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Average of 156 Customer Reviews
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Review fromTaylor W
Date: 02/21/2024
1 starBUYER BEWARE. I am writing this review out of genuine disappointment and concern. My husband and I made a purchase through this company based off of their reviews and guarantee of fast, reliable shipping and customer service. The company displays in several areas on their website and social media accounts that they guarantee 1-2 shipping from the time the purchase is completed. We ordered our mattress with this understanding, 3 days later the mattress is not shipped and we have not received any communication from this company. After contacting the support number listed on their website, I was brought to a customer service agent who told me my order was still processing and a label had not even been created. The customer service agent then went on to tell me I could not speak with management about my concerns of their false promises and advertising. When I expressed my disappointment with the company, they made an offer that they would monitor the movement of my order and provide a discount if it was not delivered within 10 days. I reminded the agent that we purchased this mattress with the understanding that it would be delivered within the week and should have already been shipped. I once again brought up their 1-2 day shipping guarantee that they display all over their website, the agent told me that their website was outdated and incorrect. At the end of the conversation after being on the phone for *************************************************************************************************************************************************** but she couldnt guarantee that they would. We were disappointed with the lack of customer service and false advertisement from this company, please keep this in mind before supporting their business.Review fromDerek S
Date: 02/01/2024
1 starDerek S
Date: 02/01/2024
I bought one at the end of 2018. At the time they offered 1 free cleaning. Now, the bed has low spots and high spots that make it hard to sleep. I sent the requested pictures to them and even used a weight on the bed to show the differences in sagging and firmness. They told me that because it has stains on it, it can't be replaced. It is on the current warranty. I said, well, I will take my 1 free cleaning and then you can take it back. The customer service man on the phone said management would not authorize the cleaning. I said, how do you know it is stains if it is not had its free cleaning? No answer.
DreamCloud
Date: 02/06/2024
Thank you for your feedback. We're sorry to hear about the experience you had with your mattress. We stand by our forever warranty and will honor any warranty-related inquiries that meet the policy guidelines. Our warranty policy has never included cleaning service, but we do have care instructions for our mattresses that we recommend if needed. We appreciate the feedback you have provided and regret any misunderstanding with our warranty policy. Our records indicate that a replacement was approved and processed. We appreciate your patience while we completed the warranty review process.Review fromStefanie W
Date: 02/01/2024
1 starStefanie W
Date: 02/01/2024
We bought a Dream Cloud mattress. It was dipping down past 1.5 inches. We requested a new mattress from the warranty company. We have sent several pictures. Each time they come back with they need another angle. Their warranty website does not say where exactly to measurement. We had to contact a lawyer to get resolved.DreamCloud
Date: 02/05/2024
Hi *********. we are so sorry for your experience with your DreamCloud mattress. We want to help, please respond here with your order number or the email you placed your order with so one of our senior customer advocates can look into this further. We look forward to getting this resolved as soon as possible!Review fromBen B
Date: 01/23/2024
1 starBen B
Date: 01/23/2024
Purchased the Premier Copper Hybrid King, original ship date said 01/10/24-01/14/24. Ordered on 12/31/23. As the 19th of January 18th rolled around I had emailed them several times for an update and they basically had no idea when it would ship. I got a call from nectar on 01/18/24 offering me their sister company mattress the Dreamcloud Premier Rest, so was I not going to get the mattress I wanted I only received $50 for my inconvenience of a month of waiting. Currently have a new baby on the way and need to get this done before then so I agree to the Dreamcloud. Said it would ship within 3 days. Ship date was 19th-20th. Then 01/22/24 rolled around with no shipping notification so I reached out and was told the same thing Nectar told me. Its in processing for shipping and they would email me once it shipped. I finally just asked for a refund and now I have to wait 10 days for that. Worst company ever.DreamCloud
Date: 01/25/2024
We sincerely apologize for the delay that impacted your order shipment, and we're very sorry for any inconvenience caused. Your frustration is understandable, as this is certainly not the kind of experience we want for our customers. We appreciate the feedback you have provided about your experience and regret that we were not able to keep you as a satisfied customer. Our records indicate that a full refund was processed on 1/22. In general, the processing time can take up to 10 business days, but in some cases, it can take sooner, depending on your financial institution. Be reassured that we are closely monitoring the refund to ensure that you receive it as soon as possible. We appreciate your patience while the process concludes.Review fromKaushik R
Date: 12/29/2023
1 starKaushik R
Date: 12/29/2023
Mattress ordered 11-Dec-2023, CC charged same day. No further communication from the business on delivery date or update. When I contacted customer service multiple times even after 18 days! 29-Dec-2023 I was given the same bot like response - got flooded by orders, shipping label has been created and waiting on carrier. In essence, you deflected your incompetence to a carrier, you can take a customer's money right away, you don't need to fulfill your service nor need to provide them timely updates. What a joke of an operation!DreamCloud
Date: 02/05/2024
Hello *******! We understand the importance of providing our customers with the most accurate shipping estimates possible and we are very sorry that we were not able to anticipate the delay that impacted your order. Your frustration is understandable, as this is certainly not the kind of experience we want for our customers. We appreciate you letting us know about your experience as we are working tirelessly to provide the best experience possible and we value every bit of feedback we receive. We see a customer service representative has been in contact with you to assist you with the concerns. Thank you for the review.Review fromJan C
Date: 11/20/2023
5 starsJan C
Date: 11/20/2023
Love the Dream Cloud Premier Hybrid! I feel the hug when I am on my back and relief of pressure points when sleeping on my side. So glad I decided to purchase this bed!!DreamCloud
Date: 11/21/2023
We're so happy to hear that your DreamCloud has been such a good fit for you! Thank you for the review and welcome to the DreamCloud family!Review fromRichard P
Date: 09/09/2023
5 starsRichard P
Date: 09/09/2023
This was a great buy the dream cloud bed is great I don't wake up in pain like I used to with my other bed. Worth the money.DreamCloud
Date: 09/10/2023
Hey *******, we are so happy to hear that your DreamCloud mattress has helped your discomfort melt away! We hope you continue to get the rest we know you deserve.Review fromWill J
Date: 09/06/2023
5 starsWill J
Date: 09/06/2023
The DreamCloud customer service team went above and beyond to ensure I had a fantastic experience. I really dont know why there are any negative reviews for this brand. We also were recommended to get this with an adjustable base and its been so awesome! My gerd has virtually disappeared since I got this new setup. This mattress is worth every *****.DreamCloud
Date: 09/07/2023
Thank you for your review, ****! We're glad to hear that you've had such a positive experience with DreamCloud!Review fromFred D
Date: 08/28/2023
5 starsFred D
Date: 08/28/2023
DreamCloud's mattress is in a league of its own. Big and comfy I feel like every inch of my body is getting the support it needs. Just perfection really, I dont think I could have imagined a better bed to sleep on. Our ordering experience was seamless and everything shipped promptly.DreamCloud
Date: 08/30/2023
Hi ****! We're really pleased to hear that the DreamCloud mattress has been a perfect match for you and that you had a great buying experience with us. Thank you for your review!Review fromStephen T
Date: 08/25/2023
5 starsStephen T
Date: 08/25/2023
I will be a DreamCloud fan for life! DreamCloud's mattress provided comfort from night one. Its definitely thick so be ready for that but I was amazed at how quickly I adjusted to it it was like sleeping on a cloud from the very start. The exceptional customer service made the whole experience even better.DreamCloud
Date: 08/29/2023
Welcome to the Dreamcloud family! We're so happy to hear that your experience has been so phenomenal. Thank you for the review!
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