Reviews

This profile includes reviews for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

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  Apria

  1160 S Creasy Ln La Fayette, IN 47905-4959

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  Apria

  1714 N 5th St Terre Haute, IN 47804-4011

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  Apria

  4 Presidential Way Unit A Woburn, MA 01801

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  Apria

  70 Catamore Blvd East Providence, RI 02914

Review Details

• Review fromLarry R

  Date: 04/15/2024

  1 star
  This company has the worst customer service. Returned a CPAP machine not working and no one has had the courtesy to call.I complained about the machine for two weeks from the time I got it and then it quit, no help from them at all.

• Review fromArlene D

  Date: 04/14/2024

  1 star
  Billing dates are wrong per my insurance company and Apria said they are correct so the two companies have different billing dates and each company says they are not incorrect and the result is that I have an outstanding bill that Apria says I owe them. My insurance company said the bill date should be the date of service Dec 2023 and that the bill says *** 2024 and Apria says the date of service is Dec 2023 but HMSA says that it is not.

• Review fromRichard D

  Date: 04/10/2024

  1 star
  Lets start with your annoying phone calls and mailers. At least once a week I get a call about my CPAP supplies, either do I need them, do I want to sign up for recurring shippings or do I need a new CPAP machine. The mailers contuse to come even though I have signed up for recurring shipments.Then, my address, I have notified your company numerous times of my address change and it seems your representative either are too lazy to input the change or incompetent to make the change or your system fails to make make change. So now, when I called to check on delivery of my new CPAP and supplies, I am informed that it was sent to my old address. And your Rep ******* me that he will track the shipment down and send it to the correct address and call me to confirm with a tracking number. I havent received a call back from him.I had a Home Sleep Study done and then a Tritration Sleep Study done and I was informed that an order was placed by my Pulmonologist with your company for a new CPAP. I heard nothing for 2 weeks. When I called your company I was told by your Rep that my order was on hold because insurance needs the Home Sleep Study Results/Diagnosis. No one was ever informed of this. Not me nor my Pulmonologist. So the order was just going to sit there forever if I hadnt called.Each and every time I call your customer service I am promised a call back from *******. I NEVER get a call back. When I call in and ask for ******* again, I am told that I need to leave a Voice Mail and my call will be returned. It is never returned. This is why Remote Jobs are sometime bad for business. I have spoken with ****, ****** and ******* in the past 2 weeks and have never received call back for resolution to my concerns or problems.I really wish I didnt have to do business with your company. It has always been a hassle, frustrating and aggravating.

• Review fromLynn W

  Date: 03/29/2024

  1 star
  I rented a portable oxygen concentrator through my medical insurance provider. In December 2023 the item was stolen. Apria informed me i had to submit to them a police report of the incident and they would take care of the problem. I did as they requested. I followed up with them multiple times to get a replacement unit. They said as i already had one they could not or would not replace the unit. My doctor finally gave me a prescription so I could purchase one directly. I then purchased a unit. Apria finally contacted me and said i had to file a claim through my insurance. I ask them to provide the data i needed to submit to insurance. For 3 months i have made calls trying to get that information with no results. They finally sent me a bill for the lost item which by the way was three years old. The bill was twice what i paid for a new unit. Not only have they been nonresponsive to my requests for information but now appear to be exaggerating the price or committing fraud knowing i am submitting a claim to insurance company for the lost unit. They keep saying someone will contact me so we can resolve this issue, but i continue to get no response. My insurance will not continue with claim until they receive the appropriate invoices from Apria indicating their cost for the lost unit. Apria appear to be dishonest in their practices. They don't have a complaint department where issues can be resolved. They ignore your calls and fail to respond to complaints, Don't use these people. Insurance companies need to drop Apria. If this issue is ever resolved I will never use this company again and if i were you and need this type of support in the future i would look for another supplier, Stay away from them.

• Review fromSam P

  Date: 03/28/2024

  1 star
  After months of back and forth with my Dr sending them the same documents over and over, I was sent a replacement Cpap. Apria billed my insurance monthly from July 2023 to December 2023. Apria stopped billing and said they needed more documentation from my Dr as required by my insurance. I spoke to my insurance and this was false. I had my Dr send documentation anyway. February 2024 I received a letter from Apria requesting I return the Cpap for not submitting documentation the Cpap was medically necessary. Btw, Ive been on a Cpap for 7 yrs, this was a replacement for a failing unit. My Dr sent docs again to both insurance and Apria. Meanwhile, they have still made no attempt to bill my insurance. My insurance has consistently stated the Cpap is 100% covered. My insurance made 6 pmts before the first of the year with no issue. Its is now March 2024 and Ive received a bill from Apria for $852.41 for my Cpap. The insurance has already paid $264.60 of the $874 total for the Cpap. I spoke to Apria benefits mgr *******************. He says my acct has been changed to customer pay and he cant figure out why. Its too confusing, his words. I spoke to my insurance again, they said have Apria call us and gave me a reference number. Spoke to Apria billing, all she can do is to speak their documentation **** because they are requiring notes from my Dr the Cpap is medically necessary to prove to my insurance. Again, Ive been using one for 7yrs, from APRIA!! The notes have been sent many times, as recently as last month. My insurance is ready to pay and complete the installments until it is mine. This is a common complaint by many on Aprias FB page, Reddit, etc. I will not let this go.

