back out to our *************** for more information.

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Anji no ********** Have one mouth 

  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  Date:07/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ANGI was to provide me with a contractor for a backyard deck. Said contractor never showed up or called, but ANGI charged me the very first time I talked with them , this was on June 18th. 2022. ANGI charged my (CC) on the 18th. But contractor was not supposed to be at my home for 6 days yet, ANGI refused to cancel the charge, or refund the amount of the charge to me. No work/services were ever provided to me in any form whatsoever.I did try to cancel my request for services the very next day , and for days after that, starting on June 19th. Through June 23rd. ANGI phone number listed went to prompts which I followed but was kept on hold each and every time for up to 1 hr. I had no account number provided to me, or phone number of the contractor so I was unable to cancel. ANGI says because I didnt cancel I am being charged but if thats the case then why didnt the contractor show up or call ? ANGI never tried to reach me nor did the contractor after the set date, yet my charge of ****** stayed on my card. The same charge that they put on my card 6 days before work was supposed to be done.Now I ask should ANGI charge before they do anything, and then when they do nothing shouldnt they give back what they charged.I disputed the charges with my (CC) but ANGI stated that I signed up for a cleaning service and they will not refund. I wanted a pool deck never a cleaning job. ANGI doesnt even know what I wanted done, and still they refuse to return or cancel charges to my (CC).Any help you can provide for me will be accepted thank you.

  Business Response

  Date: 08/12/2022

  We appreciate *******'s concern, and we're so sorry to hear that his experience has been anything but positive. This is not the kind of service we would expect for him to have. After reviewing his complaint, we have attempted to process a refund, however, he has disputed the charge with his bank. Due to the active dispute our system is unable to process any refund. We ask that ******* drop the dispute and send us a letter from his card provider stating that the dispute has been dropped. Once we receive this documentation we are happy to finalize processing his refund.