• Review fromJordan G

  Date: 03/27/2024

  1 star
  Apria was hard to deal with at first, no locations to try different styles locally, mailing different masks to try on separately instead of a couple designs to test. They make you sign a contract that allows them to stop for multiple reasons. they make you think you are paying more per month to purchase the machine and then Boom, randomly come up with a reason to cancel the contract and start billing you monthly to lease the equipment. They said that even though I paid for 9 / 10 months of the contract, my insurance company changed names, so I couldn't pay the difference and own the machine. Have to start from Scratch. If you're looking for healthcare equipment, LOOK ELSEWHERE!!!

• Review fromUtz

  Date: 03/23/2024

  1 star
  Their practices are deceitful. In 2023 I was sent a rental contract. I was told after my insurance provider paid off the 13 months I would own the Cpap machine. The problem is the cpap was is***d to me in 2022. Apria failed to apply the rental with my insurance provider for an entire year. So they forfeited that year. By their own hands. So they have been lying and misleading me all this time to get the payments from me. I called their customer service. They lie. They tell you to hold on hoping you hang up. They stated to me they will stop the payment requests. Never happened. Then I was on a 3 way phone call with Apria and an agent from my insurance company. The agent was able to see through their scam. They even told him that the reason I was paying is because they sent a second cpap machine. Which is a lie. They then lied and said we are in the process of refunding any payments I may have made and mailing a letter of satisfaction to my home. Which never happened. The people on the phone run off a script. They say the same thing and repeat the Same lies to get you off their back. I even recorded one of the calls to use in court if the *** me for payments. . Apria is crooked and dishonest in their practice. Ask yourself a question. Why dont they have a complaint department? Dont use these people. And the insurance companies need to drop Apria. I will never pay a dime to them. Stay away from them.

• Review fromTobyn T

  Date: 03/14/2024

  1 star
  Well I think one star is entirely too much to give this organization. I had orders from my doctor to have a bipap machine and apria would be supplying the machine for me, and that insurance would taking care of it. Once I received the machine I was having trouble wearing and spoken to the branch manager in ********** ** about returning the unit. He was an absolute jerk to deal with and also informed me that if I did return the machine I would be going against medical advice and also would to pay for the machine. My doctor me not worry about them that he would make changes to it and if it still didn't work he resend the order and I won't have to pay for anything. The changes helped but I would be contacted by respiratory therapist and then they would abandoned me and wouldn't call me back or return calls. Fast forward to March when I received a bill for the machine even after I was told my health insurance had taken care of it. I was also informed that the machine was on rent and would never be mine, even though the respiratory therapist had told me that my insurance had paid for the whole thing and it was mine. Apria sets the rules and then will change them midstream to suit them. They talk to patients like they are garbage and treat them the same way. I hope no one else ever has to go through what I have been through. I will be meeting with my doctor in two weeks and will be discussing about using another provider. My wife (who works in Healthcare) seems to think Apria is billing insurance companies getting paid and then turning around and rebilling patients and getting paid twice. Something needs to be done about apria.

• Review fromMichael W

  Date: 02/18/2024

  1 star

  Michael W

  Date: 02/18/2024

  When I started my order with Apria it sounded to good to be true and it was. She told me that everything would be included with the order --the **** machine, the tubing, the mask and finally the chinstrap. The machine came but not the rest. I then get a phone call telling me that they sent me a used machine and that they're sending me a new machine. In the meantime a box came with the tubing and mask but no chinstrap. We will be sending you the strap but you'll have to wait about **** days because we have to inform the insurance company about the chinstrap being returned and then we will send you the real strap.I said what are you talking about? There is no strap.That's the way we do things.I then proceeded to try to get the tubing to fit onto the **** but it wouldn't. When I called Apria back they were closed for the night.The next morning I again called and asked "what tubing is supposed to go with my machine. You guessed it--they sent the wrong tubing. Above I already told what has to happen to a return albe it with real tubing not imaginary tubing like that of the strap as before.I reminded them that this was their fault and they should ship one overnight. She started to repeat the company line when I interrupted her and asked to speak to her manager. "There isn't one" she told me. "I need to speak with someone" I asked. She said"please hold on. I waited and the next person I spoke with wasn't someone with the authority to make a decision but to an esculator. Someone who you discusse the problem with but that is it. She had no authority to send me new tubing right away but I would again have to wait the **** days. I lost the battle of lousy customer service over good customer service.My next step is to ask Blue Shield of California to not do business with Apria. Something I think all of you should do with your insurance companies.And so it goes . . .

  Apria

  Date: 02/19/2024

  We would like to better understand what prompted you to write this review. Please send your full name and phone number, the patient's full name, and the best time to reach you to ********************************************

• Review fromjerry t

  Date: 02/16/2024

  1 star

  jerry t

  Date: 02/16/2024

  My wife has not had Apria equipment since November of 2023. Yet, I keep receiving calls that we owe more money. I have spoken with people at Apria and ask if what I am paying is the final bill. This company has got to get it together to let mailing statements state, that this is your final bill, not keep asking for money when equipment has been returned. Two months have passed, let's get this billing in a finished status.

  Apria

  Date: 02/19/2024

  We would like to better understand what prompted you to write this review. Please send your full name and phone number, the patient's full name, and the best time to reach you to ********************************************